Community ROI, Metrics, and Events

John Tropea - Delicious Community

» Warning : join() [ function.join ]: Invalid arguments passed in /mnt/local/home/fastwonderblog/fastwonderblog.com/wp-content/themes/k2/app/includes/info.php on line 697 "> Community ROI, Metrics, and Events Published by Dawn on December 10, 2007 in community. ForumOne has also released a couple of interesting reports: Online Community ROI Online Community Metrics Related Fast Wonder Posts: Fast Wonder is Now a Community Podcast, too!

ROI 28

Above and Beyond KM » Blog Archive » E2.0 Community Roles and Adoption Planning

John Tropea - Delicious Community

Above and Beyond KM A discussion of knowledge management that goes above and beyond technology.

Roles 39

Enterprise-enabling Facebook

John Tropea - Delicious Social Network KM

Day: Peripheral Vision: Detecting the Weak Signals That Will Make or Break Your Company Subscribe to this blogs feed « The Viral Classroom | Main | PARC Forums: People & Social Technologies » December 19, 2007 Enterprise-enabling Facebook Interesting trend to watch: Employees can feel free to use Facebook, and enterprises can be safe in the knowledge that the danger of information being leaked outside the organization or access being granted to unauthorized personnel no longer exists.

Another Example Of Facebook Integration

John Tropea - Delicious Social Network KM

The Port Charlotte Voice , a New York Times Regional newspaper, is the first customer to implement the Awareness Facebook Application Framework, allowing the newspaper to present a variety of headlines, user-generated content and more from its online Awareness-powered social media community directly into Facebook. Facebooks primary allure is its ability to integrate other social media platforms.

Publishing Enterprise Content To Facebook

John Tropea - Delicious Social Network KM

Day: Peripheral Vision: Detecting the Weak Signals That Will Make or Break Your Company Subscribe to this blogs feed « Unified Communications & Collaboration on Urgent Patient Cases | Main | Social Media Learning Curve » November 28, 2007 Publishing Enterprise Content To Facebook Innovative, perhaps foreshadowing things to come. From an enterprise perspective, organizations require the ability to publish to a Facebook audience as effectively as to a Web site audience.

2007 28

5 Facebook Lessons to Improve Employee Engagement in Your Company

John Tropea - Delicious Social Network KM

Monday, December 3, 2007 5 Facebook Lessons to Improve Employee Engagement in Your Company So perhaps your company isnt sold on this whole Myspace/Facebook thing. IS it Facebook? But the underlying concepts that Facebook and similar environments have created can teach us several lessons in employee engagement. In this post, Ive listed 5 Facebook lessons for your corporate consideration. PERSONALIZATION No two Facebook profiles will be exactly the same.

2007 28

E L S U A ~ A KM Blog by Luis Suarez » Blog Archive » Is Social Networking Good for the WorkPlace? - Something in the Water…

John Tropea - Delicious Social Network KM

E L S U A ~ A KM Blog Thinking Outside The Inbox by Luis Suarez Home About Archives Links Photos Lifestream Is Social Networking Good for the WorkPlace? Overall, and agreeing with Stephen on this one as well once more, I enjoyed the article itself ( Is Facebook good for the workplace? )

2007 36

‘Communities’ and ‘Networks’: A Conceptual and Linguistic 2.0 Mess | Sonnez en cas d'absence

Delicious/choconancy/community

Facebook Ma.gnolia StumbleUpon Technorati “Communautés&# et “réseaux&# : une salade 2.0

2010 51

The AppGap » » Facebook webinar slide deck and questions (and hopefully answers): News, views, and reviews of Work 2.0 tools, apps and practices

John Tropea - Delicious Social Network KM

Facebook webinar slide deck and questions (and hopefully answers) by Hylton Jolliffe June 26, 2008 at 1:03 pm · Filed under Communities , Webinar Below you’ll find the slide deck that accompanied yesterday’s webinar. Facebook communities are no different: The 90-9-1 rule.

My Favorite Tweets for September 1 - 15 2010

Portals and KM

Since Twitter archiving is an oxymoron, I am now going to post my favorite links for the month so they can be easily accessed later. The 5 Essential Facebook Marketing Tips [link]. Where In The World Is B2B Social Media ROI? Travel industry uses Facebook and Twitter to reach customers [link]. RT @ jbowles : RT @ socialwebabcs 5 Most Essential Facebook Marketing Tips [link].

2010 136

Is your Company Creating Zombies 2.0? | Sonnez en cas d'absence

John Tropea - Delicious Community

Facebook Ma.gnolia StumbleUpon Technorati Votre entreprise met-elle en place des Zombies 2.0 ?

2010 42

My Favorite Tweets for July 15 - 30 2011

Portals and KM

Since Twitter archiving is an oxymoron, I am now going to post my favorite links for the month so they can be easily accessed later. What Dell can teach your company about social media ROI [link]. RT @eric_andersen : Facebook bans ad promoting user's Google+ account - then disables user's account! Here is another in a series of posts that provide access to my favorite tweets that contain links to useful information. 

2011 116

My Favorite Tweets for April 1 - 14 2011

Portals and KM

Since Twitter archiving is an oxymoron, I am now going to post my favorite links for the month so they can be easily accessed later. Social Media ROI: Socialnomics [link] via [link]. Facebook ad agencies - new frontier after SEO? Here is another in a series of posts that provide access to my favorite tweets that contain links to useful information.    Some of these I did to link to things I found useful and others are RTs that I want to save for the same reason.

2011 116

Collaborative Thinking: Lotusphere 2008: Social Computing Keynote

Collaborative Thinking

benefits are more of a capability achievement rather than ROI. similar to e-mail (hard to prove ROI). Connections demo: home page (ala Facebook - first shot at implementing news feeds, lists etc), review of new features, demo of Confluence wiki.

2008 130

Social software - the basics | Jon Mell - Web 2.0 ideas and strategy

John Tropea - Delicious Social Network KM

Categories Apple Basketball behaviour blogging ROI blogs business process exceptions clearspace community compliance corporate facebook cost saving customer insight Dell democratising information ease of use email Enterprise 2.0 Home About Jon Mell Jon Mell - Web 2.0

US Military Enterprise 2.0 Platform is Helping Coordinate Haiti Relief

Portals and KM

The system is designed to be as simple as possible, and is as easy to use as a site like Facebook, says Ty Wooldridge of the U.S. When you are determining ROI based on number of hospital beds filled and people who receive much needed food, the benefits take on a different meaning. This post combines two FastForward posts as I wanted to continue to share this story with a broader audience. The US military is using an enterprise 2.0

Haiti 140

Communities and Collaboration " Communities of Practice: Conversations to Collaboration

John Tropea - Delicious Community

List of "White Label" or "Private Label" (Applications you can Rebrand) Social Networking Platforms

John Tropea - Delicious Social Network

Design Ninjas » Blog Archive » YourSpace February 27th, 2007 4:21 pm […] You can create your own community of interest around content that matters, your own MySpace.

2008 55

Reality Check 2.0

Collaborative Thinking

Facebook ? ITSinsider » Blog Archive » Reality Check 2.0. Assessing adoption is more critical and represents a type of ROI that is hard to determine - IT organizations usually follow a Plan-Build-Run framework that often means Plan-Build-Runaway after the system is deployed. I love the title "Reality Check 2.0" but all credit should go to Susan (citation link below). This recession/depression is poised to eclipse any downturn we've seen in our lifetimes.

2008 116

Ten Reasons Your Corporate Social Network Should be an Innovation Social Network

John Tropea - Delicious Social Network KM

Innovation Management Products Customers Partners News Center Blog About Us The Leader In On-Demand Innovation Management Categories Current Affairs Innovation Tips Archives April 2009 March 2009 December 2008 Subscribe to our RSS Feed Ten Reasons Your Corporate Social Network Should be an Innovation Social Network Posted by Matthew Greeley at 10:48 AM, March 24, 2009 1. ROI - In todays environment the bean counters are holding the purse strings pretty tightly.

Collaborative Thinking: Social Applications: Leave The Rough Edges Alone

Collaborative Thinking

Often, the need to be so purposeful when laying out the benefits of social applications is to support the need to deliver a business case with some expected ROI.

Internet Evolution - The Big Report - Can Enterprise Social Networking Pay Off?

John Tropea - Delicious Social Network KM

There is a very simple means to calculate ROI. Maybe the connection is not clear but any tool that helps improve the results either by time or quality is generating ROI. The dearth of hard ROI metrics should give CIOs pause. TRANSUNION FINDS COST SAVINGS, SEEKS MORE Cant put an ROI on social networking? While the estimated ROI numbers look promising, Parkinson stresses that wasnt why TransUnion got started with social networking.

The Value of Community Management

John Tropea - Delicious Community

Tagged as: community management , ROI [link] Tom Humbarger Rachel – thanks for the shout-out and for trying to get more case studies on the importance of community management.

2011 66

Telligent Releases an Integrated Suite of Collaboration Tools with High Powered Metrics | The AppGap

John Tropea - Delicious Community

s products also includes enhancements that address the issues that have impeded the adoption of community-driven collaboration technologies in the enterprise, such as integration with existing business applications, manageability, ease-of-use, measurability and ROI.

Communication, communities and collaboration

John Tropea - Delicious Community

Organisations are even starting to see that social environments like Facebook serve as excellent corporate intranets. About | Contributors | Contact us | Subscribe: via RSS , via Twitter UPCOMING WEBINAR: No Time, No Budget, Fewer People? 5 Big Ideas for getting all that work done.

Can you find the people you need? | Jon Mell - Web 2.0 ideas and strategy

John Tropea - Delicious Social Network KM

Categories Apple Basketball behaviour blogging ROI blogs business process exceptions clearspace community compliance corporate facebook cost saving customer insight Dell democratising information ease of use email Enterprise 2.0 Home About Jon Mell Jon Mell - Web 2.0

2008 40

What Enterprise Could Learn From AI Research History | Sonnez en cas d'absence

John Tropea - Delicious Network

Facebook Ma.gnolia StumbleUpon Technorati Ce que l’entreprise pourrait apprendre de la recherche en intelligence artificielle » « McDonalds France: peut-on truquer l’histoire au nom d’une marque?

2010 40

Forrester’s Online Community Best Practices | Full Circle Associates

Nancy White

I’d suggest linking to Beth Kanter’s great stuff on ROI. That’s why (and the report mentions this) thinking about working with a FaceBook strategy might make sense.

2008 100

Internet Evolution - The Big Report - Can Enterprise Social Networking Pay Off?

John Tropea - Delicious Social Network KM

There is a very simple means to calculate ROI. Maybe the connection is not clear but any tool that helps improve the results either by time or quality is generating ROI. The dearth of hard ROI metrics should give CIOs pause. TRANSUNION FINDS COST SAVINGS, SEEKS MORE Cant put an ROI on social networking? While the estimated ROI numbers look promising, Parkinson stresses that wasnt why TransUnion got started with social networking.

2009 57

IBM Lotus Connections, in plain English " Connected

John Tropea - Delicious Collaboration

Connected Search Archives IBM Lotus Connections, in plain English Edit: I used to be the IBM Lotus Connections Technical Evangelist. Maybe I’ll just use what I learn from your stuff to do my job better (try to measure that ROI).

Lotus 40

Lessons on the hard job of designing communities in the organization | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

The purpose was to make the ROI of the community effort if not more predictable at least less chancy. Unfortunately, social tools are seldom designed for project management and the groups in question often suffered from such a move that what rather a matter of alibi than of ROI.

2011 61

More collaboration

John Tropea - Delicious Collaboration

Engineers without Fears Saturday, September 15, 2007 More collaboration James Dellow takes up the conversation about collaboration. James D makes the point that collaboration happens within organisations & that people will use any tools that come to hand. Absolutely agree with this. James goes on to say: This cycle by the way is taking place at an enterprise level, but also at the level of individual workgroups, teams and projects.

Collaboration vs sharing

John Tropea - Delicious Collaboration

Engineers without Fears Sunday, October 14, 2007 Collaboration vs sharing James Robertson talks about collaboration tools as anti-knowledge sharing. If I understand JR correctly, his point is that collaboration tools are great for specific teams. However each team works in its own context and this leads to the creation of silos which prevents cross-organisational leveraging of this material. He also notes that this cannot be solved simply by the implementation of a search tool. I agree with him.

Share 28

Will Adam Smith drive businesses in the future ? I'm doubtful. | Bertrand Duperrin's Notepad

John Tropea - Delicious Faciliatation

crisis soo email motivation social computing indicators trust Communication organization value web social networks value chain blogs mckinsey change-management processes management social-software knowledge-economy culture decision-making social routine problem solving ROI process economy web-2.0

Seven misconceptions about corporate social networking - SmartPlanet

John Tropea - Delicious Social Network KM

Collaboration tools

John Tropea - Delicious Collaboration

If there is a collateral benefit in capturing and being able to re-use the information, if it can be archived and resurrected as corporate knowledge at some point down the track, fine, if not, OK. Engineers without Fears Tuesday, September 11, 2007 Collaboration tools James Robertson has been thinking about collaboration tools. Which is interesting because I have as well.

Twelve best practices for online customer communities | Enterprise Web 2.0 | ZDNet.com

John Tropea - Delicious Community

A quick glance at a few of the customer communities listed above as well as some of the larger, more active customer groups in Facebook, shows how different they can be. Free Up IT & Focus on Core Competencies Recent Entries Determining the ROI of Enterprise 2.0

How to get results through social networks | Bertrand DUPERRIN's Notepad

John Tropea - Delicious Social Network KM

Which leads to predictable results : “we don’t understand&# , “where’s the ROI&# , “what would make people use this software&# … It’s now time for businesses to understand that : • Social Networks were not born with the softwares and services that wear the same same and that are only catalysts. We talk too much of Facebook although business networks are different, have their own rules and purposes.

2006 28

We All Need a Shift | Sonnez en cas d'absence

John Tropea - Delicious Network

Facebook Ma.gnolia StumbleUpon Technorati Nous devons changer nos modes de pensée » « Le savoir: chat du Cheshire ou chat de Schrödinger ?

2010 49

Cheater or Collaborator?

John Tropea - Delicious Collaboration

June 30, 2009 email print share rss Social web To ShareThis, click on a service below: Facebook Digg Delicious Buzz Twitter Stumbleupon Reddit Technorati Mixx G Bookmarks Live MySpace Fark Newsvine Propeller Post To ShareThis to your profile or blog, click a service below: Y! Debate over Facebook The wireless classroom—does it work?

Digg 32

Edge Perspectives with John Hagel: Community 2.0

John Tropea - Delicious Community

This is challenging – the most critical skills sets such as discussion moderation and discussion archiving are in very short supply. To make it easy, I keep the same acronyms – ROA, ROI and ROS - but just attach different meanings. Besides, ROS has better symmetry with ROA and ROI.

2007 77

Social networking in business study « Inside out

John Tropea - Delicious Social Network KM

The AppGap " " Collaboration — What's in it for me?!: News, views, and reviews of Work 2.0 tools, apps and practices

John Tropea - Delicious Collaboration

In response to my post on ROI for social computing , Atul Rai suggested we need to address the ‘whats in it for me’ factor, rather than just ‘build it and they will come’ So what do people get by collaborating?