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Social Computing Guidelines and Why You Would Still Need Them

Elsua

Organisations need to become comfortable with their employees making good, smart and responsible use of these social tools, so they can put together a green check on their corporate legal records, and move on…. Don’t over engineer nor add too much corporate speak into them.

2015 179

The Four Tenets of the Community Manager

John Tropea - Delicious Community

This includes listening, which results in monitoring, and being active in understanding what customers are saying in both the corporate community as well as external websites. I view myself as the connector between the customers & corporate & provide communication in both directions.

2008 80