Creating Passionate Users: User Community and ROI

John Tropea - Delicious Community

Main | Update/Joint Statement with Chris Locke » User Community and ROI Every time I give a talk, someone always asks, "Thats all good and nice that helping users learn is the key to creating passionate users.

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40 Great Resources for Developing a Community Management Strategy « emergent by design

John Tropea - Delicious Community

emergent by design Home About 40 Great Resources for Developing a Community Management Strategy 2009 November 13 tags: community , community management , Media , Social Media , strategy by Venessa Miemis A practical guide for Community Management strategies, best practices, and resources. An excellent resource that should readily share.

Beeline Labs " Blog Archive " Here Comes Everybody — Maybe

John Tropea - Delicious Community

What we help you do: Get people to pay attention to what you have to say and sell Change the rules of the game in your industry Increase the ROI for all your marketing programs Why us? Home Blog About Us Services News Contact Communities Marketing 2.0

Beeline Labs " Blog Archive " New online community study: what's working, what's in the way, advice from trenches

John Tropea - Delicious Community

Find out more and buy it at Lulu What we help you do: Get people to pay attention to what you have to say and sell Change the rules of the game in your industry Increase the ROI for all your marketing programs Why us? Home Blog About Us Services News Contact Communities Marketing 2.0

2008 36

UIE Brain Sparks " Blog Archive " Why Invest in Social Features for Your Web Site?

John Tropea - Delicious Community

UIE.com | UIE Roadshow | UIE Web App Summit | UIE Virtual Seminars User Interface Engineering Home About Us Services Articles Events Reports Blog Podcasts Blog home Archived posts RSS Feed ( What is rss? ) But making them public and searchable makes them valuable resources for everyone. ROI can be measured and evaluated in many different ways, I think people are looking too much on the money side and want results quick. socialweb socialdesign roi) [.]

2007 30

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? Just letting you know I’ve adapted one of your resources with attribute and supplemented some organisational responsibilities with your wisdom – [link] Would love some feedback !

2008 145

E L S U A ~ A KM Blog " Blog Archive " Communities of Practice and Their Business Value

John Tropea - Delicious Community

A real good resource for my blog. Not sure how I can track the World Bank resources more actively, I may watch out for their RSS feeds. Jon Husband: ROI as it is construed and / or understood by most. Bertrand Duperrin: Hi Luis,Despite I think ROI is key for busines.

2006 36

E L S U A ~ A KM Blog by Luis Suarez " Blog Archive " Social Media Today - The Art and Science of Forming Successful Online Communities

John Tropea - Delicious Community

The webcast was a superb event from an educational and resourceful point of view, specially for people coming new to the world of online community building. Jon Husband: ROI as it is construed and / or understood by most.

2007 36

Full Circle Associates " More on community management (part 3 or "what's in a name")

Nancy White

How do you measure your ROI on intuition? Just letting you know I’ve adapted one of your resources with attribute and supplemented some organisational responsibilities with your wisdom – [link] Would love some feedback !

2008 145

Community management: The 'essential' capability of successful Enterprise 2.0 efforts | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

efforts and well-organized and properly resourced community management, I wanted a broader, more current snapshot of what’s really happening with community management and the use of social tools today. Both of these, as we’ve seen on other projects as well, tends to leave community management efforts under funded and without the resources to make the effort succeed: SharePoint has been pitched as a plug-and-play solution for collaboration and community.

NTEN’s We Are Media Project | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Jul 27 2008 NTEN’s We Are Media Project Published by Nancy White at 1:25 pm under social media Beth Kanter is stewarding a very cool project for NTEN, We Are Media. The community will help identify and point to the best how-to guides and useful resources that cover all aspects of creating, aggregating, and distributing social media.

Social Media Planning and Evaluation for NGOs | Full Circle Associates

Nancy White

Part of this work has been to comb through resources and create some launch pads that are relevant to NGOs and non profits. Over time, most of this material will also be added to the every growing “ KS Toolkit ,&# another collaborative resource I’ve pointed to frequently.

My Favorite Tweets for January 1 - 12 2012

Portals and KM

Since Twitter archiving is an oxymoron, I am now going to post my favorite links for the month so they can be easily accessed later. RT @dhinchcliffe : RT @TheCR : from @peterkim : 101 Examples of Social Business ROI [link]. RT @eric_andersen : "Intellectual capital will be most important resource in 21st century" [link]. Here is another in a series of posts that provide access to my favorite tweets that contain links to useful information. 

2012 126

US Military Enterprise 2.0 Platform is Helping Coordinate Haiti Relief

Portals and KM

When you are determining ROI based on number of hospital beds filled and people who receive much needed food, the benefits take on a different meaning. The objective is to a create system that not only helps with particular disasters but also builds an archive of best practices, key people/organizations and useful information to better handle future needs, as well as a platform for efficient cooperation. as well as offer help or point out resources that others can draw on (e.g.,

Haiti 140

Reality Check 2.0

Collaborative Thinking

ITSinsider » Blog Archive » Reality Check 2.0. Assessing adoption is more critical and represents a type of ROI that is hard to determine - IT organizations usually follow a Plan-Build-Run framework that often means Plan-Build-Runaway after the system is deployed. of funding, resources, etc). . I love the title "Reality Check 2.0" but all credit should go to Susan (citation link below). This recession/depression is poised to eclipse any downturn we've seen in our lifetimes.

2008 116

An Update on the Online Community Research Network

Online Community Report

Members get access to a wealth of content, including an archive of all OCRN research reports, and a library of community and social media best practice content.

List of "White Label" or "Private Label" (Applications you can Rebrand) Social Networking Platforms

John Tropea - Delicious Social Network

The E-Friends software allows members to connect to people in their personal networks and community, creating a new online interactive resource that is based on a trusted network of friends and associates on the internet.&#

2008 55

Ten Reasons Your Corporate Social Network Should be an Innovation Social Network

John Tropea - Delicious Social Network KM

Innovation Management Products Customers Partners News Center Blog About Us The Leader In On-Demand Innovation Management Categories Current Affairs Innovation Tips Archives April 2009 March 2009 December 2008 Subscribe to our RSS Feed Ten Reasons Your Corporate Social Network Should be an Innovation Social Network Posted by Matthew Greeley at 10:48 AM, March 24, 2009 1. ROI - In todays environment the bean counters are holding the purse strings pretty tightly.

Internet Evolution - The Big Report - Can Enterprise Social Networking Pay Off?

John Tropea - Delicious Social Network KM

There is a very simple means to calculate ROI. Maybe the connection is not clear but any tool that helps improve the results either by time or quality is generating ROI. The dearth of hard ROI metrics should give CIOs pause. TRANSUNION FINDS COST SAVINGS, SEEKS MORE Cant put an ROI on social networking? While the estimated ROI numbers look promising, Parkinson stresses that wasnt why TransUnion got started with social networking.

Forrester’s Online Community Best Practices | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Feb 21 2008 Forrester’s Online Community Best Practices Published by Nancy White at 5:18 pm under Uncategorized , communities of practice , community indicators , identity , networks , online facilitation , online interaction , social media Last week I wrote briefly about the recent Forrester report on building online communities for marketing.

2008 100

Telligent Releases an Integrated Suite of Collaboration Tools with High Powered Metrics | The AppGap

John Tropea - Delicious Community

s products also includes enhancements that address the issues that have impeded the adoption of community-driven collaboration technologies in the enterprise, such as integration with existing business applications, manageability, ease-of-use, measurability and ROI.

Lessons on the hard job of designing communities in the organization | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

The purpose was to make the ROI of the community effort if not more predictable at least less chancy. Unfortunately, social tools are seldom designed for project management and the groups in question often suffered from such a move that what rather a matter of alibi than of ROI.

2011 61

Communication, communities and collaboration

John Tropea - Delicious Community

Appopedia organizes the reviews into a useful directory that breaks down tools by category and function, e.g., online crm, project management, human resources, security, etc.

The Iceberg Effect of Community Management

John Tropea - Delicious Community

This dynamic is critical to keep in mind when thinking about resources and investment needed to manage a community.

2011 75

The Value of Community Management

John Tropea - Delicious Community

Tagged as: community management , ROI [link] Tom Humbarger Rachel – thanks for the shout-out and for trying to get more case studies on the importance of community management.

2011 66

Making it Difficult to Join: The Case for Barriers to Participation

John Tropea - Delicious Community

2011 60

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? Just letting you know I’ve adapted one of your resources with attribute and supplemented some organisational responsibilities with your wisdom – [link] Would love some feedback !

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? Just letting you know I’ve adapted one of your resources with attribute and supplemented some organisational responsibilities with your wisdom – [link] Would love some feedback !

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? Just letting you know I’ve adapted one of your resources with attribute and supplemented some organisational responsibilities with your wisdom – [link] Would love some feedback !

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? Just letting you know I’ve adapted one of your resources with attribute and supplemented some organisational responsibilities with your wisdom – [link] Would love some feedback !

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? Just letting you know I’ve adapted one of your resources with attribute and supplemented some organisational responsibilities with your wisdom – [link] Would love some feedback !

2008 145

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? Just letting you know I’ve adapted one of your resources with attribute and supplemented some organisational responsibilities with your wisdom – [link] Would love some feedback !

2008 145

Edge Perspectives with John Hagel: Community 2.0

John Tropea - Delicious Community

Do they have the status and influence required to mobilize appropriate resources? This is challenging – the most critical skills sets such as discussion moderation and discussion archiving are in very short supply. Besides, ROS has better symmetry with ROA and ROI.

2007 77

Seven misconceptions about corporate social networking - SmartPlanet

John Tropea - Delicious Social Network KM

Internet Evolution - The Big Report - Can Enterprise Social Networking Pay Off?

John Tropea - Delicious Social Network KM

There is a very simple means to calculate ROI. Maybe the connection is not clear but any tool that helps improve the results either by time or quality is generating ROI. The dearth of hard ROI metrics should give CIOs pause. TRANSUNION FINDS COST SAVINGS, SEEKS MORE Cant put an ROI on social networking? While the estimated ROI numbers look promising, Parkinson stresses that wasnt why TransUnion got started with social networking.

2009 57

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? Just letting you know I’ve adapted one of your resources with attribute and supplemented some organisational responsibilities with your wisdom – [link] Would love some feedback !

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? Just letting you know I’ve adapted one of your resources with attribute and supplemented some organisational responsibilities with your wisdom – [link] Would love some feedback !

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? Just letting you know I’ve adapted one of your resources with attribute and supplemented some organisational responsibilities with your wisdom – [link] Would love some feedback !

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? Just letting you know I’ve adapted one of your resources with attribute and supplemented some organisational responsibilities with your wisdom – [link] Would love some feedback !

2008 130

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? Just letting you know I’ve adapted one of your resources with attribute and supplemented some organisational responsibilities with your wisdom – [link] Would love some feedback !

2008 130

Twelve best practices for online customer communities | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

This is one of the most consistent observations in the online community world: well-resourced community management is apparent in every one of the successful online communities I’ve come across. Free Up IT & Focus on Core Competencies Recent Entries Determining the ROI of Enterprise 2.0

Will Adam Smith drive businesses in the future ? I'm doubtful. | Bertrand Duperrin's Notepad

John Tropea - Delicious Faciliatation

crisis soo email motivation social computing indicators trust Communication organization value web social networks value chain blogs mckinsey change-management processes management social-software knowledge-economy culture decision-making social routine problem solving ROI process economy web-2.0

How to get results through social networks | Bertrand DUPERRIN's Notepad

John Tropea - Delicious Social Network KM

Which leads to predictable results : “we don’t understand&# , “where’s the ROI&# , “what would make people use this software&# … It’s now time for businesses to understand that : • Social Networks were not born with the softwares and services that wear the same same and that are only catalysts.

2006 28