Integrating Transactions and Interactions: A Fable
Portals and KM
NOVEMBER 30, 2011
In the last two days, I wrote about: Integrating the Interactions with the Transactions, and Maybe Enterprise 2.0 I this post I want to share an example of an early success with this type of integration using old school tools. This was the system of engagement and interactions. This approach was new, as the people had never been asked this question. News of the new approach spread quickly through the rumor mill and the new IT system got a lot of good press.