Getting the Message Across: Five Levels of Change Communications

Partnering Resources

People often tell me that change communications are the most challenging implementation task. Everyone knows that communication is necessary. But so much communication fails. The Five Levels of Communication. Five Levels of Communication. Is communication complete?

2013 112

Adoption Strategies for Unified Communications

Michael Sampson - Currents

During 2014 I expanded the scope of my adoption research to the unified communications (UC) area. Current communication tools are turned off and made inaccessible to users, so that the new UC tools are the only choice. Have you been involved in developing or running an adoption program for unified communications at your organization?

2015 42

Trending Sources

The Inside Scoop on the International Association of Business Communicators Conference

Partnering Resources

In June, I traveled to Washington, DC for my first International Association of Business Communicators (IABC) conference. I discovered the organization several years ago when they invited me to write an article for their flagship e-magazine, Communication World.

2017 47

Non-verbal communication for online facilitators

Joitske Hulsebosch

At the University I did communication studies as one of my subjects and I always liked non-verbal communication. Non-verbal communication can by via posture, eyecontact, gestures, but also movement or appearance - for instance having long hair as a man - what message does that convey?

Fully Distributed Team + Face-to-Face Communication

Michael Sampson - Currents

Andrew shares the thinking and practices of’s fully distributed team , looking at the history underlying his way of managing the firm, the role of face-to-face communication, and how to work day-to-day in a distributed environment. Here’s the piece about the importance / role / benefits of face-to-face communication: The biggest thing missing from fully distributed teams is true face-to-face communication.

2016 30

Set Expectations for Communication with a Remotely-Located Boss

Michael Sampson - Currents

More of us than ever are working from home or other remote locations, and there are more ways to communicate. She references some of the experts in the field of virtual teams and remote communication for strategies to improve the situation, including: – use instant messaging when a quick answer is required, not email. – set ground rules and expectations about how and when to communicate (Nancy Settle-Murphy, from Guided Insights ).

2016 32


Managing Communities

Please Update Your RSS Feed Subscription This feed has moved to: [link] I apologize for the trouble. For more details, please read my post on the matter. Thank you. Interacting with Members Managing Staff


OrchestratorMail - Bringing Structure and Clarity to Email Communication

Michael Sampson - Currents

There's been a lot of academic research carried out on improving the use of email as a facilitator of communication, but academics generally lack the capability to turn ideas into product improvements. OrchestratorMail maintains a list of open email communications, via a dashboard.

2011 57

People Powered Change needs ppchange communications

Social Reporter

Certainly not just by press releases, reports, launches, presentations and the usual style of corporate communications. For People Powered Change to succeed, it needs People Powered Communications.

Teams, communities and networks in terms of communication forms


While I came with the communication egg model to talk about things missing in distributed teams I feel that it could be useful in more contexts. At this point it makes sense to go and read Shrunken communication in distributed teams (the egg of communication :) ].

New publication: Towards Sheltered Communication Systems Design – A Socio-Technical Perspective

Making CommunitySense

Towards Sheltered Communication Systems Design: A Socio-Technical Perspective. One of these requirements concerns the need for sheltered communication systems: systems that support and interlink spheres of stakeholder communication with different required degrees of opacity.

2012 21

Boston E20 Notes: Building a Unified Communications and Collaboration Roadmap

Portals and KM

I attended Irwin Lazar’s workshop - Building a Unified Communications and Collaboration Roadmap"   Irwin is Vice President, Communications Research, Nemertes Research. Unified communications is often defined differently.

2012 21

Case Study: Comics in Community Communication

Community Guy

Using comics for community work Community professionals have a range of activities they’re responsible for but one of the most foundational is the task of communication. That said, what better way for a community professional to increase their success than to improve their communication?

Communicating the Value of Your Community to Potential Members

Managing Communities

photo credit: dakotaduff Steve Magruder asked: “How [can you] motivate users to see the value of your board when many of them don’t seem to “get it?” ” I sometimes wonder if my site’s mission is lost on people, even though I have striven to make it as plain as day.” ” “… How can I get [.]. Promoting Your Community

Distributed Agile: communication and common ground


In my terms: communication is enabled by the common ground between the participants and, in turn, contributes to building more common ground over time. Shrunken communication in distributed teams (the egg of communication :).

How to Write a Social Media Strategy in 9 Steps

Laurel Papworth- Social Network Strategy

Course Online Communities Online Course social media communications Marketing online public relations strategy Training workshop Shares How to write a #socialmedia strategy for Gov, Organisations.

2015 151

Cisco Releases Cisco Jabber - A "Unified Communications" Product

Michael Sampson - Currents

Cisco released Cisco Jabber , offering a plethora of communication tools: " Cisco Jabber, a unified communications application that brings together presence, instant messaging (IM), voice and video, voice messaging, desktop sharing and conferencing into a single consistent experience across PCs, Macs, tablets and smart phones.

U.S. Community Managers: Get to Know the Communications Decency and SPEECH Acts

Managing Communities

Please Update Your RSS Feed Subscription This feed has moved to: [link] I apologize for the trouble. For more details, please read my post on the matter. Thank you. Managing the Community Resources

RSS 13

Corporate Communications: Talk or Tell?

Governance in a Networked World

Communication” is a powerful word with a multiplex of meanings. But if we look at some other definitions we see a concession that communication can also mean a two-way interaction “… the imparting or interchange of thoughts, opinions or information…”.

Tait Radio Communications on Mobile Devices - "Bring Any Device You Want"

Michael Sampson - Currents

The CIO of Tait Radio Communications (the firm used to be called Tait Electronics) here in Christchurch talked a few days ago about the approach they're taking to mobile devices and smartphones at work. Basically, they've stopped trying to control what people use, and allow them to bring in anything they want - with some conditions: " New staff can bring in any mobile device they want, but they have to sign the number over to Tait to go onto a corporate account.

CIO 14

Compatibility Communication System : CCS CORPORATION

John Tropea - Delicious Faciliatation

Using the CCS How to Buy The remarkable card-based communication tool for training, coaching and self discovery. You are here: home What is the CCS? Work with groups? Help groups reach agreement fast and feel committed to follow through on outcomes. more Work one-on-one?

Communication for mentors

Viv Mcwaters

I’ve been asked to design and deliver a short session on communication skills (2 hours) as part of a longer training for a group of mentors. This got me thinking about specific communication skills needed for mentors, and how this might differ from other situations and/or relationships. I’m a bit antsy about the term ‘communication skills’ – it just too big, probably means something different to every person who hears it.

Neighbourhood communication


Latest in an inexhaustible series: Neighbourhood relations

How to communicate conservation?

Michelle Laurie

A colleague forwarded me an interesting study about how to communicate conservation to the public. Tags: Uncategorized communications conservation It was not news to hear that messaging is important. However, it was interesting to read which messages worked and which did not as well as reflect on which ones I am using or have seen used in work related to promoting conservation in Canada and abroad. Bad Words to Avoid. Environment. Ecosystems. Biodiversity / endangered species.

Graphic Facilitation 2015 – Skills, Innovation and Fun!

Michelle Laurie

Have you noticed how companies and organizations are using visuals more and more in the way they communicate with customers, employees and communities? Effective meetings #rosviz communications effective meetings engagement graphic facilitation Workshops

2015 50

For Online Community Staff Communication with Members, Private Messages are Beneficial

Managing Communities

Please Update Your RSS Feed Subscription This feed has moved to: [link] I apologize for the trouble. For more details, please read my post on the matter. Thank you. Interacting with Members Managing Staff


LinkedIn | Discussion:Online collaboration tools or social networks what’s the difference? How can they improve communication in our immediate surroundings?

John Tropea - Delicious Collaboration

Skip to Content Search Home What is LinkedIn? Join Today Sign In Language Sign In to LinkedIn Please enter your email address and password. Make sure you have cookies and Javascript enabled in your browser before signing in. Copyright © 2009 LinkedIn Corporation. All rights reserved. Use of this site is subject to express terms of use , which prohibit commercial use of this site. By continuing past this page, you agree to abide by these terms.

Notes on INV103 Social Communications Strategy and the IBM Sametime Roadmap

Michael Sampson - Currents

Some notes: Social Communications Matures. Social communications - from dial tone (calling a location), to presence (calling a known person), to relevance (calling the right person, based on Connections profiles). A transition from unified communications to social communications. Know who the experts are, new communication tools, and reduction of low value requests (they are automatically available through Connections). -.

Communication sins to avoid

Viv Mcwaters

Arrrggghhhhhh… I was reminded of these sins against communication when reading this series of tweets from a friend who works for an aid organisation (disclosure – I’ve done some work for his employer). Obfuscation. Redundancy. Passive voice. Fancy-pants language. Overblown reports.

Communicating Diagonally: New Value Pathways via Enterprise Social Networking?

Governance in a Networked World

One of the keystone value claims for implementing an Enterprise Social Networking (ESN) platform like Yammer, Jive or IBM Connect is facilitating horizontal communication paths across the enterprise. But what about “Diagonal Communication”?

Microsoft's Unified Communications Predictions

Collaborative Thinking

UC gets unified The term "unified communications" has long been muddled and miss-used, and the problem is made worse by vendors who slap a "unified" label on products that are anything but. People need access to their workplace communications tools, wherever they happen to be and on whatever device they happen to be using. UC applications spread The next wave of UC will bring communications capabilities directly into business applications of all kinds.


Improving science communications with improv

Viv Mcwaters

In another life I was a science communicator, working with scientists to help them tell the story of their work. This class using improv games and principles enables these scientists to show their enthusiasm and passion for their work, and hence communicate more effectively.

Monday Video – Gotta Share!

Nancy White

Monday videos communication social mediaOK, there IS a Monday Video after all. Hat tip to Stephen Downes and Mashable. There have been many conversations across my networks about how much time we do/don’t spend “sharing&# online.

Video 58

3 tips for science communications

Viv Mcwaters

I’m quite fond of science and scientists: I’m married to a scientist; I even studied science once; I dabbled in science communications; I failed to get a Churchill Fellowship to explore science communications; and I love just about anything to do with space exploration. The structures and protocols of science communications provides both a shield and a barrier – a shield from criticism by outsiders, and a barrier to sharing knowledge and meaning.

Online tools for internal communication

Joitske Hulsebosch

Image by Velo Steve via Flickr Netsquared's question this month is: Tactics for using online tools for internal communication. There will be a huge diversity in communication habits. This makes using online tools for internal communication so complex.

My Pen, Our Pens: Engagement through Participatory Visualization Workshop

Full Circle Associates

Can visual methods help in developmental evaluation and results communication be more meaningful? Michelle Laurie “Despite being an analytical person, I have found that visuals have brought new meaning to my practice as a facilitator and communicator.

2016 29

COURSEWARE: social media and PR Crisis Communication

Laurel Papworth- Social Network Strategy

COURSEWARE: Social Media PR Crisis Communication. Technorati Tags: Book , courseware , creative commons , crisis communication , free , how to , manual , PR , public relations , seminar , workshop. Courseware for Social Media Workshops.

IJHTS: 9 questions you can’t answer when not visualizing your work

Full Circle Associates

communication graphic facilitation visual thinkingI J ust H ave T o S hare: From Jim Benson, image by @toddaclark @toddaclark’s visualization of Jim Benson’s List I book marked this over a year ago and meant to blog it. It is still worth sharing.

2016 22

The Fence of Fear

Full Circle Associates

collaboration communication community indicators creativity engagement BDSKM BDSLearning Fear has played an interesting role in my life. Or better said, confronting my fears has given me the opportunity to do things I would have never done before.

2014 42

Avoiding Communication Tunnel Vision

Collaborative Thinking

Much later, I heard casual comments to a “clique” within my team, but by then I had already shaped behaviors by my communications style. Even for smaller teams, we move from point-to-point communications, which (sometimes arrogantly) presupposes you know who has “the answer,” to discovery. So very true. great insight: Breaking Cliques with Enterprise Micro-Blogging.