Competitive advantage from better interactions
John Tropea - Delicious Collaboration
NOVEMBER 11, 2007
These "tacit" activities—involving the exchange of information, the making of judgments, and a need to draw on multifaceted forms of knowledge in exchanges with coworkers, customers, and suppliers—are increasingly a part of the standard model for companies in the developed world. But building these advantages wont be easy: companies must alter the way they craft strategies, design organizations, manage talent, and leverage technology.