8 ways to deal with negative comments in online communities

Laurel Papworth- Social Network Strategy

How do you respond to a negative comment in an online community, on Facebook? Shut the Page down, ban the commenter, suck up to them? Well, every company does it differently, but let’s look at corporate vs personal voice when dealing with negative comments.

How CNN and The New York Times Moderate Comments

Managing Communities

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Trending Sources

The News Site Comments Problem

Managing Communities

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2015 15

Closing Comments Alters Your Purpose

Managing Communities

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Ze Frank on the Appropriate Response to Abusive Online Comments

Managing Communities

photo credit: Tambako the Jaguar On a recent episode of “A Show,” Ze Frank tackled abusive online comments and aggression, which some might label as trolling, depending on the comment being made. He discussed how he views the people who make them, what his approach to them is and what he’d like his well meaning [.]. How Should I Participate

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Social Media and The Cone of Silence – Victoria Department of Justice

Laurel Papworth- Social Network Strategy

DEPARTMENT OF JUSTICE, VICTORIA: What does it mean when the people you elected to represent you, turn off comments in social channels? No mention of what to do with staff who see negative comments. The big issue I have with it is the next point – comments are turned off!

Why Was Your Comment Removed? Try Occam’s Razor

Managing Communities

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2015 11

78% of Anonymous Commenters Will Leave If Forced to Use a Real Identity

Managing Communities

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2014 22

Estonian News Outlet Held Liable for Reader Comments in Ruling Harmful to Online Communities

Managing Communities

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2015 17

8 ways to deal with negative comments in online communities | @SilkCharm | Laurel Papworth

Delicious/choconancy/online_community

online_facilitation usthem civility trolls conflict online_community

2011 32

Thanks for commenting and more

Michelle Laurie

I particularly shout out thanks to those who commented in 2011 including Anni Holtby , Jennie Hoffman , Sylvia Currie , Beth Sanders and Isabella Mori. Thanks for commenting in advance and keeping the connections going! My icons on networks, connections and strategy. As I blog into 2012, it’s important to reflect on what I hope to achieve with my blog this year. First, blogging is a personal practice where I reflect on work and ideas that intrigue me.

You Can Build Great Community in YouTube Comments

Managing Communities

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2013 15

Comments on the 2010 AIIM Report, "SharePoint - Strategies and Experiences"

Michael Sampson - Currents

Here are my comments after reading the report: 1. Last year, AIIM published a 35-page market intelligence report on SharePoint. Since the report was underwritten by a number of vendors, it is available at no charge. See the PDF on AIIM's site (4.4 MB, 35 pages). " In this report, we look more closely at the impact SharePoint is having, both for existing ECM-suite users and for those choosing SharePoint to be their first ECM system.

My Friend Posted Those Comments Under My Account!

Managing Communities

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“Don’t Read the Comments” is So Exciting to Me

Managing Communities

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2015 10

Jay Smooth: Anonymous Comments Are the Only Thing Keeping Trolls in Their Homes and Away From Us

Managing Communities

photo credit: Sarah German Commenting on the Internet Protection Act, the smart and funny Jay Smooth tackles anonymous comments over at ANIMAL. He says we need anonymous comments – for our own safety. “Anonymous comments are the only thing keeping all these trolls in their house and away [.]. I thought he had an interesting take. Thinking

2012 21

Improve the Writer/Commenter Relationship by Leaving Moderation to Moderators

Managing Communities

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Comments on Attending and Speaking at AusLUG 2012 in Melbourne

Michael Sampson - Currents

Yesterday I had the privilege of attending and speaking at AusLUG 2012 in Melbourne. I was only able to attend for the day, in light of my other recent and upcoming travel commitments. which made for an awfully long day. I was up at 2.20am in New Zealand, and after going to Melbourne for the day and back again, made it back to bed at 1.15am on Friday morning. I guess that's the reality of business travel (sometimes).

2012 19

We’re Talking Comment Moderation at SXSW 2015; Will I See You There?

Managing Communities

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2015 12

Popular Science Shuts Off Comments on Their Website: Some Unsolicited Community Thoughts

Managing Communities

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2013 15

Do You Have a Great Comments Section? Tell Me About It

Managing Communities

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2014 13

People Often Forget the Comment They Posted Just a Few Moments Ago

Managing Communities

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2013 15

Key Takeaways from How CNN and The New York Times Moderate Comments

Managing Communities

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Why newspapers need to close their comments sections

Chris Corrigan

They didn’t pay for the space, they haven’t had their comment fact checked for accuracy. This is exactly what comments sections on newspaper web site are. The above is an actual comment from an anonymous poster that has been allowed to stand in an article about how the Conservative government refuses to make legislative changes to Bill C-45, which is what the Idle No More movement has been protesting. People can invite comments on their own posts.

Comment moderating

Collaborative Thinking

Just a quick note - I turned on moderation for comments just to reduce the amount of spam I have been getting lately on blog posts. For comments that have a normal looking name and are "on topic", you can expect those comments to show up, regardless of whether you agree with me or not - I'm just looking to reduce the noise. And, if the comment has to do with the discussion - that's great - you're in.

Community Doesn’t Require Comments (or “Lanyrd is Awesome”)

Managing Communities

Lanyrd launched in September. I love Lanyrd. What is Lanyrd? It’s “the social conference directory.&# That’s probably not enough. Lanyrd aims to help you “find great conferences to attend,&# “to discover what’s hot while it’s on&# and to “catch up on anything you missed.&#. It’s built on top of Twitter (in so much as you need [.].

The Time I Couldn’t Delete Comments on My Own YouTube Channel and What That Could Mean for a Community

Managing Communities

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Social Media Exercise: Hoyts Cinema

Laurel Papworth- Social Network Strategy

Use the diagram covered in 8 ways to deal with negative comments as background. Online Communities public relations social media Social Media Exercise social networks Twitter hoyts negative comments social media exercise

I LOVE comments

Net-Map Toolbox

Write a comment Just in case you read something you dis- or agree with, you have another thought about or even know the answer to: Don’t be shy. Make my day.

Share2011 - Opening Comments

Michael Sampson - Currents

This is the second annual Share conference in Australia. Based on the Share 2010 conference last year, The Eventful Group won "Best Asia Pacific Conference 2010" at at awards ceremony in London. In 2012, the conference is also being produced in South Africa (February) and Atlanta (April).

Gizmodo and Comments

Community Guy

Comment and content moderation is a much discussed topic amongst our clients. There are three levels of commenters: Unapproved, Approved and Starred. You basically have to audition for the right to comment, by leaving a smart blurb—if it’s good, you’ll get approved by an editor, one of our moderators, or a starred commenter, and then people can see your comment. There are three levels of comments: Unapproved, Approved and Featured.

Blog>> Commenting Back On

Green Chameleon

Apologies to those who have been trying to post comments, we have just migrated our system and there’s a bug in the new environment which affects the Captcha utility. We’ve switched off Captcha until it’s fixed, and gone to moderation instead

Boston E20 Session Comments: Humans vs. Computers

Portals and KM

There were quite a few posts on Andrew McAfee’ s keynote at the recnet Boston Enterprise 2.0 conference where he argues that machines are getting smarter than people. Big Data' Changes Everything, It's Time to Race With the Machines #e2conf. Day 3 of Enterprise 2.0: Race with the Machine #e2conf. Enterprise 2.0: Uncomfortable Truths About Big Data. Before we bow down too low to our new masters I would say “it depends.”

Green Chameleon » Blog comments

Green Chameleon

Please submit your questions to them in via the comments section below this post, or by email to enquiries-at-straitsknowledge.com Our three eminent personalities are: Dr David Vaine, Senior Partner, Apparently KM Incorporated.

Blog comments that make you say “wow!” | BlogHer | Full Circle Associates

Nancy White

How do you feel about comments? People ask me if comments in blogs are important. There are also terrific blogs that either have comments turned off, or create an experience where we don’t feel compelled to comment.

Green Chameleon » Blog comments

Green Chameleon

Posted by Patrick on 20/06/06 at 02: 33 PM | Categories: KM Applied , KM Critiqued , Video Permalink 0 Comment so far Commenting is not available in this weblog entry. Comment Guidelines : Basic XHTML is allowed ( , , ) Line breaks and paragraphs are automatically generated.

Green Chameleon » Blog comments

Green Chameleon

Posted by Patrick on 19/06/06 at 02: 00 PM | Categories: Permalink 0 Comment so far Commenting is not available in this weblog entry. Comment Guidelines : Basic XHTML is allowed ( , , ) Line breaks and paragraphs are automatically generated.

Green Chameleon » Blog comments

Green Chameleon

Borges’ list is reproduced on wikipedia at [link] Posted on June 23, 2006 at 10:11 AM | Comment permalink Matt Moore Love the diagram. Think i will steal it… Posted on June 27, 2006 at 07:50 AM | Comment permalink Patrick With due credit I hope Glad you liked it!

Green Chameleon » Blog comments

Green Chameleon

Cheers, Awie Posted on July 08, 2006 at 11:53 AM | Comment permalink Patrick Thanks for giving this so much attention Awie Maybe I should clarify my point on the 5 examples where examining motive seems non-useful.

At SXSW, We Want to Have an Advanced, High-Level Conversation About Comment Moderation

Managing Communities

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