Is the CIOs More Important Than CEOs in Driving Business Transformation?

Portals and KM

Forrester recently concluded that the CIO was more important. As we read this news, we should keep in mind that Forrester is a primarily a technology analyst firm whose major buyers are CIOs and those in their staff. This collaboration needs to be modeled by the c-suite

2013 190

My Notes from the 2011 MIT Sloan CIO Symposium: Enterprise Analytics = Business Values

Portals and KM

Here are more of my notes from the MIT Sloan CIO Symposium: Enterprise Analytics = Business Values. Brad Peterson , CIO, Charles Schwab, Sid Probstein , CTO, Attivio, and Renée Romano Nocker , Director of Technology Product Marketing, SAS.

2011 141

IBM SJ 46-4 | A model for CIO-led innovation

John Tropea - Delicious Collaboration

Azua The CIO (chief information officer) organization at IBM has adopted the idea of a participatory Web and is engaged in leveraging employee talent to address the persistent information technology challenges facing global enterprises. A series of unique open conversations among employees resulted in a new approach to collaborative innovation. In this paper we describe this model of innovation and illustrate our experience in four case studies.

2007 28

Federal CIO Council Seeks to Advance Trustworthy Social Media

Influence

and around the world, many organizations (especially ones with Enterprise IT Departments) harbor serious reservations with respect to workplace use of external social networking sites by employees: Deloitte : 6th Annual Global Security Survey found that 53% of its respondent businesses (i.e. Sophos : Two-thirds of systems administrators worried that employees are sharing too much information on social networking sites and threatening the security of corporate systems.

CIO 49

Herding the Smart Cats: Successful IT Change Leadership

Partnering Resources

One organization, a former client, succeeded in herding a group of smart cats—technologists—to implement software engineering best practices by adopting the Capability Maturity Model (CMM). It took the CIO some time to gain their support. Employee Engagement.

2012 202

All Types of Cloud Usage Continues to Expand

Portals and KM

Computerworld recently provided the results of a survey of 1,358 CIO, Computerworld, CSO, InfoWorld, ITworld and Network World readers. This seems like an obvious headline but here is more data to support what seems intuitive.

2013 185

GE Goes Box (What about Its Other Collaboration Tools?)

Michael Sampson - Currents

“ GE’s IT organization, tasked with bringing innovative, cutting-edge technology to roughly 300,000 employees located in more than 170 countries, selected Box to: - Make it easy for employees to collaborate across business units and with external parties; - Unify business information across applications, thanks to Box’s open platform and integration with other cloud and on-premise solutions; and. Box announced a new strategic customer : GE.

2014 129

Rawn Shah’s Social Networking for Business: A Review

Portals and KM

I wrote a bit about the 2005 Jam that drew 52,000 IBM employees. This implementation won a CIO 100 award for innovation in 2002. The collective experience is not one-dimensional and Rawn provides a very useful set of models.

2011 195

Big Blue’s Collaboration Challenges with Mark Hennessy

Elsua

The interview itself was hosted over at Forbes’ CIO Network , where I hoped the embedded options would be a rather pleasant user experience to go through overall, but I guess I was asking for a bit too much.

Blogging for IT Leadership: Future of Work Enabled

Partnering Resources

Here’s the description of the blog: New forces are changing the way corporations are organized, how they get work done in the most efficient ways to meet their goals, and how employees approach their workdays.

2012 130

IBM Connect 2013: Tuesday Opening Session Notes

Portals and KM

Employees are using social media in all aspects of the their lives, including work. Bill Fandrich the CIO of Blue Cross Blue Shield of Massachusetts spoke. stores with 8,000 employees.  They started a working group to have more two way communication with employees.

2013 201

Booz Allen Extends its Enterprise 2.0 Collaborative Platform

Portals and KM

The new version of Hello includes a front end dashboard built on the iGoogle model. Employees can follow the discussion thread and make contributions. The system recently received another award, this time from CIO Magazine.

2010 186

Notes from the Opening General Session at IBM Connect 2013

Michael Sampson - Currents

Getting smarter - for employee engagement, and customer experience. - Releasing a new adoption model - with top 10 strategies. new adoption services - (a) social business adoption model, (b) social business adoption exhibition, and (c) customer council & adoption strategies. Gerd Friedrich, CIO, Bosch. approach - technology & consulting (chose IBM Connections), guidelines for employees about what to do, leadership and change support, and organization. -

2013 141

Notes from IBM's Social Business Success Story #ibmsocbiznz @socialbizguy

Michael Sampson - Currents

engagement - how do you engage with customers and employees. -. allows IBM to capture wisdom and experience from older employees as they retire or leave. What employees have said while they're at the organization can be kept in the system - not lost when they leave. -. HR - creating and moderating communities for career development across IBM, or how to build teams, or how to recognize employees. -.

2012 157

Lotusphere 2011 Notes: Interviews – Larry Bowden

Portals and KM

For example, the customer analytics on the Web side are often more complex but then you have the integration of employee directories for finding expertise on the work side. For example, Best Buy has empowered a large number of its employees to respond to statements on Twitter.  There are IBM tools that can help with Web outreach and bring the right information to the employee for a proper response. This is another a series of my notes on Lotusphere 2011.

2011 122

2016 – The Year I Went Mobile Only with My iPad Pro

Elsua

It’s been my old time favourite computing device to get work done, even when I was a salaried employee at IBM. From my user experience with other iPad models in the recent past, I knew I’d need to buy the Smart Keyboard , so I did purchase one.

2016 130

Early Strategies Provides Useful Enterprise 2.0 Adoption Research

Portals and KM

The report stated that they mostly belong to CIO/IT (38%), followed by HR (16%), Communications (12%) and Marketing (12%). The transformation has to plant its roots into the organization’s culture and strategy.”   The report used Schein’s organizational culture model, and the Early Strategies’ Enterprise 2.0 maturity model. transformation needs to help create a different and more accurate and up-to-date management model.

2010 133

21st Century Organizations @ Business of Community Networking: IBM, Avon, CondoDomain, AMA Boston & the National Collegiate Scouting Association

21st Century Organization

When Victoria Axelrod and I started writing about 21st Century Organizations here 3 years ago examples of enterprises not leveraging their people networks for success abounded but good models were less obvious. The subsequent discussion raised the management issues around having employee identities so visible but clearly CondoDomain benefits from Erica's social media outreach.

Online Community Expert Interview: Rawn Shaw, IBM

Online Community Report

Within the 400,000 or so employees in IBM, there are several thousand communities of various combinations of users. There is no hard communications firewall or who is allowed to speak but we do have official blogs and sources, and social computing guidelines for all other employees.

Online Community Expert Interview: Rawn Shah, IBM

Online Community Report

Within the 400,000 or so employees in IBM, there are several thousand communities of various combinations of users. There is no hard communications firewall or who is allowed to speak but we do have official blogs and sources, and social computing guidelines for all other employees.

Online Community Expert Interview: Rawn Shah, IBM

Online Community Report

Within the 400,000 or so employees in IBM, there are several thousand communities of various combinations of users. There is no hard communications firewall or who is allowed to speak but we do have official blogs and sources, and social computing guidelines for all other employees.

List of "White Label" or "Private Label" (Applications you can Rebrand) Social Networking Platforms

John Tropea - Delicious Social Network

Join the thousands of GroupSwim customers helping their businesses collaborate and connect with their customers and employees today. I’ve given my thoughts to CIO magazine what that will look like.

2008 55

Internet Evolution - The Big Report - Can Enterprise Social Networking Pay Off?

John Tropea - Delicious Social Network KM

But when companies provide them to employees, theyre often going on little more than a gut instinct that these applications will be good for business. Its The dearth of hard ROI metrics should give CIOs pause. But at the same time, business leaders fear falling behind the technology curve, which is when employees start finding their own solutions. About 2,000 of its 2,700 employees were using some kind of public social networking tool.

Why and How to SaaS – Jeff Kaplan at Serena Tag

Green Chameleon

Now we have broadband networks, new technology, and pay-as-you-go business models. In the recent past, the move to SaaS was often triggered by renegades, who then spread the good news to their fellow employees. After this initial success, the CIOs have now gotten involved to retain control. They have to restructure architecture, business models, sales models, etc. I just came back from covering the Serena Tag 2008 conference.

2008 100

HR Magazine - Exclusive: Google research heralds arrival of the human systems director

John Tropea - Delicious Collaboration

Employee benefits. By 2020 the workplace will be transformed by the sharing and development of ideas, according to a study of 3,500 employees, 100 HR managers and 100 IT managers across the UK, France, Germany, the US and Japan, conducted by the Future Foundation on behalf of Google. "It In the UK employees who are given the opportunity to collaborate at work are nearly twice as likely to have contributed new ideas to their companies. Features. HR TV. Blogs. About. Contact.

2011 34

The social process | Web 2.0 and business process management

John Tropea - Delicious Social Network KM

Already, the impact on the organisational dynamics within the company is beginning to manifest itself, according to CIO Toby Redshaw. “Another example,” he adds, “is a team of employees across a region that got themselves together to build a ‘smart space’ around ideas to eliminate waste and save money. 90 Page IP Telephony Pocket Guide This guide is intended equally for technical IT staff, voice system managers, and CIOs.

Internet Evolution - The Big Report - Can Enterprise Social Networking Pay Off?

John Tropea - Delicious Social Network KM

But when companies provide them to employees, theyre often going on little more than a gut instinct that these applications will be good for business. Its The dearth of hard ROI metrics should give CIOs pause. But at the same time, business leaders fear falling behind the technology curve, which is when employees start finding their own solutions. About 2,000 of its 2,700 employees were using some kind of public social networking tool.

2009 57

Using social software to reinvent the customer relationship | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

In particular, Social CRM has recently come into its own as a leading model for this transformation. My sense is that Social CRM will be a more predictable, reliable model for applying Web 2.0 to customer relationships using many of the strengths of the community model.

The Second Leg Of The Social Business Stool - The BrainYard - InformationWeek

John Tropea - Delicious Community

Its the transition from a parental perspective of management to a partnership model. InfoSys was at E2 Boston 2011 and TechWeb Chief Content Officer David Berlind caught up with the company to get a demo of iEngage; a modular social platform that offers different contexts for different constituencies (employees, customers, etc.). CIOs & IT Professionals. InformationWeek Global CIO. Login | Register | Membership Benefits. COMMENTARY. WHITEPAPERS. SLIDESHOWS. VIDEOS.

2011 31

Twelve best practices for online customer communities | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

Many communities struggle for a while until they catch their stride when they reach the right participants, or offer the right means of engagement such as using a different model such as a social network instead of discussion forums (or vice versa.) On CBSSports.com: Hottie Hall Of Fame ?

The FASTForward Blog » Serena has Adopted Facebook as Their Intranet: Enterprise 2.0 Blog: News, Coverage, and Commentary

John Tropea - Delicious Social Network KM

A few weeks ago I wrote a post, It is Time for Facebook Fridays: A Idea that Should Spread , that briefly mentioned Serena Software’s policy of allowing employees one hour of personal time during the workweek to spend on their Facebook profiles and connect with co-workers, customers, family and friends. René explained that the firm is just over 800 employees but is still globally based (operations in 18 countries) with 35% of their employees working virtually.

2007 38

Facilitating Networking

John Tropea - Delicious Social Network KM

Bill has previously reported both on a major software developer, Serena, which has adopted Facebook to REPLACE their intranet (supporting 800 employees — the numbers can matter here) and WorkBook. The culture of 800 employees can be far more readily influenced, as a collective – particularly when replacing an intranet in total — than situations with the following: Thousands of employees. Business Model 2.0

Implementing the Cisco Collaboration Framework

John Tropea - Delicious Collaboration

every employee across the globe. model. and expertise is shared among employees, partners, and their communities. Younger employees—especially Generation. Y, employees now in their twenties—and. stored” within employees, partners, customers, and even the broader public (which might. and expertise is shared among employees, customers and partners. operational models. Y employees). If employees do not actively use the tools, then.

Enterprise 2.0 = Emergence Software | innovation Creators

John Tropea - Delicious Faciliatation

is “ IT without the CIO ”. is the synergy of a new set of technologies, development models and delivery methods that are used to develop business software and deliver it to users.&# Most of these regulations deal with privacy or transparency or accountability for our employees’ actions. It does require breaking away from a strict waterfall model and embracing a prototyping, agile or extreme programming model.

The AppGap » » Socialcast Brings Twitter Style Functionality into the Enterprise: News, views, and reviews of Work 2.0 tools, apps and practices

John Tropea - Delicious Social Network KM

It is set up to be used on the broader web and does not have features that appeal to CIOs and make it effective within an organization. At this point, Socialcast made another move, from social networking, a crowded field, to enterprise social messaging on the Twitter model.

2008 42

IBM Drives Enterprise Adoption of Social Networks with New Enterprise Adaptability Practice

John Tropea - Delicious Social Network KM

Practice Reviews Technology/Leaders The Enterprise Tags Architecture CEO China CIO CTO CMO Collaboration Culture Customer Experience Development Digital Hollywood E-Business Economics Economy Empowerment Enterprise Enterprise 2.0

2008 36

When online communities go to work | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

While debate still occurs about whether consumer social networking is an effective model for how we should run our organizations in the future, one under-appreciated online phenomenon has been quietly and steadily remaking the very notion of business itself.

Ten leading platforms for creating online communities | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

LDAP Live ID openid Lightweight Service Models Mashups Enterprise Mashups Situational Software Network Effects Open APIs Products Rich Internet Applications (RIA) Ajax SaaS SOA Business Process Management Global SOA Governance Orchestration Web-Oriented Architecture (WOA) WS-* Social Computing Social Software Community Customer Community Grassroots Community Social Media Social Networking Tolerance Continuum Web 2.0

Competitive advantage from better interactions

John Tropea - Delicious Collaboration

Manyika In This Article Exhibit 1: More jobs require tacit interactions Exhibit 2: Performance varies for the highly tacit For many employees today, collaborative, complex problem solving is the essence of their work. Many employees engage in activities of this kind to some extent; production workers at Toyota Motor, for instance, collaborate continually with engineers and managers to find new ways of reducing costs and solving quality problems.

KM Edge: Where the best in Knowledge Management come together

John Tropea - Delicious Social Network KM

One theme that emerged from these conversations is the pervasive struggle to promote knowledge sharing among various generations of employees. I also dont have any doubt that they will not drive as much change as Don (and his co-author Anthony Williamson as quoted in a CIO Insight article ) apparently believe they will. Boris Jaeger commented on KM Maturity Model : As my rese. maturity model. KMEdge. KM Edge: Where the best in Knowledge Management come together.

The Social Organization: Do Enterprises Have the Patience to Develop Communities?

John Tropea - Delicious Community

Hi Rachel, Great points in your post; Ive been pondering a lot recently the fact that a group of employees is a community whether organized and/or given software to collaborate in or not. Networks are the canonical model of human social interaction.

2008 39

Worklight Enters the Enterprise Facebook Market

John Tropea - Delicious Social Network KM

software platform currently in use by Global 500 companies, allows employees to interact with their colleagues using the hugely popular Facebook service, while eliminating the security issues that have constantly dogged organizations looking to leverage and embrace the social networking revolution.” Business Model 2.0 Worklight Enters the Enterprise Facebook Market by Bill Ives December 20, 2007 at 11:40 am · Filed under Enterprise 2.0

illumio – a Smart Content and Request Filter for Enterprise 2.0

John Tropea - Delicious Community

It proposes new connections between employees in response to a request created by an employee facing a particular work situation. It is up to the employees receiving requests whether they accept the proposed connections or allow their profile to be public within the enterprise. space, they wanted provide a tool that addresses individual employee issues and they wanted to make use of their opt-in capabilities. Business Model 2.0

2007 28