The 2011 State of Community Management Report: Best Practices from Practitioners

John Tropea - Delicious Community

These organizations understand that using social technologies successfully requires both business process adaptation and people that understand how to manage these new social environments – at both a tactical and a strategic level. link] Community management : état des lieux | we are social [.]

2011 31

Community management: The 'essential' capability of successful Enterprise 2.0 efforts | ZDNet

John Tropea - Delicious Community

Community management: The essential capability of successful Enterprise 2.0 efforts By Dion Hinchcliffe | September 28, 2009, 2:21pm PDT Summary It’s not a skill that’s been widely understood until quite recently, however community management has begun to move to the forefront of discussions about enterprise social computing as the use of social tools begins to climb the maturity curve. Community management itself can be sensitive subject in the social media arena.

2011 33

Trending Sources

Ed Mitchell: Platform neutral " Blog Archive " Three types of community

John Tropea - Delicious Community

Here, the community managers see the web as the platform with all of its different networks with their related behaviours and practices, not an uber-controlled centralised hub to which punters must come and behave in the way they are told to. They can finally manage their own knowledge and interaction spaces and choose to share things with us, rather than having no other place to develop personally.

The Value of Community Management

John Tropea - Delicious Community

significance) – our experience shows us that communities without community managers are much more likely to die off, go off track, become thorny stews, or get so insular that they can’t grow or evolve. So having a community manager is definitely worthwhile.

What Defines a Community Manager?

John Tropea - Delicious Community

by Rachel Happe on June 9, 2009 What is a community manager? What does the person who manages a smaller B2B community have in common with the major brand manager who is managing tens of thousands of people? No consensus in biz as to what a comm manager is / should be.

Green Chameleon » The Technology Question in KM Tools

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about The Technology Question in KM Tools In my recent posts I was rather focusing on some soft factors of implementing knowledge related activities, like suggestions for organising your knowledge or on how to promote knowledge management initiatives. In my work we are using SAP; I understand that for example in Singapore SharePoint is very dominant.

Ed Mitchell: Platform neutral " Blog Archive " Lessons Learnt: CILIP online communities

John Tropea - Delicious Community

My main point of contact was Lyndsay Rees-Jones (Senior Advisor, Membership Support Unit), who was working closely with Patricia McHugo (Web Officer), Stephanie Baxter (Web Editor), Alan Cooper (Web Manager), Hilary Morris (Deputy Information Manager), Kari Channell (Head of Corporate Marketing and Membership), and Mark Taylor (Marketing Executive), who were all admirably managed by Jill Martin (Head of Knowledge).

Ed Mitchell: Platform neutral " Blog Archive " Strategic planning for group spaces

John Tropea - Delicious Community

What do you do diagram There are many ways to go about identifitying and agreeing your strategy, from top down management-led ‘build and they will come’ processes all the way to a new set of engagement strategies centred around involving as broad a range of participants as possible. It was big on the Knowledge Management circuit a few years ago and has left many of us with a feeling that you can over-manage un-plannable things.

My Favorite Tweets for November 16 - 30 2011

Portals and KM

Since Twitter archiving is an oxymoron, I am now going to post my favorite links for the month so they can be easily accessed later. RT @GeorgeDearing : Good read on how The Economist manages its content properties [ @Guardian ] [link]. cflanagan @mor_trisha @eliingraham @rhappe @charlieisaacs Tweet archive: [link]. via @dpontefract : "SAP to buy social networking company Jive?"

2011 16

Three Elements You Need for Successful Creation Spaces - John Hagel III, John Seely Brown, and Lang Davison - Harvard Business Review

John Tropea - Delicious Collaboration

We pointed to World of Warcraft , and touched on SAPs Software Developer Network (SDN), and the world of big wave surfing. pointed to World of Warcraft , and touched on SAPs Software Developer Network (SDN), and the world of big wave surfing.

SAP 8

The social process | Web 2.0 and business process management

John Tropea - Delicious Social Network KM

” The impact on process Aviva is also an organisation that is further down the road of business process management than most. to business processes promises to have just as evolutionary an impact as it does in the realm of knowledge management, if not greater, says Redshaw. He points to the software development world, where a less hierarchical, more collaborative project management methodology has revolutionised productivity.

The burnout risks for E2.0 community managers | Irregular Enterprise | ZDNet.com

John Tropea - Delicious Community

community managers Posted by Dennis Howlett @ 6:00 am Categories: Social computing Tags: Community , Organization , Community Manager , Dion Hinchcliffe , Community Management , Real Estate , Blogging , Productivity , Wiki , Business Operations Dion Hinchcliffe’s piece on community management surprised me. Culture has to be accommodated in community management. management or operational roles.

Share2011 - On the Exhibition Floor with Open Text

Michael Sampson - Currents

Key things: - talking about SharePoint site provisioning and archiving - see the product OpenText Application Governance & Archiving for Microsoft SharePoint. project completion, and records management requirements), will also archive the sites.

Community management: The 'essential' capability of successful Enterprise 2.0 efforts | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

via: Mobile RSS Email Alerts Bios: Dion’s Bio September 28th, 2009 Community management: The essential capability of successful Enterprise 2.0 efforts Posted by Dion Hinchcliffe @ 2:21 pm Categories: Collaboration , Community , Community Management , Customer Community , Enterprise 2.0 , Enterprise Web 2.0 , Grassroots Community , Social Computing , Social Media , Social Software , Web 2.0 Community management itself can be sensitive subject in the social media arena.

Creating Passionate Users: How to Build a User Community, Part 1

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Posted by: Chris Hajer | Dec 3, 2006 7:45:09 PM Hi Kathy, great post.The best community in action that I have seen is the SAP Developer Network (https://www.sdn.sap.com/). You couldnt get that kind of service if you called the SAP help desk directly!

2007 17

Edge Perspectives with John Hagel: Community 2.0

John Tropea - Delicious Community

This is challenging – the most critical skills sets such as discussion moderation and discussion archiving are in very short supply. In this context, one of the biggest missed opportunities in virtual communities is to archive, edit and organize participant contributions.

2007 20

‘Communities’ and ‘Networks’: A Conceptual and Linguistic 2.0 Mess | Sonnez en cas d'absence

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is, besides embodying new relationships between brands and customers, raising awareness among top managers about the potentials of collaborative work. Think of the SAP community, with 1.5M

Microblogging In The Enterprise

Collaborative Thinking

As a messaging platform, these tools would have to support security, logging, audit and archival functions to satisfy regulatory, compliance and records management demands. ESME is interesting because it focuses on real world application of Twitter style functionality in the SAP ecosphere. From early feedback the Vegas SAP TEchEd crowd didn???t It was inevitable that Twitter-like services would emerge targeting a business audience. While the term ???microblogging???

My Favorite Tweets for October 1 - 15 2011

Portals and KM

Since Twitter archiving is an oxymoron, I am now going to post my favorite links for the month so they can be easily accessed later. Gartner: IT staff need new skills to manage big data [link] ’. What SAP has learned through 8 years of social media engagement [link]. Here is another in a series of posts that provide access to my favorite tweets that contain links to useful information. 

The Social Organization: Social Media is not Community

John Tropea - Delicious Community

Events Examples News/Commentary Organizational Structure People Relationship Management Social Media Marketing Technology Web/Tech Archives February 2009 January 2009 December 2008 November 2008 October 2008 September 2008 August 2008 July 2008 June 2008 May 2008 More.

2008 15

Tom Vander Wall Nails My Sharepoint Experience | Full Circle Associates

Nancy White

I am not an IT manager, nor would I say my main competence is in portals and intranets. The organizations that have successfully implemented SharePoint have good connectivity, robust IT and support teams and usually have a strong content management (file sharing) practice.

Tom Vander Wall Nails My Sharepoint Experience | Full Circle Associates

Nancy White

I am not an IT manager, nor would I say my main competence is in portals and intranets. The organizations that have successfully implemented SharePoint have good connectivity, robust IT and support teams and usually have a strong content management (file sharing) practice.

Collaborative Thinking: Lotusphere 2008: Opening Session

Collaborative Thinking

SAP news: "Atlantic" first joint software product between the two - access SAP information from Lotus desktop. Demo: Atlantic plug-in brings SAP data into Notes. Policies to manage widget distribution. betted ID management, opening up Domino Directory, new data store (reduce mail file store, attachments, etc), Lotus Protector for e-mail security, Domino Design for Web 2.0

Notes on "Social Business: Moving the Business Needle Forward" at AusLUG 2013 - Chris Crummey, IBM

Michael Sampson - Currents

Can approve an SAP workflow item. -. New feature - "Connections Content Manager" - a world class document management system. when someone leaves the firm, their mail file is archived away. Four examples at IBM - "BlueThx," product managers customer engagement, engagement for industry sellers, and BYOD initiative (tech support only deals with BlackBerry and Windows XP; use communities in Connections for Mac, Linux, Android, etc.). -.

IBM 1

Three types of facilitation

John Tropea - Delicious Faciliatation

It is meant to give you an idea about the challenges and opportunities offered to facilitators and community managers in an increasingly distributed online environment. Suddenly you are a volunteer manager… This takes place on blogs talking about the domain material or the organisation, social networks with related groups and other message boards. There are no management tools that cover all these different spaces yet, but there will be.

Green Chameleon » What Makes Social Tagging Work

Green Chameleon

I’m too busy studying for the SAP ABAP cert which I’m hoping to sit for by the end of this year. www.straitsknowledge.com blog articles how-to guides events publications book videos about What Makes Social Tagging Work Tim over at LibraryThing has writen an excellent analysis of what makes social tagging work, by comparing the strategies used by Amazon and LibraryThing.

More Thoughts On Social Presence

Collaborative Thinking

Any social presence platform would clearly need to include a policy management component that would integrate with security and identity management systems within an enterprise to support authentication, authorization and related demands (e.g. logging, audit, archival, and records management). Additionally, any such system would have to have a permission model with access controls that enable people to manage their own ???presence???

Revisiting Communities of Practice: from fishermen guilds to the global village - KnowledgeBoard

John Tropea - Delicious Community

Observed instances include SAP and.Net developers finding peer CoPs, KBs sister board for accountants, and quite a long list of initiatives.

The Social Organization: Assessing Organizational Readiness for Communities

John Tropea - Delicious Community

Events Examples News/Commentary Organizational Structure People Relationship Management Social Media Marketing Technology Web/Tech Archives February 2009 January 2009 December 2008 November 2008 October 2008 September 2008 August 2008 July 2008 June 2008 May 2008 More.

Open Parenthesis » Liveblogging Enterprise 2.0 - Stowe Boyd, Social = Me First

John Tropea - Delicious Social Network KM

Home About Contact Code Archives June 19, 2007 « Previous Post: Liveblogging Enterprise 2.0 - SAP (Enterprise 2.1) Trackback url for this post: [link] Leave a Reply Name (required) Mail (will not be published) (required) Twitter ID Website XHTML: You can use these tags: Notify me of followup comments via e-mail « Previous Post: Liveblogging Enterprise 2.0 - SAP (Enterprise 2.1)

The Social Organization: The Alignment Gap Between Organizational Structure & Organizational Priorities

John Tropea - Delicious Community

Events Examples News/Commentary Organizational Structure People Relationship Management Social Media Marketing Technology Web/Tech Archives February 2009 January 2009 December 2008 November 2008 October 2008 September 2008 August 2008 July 2008 June 2008 May 2008 More.

Delta Knowledge: Creating Knowledge Cultures - Post 7

John Tropea - Delicious Community

Deutero-learning and Unlearning The process of managing the first two types of learning is referred to as deutero-learning. Cross & Prusak (2003) describe some excellent techniques for mapping and using these affiliations to better manage knowledge flows and detect information bottlenecks.

Putting Your Toys Away « Thoughts on Collaborative Planning

John Tropea - Delicious Collaboration

Specifically the attempt to use email as a document management system. There are some problems with current document management systems (DMS). What is the Difference Between Case Management and BPM?

Trends in the Living Networks: The many varieties of networks in business: Net Work - A Practical Guide to Creating and Sustaining Networks at Work and in the World

John Tropea - Delicious Social Network KM

Over the next years the practice of network design and leadership (I don’t think management is the right word here…) will become increasingly prominent.

Enterprise 2.0 Executive Forum | Blog | Enterprise Twitter – or how to tap social networks for expertise without using email

John Tropea - Delicious Social Network KM

The state of enterprise software: Andrew McAfee and Leo Apotheker of SAP with Charlie Rose Discount for early registration at Enterprise 2.0 Executive Forum 2009 on 24 February 2009 – providing a clear roadmap for organizations Visit the archives Platinum Sponsor Gold Sponsor Partners See complete list Media Partners See complete list « Previous Entry | Enterprise 2.0 Home About Us About Us Executives Partners Contact Us Blogs FEN Blog Future of Media Summit Blog Enterprise 2.0

When online communities go to work | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

While consumer communities tend to be much larger than business-focused communities, some of the latter are nevertheless becoming quite large as well, such as SAP’s 1.7+

Looking at the tension in the collaboration process

John Tropea - Delicious Collaboration

He summarizes the issue with this statement, “an inherent contrast lies at the heart of organizational collaboration, namely how to manage and ‘control’ something that is by definition informal, ad hoc and spontaneous?” Social Media Versus Knowledge Management: Generational War? Looking at the Tension in the Collaboration Process by Bill Ives September 1, 2008 at 10:09 am · Filed under Enterprise 2.0

Network Roundtable: Building Collaborative Teams

John Tropea - Delicious Collaboration

Social networks in organizations: balancing risk, reward, and transparency

John Tropea - Delicious Social Network KM

The state of enterprise software: Andrew McAfee and Leo Apotheker of SAP with Charlie Rose Discount for early registration at Enterprise 2.0 Executive Forum 2009 on 24 February 2009 – providing a clear roadmap for organizations Visit the archives Platinum Sponsor Gold Sponsor Partners See complete list Media Partners See complete list « Previous Entry | Enterprise 2.0 I often here CEOs and business managers commenting on the "culture" of a site or branch office.

Worklight Enters the Enterprise Facebook Market

John Tropea - Delicious Social Network KM

Worklight Enters the Enterprise Facebook Market by Bill Ives December 20, 2007 at 11:40 am · Filed under Enterprise 2.0 Yes, there is an enterprise Facebook market. You knew this was coming. I got an email a few days ago from Worklight , Announcing WorkBook, “a Secured Facebook for the Enterprise. WorkBook, an addition to the WorkLight 2.0