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Wrap Up of 2nd Annual Community Manager Day: Voices Around the World #CMAD « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

John Tropea - Delicious Community

Hootsuite salutes Community Managers Five essential tools for CMs Conversocial has a relevant CM interview I just learned Bolivia had an event , see the FB page, pics here and here. Cisco salutes CMs with this graphic, lasso time.

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List of "White Label" or "Private Label" (Applications you can Rebrand) Social Networking Platforms

John Tropea - Delicious Social Network

Awareness builds these features into complete communities for companies, or customers use the Awareness API and widgets to integrate Web 2.0

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Understanding the difference between Forums, Blogs, and Social Networks

John Tropea - Delicious Social Network

In the context of business communication, these are often used to talk with the marketplace and to join the conversation that existing external bloggers may be having.

The Four Tenets of the Community Manager

John Tropea - Delicious Community

Secondly, they engage customers by responding to their requests and needs or just conversations, both in private and in public. They’re not running around with flags, but having real conversations with the community.

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Forrester Wave Report: The Leaders in Community Platforms for Marketers (Part 4/4)

John Tropea - Delicious Community

The conversation is just starting Although this report is a snapshot in time, and some vendors have expressed they’ve made some improvements to date, to keep this long process from going further, we have to put a cap on the updates.

Video and Debate: Who really owns the Community?

John Tropea - Delicious Community

We advised them that such extensive monitoring would hurt the brand, and that they’d be better off simply pointing people towards unofficial groups, where the conversations can be completely free.

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