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Lessons on the hard job of designing communities in the organization | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Links for this week (weekly) Links for this week (weekly) Lessons on the hard job of designing communities in the organization Jun 14 2011 Share Tweet Summary : If communities have a real value for organizations, there are still few certainties about their positioning and management.

2011 61

Wikinomics» Blog Archive » Is your Organization Talent Ready?

John Tropea - Delicious Social Network KM

Home Book Wiki Upcoming Events Resources RSS Feed (XML) Comments RSS Contact Have a great wikinomics idea to share with us? Matthew Dreitlein on Putting the YouTube Long Tail in Perspective Karen Jacobs on The Boss fuels lawsuit against Ticket Master Is your Organization Talent Ready? In our practice we are seeing the current economy accelerate profound changes in the fundamental structure and operating principles of organizations. Is your Organization Talent Ready?

Internal and external community managers are not the same

John Tropea - Delicious Community

At this point I have to mention a big mistake that leads to many misunderstandings that often surprise foreign people talking about community management with french organizations. & Social Business Tagged With: Communities , community management , community manager , emceeing.

2013 71

Customer service : avoid being the victim of you social media success - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

The capacity of the point of contact, should it be called community manager or anything else, can be improved by adding more resources, improving the system, redefining people’s tasks and, most of all, refocusing on exception management. Tag cloud. Human resources.

2013 69

Sorry but I'm not a member of your community - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

For instance, when the majority of its members face the same issue and they get organized to fix it or weight enough on the enterprise so it will fix it. The engagement process and the effort that was needed at the time when members had to find each other and get organized has been replaced with 1-CLICK follow and like. Tag cloud. Human resources. intangible assets. organization. Reaching strategic goals : intangible assets matter.

2013 46

Is Facebook the future of call-centers ? The Air France KLM Switzerland case - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

In large international organizations, linguistic and cultoral factors make that, both at the customer and organization level, having a global strategy is very complex. Since it’s a new field where businesses are starting from scratch, having local initiatives from which the whole organization will learn what can be reused elsewhere and what will stay local may be a good option. Not a junior or an outsourced resource. Tag cloud. intangible assets.

So you love your customers.and you let others take care of them - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Saying that customers are businesses’ most important assets is now a common view. Filed Under: Management & HR Tagged With: Communities , community management , community manager , customer relationship , customers , engagement , support. Tag cloud. intangible assets. organization. Human resources. Bertrand Duperrin's Notepad About the author. Bookmarks & links. My trending tweets. Enterprise 2.0 & Social Business.

2013 28

Your community manager should be a professional. But in which field ? - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Is it sensible for any organization willing to go beyond insubstantial chatter and have a real logic of service toward their customers to rely on people who never met a customer and are unable to put themselves in the customer’s shoes and understand what they feel ? Tag cloud. organization. Human resources. intangible assets. Bertrand Duperrin's Notepad About the author. Bookmarks & links. My trending tweets.

2013 45

Don't tell my mum I'm a community manager, she believes I play piano in a brothel - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Community Management is a “processus in processum” Filed Under: Management & HR Tagged With: Communities , community management , community manager , ecosystem , partnership , stakeholders , value creation. Tag cloud. organization. Human resources. intangible assets. Bertrand Duperrin's Notepad About the author. Bookmarks & links. My trending tweets. Enterprise 2.0 & Social Business. Management & HR.

2013 45

Which governance for your internal communities ? | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Some things we have to be aware of : - corporate authorities are certainly the most relevant people to create and manage spaces that are the carbon copy of the organization, of its org chart. People Centric Organizations ? Tags: community governence group

Sorry, but I'm not a member

John Tropea - Delicious Community

For instance, when the majority of its members face the same issue and they get organized to fix it or weight enough on the enterprise so it will fix it. What if organizations certified their employee’s digital ID ?

2010 60

Some collaboration lessons by John Chambers (Cisco) | Bertrand Duperrin's Notepad

John Tropea - Delicious Collaboration

Links for this week (weekly) → Some collaboration lessons by John Chambers (Cisco) April 29th, 2010 · View Comments · Collaborative practices , Organization & Management , social computing I already mentioned CISCO’s collaborative experience a long time ago. intangible assets Human resources Communication distributed innovation indicators value bluekiwi generation y web-2.0

2006 30

Community management Vs Socio-Collaborative management : how to make the right choice | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Share and Enjoy: Tags: Communication , Communities , enterprise 2.0 , management , management 2.0 , social management , social medi , social-software , socio-collaborative management Related posts When 2.0 1) Tags: Communication · Communities · enterprise 2.0

2006 49

33 things to know about those who make your online social spaces live | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

he’s in charge of piloting at a systemic level a plan that aims at helping the organization to create value through social-media-based initiatives both internaly and externally (and cross-boundaries). • he’s not dreaming of becoming a star in the organization.

2010 50

Sometimes you need a community manager. Sometimes a manager is enough. | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

front page About Contact Subscribe ← Links for this week (weekly) People Centric Organizations ? A human entity can be both at the same time, but most of times, inside organizations, it’s one or the other. People Centric Organizations ?

2006 41

Sometimes you need a community manager. Sometimes a manager is enough. | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

front page About Contact Subscribe ← Links for this week (weekly) People Centric Organizations ? A human entity can be both at the same time, but most of times, inside organizations, it’s one or the other. Tags: community team

2006 41

How to get results through social networks | Bertrand DUPERRIN's Notepad

John Tropea - Delicious Social Network KM

front page About Subscribe ← Webcom 2009 : My schedule My Webcom 2009 in a few words → How to get results through social networks May 14th, 2009 · No Comments · Organization & Management , Social Networking It’s been a while I haven’t shared one of my “paper&# readings. The most interesting book I’ve read these last months is Driving Results Through Social Networks: How Top Organizations Leverage Networks for Performance and Growth.

2006 28

Network or proximity ? Where’s the value for businesses ? | Bertrand DUPERRIN's Notepad

John Tropea - Delicious Social Network KM

facebook generation y hierarchy human-capital Human resources informal-networks information Innovation intangible assets internet intranet intranet-2.0 Then across the organization because we use to have coffee breaks together or use the same bus lie.

2008 36

Promoting and assessing value creation in communities and networks : a conceptual framework

John Tropea - Delicious Community

organizations for the development and provision of teacher professional development. institutes and support organizations and departments within the OUNL focusing on informal learning in. Useful for researchers, participants, and organizations. The results should be useful and trustworthy for people and organizations. legitimacy, ensure that they have the resources they need, negotiate strategic alignment, and provide. it is a learning resource.