Designing Web-Based Communities for Professionals


Designing online communities for business is a subtle blend of creating the right business model, a clear understanding and service of member needs and a usable interface that enables professionals to focus on engagement. What’s unique about designing for a professional community?

Ken Carroll » Blog Archive » Designing conversations

Ken Carroll

» Designing conversations By looking at speech ‘beyond the level of the sentence’, discourse analysis reveals some of the conventions that underlie it. There’s a lot going on under the surface of your average chat. There are things that work and things that don’t, and content designers definitely work in the R&D department of new media. Sheryl Says: January 29th, 2008 at 8:44 pm Designing for the 90-second mobile medium is a challenge.

Monetizing: Virtual Goods venture capital 2009

Laurel Papworth- Social Network Strategy

The platform is based on an innovative engagement-marketing model in which users earn points or virtual currencies by participating in unique advertising offers that are specially engineered for targeting, relevancy and maximum conversions. business models virtual goods

2009 202

Ken Carroll » Blog Archive » Skype, social networks and language learning

Ken Carroll

About Ken Carroll « Linear and non-linear learning Designing conversations » Skype, social networks and language learning There’s lots of start-ups in the language learning space, mostly variations on the social networking and Skype models.

Skype 187

Tapping the Network to Facilitate Innovation « emergent by design

John Tropea - Delicious Social Network

Skip to content emergent by design Home support who’s the architect? The problem is, humans weren’t designed for mechanization. We were designed to create. The Beginnings of a Competency-Model Foundation Social Network Analysis Case Studies (Valdis Krebs) What makes an effective knowledge worker? i think that as new economic models are put into place that support social production, this idea will take off at a larger societal level.

IBM SJ 46-4 | A model for CIO-led innovation

John Tropea - Delicious Collaboration

This new model of innovation has become an important component of the IBM product and service strategy, as it has generated new solutions that have met quick market success. In this paper we describe this model of innovation and illustrate our experience in four case studies. In the next section we describe the new model for innovation and its evolutionary characteristics. style of user participation to our business model and culture.

2007 28

An Idea Worth Spreading: The Future is Networks « emergent by design

John Tropea - Delicious Network

emergent by design Home who’s the architect? It seems like the wealth of the entire nation is being funneled right to a couple thousand fortunate people, and all of us are still working pretty damn hard to make ends meet, yet ultimately supporting that model. It doesn’t have to be professionally designed, it can be a simple free blog, but you need to have a place where you show off your work, whatever your work may be.

2010 44

Collaborative Thinking: Social Media & Pharmaceuticals

Collaborative Thinking

Connections Categories Attention Management AugmentedReality blogging Books BurtonGroupCatalyst07 BurtonGroupCatalyst08 Business_IT_Alignment CiscoCollab Collaboration Commentary Communication design digital+life e-Mail Enterprise 2.0

2007 130

Collaborative Thinking: LiquidTalk - Filling In The Daily Gaps

Collaborative Thinking

Spy » January 31, 2008 LiquidTalk - Filling In The Daily Gaps Intriguing idea but not sure theres a long-term business model here - technically, the barrier to entry seems small (re: IBM, Microsoft, Oracle or some other best of breed vendor). Connections Categories Attention Management AugmentedReality blogging Books BurtonGroupCatalyst07 BurtonGroupCatalyst08 Business_IT_Alignment CiscoCollab Collaboration Commentary Communication design digital+life e-Mail Enterprise 2.0

2008 100

Collaborative Thinking: Socializing At Work - No Longer A Waste Of Time

Collaborative Thinking

Investments in human capital rise only when the risk to the core business model is self-evident (e.g., Business strategists increasingly view the consumer market as a template for enterprise solutions that enable more flexible work models, catalyze informal interactions and connect people with shared interests.

2008 100

BBC Learning Unplugged: event report

Platform Neutral

James Richards ( BBC Learning Development ) and Myles Runham (BBC Learning) co-hosted the event with Clare Reddington ( Ished ); I designed and facilitated it with help from Jack Martin Leith. Event design. event designing sheet). But I diverge into event design-ery pokery.

It’s not always easy

Chris Corrigan

There is a good reason to create an unfamiliar room set up: it helps to disrupt mental models and invites new ways of thinking. My strong advice would be against giving up on the circle, especially if you haven’t yet had a chance to chat with people about how we are seeing the day going. Collaboration Community Design Facilitation Leadership Learning Open Space Organization World CafeToday a client emailed me with a small anxiety about setting up a meeting room in a circle.

2016 55

Beyond Ideas: Building Open Innovation Communities

Online Community Strategy

Collaborative Innovation – A significant evolution of programs and platforms that layer ongoing ideation into all design and decision making. Many companies will implement a sprint-like approach to ideation, using phased ideation and design sessions to focus on a single topic or product.

2016 63

Beyond Ideas: Building Open Innovation Communities

Online Community Strategy

Collaborative Innovation – A significant evolution of programs and platforms that layer ongoing ideation into all design and decision making. Many companies will implement a sprint-like approach to ideation, using phased ideation and design sessions to focus on a single topic or product.

2016 59

SIKM community presentation

Digital Habitats

A Peek at the public back-channel : The SIKM chat in Etherpad and Twiter. Yes… and, the attractor factor is emphasized now, and our past social process models were heavily relationship centric. trust models). February 16, 2010.

2010 159

Executive Support for New Ways of Working: The Nozbe Example

Michael Sampson - Currents

In a recent Beyond the To-Do List podcast , Michael Sliwinski of Nozbe talks about modelling the behaviours he wants his team to put into practice in how they use Nozbe. So people very quickly learn that either they communicate through Slack to me, but when we do a chat, like “Michael, I need this and this from you.” Our chief designer is like “where’s my task.”

2016 89

Various ways to use social media as a facilitator or trainer

Joitske Hulsebosch

A great model has been developed by Jane Hart: how to use social media in e-learningtrajectories: We believe you may also use this model to think about how to use social media in face-to-face learning trajectories. (1) Jane Hart warns us that you should use the first model with caution.

2011 229

Beyond Ideas: Building Open Innovation Communities

Online Community Strategy

Collaborative Innovation – A significant evolution of programs and platforms that layer ongoing ideation into all design and decision making. Many companies will implement a sprint-like approach to ideation, using phased ideation and design sessions to focus on a single topic or product.

2016 46

Realising the knowledge assets of research for the rest of us – how about a set of recipe cards?

Social Reporter

It’s about doing that by involving beneficiaries in how knowledge from research is shared, as well as in the design of products and services. I got one idea from an interactive diagram on this page in the Inclusive Design Toolkit. Inclusive Design Toolkit.

2013 191

Presentation at the National Research Council Canada

Making CommunitySense

We outline a conceptual model of online collaborative communities. We introduce the use of collaboration patterns for defining socio-technical design solutions for activation problems. Distant participants should be able to ask questions via chat.

Canada 100

My social learning experiences

Joitske Hulsebosch

It is true, however, that the social learning movement pays more attention to the social aspects of learning than others, for instance e-learning designers. An example: I frequently use some of the models shared by Jane Hart in my work with clients.

2016 141

Interactive television seminar: developing new interactive experiences for television audiences

Taming the spaces

of Lapland there are artistic research methods applied to art and design research. Not so many interactive, sustainable television programs exist (quiz games, chatting programs), it is quite new phenomena in TV. b) Eija Timonen’s Practical based research model.

CoP Series #5: Is my community a community of practice?

Nancy White

That said, we can take a “community perspective&# when we design a course which would place an emphasis on interaction and making meaning of the material between students. The content also matters - some things lend themselves more to a community model than others.

[KMers] Training Community Managers and Facilitators


Or perhaps read through the chat transcripts at a later time over at the KMers Web site. Thus without much further ado, here is the chat transcript. Looking forward to today’s chat. Welcome to this chat! 4:53 pm mneff: Be a role model. mneff: Be a role model.

Access to a world of practice

Learning Alliances

For that it helps to have formal models of some sort, so we can make sense of, and further enable, learning at individual, community and environmental levels. Formal models also help us to not romanticize communities, too.). Here’s an overview of the OODA model.

2011 194

Making social reporting an OpenBusiness

Social Reporter

The project is working with Consumer Focus to explore how to involve users in the design and development of digital public services. It followed the usual unconference format of chats over coffee, brief introductions, then pitches for sessions organised on a grid of Post-it notes, with everyone then taking off to different rooms, or hanging out for further chats with whoever passed by.

2010 130

Update on Ageing Better Innovation – look to apps and connectors

Social Reporter

While policy makers may be saying “put older people at the heart of designing new programmes” and rather failing to do so, people are doing it for themselves. I’ll be chatting with Jodi to find out more about their approach.

2014 203

Social media changes the local landscape

Social Reporter

The first chat was with Craig McGinty , who has worked in print and online newspapers, and now helps a wide range of people use free or low-cost online tools. These include a groups of landscape designers and gardeners who have used free Ning social networking software to set up a non-organisation for collective marketing. These feeds could come - in part - from blogs set up by community activists on the hyperlocal model being promoted by Will Perrin.

Raising the Bar on Online Event Practices

Nancy White

no shared chat room). Design appropriate process: Think about your process design options. Back channel chat to engage more than audio channels. If you have a task to do, consider what steps are needed and design them into the process. She is an active online event designer, facilitator and technology steward. Jennifer and her team at WebJunction are great role models. Chat rooms are great for this.

2009 105

Micro-blogging: Friend or Foe For Unified Communications

Collaborative Thinking

My premise (which I've publically discussed previously in this blog, sometimes under the term "social messaging") is that micro-blogging's broadcast model, coupled with its "follow", hashtag and other filtering/categorizing capability creates a "sense of space" within the stream. Micro-blogging alters this model via a broadcast stream pattern of posts that are public (in general). However, we need to alter the way we design, architect, and deliver such capabilities.

Big Lottery funds £1.89 million of citizen journalism. Is that what communities most need?

Social Reporter

That’s where it is possible to have an informal chat with the staff of funding agencies and boost your latest innovative idea … and so it is important that subsequent decisions are transparent. (It It looks as if the model for the Media Trust programme – announced by them here – is in line with their other work in getting support from professional journalists and media networks to give voice to community groups and nonprofit organisations.

2011 149

Stowe Boyd, The collaborative tool manifestation of teams is.

John Tropea - Delicious Collaboration

This allows Asana to be used as a personal tool — with all its rich task model — but without the slow-and-tight considerations of groups: ‘Who should I invite/exclude? Euan Semple | A chat with my old pal, and the author of Organizations Dont Tweet, People Do.

2013 38

Notes From Cisco WebEx Connect Session

Collaborative Thinking

Cisco Collaboration Architecture: higher level of services (presence, messaging), designed for other people to extend (mashups), designed for enterprise environment (policy management). Team spaces have group discussion forums, persistent chat, document sharing and widgets (note: not sure whether document sharing implied document library with version controls, etc).

Webex 100

Comparing Collaboration and Social Networks - All Collaboration -

John Tropea - Delicious Social Network

Collaborative networks are for task and output completion and have a much more robust design around shared digital documents which in turn reflect revisions by participants and provide version control. Not sure where Twitter falls - a cross between chat and email?

2010 46

Enabling Participation: More Art Than Science

Collaborative Thinking

Pull : In a pull model, rather than trying to force or otherwise persuade areas in the company to participate in the effort, project teams focus on those areas willing to work constructively on specific pilots. The difference between a bottom-up and viral approach (to me at least) is that bottom-up is a designed intent. Over the years, I’ve talked to a lot of project teams and people involved in Enterprise 2.0 initiatives.

Boston E 20 Notes: Interview with Cisco’s Raj Gossain

Portals and KM

They are also offering flexible deployment models: With this release, customers will have a choice of deployment models. WebEx Social is designed to support this transformation in how enterprises operate. It is a mixed model, you have conversations, you check data and are able to reduce the distracting context switching of your modalities. Now you do not to have to worry about how to get hold of a person, just click to connect by video, telephony and chat.

2012 136

Annotated Bibliography: Background For Literature Review Project

Collaborative Thinking

Instead, it should be examined as one of many different types of communication models and how media affects interpersonal and societal relationships. Using the perspective of cultural-historical activity theory (CHAT), the author’s link CHAT concepts related to tool-mediated activity to inspect socio-organizational relations. Much of the interpretation of activity theory and chat is based on the work of Yrjö Engeström.

Running a Pro Action Cafe for 300 people

Chris Corrigan

The inimitable Avril Orloff designed some templates for us and Matt Mayer and Brenna Atnikov were on hand to help hold space and to be good sounding boards for design and harvesting ideas.

2017 74

From workplace courses to global conversations

Nancy White

We share note taking responsibilities using a chat room, but I’ll make sure the final notes get on our project wiki. In the process, I learn a lot; about the content of the event, and about design of learning events. My peers provide great role-models, and along the way we develop our skills for working in a distributed way. the model for communication has been turned upside down.

Developing digital literacies in practice


Last week I took part in The Guardian Higher Education Network 's Developing Digital Literacy in HE live chat. Supporting staff in modelling effective and positive uses of technology for both learners and peers. Picture Credit: Scaffolding by Victoria Pickering.

2012 78

Conference networking at Online Information 2008: report and lessons learned

Platform Neutral

Approaching and chatting to people is critical for success. Personalities: there was much discussion about the relationship between levels of ‘chatting’ and type of topic.

2008 116

List of "White Label" or "Private Label" (Applications you can Rebrand) Social Networking Platforms

John Tropea - Delicious Social Network

Small World Labs “Small World Labs provides the design, implementation, and hosting services for your online social or professional network.&# Includes user profiles with photos and personal stats, blogging, friending, testimonials, chat, user and blog search, and forums.

2008 55

Collaborative Thinking: Lotusphere 2008: Opening Session

Collaborative Thinking

betted ID management, opening up Domino Directory, new data store (reduce mail file store, attachments, etc), Lotus Protector for e-mail security, Domino Design for Web 2.0 applications, reskin existing applications Demo: Designer improvements, new design elements, etc. Mashups: IBM Lotus Mashups: lightweight environment - graphical, browser-based tool designed to be used by business users.

2008 100