Thoughts On Salesforce & DimDim

Collaborative Thinking

Below, I’ve outlined some of the those issues organizations should consider when this type of situation arises in the market: Instant Messaging (IM) & Presence. Enterprise IM platforms do not naturally “plug and play” to exchange messages and share presence information. Integration requires vendor cooperation to deliver a supportable configuration. Application Integration. They also expect integration with enterprise portals.

DimDim 133

Collaborative Thinking: Peter Saint-Andre on Presence

Collaborative Thinking

We tend to put XMPP in a box (yet another protocol for instant messaging that also happens to handle presence). XMPP (formerly known as Jabber) is todays leading instant messaging protocol.

UC And ROI: Round2: IBM's Truth And Fiction Example

Collaborative Thinking

the total cost of ownership is not clearly outlined, a reasonable TCO model would establish a timeline (say 3 years) and include the total costs, including various weighting factors for planning, operational support, integration costs, help desk, change management, and so on.". You need to integrate on-hook/off-hook signaling, integrate with other customer response management tools (telephone, web, e-mail, IM, etc).

ROI 106

UC And ROI: IBM's Truth And Fiction Example

Collaborative Thinking

I caught a couple of blog posts on the IBM Keynote for UC ( Lotusphere Message: Yes There Is a UC ROI ) and then one on the Sametime blog (see below). Thumbs-Down: The concern I have here is that the total cost of ownership is not clearly outlined, a reasonable TCO model would establish a timeline (say 3 years) and include the total costs, including various weighting factors for planning, operational support, integration costs, help desk, change management, and so on.

ROI 100

It’s All About Work Life Integration; It’s All About You!

Elsua

Because, in my own experience, it’s not about striking a good work life balance, but eventually it’s all about Work Life Integration. No matter what your boss or your colleagues tell you about it or regardless of that huge deadline that is approaching!).

Thinking About How Real Workers Use New Collaboration Tools – the Ford Approach

Michael Sampson - Currents

Among other changes, he comments on the new approach Ford IT took with helping users understand how to make use of the various tools available to them in their work: Many IT departments have had to cut back on their help desk and user support in recent years and have ended up leaving users to their own devices — figuratively, and even literally in some cases. There are the traditional office productivity tools like instant messaging and email and [Microsoft] Office.

2014 120

Enterprise Micro-Messaging: Standalone or Integrated with Comprehensive Collaboration Platform? Or Both?

Portals and KM

Here is a post on the collaboration platforms that are integrating micro-messaging. Is there a role of both approaches in parallel with different functions? First Commenter : “We’re really interested in using (micro-messaging tool) and have a few people on it already. There is a population that sees integration of microblogging with other collaboration tools as necessary for far reaching adoption.”. What if email and collaboration both integrate microblogging?

Collaborative Thinking: Building A Robust Feed Syndication Platform

Collaborative Thinking

While this type of scale may not be necessary within an enterprise per se - it does illustrate how such platforms should be approached as a core infrastructure decision. Facebook Developers | Integrating Facebook Chat Everywhere Subscribe to Collaborative Thinking Add me to your TypePad People list Archives May 2010 April 2010 February 2010 January 2010 December 2009 November 2009 October 2009 September 2009 August 2009 July 2009 More.

Collaborative Thinking: Social Media & Financial Services

Collaborative Thinking

Collaborative Thinking Perceptions on collaboration and social software by Mike Gotta « Lingering Privacy Doubts Over Facebooks Beacon | Main | Social Media & Pharmaceuticals » December 04, 2007 Social Media & Financial Services An article worth reading that outlines the approach taken by two organizations: Wells Fargo entered the social media game when it launched Stagecoach Island in May 2005.

2007 100

Is SharePoint "Worth It" as a Collaboration Tool? - Joe Shepley

Michael Sampson - Currents

Joe's two earlier columns - SharePoint Collaboration: If You Build It, Will They Come and SharePoint Collaboration: Build So They Will Come - advocate similar practices and approaches to what I wrote in my two books, SharePoint Roadmap for Collaboration and User Adoption Strategies. In the "Messaging" box, because email and instant messaging are not internal to the SharePoint, it doesn't score at all.

Cisco Expands Its Cloud Collaboration Strategy

Portals and KM

It includes leading enterprise cloud applications for web conferencing (WebEx) , instant messaging (Jabber) and enterprise social software (Quad) but goes much beyond that. Here Cisco is taking an integration and partnership strategy.

Cloud 182

Notes on “Deployment of SharePoint 2013 document, records and collaboration solution at AUT” (Alan Marshall, Stephen McWilliams, Shelley Tasele)

Michael Sampson - Currents

Plus various AUT wide information, events, and processes. - … … governance included decisions around authentication, integration with other systems at AUT, etc. - … … using RecordPoint for records management. Day two of the New Zealand SharePoint Conference is starting.

2014 156

Cisco Quad: Peeling Back the Layers

Michael Sampson - Currents

Instant Messaging. Real-time instant text messaging with others in the firm, through integration with Cisco's instant messaging offerings. Voice Mail Integration. Quad can also display a user's voice mail messages on their main page.

2010 161

harmon.ie Expands Its Social Email Offering to Include Lotus Notes

Portals and KM

For example, this cross-platform strategy enabled utility company American Water to integrate SharePoint and Notes rather than budget an additional $3 million to change its 7,000-user Notes implementation. harmon.ie

Google Plus and The Enterprise – What’s The Deal?

Elsua

Some of those insights were highlighting how G+ could be used in a business environment with both public, private updates, hangouts, huddles, instant messaging, etc. Can you imagine when G+ is tightly integrated with Google Search?

2011 192

IBM Connect 2013: Ed Brill on Reinventing the Inbox

Portals and KM

Ed runs product management for messaging, collaboration, and unification. One capability I really like, is the ability to act on a message directly. IBM Docs also has integrated social features. This is another in a series of my notes on IBM Connect 2013.

2013 194

Are We In A "Post E2.0 Era"?

Collaborative Thinking

While people used e-mail to collaborate, technically e-mail was considered a messaging tool. Other technologies such as portals, search, content management, instant messaging and presence tools helped round out the typical collaboration manifest (even though they were not technically collaboration tools per se). That said, we do have better tools, integration methods, architectures, etc to accomplish this goal in a more comprehensive manner.

2012 168

Skype as a community platform

Learning Alliances

If you are a technology steward, it’s not only a great tool but it’s also a handy example for illustrating some of the use and integration issues that we have to deal with and be able to talk about. Messages can be long and replying is easy.

Skype 236

Google Plus – One Social Networking Tool to Rule Them All

Elsua

As most of you folks already know, my first exposure to social software was inside IBM, back in 2001, with a Profile Social Aggregator called Fringe ; then I started experimenting with the instant messaging social capabilities of IBM Community Tools (a.k.a.

2011 274

Notes From Cisco WebEx Connect Session

Collaborative Thinking

Need a new architecture and approach. Cisco Collaboration Architecture: higher level of services (presence, messaging), designed for other people to extend (mashups), designed for enterprise environment (policy management). Instant Messaging. Jabber provides presence and real-time messaging. See Jabber beyond IM - but messaging platform - not just people-to-people but for application systems as well (alerting/notifications).

Webex 100

Oracle Beehive 1.5: Still A Work-In-Progress

Collaborative Thinking

Team workspaces, web / video conferencing, and integration with desktop productivity tools (including Windows Explorer) were the among the list of improvements cited in the press release. Enterprise Messaging (e-mail, calendar, tasks, contacts). Synchronous Collaboration (web/video conferencing, instant messaging, presence, voice chat). As applications integrate with Beehive services, the unified object model within Beehive will provide contextual consistency.

2009 100

Activity Streams: Moving Beyond Event Aggregation

Collaborative Thinking

I'm also optimistic that the effort can be aligned and integrated into OpenSocial. Facebook, Twitter) although FriendFeed is often cited as the reason for a standardized approach. FriendFeed harvests information from a variety of sources (music, photos, status messages), forcing the company to develop/maintain custom integrations for many different publishers and slowing down the ability to add new publishers.

Skype as a community platform

Digital Habitats

If you are a technology steward, it’s not only a great tool but it’s also a handy example for illustrating some of the use and integration issues that we have to deal with and be able to talk about. Messages can be long and replying is easy.

Skype 170

Re-Thinking Follow Models Within The Enterprise

Collaborative Thinking

The concept is not actually without precedent – instant messaging (IM) systems have included the notion of “presence” for some time. auto-generated e-mail messages) to notify people that there was a state-change in whatever it was that someone had wanted to “follow” (e.g., Current enterprise social networking trends favor the asymmetric approach. The asymmetric nature Twitter approach has been generally accepted as the better practice.

Model 150

News Updates (January 22, 2010)

Michael Sampson - Currents

They completed an online survey about their project teams, reporting how closely they worked with each team member, the frequency with which they communicated with team members using different technologies (including email, telephone, instant messaging and web conferencing), and the extent to which their work suffered from "coordination delay," or time lost while waiting for responses or information from another group member. Don't Forget to Talk!!

2010 109

Are We In A "Post E2.0 Era"?

Collaborative Thinking

While people used e-mail to collaborate, technically e-mail was considered a messaging tool. Other technologies such as portals, search, content management, instant messaging and presence tools helped round out the typical collaboration manifest (even though they were not technically collaboration tools per se). That said, we do have better tools, integration methods, architectures, etc to accomplish this goal in a more comprehensive manner.

2012 100

News Updates (December 8, 2009)

Michael Sampson - Currents

You might imagine the messages which appear on your computer screen for only a few moments do not affect your work. But researchers say that even brief pop-up messages interrupt what you are doing and break your train of thought. Google Wave for Business.

2009 142

Collaborative Thinking: Google FeedServer

Collaborative Thinking

We hope that the approach weve taken is helpful to those who would like to create read/write Atom feeds for existing data sources.

Google 130

Collaborative Thinking: Innovation Has Its Own Personality

Collaborative Thinking

This is an extreme approach to fostering innovation in an otherwise relatively static office environment that was proposed by Robert I. Reorganizing staff can fuel new approaches to engaging everyday problems.

Collaborative Thinking: Microsoft UC (OCS) Presentations and Demos

Collaborative Thinking

Facebook Developers | Integrating Facebook Chat Everywhere Subscribe to Collaborative Thinking Add me to your TypePad People list Archives May 2010 April 2010 February 2010 January 2010 December 2009 November 2009 October 2009 September 2009 August 2009 July 2009 More.

OCS 130

Collaborative Thinking: Info 2.0: Harnessing the power of Web 2.0 and Enterprise Mashups

Collaborative Thinking

Webcast Notes (I assume that replay information will appear at the site): The Good Need to move way from rigid applications to a more free-flowing approach is correct (synergistic with emergence, user-generated content, architecture of participation and other trends re: Enterprise 2.0) message with other messages coming from Lotus. Collaborative Thinking Perceptions on collaboration and social software by Mike Gotta « Its All About Protecting The Member?

Mashup 115

Collaborative Thinking: Microsoft Announces FeedSync But Its Strategy Remains Un-Syncd

Collaborative Thinking

Collaborative Thinking Perceptions on collaboration and social software by Mike Gotta « Social Software Vendor Roundup | Main | AP-AOL Instant Messaging Trends Survey » December 06, 2007 Microsoft Announces FeedSync But Its Strategy Remains Un-Syncd Personally, I find this very confusing. But I wish Microsoft would fix some of the more basic gaps and glaring holes in how it is approaching XML feeds and feed syndication in general.

2007 100

Collaborative Thinking: Social Applications: Leave The Rough Edges Alone

Collaborative Thinking

I dont disagree with that approach, but I think we also need to think beyond the purposeful aspects of social applications. Collaborative Thinking Perceptions on collaboration and social software by Mike Gotta « Designing & Enabling Communities | Main | Enterprise 2.0

Presence Is Too Important To Leave To UC Vendors

Collaborative Thinking

Many people consider presence to be a companion technology that goes along with instant messaging, telephony/VoIP, conferencing and mobile technologies. blog posts, bookmarks, status messages, calendar events) in a way that mimics consumer counterparts (e.g.,

Microsoft's Unified Communications Predictions

Collaborative Thinking

Analysts and associations will begin to hold vendors accountable for delivering true unified communications, which includes--at a minimum--a single identity with presence at the core, a single inbox, unified management, developer tools, and a unified user experience across voice, conferencing, instant messaging, and email. I would add an open integration and interoperability framework - a UC platform should not equate to "single vendor".

Collaborative Thinking: PARC Forums: People & Social Technologies

Collaborative Thinking

So you end up with some topic areas missing - like anything that is real-time collaboration is missing but some definitions of social software include that topic - also missing are vendors that have e-mail integrated within a team collaboration software suite - and some social tools are missing like those that deliver social bookmark systems or feed syndication platforms.

2007 100

Collaborative Thinking: Social Software Vendor Roundup

Collaborative Thinking

At the beginning of 2007, our customers came looking with a more tool-centric approach, but interestingly most now come looking for a suite of solutions. That might point more towards a tool approach, but perhaps the tool of the future is not one of the categories above but all of them together with a killer strategy to leverage incumbent enterprise data.

Collaborative Thinking: Enterprises Not One Dimensional - Technology Not the Only Influence on the Future Enterprise

Collaborative Thinking

There are clear business and technology benefits through a platform approach towards social software. Collaborative Thinking Perceptions on collaboration and social software by Mike Gotta « Connectivity Scorecard | Main | What A Yahoo!

2008 130

Collaborative Thinking: IP Democracy: The Futility Of Internet Privacy?

Collaborative Thinking

Some UVA undergrads are taking a look at the exposure of private user data to third-party applications through Facebook's platform API and devising an approach to limiting it. Facebook Developers | Integrating Facebook Chat Everywhere Subscribe to Collaborative Thinking Add me to your TypePad People list Archives May 2010 April 2010 February 2010 January 2010 December 2009 November 2009 October 2009 September 2009 August 2009 July 2009 More.

Blog Cases from 2005: Jim McGee on Knowledge Work

Portals and KM

  Before successfully launching his blog Jim had been experimenting with several other approaches to using web technologies as part of knowledge management when he was the Chief Knowledge Officer for Diamond Technology Partners, a strategy consulting firm he helped found in 1994. Email and instant messaging provided a quick way to create short bits of content but they solved only half the problem.

2005 116

Oracle's View On Enterprise 2.0

Collaborative Thinking

Thumbs-up: The idea of one single repository is somewhat idealistic but I read this as more of a centralized approach in terms of policies and management (critical for compliance demands), which I would agree with - I would also agree with another interpretation that Oracle means a centralized framework to integrate/federate a collection of systems. Thumbs-up: Sure - contextual integration with business applications I buy. instant messages), social content creation (e.g.,

Are We In A "Post E2.0 Era"? (Collaborative Thinking)

John Tropea - Delicious Collaboration

While people used e-mail to collaborate, technically e-mail was considered a messaging tool. Other technologies such as portals, search, content management, instant messaging and presence tools helped round out the typical collaboration manifest (even though they were not technically collaboration tools per se). That said, we do have better tools, integration methods, architectures, etc to accomplish this goal in a more comprehensive manner. Instant Messaging.

2012 37

The Power Of Pull: Joi Ito And Yossi Vardi Have Pull, And So Can You (Book Excerpt)

John Tropea - Delicious Social Network

Perhaps his biggest success was the co-founding of Mirabilis, the company behind the first instant messaging technology, ICQ (“I seek you”), which AOL bought for $400 million in 1998. Anyone approaching pull in a mercenary, “what’s-in-it-for-me” fashion is likely to get burned.

2010 77