Reflections on Community Manager Appreciation Day
Online Community Strategy
JANUARY 23, 2012
I was had the privilege of joining Connie Bensen, a colleague on the Dell Community team, for a fantastic Google+ hangout today to talk about the evolving role of the Community Managers. The spirit of the day was generous and inclusive, with lots of shouts out to CMs all over the world. My key hopes for next year (#CMAD 2013): That there is a more integrated approach to Community-building, as part of most organization’s social business efforts.