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Active Lurkers – The Hidden Asset in Online Communities

John Tropea - Delicious Community

emergencemarketing.com google yahoo bing Active lurkers – the hidden asset in online communities February 18th, 2010 francois Posted in Hyper Social Enterprise , Interesting Links , Strategy , communities , social media , social networking | 33 Comments » If youre new here, you may want to subscribe to my RSS feed. TheCR @fgossieaux: New blog post: Active lurkers – the hidden asset in online communities [link] / Another fine read!

Lessons on the hard job of designing communities in the organization | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Links for this week (weekly) Links for this week (weekly) Lessons on the hard job of designing communities in the organization Jun 14 2011 Share Tweet Summary : If communities have a real value for organizations, there are still few certainties about their positioning and management.

2011 61

My First Year as a Consultant and what 2016 Holds for Online Communities (I hope)

Online Community Strategy

Conducting the first research study on Brands & The Collaborative Economy – exploring a range of organizations level of knowledge, interest, priority and current activities in the Collaborative Economy. The ability, motivation and assets to work towards a common purpose over time.

2015 54

Sustainable Enterprises: Innovation Intervention

21st Century Organization

Over the years I have wrestled with a graphic to depict what we do when we support an organization catalyze their good ideas into market worthy innovations and depict when value is created.

Online Communities: Surviving & Thriving - Part 3

Online Community Strategy

In this post, I’d like to focus on the advice that the research respondents gave for thriving during the downturn, and what key resources they are relying on for advice and support. The intention of the study was to get a broad look at how online community programs are fairing within organizations in light of the recent economic changes. The most common responses were related to streamlining their resources / costs and focusing on bottom line objectives.

Guest Post: Adejare Amoo on an Industrialist’s Role in eLearning in Africa

Nancy White

The industrialist also needs innovation of his company’s products and services to improve on customer satisfaction, satisfactory return on investment (ROI) to the investors/shareholders, and efficient as well as effective social responsibility performance as a corporate citizen.

Africa 148

Productivity in a Networked Era – Assessing ROII (Return on Investment in Interaction)

John Tropea - Delicious Community

Today’s networked era requires a new way to make investment decisions that incorporates intangible assets and more accurately depicts how value is created. Networked organizations are reaping rewards for connecting people, know-how and ideas at an ever-faster pace. Value creation has migrated from what we can see (physical assets) to intangibles (ideas). But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning. Traditional ROI .

Customer service : avoid being the victim of you social media success - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

The capacity of the point of contact, should it be called community manager or anything else, can be improved by adding more resources, improving the system, redefining people’s tasks and, most of all, refocusing on exception management. Human resources. intangible assets.

2013 69

Enough to Go Around: The Case for Community Currency

How to Save the World

By preventing the poor and middle classes from issuing their own currency (people had used everything from grain to salt to chits and IOUs), the rich bandits could use the ‘currency of the realm’ to siphon wealth and assets from the poor to them.

2013 101

Online Communities: Surviving & Thriving - Part 3

Online Community Report

In this post, I'd like to focus on the advice that the research respondents gave for thriving during the downturn, and what key resources they are relying on for advice and support. Embrace change and make yourself an asset to all departments, not soley content creation and UGC.".

Microsoft's Unified Communications Predictions

Collaborative Thinking

UC gets softer The past year has seen a remarkable amount of industry consolidation as network PBX vendors have acquired software companies that bring the expertise and assets they need to stay competitive. As audio, video, and Web conferencing merge into a single system, price points will fall to a level where comprehensive, unified conferencing is available to everyone in an organization.

Edge Perspectives with John Hagel: Community 2.0

John Tropea - Delicious Community

This is especially a problem for large companies seeking to organize virtual communities. Do they have the status and influence required to mobilize appropriate resources? To make it easy, I keep the same acronyms – ROA, ROI and ROS - but just attach different meanings.

2007 77

Is Facebook the future of call-centers ? The Air France KLM Switzerland case - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

In large international organizations, linguistic and cultoral factors make that, both at the customer and organization level, having a global strategy is very complex. Since it’s a new field where businesses are starting from scratch, having local initiatives from which the whole organization will learn what can be reused elsewhere and what will stay local may be a good option. Not a junior or an outsourced resource. intangible assets. organization.

Sorry but I'm not a member of your community - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

For instance, when the majority of its members face the same issue and they get organized to fix it or weight enough on the enterprise so it will fix it. The engagement process and the effort that was needed at the time when members had to find each other and get organized has been replaced with 1-CLICK follow and like. Human resources. intangible assets. organization. Reaching strategic goals : intangible assets matter.

2013 46

Will Adam Smith drive businesses in the future ? I'm doubtful. | Bertrand Duperrin's Notepad

John Tropea - Delicious Faciliatation

I’m doubtful… May 11th, 2010 · View Comments · Organization & Management , enterprise 2.0 Share and Enjoy: Tags: adoption , enterprise 2.0 , organization , ssrendipity Related posts When 2.0

So you love your customers.and you let others take care of them - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Saying that customers are businesses’ most important assets is now a common view. intangible assets. organization. Human resources. Bertrand Duperrin's Notepad About the author. Bookmarks & links. My trending tweets. Enterprise 2.0 & Social Business. Management & HR. Intranets and digital workplace. Social Software & Tools. Customer Relationship & Marketing. Cognitive computing – BI – Big Data. Contact.

2013 28

Benefits Of Enterprise Social Networks Align With CEO Priorities | Yammer Blog

John Tropea - Delicious Social Network KM

Resources. A key emerging trend in the new Connected Enterprise is treating employees as an asset and thus as an internal customer and stakeholder — from both: an IT and HR perspective. Yammer.com. Community. Skip to content. Customer Success. Customer Blog Posts.

Employee Engagement Affects Collaboration

John Tropea - Delicious Collaboration

research resources. Digital Asset Management. As Christopher Rice, the CEO of Blessing White, states, “This report is designed to move beyond the high-level numbers to provide you with a framework that will help your organization to start moving the needle on engagement.” The levels here are relatively consistent across organizations around the world with the exception of China. Understanding and Optimizing Web CMS ROI. Resources. about us.

Its not the same thing – the 3 types of collaboration « Product Four

John Tropea - Delicious Collaboration

I believe that it is critically important that we have a shared language to discuss and describe these different concepts if we are to make any progress toward enabling them in organizations. Product Four Solving hard problems (why e2.0 and web2.0

2010 66

How to get results through social networks | Bertrand DUPERRIN's Notepad

John Tropea - Delicious Social Network KM

front page About Subscribe ← Webcom 2009 : My schedule My Webcom 2009 in a few words → How to get results through social networks May 14th, 2009 · No Comments · Organization & Management , Social Networking It’s been a while I haven’t shared one of my “paper&# readings. The most interesting book I’ve read these last months is Driving Results Through Social Networks: How Top Organizations Leverage Networks for Performance and Growth.

2006 28

Your community manager should be a professional. But in which field ? - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Is it sensible for any organization willing to go beyond insubstantial chatter and have a real logic of service toward their customers to rely on people who never met a customer and are unable to put themselves in the customer’s shoes and understand what they feel ? organization. Human resources. intangible assets. Bertrand Duperrin's Notepad About the author. Bookmarks & links. My trending tweets. Enterprise 2.0 & Social Business.

2013 45

Community management Vs Socio-Collaborative management : how to make the right choice | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

facebook generation y hierarchy human-capital Human resources indicators informal-networks information Innovation intangible assets internet intranet intranet-2.0 Theresa Distions on Social networks : are companies looking for the ROI or something else Management 2.0:

2006 49

Don't tell my mum I'm a community manager, she believes I play piano in a brothel - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

organization. Human resources. intangible assets. Bertrand Duperrin's Notepad About the author. Bookmarks & links. My trending tweets. Enterprise 2.0 & Social Business. Management & HR. Intranets and digital workplace. Social Software & Tools. Customer Relationship & Marketing. Cognitive computing – BI – Big Data. Contact.

2013 45

Sometimes you need a community manager. Sometimes a manager is enough. | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

front page About Contact Subscribe ← Links for this week (weekly) People Centric Organizations ? A human entity can be both at the same time, but most of times, inside organizations, it’s one or the other.

2006 41

Sorry, but I'm not a member

John Tropea - Delicious Community

For instance, when the majority of its members face the same issue and they get organized to fix it or weight enough on the enterprise so it will fix it. What if organizations certified their employee’s digital ID ?

2010 60

Some collaboration lessons by John Chambers (Cisco) | Bertrand Duperrin's Notepad

John Tropea - Delicious Collaboration

Links for this week (weekly) → Some collaboration lessons by John Chambers (Cisco) April 29th, 2010 · View Comments · Collaborative practices , Organization & Management , social computing I already mentioned CISCO’s collaborative experience a long time ago. intangible assets Human resources Communication distributed innovation indicators value bluekiwi generation y web-2.0

2006 30

Which governance for your internal communities ? | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Some things we have to be aware of : - corporate authorities are certainly the most relevant people to create and manage spaces that are the carbon copy of the organization, of its org chart. People Centric Organizations ?

33 things to know about those who make your online social spaces live | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

he’s in charge of piloting at a systemic level a plan that aims at helping the organization to create value through social-media-based initiatives both internaly and externally (and cross-boundaries). • he’s not dreaming of becoming a star in the organization.

2010 50

Employee social networking case study : Sabre's cubeless product

John Tropea - Delicious Social Network KM

Site Map | Contact | Careers | Login Sections About Us Services Events News Articles Clients Search Site Advanced Search… Personal tools Articles Navigation Articles Best Practices Content Content Management e-Business Governance Intranet Articles Learning Return on Investment (ROI) Search and Search Engines SharePoint Strategic Design Usability Web 2.0 Before the technology is addressed, Johnson stresses that an organization first focus on its objectives. Skip to content.

Network or proximity ? Where’s the value for businesses ? | Bertrand DUPERRIN's Notepad

John Tropea - Delicious Social Network KM

on Social networks : are companies looking for the ROI or something else Bertrand DUPERRIN on Will Evangelists turn into Evangalysts ? facebook generation y hierarchy human-capital Human resources informal-networks information Innovation intangible assets internet intranet intranet-2.0

2008 36

Sometimes you need a community manager. Sometimes a manager is enough. | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

front page About Contact Subscribe ← Links for this week (weekly) People Centric Organizations ? A human entity can be both at the same time, but most of times, inside organizations, it’s one or the other. People Centric Organizations ?

2006 41

Internet Strategy in a World of Ubiquitous Tools: Sometimes You Just Gotta Launch and Learn

Influence

In cases where an organization wants to engage in collaboration online but doesn't know exactly how, they could certainly evaluate the options and do a detailed software selection to find the "right" solution. You don't need to produce many good outcomes to create a positive ROI, and excellent outcomes are quite possible. In the end, you'll have an asset (some form of community) and you will know where to put the next set of enhancements.

2010 39

What Defines a Community Manager?

John Tropea - Delicious Community

Ability to organize & manage groups is key. Even better is that you have complementary skill sets which is something that you didn’t touch upon in your post but can be extremely helpful (think social media lead AND community manager — great assets for any company).

2011 55

Intenet strategy in a world of ubiquitous tools - sometimes you just gotta launch and learn

Influence

In cases where an organization wants to engage in collaboration online but doesn't know exactly how, they could certainly evaluate the options and do a detailed software selection to find the "right" solution. You don't need to produce many good outcomes to create a positive ROI, and excellent outcomes are quite possible. In the end, you'll have an asset (some form of community) and you will know where to put the next set of enhancements.

2010 36

Internet Evolution - Executive Clan Editor's Blog - Social Net-Based Onboarding Boosts Productivity

John Tropea - Delicious Social Network KM

So when new research indicates that organizations with a formal onboarding process see 60 percent year-over-year improvement in revenue per full-time employee and 63 percent year-over-year improvement in customer satisfaction, you have to ask why.

2010 53

Global Neighbourhoods: SM Global Report: Beeline's Francois Gossieaux

John Tropea - Delicious Community

Beeline, Deloitte and the Society for New CommunicationsResearch have produced the first report drilling into theearly experiences of more than 140 organizations who are pioneering online communities at business-to-business and business-to-consumercompanies and nonprofits.

Outside Innovation: JOHN HAGEL's KEYNOTE at Community 2.0 Conference

John Tropea - Delicious Community

Three key shifts in mindsets: Move from a benefit to sponsor focus to a participant focus Move from short-term, get rich quick focus into long term value creation focus Move from a top-down, imposed organization view to a bottom up emergent organization view. Most large companies bring mindsets that are Organizational Challenges and Organizational Frameworks required Organization-Whos accountable? Its critical to look at thisboth from the participants and the organizers.

5 Predictions for the Future of Collaboration - The Platform

John Tropea - Delicious Social Network KM

That’s especially true in these turbulent economic times, as organizations aim to do more with less. This self-organizing cycle repeats itself on an ongoing basis, as the need arises. Richard Veryard Apr 21, 2009 I believe the way to express the ROI of this kind of approach is via its contribution to Organizational Intelligence. Jose Tormo Apr 21, 2009 Peter Drucker wrote that there is no one right organization design nor one right way to manage people.

Innovation and Communities of Practice

John Tropea - Delicious Community

They prefer working with organizations that learned how to keep them interested and engaged. To up its capability for radical and disruptive innovation, the organization needs to have more people with cross-functional talents and aspirations. As you read their description below, think of how the organization’s innovation performance may be affected by the social capital of its members. It’s one of the trends of in organizations equally advantageous to them and their members.