Turning Instant Messaging and Presence Upside-Down & Inside-Out

Collaborative Thinking

I've posted a lot recently regarding enterprise social messaging ("Twitter for the enterprise"): Twitter in the Workplace. Social Messaging & Socialtext Signals: Before We Get Too Excited. Right now, enterprise instant messaging is dominated by IBM and Microsoft. The need for better intra-domain presence integration and interoperability is clear - but at the end of the day - communication vendors will not be well-positioned as the "master" presence system.

Bowling Alone: The State Of Enterprise Instant Messaging

Collaborative Thinking

Instant messaging has not taken off in the enterprise as have other communication tools, such as e-mail. One of the older reasons I used to hear from clients years ago was the question of "need" - e-mail was already deployed, and e-mail messages arrived in "near time", so what was the extra value (i.e., As an integrated component within a UC platform, it was thought that enterprise IM would finally become a reality.

Thoughts On Salesforce & DimDim

Collaborative Thinking

Below, I’ve outlined some of the those issues organizations should consider when this type of situation arises in the market: Instant Messaging (IM) & Presence. user experience, costs, security, help desk support, change management, development, etc). Enterprise IM platforms do not naturally “plug and play” to exchange messages and share presence information. Integration requires vendor cooperation to deliver a supportable configuration.

DimDim 133

IBM’s Trip to Become A Socially Integrated Enterprise

Elsua

A large chunk of that precious knowledge would have been retained in locked up systems like Instant Messaging, private Teamrooms, or shared drives, in obsolete Intellectual Capital / traditional KM systems, inside people’s computers, or, my good old time favourite: email!

UC And ROI: Round2: IBM's Truth And Fiction Example

Collaborative Thinking

the total cost of ownership is not clearly outlined, a reasonable TCO model would establish a timeline (say 3 years) and include the total costs, including various weighting factors for planning, operational support, integration costs, help desk, change management, and so on.". You need to integrate on-hook/off-hook signaling, integrate with other customer response management tools (telephone, web, e-mail, IM, etc).

ROI 106

UC And ROI: IBM's Truth And Fiction Example

Collaborative Thinking

I caught a couple of blog posts on the IBM Keynote for UC ( Lotusphere Message: Yes There Is a UC ROI ) and then one on the Sametime blog (see below). Thumbs-Down: The concern I have here is that the total cost of ownership is not clearly outlined, a reasonable TCO model would establish a timeline (say 3 years) and include the total costs, including various weighting factors for planning, operational support, integration costs, help desk, change management, and so on.

ROI 100

It’s All About Work Life Integration; It’s All About You!

Elsua

Because, in my own experience, it’s not about striking a good work life balance, but eventually it’s all about Work Life Integration. Well, it starts with that concept I mentioned at the beginning of this post: it’s all about Work Life Integration!

Windows Phone (2011)

Michael Sampson - Currents

Microsoft released initial details of forthcoming changes with the next release of Windows Phone , due later in 2011. Key ideas are: - Integration between the same conversation that's happening across multiple apps (eg., text, Facebook chat, instant messaging). -

2011 142

Collaborative Thinking: Lotusphere 2008: Social Computing Chess Match

Collaborative Thinking

Previously, Microsoft had integrated with Socialtext as well. Yes, IBM has wiki technology and you can integrate Notes, QuickR and Sametime with Connections - but for purposes of this post, Im looking at Connections in a turnkey way.

2008 130

Presence and Availability Sensors in Plantronics Headsets #presence @smarteroffice

Michael Sampson - Currents

I have a long-running interest in presence and instant messaging systems, dating back to my days at Ferris Research and the 400-page report I wrote a decade ago. For example, putting the headset on can change your status to available (saying you are ready to take calls), or do not disturb (saying you don’t want to take any calls).

Enterprise Twitter: Fad Or Tipping Point (Agenda)

Collaborative Thinking

instant messaging, mobile). Integration with existing enterprise infrastructure (e.g., Integration with enterprise content management (e.g., Behavior change and social messaging adoption. Social messaging, sometimes referred to as micro-blogging, has become incredibly popular on the Internet, exemplified by soaring use of consumer services such as Twitter. How does social messaging conflict with ongoing unified communications efforts (e.g.,

Collaborative Thinking: Should NewsGator Worry About Microsoft?

Collaborative Thinking

That could change of course if Microsoft wanted to improve IE7s feed reader beyond its rudimentary features at some point. NewsGators Social Point solution integrates with SharePoint today so less pressure on Microsoft to react.

Jon Mell on a "Day without Email"

Michael Sampson - Currents

In fact, it appeared that good things came to him as a result: " Our email system is fully integrated with instant messaging, so when I received an email most often the person who sent it was still on line, so my first reaction was to simply right click and responded through our chat system. 24 hours without email has left Jon a changed man - " Now my email is back – but it’s going to be the last collaboration tool I reach for, rather than the first. ".

Email 109

Being there together via presence and activity traces

Mathemagenic

This post is another round of thinking on What a coffee corner provides, how to call it and a research agenda and an attempt to integrate bits of thinking that I don't have a name for, but tagged PAT for a time being.]. Think of instant messaging, (micro)blogging, social networks: while to various degrees those tools support communication, all of them make it acceptable or even essential to broadcast various statuses and update.

News Updates (October 2, 2009)

Michael Sampson - Currents

conceptClassifier for SharePoint is fully integrated with SharePoint 2007, SharePoint 2010, Microsoft Office, Microsoft Enterprise Search and FAST. Microsoft added an XMPP gateway to Office Communications Server, and changed the licensing terms for public instant messaging connectivity. This change took place in July for Windows Live, and is scheduled for AOL in October 2009. Cisco Wants TANDBERG.

2009 114

News Updates (February 5, 2009)

Michael Sampson - Currents

Thomson Reuters launched RM Interchange, a new instant messaging hub to support interoperability between vendor products. " RM Interchange is the world’s first global instant messaging hub which connects users of Cisco's Jabber XCP, IBM's Same Time, Microsoft's LCS/OCS and Thomson Reuters' RM – both easily and cost effectively. Among other things, there are new collaboration capabilities , such as persistent instant messaging and desktop sharing.

2009 89

Thinking About How Real Workers Use New Collaboration Tools – the Ford Approach

Michael Sampson - Currents

In How Ford reimagined IT from the inside-out to power its turnaround from mid-2012, Jason writes about changes at Ford’s IT department. There are the traditional office productivity tools like instant messaging and email and [Microsoft] Office. And we’re aggressively integrating those services to fundamentally improve the ability for teams to collaborate around the world.”

2014 120

Notes on “Deployment of SharePoint 2013 document, records and collaboration solution at AUT” (Alan Marshall, Stephen McWilliams, Shelley Tasele)

Michael Sampson - Currents

Plus various AUT wide information, events, and processes. - … … governance included decisions around authentication, integration with other systems at AUT, etc. - … … using RecordPoint for records management. Day two of the New Zealand SharePoint Conference is starting.

2014 156

harmon.ie Expands Its Social Email Offering to Include Lotus Notes

Portals and KM

For example, this cross-platform strategy enabled utility company American Water to integrate SharePoint and Notes rather than budget an additional $3 million to change its 7,000-user Notes implementation. harmon.ie

Google Plus and The Enterprise – What’s The Deal?

Elsua

And lately, my mind has been buzzing with how my overall experience with the external Social Web has changed rather dramatically thanks to Google Plus. Can you imagine when G+ is tightly integrated with Google Search?

2011 192

IBM Connect 2013: Ed Brill on Reinventing the Inbox

Portals and KM

Ed runs product management for messaging, collaboration, and unification. But there needs to be changes to email itself. One capability I really like, is the ability to act on a message directly. Sometimes changes to becoming more social can have unintended consequences.

2013 194

Document Co-Authoring - Recent News (Wednesday, May 5)

Michael Sampson - Currents

My analysis : A great addition to the offering, helps with integrating CD into the user's daily world. This professional text management tool provides business users with the means to compare and merge document versions, showing which changes have been made by whom, so users can decide which input to choose, refuse or archive for later use. Multiple users can simultaneously edit the note and any changes are instantly reflected on everyone's screen.

Are We In A "Post E2.0 Era"?

Collaborative Thinking

While people used e-mail to collaborate, technically e-mail was considered a messaging tool. Other technologies such as portals, search, content management, instant messaging and presence tools helped round out the typical collaboration manifest (even though they were not technically collaboration tools per se). That said, we do have better tools, integration methods, architectures, etc to accomplish this goal in a more comprehensive manner.

2012 168

Google Plus – One Social Networking Tool to Rule Them All

Elsua

As most of you folks already know, my first exposure to social software was inside IBM, back in 2001, with a Profile Social Aggregator called Fringe ; then I started experimenting with the instant messaging social capabilities of IBM Community Tools (a.k.a.

2011 274

7 Things You Should Know About Backchannel Communication

Elsua

of them over the course of the last few years, they have now become an indispensable and integral part of how I enjoy these kinds of events myself.

Oracle Beehive 1.5: Still A Work-In-Progress

Collaborative Thinking

Team workspaces, web / video conferencing, and integration with desktop productivity tools (including Windows Explorer) were the among the list of improvements cited in the press release. Enterprise Messaging (e-mail, calendar, tasks, contacts). Synchronous Collaboration (web/video conferencing, instant messaging, presence, voice chat). As applications integrate with Beehive services, the unified object model within Beehive will provide contextual consistency.

2009 100

News Updates (September 9, 2009)

Michael Sampson - Currents

Nuance released Paperport 12, with new features and SharePoint integration. This disconnection feature eliminates the need to change a login and password as a stop gap measure. Given that our days are limited, our hours precious, we have to decide what we want to do, what we want to say, what and who we care about, and how we want to allocate our time to these things within the limits that do not and cannot change. PaperPort 12.

2009 109

Web Conferencing: It's About Adoption Not Deployment

Collaborative Thinking

Gaps in vendor capabilities - especially the level of integration/interoperability across conferencing functions and media services (voice, video, and data). e-mail, face-to-face meetings, instant messaging, telephone, workspaces). Changing people's behaviors and ways of working in a manner that is sustained over time brings us to the issue of "adoption vs. deployment".

2008 100

Collaborative Thinking: The impact of technology on peoples everyday lives

Collaborative Thinking

Collaborative Thinking Perceptions on collaboration and social software by Mike Gotta « AP-AOL Instant Messaging Trends Survey | Main | The Viral Classroom » December 07, 2007 The impact of technology on peoples everyday lives Very interesting presentation - well worth downloading. It really helps when there is good research like this to support the changes that are going on in corporations vis-a-vis social media and the internet.

2007 100

Are We In A "Post E2.0 Era"?

Collaborative Thinking

While people used e-mail to collaborate, technically e-mail was considered a messaging tool. Other technologies such as portals, search, content management, instant messaging and presence tools helped round out the typical collaboration manifest (even though they were not technically collaboration tools per se). That said, we do have better tools, integration methods, architectures, etc to accomplish this goal in a more comprehensive manner.

2012 100

Collaborative Thinking: The Value Of Being A "Generalist"

Collaborative Thinking

By definition, generalists tend not to focus (actually, they do focus but just not to the extent that specialists do), they don’t often travel in groups (lacking common associations, designations, and unions), and their shape-shifting versatility changes them frequently.

2008 151

Year-End Thoughts On Enterprise 2.0 Social Software

Collaborative Thinking

It is not new - although there are new possibilities of integrating social tools into business applications - still, the definition and intent has been around for some time. I've seen people list tools that have been around for ages like instant messaging as being related to Enterprise 2.0. Finally, these older incarnations of ESSPs often did not scale well and were difficult to integrate with other tools. A partial list of points-to-ponder: Enterprise 2.0

Re-Thinking Follow Models Within The Enterprise

Collaborative Thinking

The concept is not actually without precedent – instant messaging (IM) systems have included the notion of “presence” for some time. By adding co-worker’s to a “buddy list”, people can “follow” changes in a colleague’s status (e.g., auto-generated e-mail messages) to notify people that there was a state-change in whatever it was that someone had wanted to “follow” (e.g.,

Model 150

Twitter Compared to IM, Email and Forums

Collaborative Thinking

It's a great question - my thoughts below: Enterprise Instant Messaging (IM). Most systems allow instant messages to be logged. People not involved in the instant messaging or group chat session cannot view the content of those communications through the IM client applications. As IM systems mature, they are integrated with audio, video and telephony services (i.e., The "@" message is viewable.

Email 100

News Updates (February 11, 2010)

Michael Sampson - Currents

MessagePhone, which is available in two models, is distributed by Brightstar, a multi-billion dollar global innovator in demand generation distribution and integrated supply chain solutions in the converging wireless and IT industries. Available immediately, the new MessagePhones offer advanced features, such as push email and synchronization services, mobile instant messaging, a full HTML web browser, and access to social networking sites. Synchronica MessagePhone.

2010 104

News Updates (February 4, 2010)

Michael Sampson - Currents

Oracle Beehive is a unified collaboration solution providing a complete range of integrated collaboration services including conferencing, instant messaging, email, calendar, and team workspaces that can be deployed either on premise or as a hosted service. Ironically, the iPad makes the iPhone -- Apple's game-changing technology of 2007, whose impact still reverberates through the wireless, mobile, and computing industries -- obsolete. Oracle Beehive 2.0.

2010 117

Collaborative Thinking: Timeout For Something Different

Collaborative Thinking

The future belongs to those thinkers who embrace change, break new ground, forge new paths, and transform the way they think. Change the way you look at things and the things you look at change.

2007 130

News Updates (May 29, 2009)

Michael Sampson - Currents

Now, there is no need to search for the latest version or combine multiple copies in order to capture everyone's changes. With simultaneous editing capabilities, no one is locked out of the presentation while others are making changes. Google released GoogleWave, a new integrated communication and collaboration environment. It's concurrent rich-text editing, where you see on your screen nearly instantly what your fellow collaborators are typing in your wave.

2009 89

Cisco and WebEx Combine Strengths to Launch New Enterprise 2.0 Collaboration Platform

Portals and KM

Cisco has launched a new collaboration platform with its acquisition WebEx, Cisco WebEx Connect , a software-as-a-service (SaaS) platform that integrates, presence, instant messaging, web meetings and team spaces with traditional and web 2.0

Webex 130

Collaborative Thinking: Thinking In Terms of "Literacy"

Collaborative Thinking

Technology changes behaviour, but when presented with a new technology, people will still behave within the framework of their abilities and desires. globeandmail.com: The more things change.

2008 130

News Updates (February 9, 2010)

Michael Sampson - Currents

LotusLive Labs will be available, with a range of pre-production services that are fully integrated with LotusLive, later this year. Facebook's instant messenger is currently baked into the site: pay a visit to Facebook and you're automatically logged into the messenger. Co-Working.

2010 136

Collaborative Thinking: Organizational Effectiveness

Collaborative Thinking

Facebook Developers | Integrating Facebook Chat Everywhere Subscribe to Collaborative Thinking Add me to your TypePad People list Archives May 2010 April 2010 February 2010 January 2010 December 2009 November 2009 October 2009 September 2009 August 2009 July 2009 More.

2008 130

Collaborative Thinking: XMPP and Microblogging (Twitter)

Collaborative Thinking

However, this single article does not do any justice to this idea and how it can change the face of the web. Customizable services based on pubsub is XMPP (eXtensible Messaging and Presence Protocol) at its full speed. Posted by: Matt Tucker | February 04, 2008 at 04:35 PM Hello, The UI is not a "Linux Administration Tool", it is directly the interface of the Instant Messaging client.