Evolution of Chat and Email in the Contact Center Industry

Portals and KM

However, we’re living in a world where customers want to communicate in the channel they prefer – whether that’s phone, email, social media or web chat. As a millennial, I prefer chat, email or social media. If a customer wants to chat via phone – which, by the way, some 80 percent still do – they expect phone support to be available. If they want to chat via social media, they expect a response on social media.

Crosspost from NWWCoP: Twitter Chats and Tweetups

Nancy White

On today’s full community “ share fair &# meeting the concept of tweetups and tweet chats came up. How to Run Twitter Chats. She gets into all the details, including promoting a tweet chat and following up on chats. Mashable’s Twitter Chat tips.

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#ODINetworks Online Event Backchannel Chat

Nancy White

Here is the fascinating and unedited back channel chat from todays ODI event on networks. ODI Networks Event Chat. I promised to get it up quickly. I’ll follow up with something more reflective.

Chat 130

Chit Chat + Relationship Building = $

Michelle Laurie

What does small talk have to do with Knowledge Management? Everything according to Canada’s national news. Small talk is a first step in networking. Networking is a medium to create relationships, learn about people and ultimately build trust.

Chat 130

Facilitating a twitter chat

Joitske Hulsebosch

I've now participated in three Twitter chat sessions. I used tweetdeck to follow the hashtag, did not continue working simultaneously but devoted myself to the chat. I've interviewed Rinus about his way of facilitating a twitter chat. Why did you start facilitating Twitter Chats? How do you facilitate your own chat? Are you satisfied with the results of the chats? The first time was I late, I arrived on the scene towards the end.

Chat 100

mIRC: Internet Relay Chat client

Delicious/tag/cp2tech02

Most popular windows-based chat client. Tags: cp2tech02 chat

Comparison of Internet Relay Chat clients - Wikipedia, the free encyclopedia

Delicious/tag/cp2tech02

cp2tech02 chat

Announcing Community Chat!

Online Community Strategy

Knoll (@thomasknoll) and I will be kicking off a weekly podcast: Community Chat! communities.Details for tomorrow’s show: Title: Episode 1 – Community Chat Kickoff! Episode Notes: The kickoff episode of Community Chat! and Thomas Knolls will be discussing the premise of the Community Chat. I’m pleased to announce that tomorrow, Wednesday October 13th, Thomas.

Chat 35

Tips for Chat/Talk Show hosts | Full Circle Associates

Nancy White

It is called the chat show or talk show format. First, for a full description of the method, check out this page on the Knowledge Sharing Toolkit: kstoolkit » Chat Shows Second, read a story of this method in action from Michael Riggs.

Chat 130

Persistent Group Chat in Office Communications Server R2

Collaborative Thinking

Parlano's leading product, MindAllign, delivered "persistent group chat". With OCS R2 launched in February 2009 that mystery has been resolved: Persistent Group Chat - Downloadable Data Sheet. Persistent Group Chat - Downloadable PowerPoint (Features Overview). Persistent Group Chat - Interview With Demo . Persistent Group Chat - Official OCS R2 Launch Video. Note: Select "Breakout Sessions" from the top menu, then select "Introducing Group Chat in OCS" .

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E L James and The Successful Twitter Chat

Managing Communities

Please Update Your ManagingCommunities.com RSS Feed Subscription This feed has moved to: [link] I apologize for the trouble. For more details, please read my post on the matter. Thank you. How Should I Participate

2015 52

Fireside Chat with Ed & Valdis

TNT - The Network Thinker

First of a series of chats on leading edge ideas in regional economic development with Ed Morrison and Valdis Krebs. Next week's chat will focus on Ed's work around ditching organizational charts

Chat 46

Formicary Offers a Trial of Group Chat in Lync Server 2010

Michael Sampson - Currents

Formicary launched a free evaluation of Microsoft Lync Server 2010 , to allow firms to experience the benefits of real-time group chat before paying up: " Formicary Collaboration Group, a provider of real-time team collaboration solutions, has launched a hosted Group Chat evaluation portal. The new offering introduces Group Chat tools and enhancements and enables customers and prospects to experience the benefits of Group Chat as a business communication tool.

Chat 89

Chat about neighbours on t'wireless

Neighbourhoods

The Beeb seems to be doing more of those programmes in which articulate knowledgable people speak about issues in which they're not expert, I suppose because it's cheaper than the programme-makers having to do any research. This is an example of the kind (30 mins, available for seven days), an underwhelming programme about neighbours in which the thinking was done on the hoof.

Chat 35

September Wrap-Up Community Builder Chat: Online, Offline, and Migration

Delicious/choconancy/online_community

Tonight was the 2nd monthly Community Builder chat ; and I had a great time! October Community Builder Chat. The next monthly chat will be: Date : October 28th (I’ll be presenting at the Blackbaud Conference on the 21st so will move it to the 4th Thursday of the month). Chat : Launch the chat here (not live until the chat starts). About the Community Builder Chat.

Chat 28

E-book – Webinars: A Cookbook for Educators

e-Moderation Station

elearning technology webinar activities advice audio chat moderator online tutor platforms presenter speaker text chat video-conferencingI’m thrilled to announce the publication of my fourth book – and my very first e-book! Webinars: A Cookbook for Educators.

2012 56

State of the Art - Upgrading the Quality of Video Chatting - NYTimes.com

Delicious/choconancy/community

A review of Skype 4.0.

ChatZilla :: Firefox Add-ons

Delicious/tag/cp2tech02

An easy to use Internet Relay Chat (IRC) client for Firefox users. Tags: cp2tech02 chat

Green Chameleon » Team Knowledge: A Conversation with Gary Klein

Green Chameleon

2007 130

Web Irc.org Free Web Irc Client excellent for by passing IRC FIREWALLS

Delicious/tag/cp2tech02

Tags: cp2tech02 chat

IRC 44

Tips for facilitators in Ning

Joitske Hulsebosch

Chat option. Though I ticked the chat function, I don't really see it working. What you can do is integrate an external chat function like meebo and embed it in the ning site.

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There's a bot for that! Chatbots to stimulate learning and reflection

Joitske Hulsebosch

I'm not on Facebook messenger myself so I do not know what a chat is." Messenging programs are are chat programs such as Facebook messenger, Whatsapp, Skype chat or Slack chat in which you chat one-to-one with someone.

2017 130

How to Save the World

How to Save the World

October 11, 2007 Second Life as a Platform for Virtual Meetings and Distance Learning Programs N extmonth Im participating in a fireside chat on the future of educationwith a group of leading thinkers on the subject from around the world-- in Second Life. The chat will be broadcast to others who dont have avatars (sothey cant be present in person), and it will be recorded as avlogcast. No surprise that mostpeople in Second Life communicate only with the IM/chat.

2007 35

How to Save the World

How to Save the World

Surowiecki on the US Dollar and Reckless Subprime Lending: I had the chance to meet and chat with James Surowiecki, economics columnist for The New Yorker and author of The Wisdom of Crowds ,at the recent KMWorld conference in San Jose. Dave Pollards environmental philosophy, creative works, business papers and essays. In search of a better way to live and make a living, and a better understanding of how the world really works.

2007 35

How to Save the World

How to Save the World

October 10, 2007 Natural Education, Natural Enterprise, Natural Community: Creating a Virtuous Cycle I ve been chatting recently with my European friend lugon, of fluwiki fame, about the recurring frustration many of us have trying to movefrom ideas to actions. Dave Pollards environmental philosophy, creative works, business papers and essays. In search of a better way to live and make a living, and a better understanding of how the world really works.

2007 35

How to Save the World

How to Save the World

October 10, 2007 Natural Education, Natural Enterprise, Natural Community: Creating a Virtuous Cycle I ve been chatting recently with my European friend lugon, of fluwiki fame, about the recurring frustration many of us have trying to movefrom ideas to actions. Dave Pollards environmental philosophy, creative works, business papers and essays. In search of a better way to live and make a living, and a better understanding of how the world really works.

2007 35

How to Save the World

How to Save the World

July 9, 2007 On the Nature and Value of Leadership, Collaboration and Expertise I ve been chatting with Jeremy Heigh about leadership and the role of the expert. Dave Pollards environmental philosophy, creative works, business papers and essays. In search of a better way to live and make a living, and a better understanding of how the world really works.

2007 35

The power of silent learners

Jenny Connected

Microphones and videos were not enabled until the end of the webinar, but the opening screen invited us to interact by marking our location on the map and using the chat. The presenters were in the room with their microphones open and welcomed us both verbally and in the chat.

2017 179

What can you learn from a chatbot?

Joitske Hulsebosch

Other examples of chat bots are: The invisible boyfriend. Many companies invest in chat bots because messaging apps (like whatsapp) are currently used more than social networks. The development of chat bots for learning purposes is still in its infancy stage.

2016 153

Want to Know What Community Members (a.k.a. Customers) Need? Just Ask.

Online Community Strategy

Interviews can be conducted in person, via a hangout (or other video chat service), or over the phone. Are you “Member Shy”? In its most basic form, a community strategy is a balance of an organization’s goals and its member’s (a.k.a customer’s) needs.

2016 74

Untapped Potential: Facebook & XMPP

Collaborative Thinking

Happy birthday Facebook Jabber/XMPP chat vaporware. A year ago this day, Facebook announced ” Right now we’re building a Jabber/XMPP interface for Facebook Chat. In the near future, users will be able to use Jabber/XMPP-based chat applications to connect to Facebook Chat “. Happy birthday Facebook Jabber/XMPP chat vaporware. Excellent points - and disappointing that Facebook as not leveraged this opportunity more decisively. .

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Beyond Ideas: Building Open Innovation Communities

Online Community Strategy

Feel free to book a session and chat with me about tailoring to your organization’s needs. Open Innovation Communities are one of the most valuable types of communities to build and also one of the most difficult to get right.

2016 63

On the Research Road: Meshing Physical & Online Community Mapping

Making CommunitySense

We therefore asked the participants to not just have nice chats with various people before the start of the talk, but also t a g each other with relevant topics that emerged during their conversations.

2016 205

Skype as a community platform

Learning Alliances

In my opinion the most polite way to reach someone is to first check if they are available using the text chat tool (discussed next) and then call them on Skype or by regular phone only after the other party has responded that it’s OK to call. Chat: SMS and alert. Group Chats.

Skype 158

Beyond Ideas: Building Open Innovation Communities

Online Community Strategy

Feel free to book a session and chat with me about tailoring to your organization’s needs. Open Innovation Communities – where companies and customers collaborate on ideas for new products and services – can be one of the most valuable ways to invest in community engagement.

2016 59

ELIZA's grandchildren

GrowingPains

One popular application is in chat bots. Nowadays, chat bots have much more sophisticated algorithms and user interfaces, usually in the form of moving avatars. Natural language processing has come a long way.

2012 130

How to have a meeting

The Bumble Bee

I had a great chat with Phil Daoust of The Guardian newspaper as part of a excellent in-depth article which appeared today in G2 (May 23) entitled "How to have a meeting".

Three different views on social learning

Joitske Hulsebosch

Every Friday there is an interesting #ldinsight Twitter chat. I am not the first to note that social learning is a confusion concept. I joined one Friday when the topic was about social learning.

2018 130

Skype as a community platform

Digital Habitats

In my opinion the most polite way to reach someone is to first check if they are available using the text chat tool (discussed next) and then call them on Skype or by regular phone only after the other party has responded that it’s OK to call. Chat: SMS and alert. Group Chats.

Skype 130

Whistle language Silbo is disappearing because of technology

Joitske Hulsebosch

The Malians in Dire could always spend hours chatting. The next time that we went to visit my Malian colleague we were not chatting, but watching television together. I watched The Dutch comedian Javier Guzman on a lazy evening during the x-mas holidays, his shows is called Por Dios. In this show there is a story about the influence of technology I would like to share because it is really telling a story.

2017 109