Review of Kate Pugh’s Sharing Hidden Know-How
Portals and KM
AUGUST 22, 2011
Kate Pugh, president of Align Consulting, has provided us with some useful guidelines on in her recent book: Sharing Hidden Know-How: How managers solve thorny problems with the knowledge jam. The book describes Knowledge Jam, “a facilitated collaborative method for helping organizations rediscover the fundamental discipline of knowledge transfer – the conversation.” I did a brief review on the OutStart blog but will go into more depth here.