Thinking About How Real Workers Use New Collaboration Tools – the Ford Approach
Michael Sampson - Currents
APRIL 20, 2014
Among other changes, he comments on the new approach Ford IT took with helping users understand how to make use of the various tools available to them in their work: Many IT departments have had to cut back on their help desk and user support in recent years and have ended up leaving users to their own devices — figuratively, and even literally in some cases. Data and video and audio [collaboration] is the second area of focus.