GE Goes Box (What about Its Other Collaboration Tools?)

Michael Sampson - Currents

“ GE’s IT organization, tasked with bringing innovative, cutting-edge technology to roughly 300,000 employees located in more than 170 countries, selected Box to: - Make it easy for employees to collaborate across business units and with external parties; - Unify business information across applications, thanks to Box’s open platform and integration with other cloud and on-premise solutions; and. “ What is unclear is what this means for GE’s current collaboration tools.

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Collaboration tools

John Tropea - Delicious Collaboration

Engineers without Fears Tuesday, September 11, 2007 Collaboration tools James Robertson has been thinking about collaboration tools. As ever, James is practical & clear in his thinking and suggests a 5 phase model (0-4) for organisations thinking about collaboration. So here are the phases and my responses to them: Phase 0: Fragmentation As the usage of collaboration tools grows in an unmanaged and unconsidered way, so does the "fragmentation" of information.

UC And ROI: IBM's Truth And Fiction Example

Collaborative Thinking

I caught a couple of blog posts on the IBM Keynote for UC ( Lotusphere Message: Yes There Is a UC ROI ) and then one on the Sametime blog (see below). Overall - I give IBM 3 Thumbs-Up and 5 Thumbs-Down: The ROI of Unified Communications & Collaboration. They typically use real-time collaboration tools that are included within their call center suites and/or CRM applications. the initial investment…and the ROI just gets better and better in year 2 and beyond.

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Engineers without Fears: collaboration tools: stags

John Tropea - Delicious Collaboration

Engineers without Fears Tuesday, April 15, 2008 collaboration tools: stags Ive been thinking about different collaboration tools for various groups recently and I was pondering on some of the different factors you need to consider and I came up with this (click to enlarge) : Lets take each of these in turn: Size - One thing to consider are the numbers of people who will be collaborating. Activities - When people collaboration, they need to do stuff.

UC And ROI: Round2: IBM's Truth And Fiction Example

Collaborative Thinking

They typically use real-time collaboration tools that are included within their call center suites and/or CRM applications. You need to integrate on-hook/off-hook signaling, integrate with other customer response management tools (telephone, web, e-mail, IM, etc). IBM is correct that organizations should be looking at these tools - but incorrect that they should look at IBM and Sametime.

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Telligent Releases an Integrated Suite of Collaboration Tools with High Powered Metrics | The AppGap

John Tropea - Delicious Community

Telligent is an enterprise collaboration and community software company that offers a social software suite for both public and internal-facing online communities. You can also use these tools to track what is going on outside the enterprise on the Web.

Measuring Economic Impact of Using Cloud-Based Services: Google Apps

Portals and KM

In May 2010, Google commissioned Forrester to examine the total economic impact and expected return on investment (ROI) enterprises may realize by switching from legacy email and productivity solutions to Google Apps. They certainly found some impressive numbers in the ROI.

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User Adoption Strategies - Review of Recent News

Michael Sampson - Currents

Transactional system benchmarks just don’t work, but we keep applying them to collaborative situations anyway. Calculate ROI by increases or decreases in anything tangible — widgets, hours, paperwork. Joe from Cisco reflects on the role of culture in the adoption process, and argues that incorporating collaboration technology into the "way we work" is a bigger lever. " A couple of recent articles on user adoption caught my attention: Six Counterintuitive Truths.

Social Media Settles into the Inc 500 in 2012

Portals and KM

  In addition, the study found the incorporation of new platforms and tools including FourSquare and Pinterest, an increased use of LinkedIn and blogging, along with a drop in the use of YouTube and Facebook. 500 are using at least one of the tools studied. 

2013 164

Changing IT Mindsets From Deployment To Adoption

Collaborative Thinking

I’ve always found it interesting why the various tools we’ve previously thoughts as the “right answer” are continually replace by tools we believe to be “the next right answer”. I wonder how long it will take for us to complain about those tools and pontificate eloquently about the next right answer that should replace them. My perspective is based on talking to many IT organizations involved in collaboration-related projects since 1996.

Sustainable Enterprises: Innovation Intervention

21st Century Organization

  It never fails that the question is asked - what is the roi for an innovation intervention?

News Updates (October 15, 2009)

Michael Sampson - Currents

ROI on Advanced Collaboration Solutions. Research sponsored by Cisco and Verizon found that firms who use advanced collaboration technologies for meetings get positive ROI. " Businesses and government agencies deploying increasingly more sophisticated collaboration tools -- such as VoIP soft phones, immersive video and fixed mobile convergence -- saw a corresponding improvement in business results relative to the amount invested.

2009 122

IBM Lotusphere 2009 Highlights - The Business Value of Collaboration Software

Elsua

Specially since it ties in, quite nicely, with a couple of blog posts I have shared over here recently around the topic of Social Software and figuring out its Return on Investment or ROI. But with it, social software can transform the way we collaborate and share information."

2009 130

The Seven Habits (??) of Highly Effective Collaborators - Think Organizations, Not People

Michael Sampson - Currents

Hyoun from Aberdeen proposes a list of seven habits that highly effective collaborative organizations enact: ". These companies averaged a revenue loss of 7% last year and had very little quantitative value associated with their collaborative efforts. They tended to reply on traditional telecom, mobility and web portals for collaboration to the exclusion of social business software and content management solutions. partition collaborative goals into appropriate categories. -

2011 124

My Favorite Tweets for August 16 - 31 2010

Portals and KM

RT @ lehawes : 15 Free Enterprise #Collaboration. Tools [link]. great paper on Transforming Collaboration Through Strategy and Architecture [link]   Aug 20th. Making sense of social-media ROI with Olivier Blanchard [link] via @ SBoSM   Aug 17th. Here is another in a series of posts that provide access to my favorite tweets that contain links to useful information. 

2010 133

Social Networking "Creates" a Collaboration Culture - Kim Nash

Michael Sampson - Currents

Kim argues that social networking creates a culture of collaboration : " Remember knowledge management? Pooling employee brainpower, KM proponents said, would speed up and refine how a company operates by facilitating collaboration. Now advanced collaboration tools, combined with a fresh mind set about sharing inspired by social networking, are reviving KM, ". Being able to tap many information sources makes "collaboration work best.".

Community management: The 'essential' capability of successful Enterprise 2.0 efforts | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

efforts Posted by Dion Hinchcliffe @ 2:21 pm Categories: Collaboration , Community , Community Management , Customer Community , Enterprise 2.0 , Enterprise Web 2.0 , Grassroots Community , Social Computing , Social Media , Social Software , Web 2.0 In this view, as the utility of things like PCs, e-mail, and computer networks became self-evident, workers naturally found all sorts of good uses for them, and the same goes for social tools.

Microsoft Social Computing Overview

Collaborative Thinking

Microsoft design point is to co-mingle structured collaboration tools alongside social computing tools - it's unrealistic to think of social computing disconnected from collaborations strategies. Long-term ROI of social computing is helping information workers feel valued (e.g., This situation also causes users experience is fractured across too many tools and silos. Social Networking & Collaboration spc09

News Updates (September 17, 2009)

Michael Sampson - Currents

Michael asks whether collaboration applications bend to the will of the users, or the other way around. So are we really making any progress when it comes to collaboration, or are we just spinning our collective wheels? Maybe your organization needed a good content management tool, or maybe it needed individual departments to be able to create websites on the fly. Collaboration Demonstration. Co-Working for Collaboration. Cisco's Collaboration Strategy.

2009 117

Social Media Club of Boston 5th Anniversary Celebration: The Evolution of Social Business

Portals and KM

It featured a panel with Alistar Rennie, General Manager, Social Business and Collaboration Solutions, IBM; Andy Carusone from Lowe’s Home Improvement; and Ric Fulop, North Bridge Venture Partners.   They built some collaborative tools for their own use that become products for clients.    But it much more that tools. They used social tools to help define their values to better establish trust.   These were all Web focused tools.

Enterprise 2.0 Black Belt Workshop - Afternoon Part Two - Enterprise 2.0 Conference Notes

Portals and KM

Bryce Williams Eli Lilly, and Richard Rashty, Schneider Electric, covered positioning enterprise tools in the enterprise as not just another tool.   He said they focus more on content than tools in setting policy.   Many people are using unsecure consumer collaboration tools.   Rich also said that he uses employee retention as an ROI for internal collaboration tools as more engaged employees are more likely to stay.

2010 116

A Look Under-The-Hood Of A Field Study: "Research In Context"

Collaborative Thinking

Reasons for deploying social networking tools are generally categorized in the following ways: Provide technology expected by younger workers (i.e., "Gen Enhance team collaboration and community-building efforts. Implement the next generation of information sharing and collaboration tools (e.g., Tooling. For the past few months I have been immersed in a field research project on the topic of social networks within the enterprise.

2008 100

List of "White Label" or "Private Label" (Applications you can Rebrand) Social Networking Platforms

John Tropea - Delicious Social Network

It’s somewhat relevant as Om Malik has now asked a rhetorical question if Social Network tools are just a feature of website. Kindly do not submit Social Networking tools that don’t meet this criteria, as the list can extend to hundreds if not thousands of companies.

2008 55

Lessons on the hard job of designing communities in the organization | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Home About Contact Categories About blogosphere about france About me About this blog Books I read Case management Collaborative practices Communication Communities Corporate blogging economy enterprise 2.0

2011 61

News Updates (March 10, 2009)

Michael Sampson - Currents

CorasWorks released the Beta of Breeze, a hosted collaboration service built on Microsoft SharePoint, and combined with other CorasWorks tools. SBS also allows companies to create “centers” for centralized collaboration around the product’s four main uses: employee engagement, marketing and sales, innovation, and support. tools may indeed improve productivity. GM's Collaboration Strategy. Leveraging Virtual Teams and Social Tools Forum. CorasWorks Breeze.

2009 89

More collaboration

John Tropea - Delicious Collaboration

Engineers without Fears Saturday, September 15, 2007 More collaboration James Dellow takes up the conversation about collaboration. James D makes the point that collaboration happens within organisations & that people will use any tools that come to hand. This leads me into another observation, that it looks like this process assumes that the collaborative technologies are in place and working but they are just not integrated in a content sense.

Collaboration vs sharing

John Tropea - Delicious Collaboration

Engineers without Fears Sunday, October 14, 2007 Collaboration vs sharing James Robertson talks about collaboration tools as anti-knowledge sharing. If I understand JR correctly, his point is that collaboration tools are great for specific teams. He also notes that this cannot be solved simply by the implementation of a search tool. Posted by Matt Moore at 12:44 AM Labels: collaboration , km 3comments: James Robertson said.

Share 28

Will Adam Smith drive businesses in the future ? I'm doubtful. | Bertrand Duperrin's Notepad

John Tropea - Delicious Faciliatation

crisis soo email motivation social computing indicators trust Communication organization value web social networks value chain blogs mckinsey change-management processes management social-software knowledge-economy culture decision-making social routine problem solving ROI process economy web-2.0

IBM Lotus Connections, in plain English " Connected

John Tropea - Delicious Collaboration

In my opinion, IBM Lotus Connections is primarily social networking software, not collaboration software. The social task management bit, however, is all about collaboration. And arguably, collaboration has spontaneously occurred in the blogs bit more than a few times (e.g.,

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How to get results through social networks | Bertrand DUPERRIN's Notepad

John Tropea - Delicious Social Network KM

Which leads to predictable results : “we don’t understand&# , “where’s the ROI&# , “what would make people use this software&# … It’s now time for businesses to understand that : • Social Networks were not born with the softwares and services that wear the same same and that are only catalysts.

2006 28

Community management Vs Socio-Collaborative management : how to make the right choice | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

conference in Boston and the discussions that followed, above all on twitter, I’ll suggest socio-collaborative management. Community Management Socio-Collaborative Management / Management 2.0

2006 49

Selling the Case for Accelerating Business Performance with Enterprise Collaboration Technologies: Enterprise 2.0 Conference Notes

Portals and KM

This post covers the workshop, Selling the Case for Accelerating Business Performance with Enterprise Collaboration Technologies. It was led by Oliver Marks, Partner, Sovos Group and blogger, ZDNet Collaboration 2.0,   Sameer began and said they are going to work with us to help frame the business case for new collaboration in the enterprise.   They are also bringing into the session a panel of vendors who deal with the ROI issues all the time.

Network or proximity ? Where’s the value for businesses ? | Bertrand DUPERRIN's Notepad

John Tropea - Delicious Social Network KM

on Social networks : are companies looking for the ROI or something else Bertrand DUPERRIN on Will Evangelists turn into Evangalysts ?

2008 36

You Are Your Organization’s Chief Collaboration Officer | Together, We Can!

John Tropea - Delicious Collaboration

Last week, Morten Hansen and Scott Tapp published Who Should Be Your Chief Collaboration Officer? It is logical that the question of the proper seat of ownership for enterprise collaboration efforts is being raised frequently at this moment. So it is with collaboration.

2010 45

You Are Your Organization’s Chief Collaboration Officer | Together, We Can!

John Tropea - Delicious Collaboration

Last week, Morten Hansen and Scott Tapp published Who Should Be Your Chief Collaboration Officer? It is logical that the question of the proper seat of ownership for enterprise collaboration efforts is being raised frequently at this moment. So it is with collaboration.

2010 45

Sometimes you need a community manager. Sometimes a manager is enough. | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

The cause of the problem is known : the final goal which is the origin of the project has been forgotten and the tool has become its own purpose. So the tool has to be “fed&# regardless of the value that can be generated through its content, regardless of the outcome.

2006 41

The AppGap " " Collaboration — What's in it for me?!: News, views, and reviews of Work 2.0 tools, apps and practices

John Tropea - Delicious Collaboration

Collaboration — What’s in it for me?! by Matthew Hodgson August 28, 2008 at 7:39 pm · Filed under Collaboration , KM , Web 2.0 For a growing majority, the collaborative tools that Web 2.0 Collaboration–What’s in It for Me?! [.]

Which governance for your internal communities ? | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

If the tool that is used does not allow this…it’s a real gap. Categories About blogosphere about france About me About this blog Collaborative practices Communication Communities Corporate blogging economy enterprise 2.0

CleverWorkarounds » The facets of collaboration Part 2–Enter the matrix!

John Tropea - Delicious Collaboration

The facets of collaboration Part 2–Enter the matrix! The facets of collaboration Part 1–Meet robot barbie. The facets of collaboration Part 2–Enter the matrix! The facets of collaboration Part 3-The feature jigsaw. The facets of collaboration Part 4 – BPM vs. HPM.

2012 49

33 things to know about those who make your online social spaces live | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

unlike social media managers who often start from scratch and have to make usages and conversations emerge into groups that have to be built, he often starts by making his staff doing things they were already doings but with new tools and channels.

2010 50

Some collaboration lessons by John Chambers (Cisco) | Bertrand Duperrin's Notepad

John Tropea - Delicious Collaboration

Links for this week (weekly) → Some collaboration lessons by John Chambers (Cisco) April 29th, 2010 · View Comments · Collaborative practices , Organization & Management , social computing I already mentioned CISCO’s collaborative experience a long time ago. I’m taking advantage of a recent article to share a few things about the “Chambers method&# for collaboration. collaboration lessonslearned cisco management2.0

2006 30

IBM Press room - 2008-03-04 IBM Announces Services for Collaboration - United States

John Tropea - Delicious Collaboration

portal, enterprise content management and collaboration technologies, Enterprise Adaptability is an important part of IBMs overall consulting and software portfolio to give clients new tools for harnessing the talent and expertise that lies within their organizations, across organizations, and with their partners and customers. Organizations need to realize the value and potential of collaboration tools."

Three tiers of collaboration » Column Two, James Robertson

John Tropea - Delicious Collaboration

We’re all talking about collaboration, but we’re actually discussing different parts of the animal. All are valid topics, but the breadth of collaboration can lead to crossed lines when we try to bring them all together. a collaborative working/learning space.

2009 38