UC And ROI: IBM's Truth And Fiction Example
JANUARY 28, 2009
Overall - I give IBM 3 Thumbs-Up and 5 Thumbs-Down: The ROI of Unified Communications & Collaboration. If instead you use Sametime to make your calls over your WiFi connection, you can avoid these international fees. They typically use real-time collaboration tools that are included within their call center suites and/or CRM applications. IBM is correct that organizations should be looking at these tools - but incorrect that they should look at IBM and Sametime.