Turning Instant Messaging and Presence Upside-Down & Inside-Out

Collaborative Thinking

I've posted a lot recently regarding enterprise social messaging ("Twitter for the enterprise"): Twitter in the Workplace. Social Messaging & Socialtext Signals: Before We Get Too Excited. Right now, enterprise instant messaging is dominated by IBM and Microsoft. The need for better intra-domain presence integration and interoperability is clear - but at the end of the day - communication vendors will not be well-positioned as the "master" presence system.

Bowling Alone: The State Of Enterprise Instant Messaging

Collaborative Thinking

Instant messaging has not taken off in the enterprise as have other communication tools, such as e-mail. One of the older reasons I used to hear from clients years ago was the question of "need" - e-mail was already deployed, and e-mail messages arrived in "near time", so what was the extra value (i.e., Again, we're back to cost/benefit analysis and ROI factors.). business case, ROI, security, compliance, integration with UC) are pieces of the puzzle.

UC And ROI: Round2: IBM's Truth And Fiction Example

Collaborative Thinking

the total cost of ownership is not clearly outlined, a reasonable TCO model would establish a timeline (say 3 years) and include the total costs, including various weighting factors for planning, operational support, integration costs, help desk, change management, and so on.". You need to integrate on-hook/off-hook signaling, integrate with other customer response management tools (telephone, web, e-mail, IM, etc).

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UC And ROI: IBM's Truth And Fiction Example

Collaborative Thinking

I caught a couple of blog posts on the IBM Keynote for UC ( Lotusphere Message: Yes There Is a UC ROI ) and then one on the Sametime blog (see below). Thumbs-Down: The concern I have here is that the total cost of ownership is not clearly outlined, a reasonable TCO model would establish a timeline (say 3 years) and include the total costs, including various weighting factors for planning, operational support, integration costs, help desk, change management, and so on.

ROI 100

Another Example Of Facebook Integration

John Tropea - Delicious Social Network KM

The Awareness Facebook Application Framework is included as part of the Awareness Enterprise Social Media platform and leverages all of the enterprise social media benefits in an existing Awareness-powered community. Facebooks primary allure is its ability to integrate other social media platforms. I have my Twitter account integrated with Facebook, as well as my 800-member Meetup group, my WordPress blog and my LinkedIn profile.

Aligning Collaboration with Business Processes

Portals and KM

The report noted that while organizations are actively investing in collaboration tools to support their increasingly decentralized workforce, 62% of companies say that these tools still mainly benefit travel and corporate communications.

2011 198

Google drops Wave

The Bumble Bee

Wave combined e-mail, instant messaging and the ability to collaborate on documents in real-time and was described as "how e-mail would look if it were invented today". BBC News reports that Google is dropping Google wave due to lack of users.

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News Updates (February 5, 2009)

Michael Sampson - Currents

Thomson Reuters launched RM Interchange, a new instant messaging hub to support interoperability between vendor products. " RM Interchange is the world’s first global instant messaging hub which connects users of Cisco's Jabber XCP, IBM's Same Time, Microsoft's LCS/OCS and Thomson Reuters' RM – both easily and cost effectively. Among other things, there are new collaboration capabilities , such as persistent instant messaging and desktop sharing.

2009 89

Notes on “Deployment of SharePoint 2013 document, records and collaboration solution at AUT” (Alan Marshall, Stephen McWilliams, Shelley Tasele)

Michael Sampson - Currents

Plus various AUT wide information, events, and processes. - … … governance included decisions around authentication, integration with other systems at AUT, etc. - … … using RecordPoint for records management. Day two of the New Zealand SharePoint Conference is starting.

2014 156

Cisco Broadens Foray Into Collaboration Market

Collaborative Thinking

Cisco TelePresence WebEx Engage is a simple, one-button initiation and scheduling solution with video integration between Cisco TelePresence and Cisco WebEx conferencing. Service providers will benefit from the ability to offer new business-to-business communications services, differentiated network capabilities, and expanded managed services. Mail, messaging and presence tools. Highlights of Cisco's press release is below (with a link to the full release).

Market 116

7 Things You Should Know About Backchannel Communication

Elsua

of them over the course of the last few years, they have now become an indispensable and integral part of how I enjoy these kinds of events myself. But for now, how are you benefiting from backchannels yourself?

IBM Connect 2013: Ed Brill on Reinventing the Inbox

Portals and KM

McKinsey's research has demonstrated many quantified benefits here and Ed shows you how to realize them. Ed runs product management for messaging, collaboration, and unification. One capability I really like, is the ability to act on a message directly.

2013 194

Activity Streams: Moving Beyond Event Aggregation

Collaborative Thinking

However resulting “stream glut”, interoperability, and security-related issues will threaten benefits unless better user experience design, filtering, standardization, permission models, and back-end analytics are applied. . I'm also optimistic that the effort can be aligned and integrated into OpenSocial. A common integration framework based on standard interfaces and formats would enable solution scalability and allow publishers to be added more quickly.

Google Plus – One Social Networking Tool to Rule Them All

Elsua

As most of you folks already know, my first exposure to social software was inside IBM, back in 2001, with a Profile Social Aggregator called Fringe ; then I started experimenting with the instant messaging social capabilities of IBM Community Tools (a.k.a.

2011 274

The Man Who Should Have Used Lotus Connections – Innovate or Die

Elsua

Well, mainly because of how simple they are to use; mainly because of how integrated this service is with a bunch of the tools that I use on a daily basis: Lotus Notes , one of my Web browsers (FireFox) and Instant Messaging with Sametime.

Lotus 141

News Updates (February 17, 2009)

Michael Sampson - Currents

Verizon announced that it is integrating its Verizon Conferencing service with popular instant messaging services, so that enterprise customers can initiate a Verizon audio conference from within IM. You'll get all your e-mail on your laptop exactly as you'd see it on a BlackBerry, with these exceptions: you'll get the full file of an e-mail message (instead of the 32K size allowed by a BlackBerry), and you'll get any attachments in their native format.

2009 89

News Updates (January 21, 2009)

Michael Sampson - Currents

BlueTie added Apple Safari support to its messaging and collaboration service. BlueTie Collaboration is a business-class suite of applications including email with virus and spam protection, shared contacts, calendars, and files, instant messaging, and mobile access. Adding Safari to the list provides businesses that run on Macintosh, or businesses that have mixed environments to benefit from the BlueTie service. Mainsoft Integrator Preview. BlueTie for Mac.

2009 98

Oracle Beehive 1.5: Still A Work-In-Progress

Collaborative Thinking

Team workspaces, web / video conferencing, and integration with desktop productivity tools (including Windows Explorer) were the among the list of improvements cited in the press release. Enterprise Messaging (e-mail, calendar, tasks, contacts). Synchronous Collaboration (web/video conferencing, instant messaging, presence, voice chat). As applications integrate with Beehive services, the unified object model within Beehive will provide contextual consistency.

2009 100

Collaborative Thinking: What A Yahoo! Acquisition Might Mean To Microsoft

Collaborative Thinking

Benefit #1: Yahoo! Benefit #2: Microsoft becomes a stronger social media player Through Flickr and del.ico.us, Microsoft gains additional assets that help with its community-building and social networking efforts across consumer segments. Benefit #3: Infrastructure matters.

Yahoo 130

News Updates (December 8, 2009)

Michael Sampson - Currents

You might imagine the messages which appear on your computer screen for only a few moments do not affect your work. But researchers say that even brief pop-up messages interrupt what you are doing and break your train of thought. Google Wave for Business.

2009 142

News Updates (August 13, 2009)

Michael Sampson - Currents

The key is I need to instantly set up a space and communicate and coordinate a task. Benefits of Yammer. Dorje lists 6 benefits that people get from using Yammer (and similar services), as well as the organizational benefit too. Are they adjuncts, integral parts, or even replacements for tried-and-true software? Ad Hoc Collaboration. John comments on the need for a post-email way of creating ad hoc collaboration spaces on the fly. "

2009 104

Year-End Thoughts On Enterprise 2.0 Social Software

Collaborative Thinking

projects are focused on people-centric solutions that promise to deliver "soft" benefits related to community, employee engagement, talent management, learning, collaboration, etc). It is not new - although there are new possibilities of integrating social tools into business applications - still, the definition and intent has been around for some time. I've seen people list tools that have been around for ages like instant messaging as being related to Enterprise 2.0.

Re-Thinking Follow Models Within The Enterprise

Collaborative Thinking

The concept is not actually without precedent – instant messaging (IM) systems have included the notion of “presence” for some time. auto-generated e-mail messages) to notify people that there was a state-change in whatever it was that someone had wanted to “follow” (e.g., While the design would need to address issues related to information overload and attention disruption, the benefits are compelling.

Model 150

Collaborative Thinking: Recommended Reading: HBR Working Papers

Collaborative Thinking

In the second article, the idea that mentoring is not a one-way "brain drain" but a shared exchange is also important to "get right" when thinking about such programs: Working Papers Product Development and Learning in Project Teams: The Challenges Are the Benefits Authors: Amy C.

2008 130

Cisco and WebEx Combine Strengths to Launch New Enterprise 2.0 Collaboration Platform

Portals and KM

Cisco has launched a new collaboration platform with its acquisition WebEx, Cisco WebEx Connect , a software-as-a-service (SaaS) platform that integrates, presence, instant messaging, web meetings and team spaces with traditional and web 2.0

Webex 130

Collaborative Thinking: Organizational Effectiveness

Collaborative Thinking

Achieving tangible business benefits with social computing By collecting and sharing the knowledge scattered throughout departments, companies can better leverage this collective intelligence within the enterprise.

2008 130

News Updates (May 29, 2009)

Michael Sampson - Currents

Legal professionals, health professionals, public servants and others are benefiting from the combination of Microsoft’s SharePoint products and Dark Blue Duck’s Scanning Enabler. Google released GoogleWave, a new integrated communication and collaboration environment. It's concurrent rich-text editing, where you see on your screen nearly instantly what your fellow collaborators are typing in your wave. Scan to SharePoint.

2009 89

News Updates (July 8, 2009)

Michael Sampson - Currents

CallXpress works with your existing voice infrastructure, pulling the technologies together so you can receive all email, fax via email, phone and SMS messages in one place - your email environment. Taking many features from the on-premise Lotus Connections social software product, it provides an integrated and easy-to-manage cloud-based solution that offers fast deployment and excellent value for money, starting from less than $10 per user per month. Avanquest CallXpress 8.

2009 89

Collaborative Thinking: Lotusphere 2008: Social Computing Keynote

Collaborative Thinking

Benefits include access to learning sources, collective knowledge, access to experts, community-building. benefits are more of a capability achievement rather than ROI. Benefits: decentralized innovation, increase speed to market, improved sharing - talent management.

2008 130

Collaborative Thinking: Should NewsGator Worry About Microsoft?

Collaborative Thinking

Benefits of the Windows RSS Platform (installed as part of the IE7 setup) has not been effectively explained by Microsoft and its FeedSync effort does not seem to connect to what the Office and SharePoint teams are doing at this point.

Presence Is Too Important To Leave To UC Vendors

Collaborative Thinking

Many people consider presence to be a companion technology that goes along with instant messaging, telephony/VoIP, conferencing and mobile technologies. The benefits of ???presence??? The title of this post might seem to be self-contradictory.

News Updates (June 10, 2009)

Michael Sampson - Currents

They need to be integrated with existing sales processes not sit outside them. The Yuuguu for Skype Beta is the simplest and quickest way for Skype users to instantly screen share, and collaborate in real time with one or more of their contacts on Skype.

2009 116

Collaborative Thinking: Social Applications: Leave The Rough Edges Alone

Collaborative Thinking

Often, the need to be so purposeful when laying out the benefits of social applications is to support the need to deliver a business case with some expected ROI.

Collaborative Thinking: Connectivity Scorecard

Collaborative Thinking

It also articulates the benefits of connectivity explicitly in terms of economic and social contributions taking into account varying needs in different countries. Facebook Developers | Integrating Facebook Chat Everywhere Subscribe to Collaborative Thinking Add me to your TypePad People list Archives May 2010 April 2010 February 2010 January 2010 December 2009 November 2009 October 2009 September 2009 August 2009 July 2009 More.

Collaborative Thinking: The Viral Classroom

Collaborative Thinking

Mogulof said UC Berkeley had no plans to charge for the podcasts but acknowledged that the benefits were unclear. Facebook Developers | Integrating Facebook Chat Everywhere Subscribe to Collaborative Thinking Add me to your TypePad People list Archives May 2010 April 2010 February 2010 January 2010 December 2009 November 2009 October 2009 September 2009 August 2009 July 2009 More.

2007 100

Blog Cases from 2005: Jim McGee on Knowledge Work

Portals and KM

Email and instant messaging provided a quick way to create short bits of content but they solved only half the problem. Organizations that can overcome this threat will benefit, as more people will contribution to enterprise discussions. Jim said that if organizations can overcome these potential resistances to blogs as individual knowledge management, benefit will likely occur.

2005 116

Collaborative Thinking: Getting Started With Web Conferencing

Collaborative Thinking

It is likely that a CSP will offer additional capabilities in terms of audio, video, integration with instant messaging systems and mobile support. The repackaging often includes a customized front-end and a unified back-end administration and billing system that integrates with what the carrier is offering to its customers as part of an overall voice/data solution. Integration with survey tools might also be needed if there are any type of testing requirements.

2008 100

Collaborative Thinking: Enterprises Not One Dimensional - Technology Not the Only Influence on the Future Enterprise

Collaborative Thinking

By continuing to consolidate on common infrastructure and avoid distractions by “shiny new things”, these decision makers feel confident that they can attain the same organizational benefits. There are clear business and technology benefits through a platform approach towards social software.

2008 130

Collaborative Thinking: Will It Take A Youthquake To Re-Tool The Enterprise?

Collaborative Thinking

When their parents came of age, the paternalistic corporation was the dominant employer, offering career paths with generous, lifetime benefits and middle-class salaries. When asked about the most desirable attributes in an employer, students listed "good benefits package" far ahead of high salaries or opportunities for advancement, according to the National Association of Colleges & Employers.

2008 100

Collaborative Thinking: Building A Robust Feed Syndication Platform

Collaborative Thinking

Facebook Developers | Integrating Facebook Chat Everywhere Subscribe to Collaborative Thinking Add me to your TypePad People list Archives May 2010 April 2010 February 2010 January 2010 December 2009 November 2009 October 2009 September 2009 August 2009 July 2009 More. Collaborative Thinking Perceptions on collaboration and social software by Mike Gotta « Social Software`s Culture Clash | Main | Of bread, butter, cheese, and mousetraps.

Collaborative Thinking: Societal & Economic Factors Establish IT Context

Collaborative Thinking

That suggests that although new technologies are often adopted by a small minority of people in poor countries, they then fail to achieve widespread diffusion, so their benefits do not become more generally available. Lavatories before laptops The World Bank concludes that a countrys capacity to absorb and benefit from new technology depends on the availability of more basic forms of infrastructure.

2008 100

Collaborative Thinking: Why Is Social Software So Important?

Collaborative Thinking

The benefits gained from galvanizing the creativity and know-how of people is not a revolutionary concept. As we both know, Innovation Networks and mass collaboration do benefit organisations and will be vital in near future for organisations to grow, but how can it be proven?

Instant Communities: List of companies that provide Web Collaboration Suites or Platforms

John Tropea - Delicious Community

Requirements Here’s a list of companies that provide collaboration platforms with turn-key social features for ‘instant’ community. While I certainly appreciate the benefits, it wasn’t easy to find feature list, screen shots, etc.

2008 58