Share2010 Session: Erica Toelle from InfoShare on "Don't Reinvent the Wheel: An Overview of People Change Management Research as Applied to SharePoint Maturity Model"

Michael Sampson - Currents

Erica Toelle from InfoShare in Seattle WA talked about people change management research as applied to SharePoint maturity. Erica has been working with SharePoint since 2004, with a major emphasis on enterprise content management. Key points from Erica's talk: Erica will be sharing a series of frameworks on change management, to help with engaging people in organizations about change. document management), stage 2 (content management - eg.,

2010 117

Treat Your Employees like Neighbors - Art Markman - Harvard Business Review

John Tropea - Delicious Community

Change Management. Managing Yourself. Project Management. Treat Your Employees like Neighbors. The amount of compensation that an employee can get on the open market is generally higher than the actual wage they earn. Just look at what companies pay outside consultants relative to what they would pay an employee to take on a similar task. A family relationship with your employees isnt optimal either. Treat Your Employees like Neighbors.

Enterprise 2.0, Where Art Thou?


Over the course of the years, if you have been a long time reader, you may remember how there were a number of themes I kept coming back to from Knowledge Management, to Collaboration, (Social) Learning, Online Communities and, specially, Social / Open Business.

2015 263

Harnessing the power of informal employee networks

John Tropea - Delicious Community

The article Harnessing the power of informal employee networks has been sent to the following recipients: Harnessing the power of informal employee networks Formalizing a company’s ad hoc peer groups can spur collaboration and unlock value. The McKinsey Quarterly Home McKinsey & Company McKinsey Global Institute Help [+] Log In Register close Register Member Center The McKinsey Quarterly is the business journal of McKinsey & Company.

2007 54

Becoming a Successful Socially Integrated Enterprise – The Long Journey


Enabling early adopters to lead your change initiatives. We know we just can’t change people, nor organisations, but we can certainly provide the necessary conditions for them to make that choice. Collaboration Communities Employee Engagement Enterprise2.0

2016 204

Work Stream #1 – Learning Is the Work


Some of those clients have been small, medium businesses up to 1,000 employees and some other clients from major big corporations with over 40 or 50 thousand employees (or above, up to 100k). A customer may have purchased a particular Enterprise Social Networking platform (i.e.

2016 164

Herding the Smart Cats: Successful IT Change Leadership

Partnering Resources

Herding the Smart Cats: IT Change Leadership. Other times, this is a challenge, like when trying to change behavior. Change could be hard. Employee Engagement. They served as the eyes and ears of the change process and spoke frankly about implementation challenges.

2012 198

Gossip, Collaboration, and Performance in Distributed Teams

John Tropea - Delicious Collaboration

What do you think the typical manager might say if you told them their employees don't gossip and engage one another in non-work related tasks enough? Most managers have heard of the watercooler effect without ever having the meaning of the concept sink in to their understanding of how it relates to performance and collaboration. Customer Experience Experience Design social networking Enterprise 2.0

Rethinking Marketing - Harvard Business Review

John Tropea - Delicious Community

Rust , Christine Moorman , and Gaurav Bhalla Because companies can now interact directly with customers, they must radically reorganize to put cultivating relationships ahead of building brands. That means making products and brands subservient to long-term customer relationships.

How Procter & Gamble Got Employees to Use Social Networking at Work - - Business Technology Leadership

John Tropea - Delicious Social Network KM

src = [link] } NEWSLETTERS updates, insights and advice on technology, management and your career. Rate yourself in change leadership, strategy, customer focus and more. Subscription Services » Reprints » ); Practice Made Perfect How Procter & Gamble Got Employees to Use Social Networking at Work Procter & Gamble drove adoption of social networking tools by integrating them with existing with work processes.

CIO 51

Collaboration - Mapping the value of employee collaboration - Organization - Strategic Organization - The McKinsey Quarterly

John Tropea - Delicious Collaboration

The article Mapping the value of employee collaboration has been sent to the following recipients: Mapping the value of employee collaboration As collaboration within and among organizations becomes increasingly important, companies must improve their management of the networks where it typically occurs. Exhibit 3: Employees interaction times can be converted into an average monthly cost ofcollaboration per employee.

Change Leadership Challenge 1: Active, Committed Leadership

Partnering Resources

This is the first in a series of posts about change leadership. Today’s executives have a great responsibility to enact change. Yet these activities – all of which have significant change-management components to them – can be dogged with challenges.

2013 252

Curing Business Ecosystems Blindness

Partnering Resources

Business ecosystems are complex and ever-changing. Start by listing supply chain partners such as vendors, distributors, manufacturers, and customers. Who must succeed in order for customers to use the company’s products and services? Evolution into business ecosystems.

2012 202

Doing Enterprise Social Media The Wrong Way

Michael Sampson - Currents

Sure it made sense to communicate with customers via social media, but what place did this sort of technology have inside the business? Deloitte's recent survey on corporate culture suggests executives and employees are of distinctly differing opinions. companies, 45% of executives said social media has a positive impact on their workplace culture, while only 27% of employees agreed. ". I saw an article last week about why CIOs are doing enterprise social media the wrong way.

2012 128

Notes from the Opening General Session at IBM Connect 2013

Michael Sampson - Currents

The Rise of Social Business, Alistair Rennie (General Manager, Social Business). Getting smarter - for employee engagement, and customer experience. - The goal - to change the way front office business processes are done. McKinsey & Company - research says that average productivity gains of 25% from using social tools. - "Social is a lifestyle change.". Social Edition (coming in March), IBM Connections Content Manager 4.5

2013 141

Overcoming Resistance to Change – Isn’t It Obvious?


In short, resistance to change anything. How much longer before we all realise that change is inevitable, after all? Change is always a hard job to carry out successfully, specially within a working environment where everything seems to work just fine. Well, may be.

2010 200

The Company as Wiki by Best Buy’s Brad Anderson


Is Middle Management really threatened by the emergence of social software within the corporate firewall? Traditional hierarchical structures are changing tremendously right as we speak, as social software is helping executives and regular employees interact with one another at the same level.

Wiki 158

OutStart’s Hot Lava Offers a Flexible Mobile Communication Platform

Portals and KM

OutStart's Hot Lava Mobile enables you to reach, train and communicate with your mobile workforce and on-the-go employees, partners, and customers. Here are some other examples: change management , employee engagement , and learning reinforcement. 

Avoiding "Change Addiction"

Collaborative Thinking

BP's Fiona MacLeod: A Change Agent Sees Change 'Addiction' - Knowledge@Wharton. After 20 years of experience leading change management programs in the U.S., Europe and New Zealand, BP executive Fiona MacLeod has concluded that the corporate world is "addicted" to serial change management programs that consume massive resources but ultimately fail to solve the problems they aim to address. Organizational design helped to lay the foundation for change. "I

Change 109

Transforming the Workplace with Radical Management by Steve Denning


Well, it’s been, all along, about culture, corporate culture , about organizational change , about change management (i.e. And, of course, the one on Radical Management : .

2012 206

Social Architecture (a manifesto) | Management Innovation eXchange

John Tropea - Delicious Community

Management Innovation eXchange. Its time to reinvent management. Management Innovation eXchange. This manifesto is aimed specifically at organizational change practioners and leaders who are in charge of large scale organizational changes.

Comparing Collaboration and Social Networks - All Collaboration -

John Tropea - Delicious Social Network

It is worth noting that objectives are different of each player – employee, employer, customer and partner - in the collaboration network. Unfortunately, 14% of companies discipline their employees while 5% get fired for social networking offenses.

2010 46

When Command and Control Needs to Become Engage and Support


It is something management adds when they don’t trust their employees to perform as expected " [Emphasis mine]. To get people to embark on this sort of culture change you have to gain their trust and they have to learn to trust each other.

Yakabod Offers Enterprise 2.0 Adoption Best Practices

Portals and KM

Yakabod has been providing knowledge management solutions since 2003, primarily for the US intelligence community to date. I reviewed earlier on the AppGap (see Yakabod Provides Robust Knowledge Management with a Social Side ). The harder tasks come with the change management and other people related concerns. A significant part of the change management effort is to enable a shift in the collaboration mentality. How fast can the organization change?

Boston E20 Notes: Organization Next Workshop: Bridging the Participation Gap – Networks, Learning, and "Play"

Portals and KM

I attended workshop hosted by Mike Gotta - Organization Next: Bridging the Participation Gap – Networks, Learning, and "Play"   Mike is now Senior Technical Solution Manager for Enterprise Social Software, Cisco. Here is the session description for this year’s workshop: “Companies are becoming more reliant on their employee’s ability to thrive in a complex work environment where relationships, projects, processes, and business priorities are in a constant state of flux.

2012 152

Don’t Start with the Tools: They Are Not Your Final Destination


Like asking ourselves “ how do you want to help your business become better at what you do, i.e. empower your knowledge workers to serve your customer(s) *even* better? Yes, that’s the kind of great conversations I had earlier on with this customer. “?

2010 219

Internal and external community managers are not the same

John Tropea - Delicious Community

Management & HR. Customer Relationship & Marketing. & Social Business / Internal and external community managers are not the same. Internal and external community managers are not the same. Internal community managers are facing other problems. change.

2013 71

Lotusphere 2012 - Opening General Session

Michael Sampson - Currents

Alister Rennie, General Manager. We can apply this to lots of different scenarios - executive communication and cultural transformation, improved customer care, real time market segmentation, etc. - But technology is not all that matters - leadership, change management. -. social business is not an IT project, or a management edict. -. community management (adoption and finding new ways of working). -. Will support 125,000 employees and external partners.

2012 120

Green Chameleon » Two Pillars of Implementing KM Initiatives

Green Chameleon

A while ago, somebody showed me the results of a study on: what are the critical factors to make Knowledge Management initiatives successful? Anyhow, the two key drivers were identified as: perceived usefulness perceived management support During our global roll-out of a document and discussion platform we focused on these two factor; and I would like to elaborate my view on those.

So you love your customers.and you let others take care of them - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Management & HR. Customer Relationship & Marketing. You are here: Home / Management & HR / So you love your customers…and you let others take care of them. So you love your customers…and you let others take care of them. Saying that customers are businesses’ most important assets is now a common view. Of course, an happy customer is a customer who’s delivered a service that meets his expectations.

2013 28

Are We In A "Post E2.0 Era"?

Collaborative Thinking

is the use of emergent social software platforms within companies, or between companies and their partners or customers. Other technologies such as portals, search, content management, instant messaging and presence tools helped round out the typical collaboration manifest (even though they were not technically collaboration tools per se). The more we talk about the non-technology aspects of employee participation, information sharing, collaboration, etc – then E2.0

2012 168

Want Value From Social? Add Structure - Tom Davenport - Harvard Business Review

John Tropea - Delicious Social Network KM

Read Full Bio » Tom Davenport Blogs Tom Davenport On: Information & technology , Knowledge management , Operations Want Value From Social? Add Structure 10:35 AM Monday November 8, 2010 | Comments () Email Tweet This Post to Facebook Share on LinkedIn Print Many managers these days face a social dilemma. But they cant bring themselves to let employees use social media at work, because they fear too much social activity will hinder productivity.

2011 60

Open Enterprise 2009 - Dion Hinchcliffe Interviewed by Stowe Boyd


Even between employees of the same company outside of the boundaries of that original firewall! Innovation Knowledge Management Knowledge Tools Personal KM Social Computing

2009 141

Who Should be Your Chief Collaboration Officer? - Morten T. Hansen and Scott Tapp - The Conversation - Harvard Business Review

John Tropea - Delicious Collaboration

Increasingly, companies are embracing collaboration as part of their strategy to grow, by cross-selling products to existing customers and innovating through the recombination of existing technologies.

2010 79

UC And ROI: IBM's Truth And Fiction Example

Collaborative Thinking

Thumbs-Down: The concern I have here is that the total cost of ownership is not clearly outlined, a reasonable TCO model would establish a timeline (say 3 years) and include the total costs, including various weighting factors for planning, operational support, integration costs, help desk, change management, and so on. In the case of our Renovations example, if only 5% of their employees make one international trip per year, that would equate to over $95K in savings a year.

ROI 100

The Power of Action Learning: A Process for Building a Collaborative Culture

John Tropea - Delicious Faciliatation

It is not a new process, but one that was used both in Europe and the US, long before the term “Knowledge Management” was first heard in organizations. Each set is composed of 4-6 employees who come from different disciplines across the organization.

2012 72

Enterprise 2.0 Conference: Session Proposals

Collaborative Thinking

I wanted to duplicate that opportunity for people to hear directly from Cisco management and have the opportunity for an open dialog. Management and R&D teams are no longer the only participants in an organization’s innovation efforts. Social tools have made innovation a more open and transparent effort where customers and employees become active contributors. This panel will discuss practical approaches that address management concerns.

NewsGator Offers Social Sites ™: A Comprehensive Enterprise Social Networking Suite | The AppGap

John Tropea - Delicious Community

Holston, their President and CEO, and Ashley Roach, Product Manager,about their comprehensive offering. The Innovation Management capability integrates the innovation management process with your enterprise social network. There is more and the user interface can be customized.

In uncertain times, Enterprise 2.0 takes the stage

Green Chameleon

As traditional enterprise vendors suffer, a panacea for investors and customers is emerging with the nascent enterprise social software industry. These principals, applied to everything from mundane business processes to change management have been slowly making inroads in recent years. “ It’s no secret that employee anxiety within organizations will increase as markets fall, giving organizations embracing Enterprise 2.0

2008 109

The MIT Sloan CIO Symposium Notes Part There: Positioning IT as an Innovation Engine

Portals and KM

For example, need to understand customer problems on such issues as how get billing processed faster. Ananth said he used to have to sort through the 30,000 new ideas that were suggested by employees. I have reviewed it (see Intuit Brainstorm Offers Innovation Management). Roy said that much of the innovation is a change management issue. This can change the culture of the company. Daxi said that in China the CIO role is like an IT manager.

CIO 116

2009: Planning Considerations For Enterprise 2.0

Collaborative Thinking

and are "ok" with undertaking extensive customization or adding specific partners (e.g., If customers fail to see a forward-looking release and realize that they will again have to wait "another three years' before Microsoft delivers credible capabilities, then I expect to see a sizeable backlash within the SharePoint install-base. Social Platforms: Managing The Gap.

2008 100

Are We In A "Post E2.0 Era"?

Collaborative Thinking

is the use of emergent social software platforms within companies, or between companies and their partners or customers. Other technologies such as portals, search, content management, instant messaging and presence tools helped round out the typical collaboration manifest (even though they were not technically collaboration tools per se). The more we talk about the non-technology aspects of employee participation, information sharing, collaboration, etc – then E2.0

2012 100

Green Chameleon » Using Blogs in the Enterprise

Green Chameleon

Cross, Andrew Parker, Rob Cross: The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations Theodore Zeldin: Conversation: How Talk Can Change Our Lives © 2006-2008 Straits Knowledge.

2007 100