Organizations Struggling to Integrate Customer Channels

Michael Sampson - Currents

Recent research by Pitney Bowes points to the problem of low integration between different marketing channels , and the consequential costs of this: " Pitney Bowes Software (PBS), a global leader in customer data, analytics and communication software and services reveals, through a study of large B2C organisations in UK, France and Germany, that customers are being lost through fragmented and inconsistent communications and failure to integrate marketing channels.

Kapow Software - A New Approach to Application Development

Michael Sampson - Currents

When building applications that integrate data from multiple systems, Kapow Software offers an alternative to manual coding or relying on poorly-implemented APIs : " In my books and workshops on collaboration, I talk about the technology being "at most 10% of the equation" when it comes to success.

Integrating Transactions and Interactions: A Fable

Portals and KM

In the last two days, I wrote about: Integrating the Interactions with the Transactions, and Maybe Enterprise 2.0 I this post I want to share an example of an early success with this type of integration using old school tools. Home office often operated on bad data. This approach was new, as the people had never been asked this question. News of the new approach spread quickly through the rumor mill and the new IT system got a lot of good press.

Thinking About How Real Workers Use New Collaboration Tools – the Ford Approach

Michael Sampson - Currents

Among other changes, he comments on the new approach Ford IT took with helping users understand how to make use of the various tools available to them in their work: Many IT departments have had to cut back on their help desk and user support in recent years and have ended up leaving users to their own devices — figuratively, and even literally in some cases. Data and video and audio [collaboration] is the second area of focus.

2014 120

Organising Knowledge » Information Sharing Isn’t Data Management

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Information Sharing Isn’t Data Management From Dale Meyerrose, US associate director of national intelligence, this clearly stated piece about the importance of an integrated metadata strategy for the enterprise. My only problem is he seems to confuse information sharing with data management.

Share 100

Notes on CCS105 Bayer MaterialScience - Integrating IBM Connections and Microsoft Technologies

Michael Sampson - Currents

Bert Oberholz and Cindy Schlebusch from BMS are talking about BMS's implementation of Connections, and the integration with Microsoft technologies. in 2010, more focused approach - to introduce Connections with the new personalized work place (a new standard laptop image). -. plan for 2012 - Bayer-wide availability, integration with SharePoint, and Connections 4 late in 2012. integration challenges: -. integrating Profiles.

2012 120

Gnip Continues To Push For A Real-Time (Data) Web

Collaborative Thinking

The Gnip product offerings are growing today as we officially announce a new Push API Service that will help companies more quickly and effectively deliver data to their customers, partners and affiliates. (See See the TechCrunch article: Gnip Launches Push API To Create Real-Time Stream Of Business Data ). Real-time Data Delivery: Complete white-label approach allows for company defined URLs to be enhanced for real-time data delivery.

Push 100

Enterprise 2.0 Conference Notes: Three Approaches to Social Computing Platforms

Green Chameleon

I think there are markets for each of the three approaches on this panel. (I Microsoft - we want to make sure MS platform that has key elements that work with all components - e.g. not just tags in wikis but also in enterprise applications - we want the integration of all data - like tags (I think Microsoft and Jive both made good points here). I went to an interesting session at the Enterprise 2.0 conference on Wednesday led by our very own Jevon MacDonald.

2014, The Year That Was

Elsua

Do them in March to get people out of their homes right as spring kicks in or by November before everyone hides for the remaining of the year as winter approaches fast and furious. elsua General Interest In the News Learning Life Metablogging Work Life Integration

2014 206

Collaborative Thinking: Sametime 7.5 Asterisk

Collaborative Thinking

& Asterisk IBMs approach to unified communications is anchored around applications, an important distinction from the current state of Microsofts effort which has been more centric to platform convergence. plug-in and integration with Asterisk (an open source PBX).

Collaborative Thinking: Building A Robust Feed Syndication Platform

Collaborative Thinking

While this type of scale may not be necessary within an enterprise per se - it does illustrate how such platforms should be approached as a core infrastructure decision. Facebook Developers | Integrating Facebook Chat Everywhere Subscribe to Collaborative Thinking Add me to your TypePad People list Archives May 2010 April 2010 February 2010 January 2010 December 2009 November 2009 October 2009 September 2009 August 2009 July 2009 More.

Collaborative Thinking: Social Media & Financial Services

Collaborative Thinking

Collaborative Thinking Perceptions on collaboration and social software by Mike Gotta « Lingering Privacy Doubts Over Facebooks Beacon | Main | Social Media & Pharmaceuticals » December 04, 2007 Social Media & Financial Services An article worth reading that outlines the approach taken by two organizations: Wells Fargo entered the social media game when it launched Stagecoach Island in May 2005.

2007 100

The FASTForward Blog » Awareness Makes a Smart Move with Its Facebook Integration: Enterprise 2.0 Blog: News, Coverage, and Commentary

John Tropea - Delicious Social Network KM

Awareness Makes a Smart Move with Its Facebook Integration by Bill Ives May 5, 2008 at 7:12 am · Filed under Enterprise 2.0 We discussed their recently announced Facebook integration through their Awareness Facebook Application Framework. I have also written about how a number of firms have provided a means to integrate social software (aka enterprise 2.0) You can integrate it with your enterprise environment.

2008 28

Green Chameleon » Who Makes Policy?

Green Chameleon

One of the key enablers in organisation-wide KM implementations is having your policies relating to information management, records management, IT security, privacy, knowledge sharing, etc, all integrated and aligned with each other.

Policy 130

The Value of Community Ecosystems

Online Community Strategy

Integrate Community Into The Fabric of the Organization. Growth-minded companies are fully embracing community as a concept and integrating community ecosystem development practices into the fabric of their business with great success.

2019 46

Influence | Forum One: Internet Strategy, Social Media, User Experience and Web Site Development

Influence

Read More » Online Approaches for Inviting and Collecting Public Input Joe Pringle in Influence 4 Jun 2010 I was invited to present last week at the University of Marylands Human Computer Interaction Labs workshop on Government and Social Media. Read More » Entrepreneurship and Internet Diplomacy in the Muslim and Arab World Sarah Hassaine in Influence 17 May 2010 When President Obama took the stage in Cairo, Egypt last year, millions tuned in to hear his approach for improved U.S.-Muslim

2010 40

My First Year as a Consultant and what 2016 Holds for Online Communities (I hope)

Online Community Strategy

Based on my experience building online communities and collaborative experiences, as well as research I’ve conducted, I’m convinced that a new and comprehensive approach to online communities is the way forward. Show your source data when you have it.

2015 54

The Visualness of Microsoft Planner with the Rigour of Microsoft Project #office365

Michael Sampson - Currents

Microsoft, while late to the game, has integrated Planner into Office 365. Until recently, Microsoft offered no integration between Project and Planner, despite owning both assets. That may change in the future, but today the integration is non-functional.

2017 116

Google Opens Apps Marketplace and Zoho Joins with CRM and Project

Portals and KM

The Google Apps Marketplace makes it easier for more than two million Google Apps customers to discover, purchase and deploy integrated business applications and related professional services. By integrating with user account and application data stored in Google Apps, these cloud applications provide a simpler user experience that can increase business efficiency and reduce administrative overhead.

2010 143

Blog>> Trends in Knowledge Management

Green Chameleon

Traditionally, KM was more often than not a top-down driven approach. Enterprises can benefit from semantic web services by defining company-wide meta-data on all forms of knowledge and improve coherence and consistency in classifying content which will lead to more accurate search results. suggest the the new trends are processes integration, reduction of information overflow, and integrating tools into a few applications.

The Art of the Possible in London – with Automated Intelligence, Microsoft UK, and Others

Michael Sampson - Currents

He talked about the Automated Intelligence approach to helping clients achieve this. Simon talked about some big numbers – like the financial services firm that has 45 TB of data / 115 billion documents that need to be analysed and categorised in advance of migrating to Office 365.

2016 116

Whitepaper: Enterprise Mashups Change Everything

Evolving Web

The mashup's strength lies in discovering the atypical , in exploiting data in new ways. Rapid experimentation with data leads to invention." You see, we are creating data at an exponential rate. This data can be combined and analyzed (via mashups).

Mashup 173

Blog>> IKO Conference - Conference Guide

Green Chameleon

The application of search to Linked Data sets as well is going to provide a lot of food for thought.” ” “Good overview of KM related topics and current trends and how to integrate these into more balanced and holistic approaches.” Here is the pdf version of the full Conference Guide provided to participants.

2015 100

In Connection We Trust

Alchemy of Change

The issue of online trust is very hot right now, thanks to a number of recent, high profile cases of identity and data theft. It’s a healthy reminder of how much trust we’re putting in Facebook to steward our data in responsible ways.

Education Technology Action Group consultation

SocialTech

Last Monday I was invited to Sanctuary House to contribute to two face to face meeting relating to the Data and Infrastructure strand identified by the Education Technology Action Group (ETAG) as one of its three key workstreams. This isn’t, of course, to say that there is any shortage of schools and school staff making effective and creative use of innovative approaches that are supported, or made possible, by the use of technologies.

Notes on SW101 Building a Smarter Workforce

Michael Sampson - Currents

data and science are coming to HR - getting away from gut feel, beliefs, and philosophies for making talent decisions. -. use science and data, not just beliefs. is my company internally integrated, to offer the best value end-to-end for customers. theatres with a good approach here earn more than theatres without on. -. Have now integrated Connections into the internet.

2013 139

Cancer Commons - another open-science initiative

Endless Knots

" The move to aggregate data is very popular in medicine these days -- and difficult given the legacy systems of different institutions and the addiction to paper records that leaves the medical field woefully behind industry in its database interoperability.

Are We In A "Post E2.0 Era"?

Collaborative Thinking

Accepting of many types of data. Portals represented the best-in-class capability back then to enable contextual collaboration since application and collaboration portlets could be composed into a single, integrated user experience. While there were plenty of technology limitations, it’s important to historically note that today’s siren call to integrate social tools into business apps and processes is not a new idea.

2012 168

IGLOO Software Embeds MicroStrategy BI Tools for Social Insight

Michael Sampson - Currents

IGLOO Software announced a partnership with MicroStrategy , for the integration of MicroStrategy's business intelligence tools into IGLOO's social business suite: " The solution will allow IGLOO customers to track user participation, influence, activity and engagement in a social intranet or extranet. The resulting activity and dialogue produces unprecedented volumes of data around social behaviors and actions.

Notes on "Social Business: Moving the Business Needle Forward" at AusLUG 2013 - Chris Crummey, IBM

Michael Sampson - Currents

For social areas - social networking, social analytics, social content, and social integration. It's integrated and seamless by design. -. integrating Connections into Notes 9 Social Edition, Microsoft Outlook and Office, and Mobile Clients. Various Microsoft customers say, "IBM integrates better with Outlook and Internet Explorer than Microsoft does." Want to integrate other applications into there.

2013 146

Ethical behaviours online

Jenny Connected

When we started this research we were concerned about how to deal ethically with the data we were collecting and shared our thoughts with Rhizo14 participants , before determining how we would approach this.

2015 163

BAN FORMS! IT just can't keep up with business networks

Governance in a Networked World

Paper forms are clearly an indication that a firm has poor systems or they are just being too lazy to navigate the maze and therefor asking the poor customer to be the data entry person again.

Participatory Surveillance with Social Software in Creative Projects – Olga’s thesis

Taming the spaces

The theoretical approach integrates social surveillance techniques with social software, participant behaviors in hybrid ecosystems, and also the new media art. This surveillance concept is related with security, city video cameras, and other data collecting devices. Olga Ivanova , one of my students has finished her master thesis text. I am quite happy how it came out.

The Art Of The Possible

Collaborative Thinking

Need all pieces in order to send complete systems (Oracle's assertion that justifies Fusion - could debate that re: standard interfaces, protocols, etc - owning all the parts just one model/approach not the only one). What's changed over last year: By delivering domain (CRM, ERP) solutions and vertical solutions (industry specific) provides them with important insight on understanding flows of work, data, etc.

2009 111

Enterprise 2.0: A Transition From Destination Site To Platform Services

Collaborative Thinking

This effort will not go to waste since these types of integration capabilities (e.g., Social networking services will enable organizations to take social data within the social network site and surface that information contextually within another system (e.g., And if you have a lot of really interesting information locked up in that platform, it’s pretty natural to want to integrate that information within other systems where it can be helpful.

2011 157

Social Innovation Meetup: “Exploring Labs for Social Change” – presentation notes

Making CommunitySense

Chairman of the Federal Reserve Alan Greenspan had relied on financial data and models for over 40 years, only to then have to admit how flawed these constructs from “the dominant culture” were. Integrated approaches are key, and an HDL Studio is a good way to start.

2013 182

“Square” Pegs Mobile Payments – Round Hole Still Not Filled

Alchemy of Change

The even bigger draw for these merchants though is better management of their sales data and better connections with customers. It’s been predicted for years, but we are finally starting to see real progress in integrating payment processing with near field communications (NFC).

2011 270

Improve Your SEO with Darwin Ecosystem’s Keyword Memes™ Drawn From Tweets

Portals and KM

Our newly announced API harvests the correlated keywords associated with the movement of tweets to deliver Keyword Memes that can be added to your web pages’ meta data. Darwin Ecosystem now offers Keyword Memes for SEO solutions through our API subscription and integration services. 

2013 163

Notes from the Opening General Session at IBM Connect 2013

Michael Sampson - Currents

Need to make "big data" more accessible. - communities - an integrated meeting room. -. Foresee in Germany, have integrated Connections with a full touch capable table. -. Notes 9 Social Edition - integrates social capabilities into the inbox. -. FileSync capability for integrating / synchronizing across multiple devices. decided to go for a holistic approach, bringing people together internally and externally. Enables us to see the patterns in the data.

2013 141

A new initiative supporting communities to develop digital assets

Social Reporter

There’s often a big gap between those working in innovative ways in communities to develop our physical assets of land and buildings, and those with the tech skills to use public data and online systems to develop local digital assets. The UK Government is wedded to implementing a digital-by-default approach to public service delivery, and is investing significant public funds in open and big data alongside cutting-edge technological innovation.

Assets 163

IBM Global CMO Study: Highlights

Portals and KM

There were fours key trends: data explosion, social platforms, channel and device choices, and shifting demographics. quintrillon bytes of data daily. Over 90% of the world’s data has been generated in the past two years. CMOs struggle to get meaningful insights from all this data. Web data has evolved today to include social media, videos, and web-based forms, as well as traditional enterprise data such as financial, customer and order data, and transactions.

2013 130

Notes on KEY101 Industries Get Social

Michael Sampson - Currents

Some notes: Bob Picciano, GM, Information Management and Big Data. That's about big data. the four "I's" - How we Interact, how we become Informed, how we Integrate the supply chain. Have been working on a new approach to health care plans since 2006. Huge growth in data, which demands the need to understand what the data means. Social business approaches impact governments. a smarter travel approach - eg.,

2013 118

Activity Streams: Moving Beyond Event Aggregation

Collaborative Thinking

I'm also optimistic that the effort can be aligned and integrated into OpenSocial. Facebook, Twitter) although FriendFeed is often cited as the reason for a standardized approach. FriendFeed harvests information from a variety of sources (music, photos, status messages), forcing the company to develop/maintain custom integrations for many different publishers and slowing down the ability to add new publishers.