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Competitive advantage from better interactions

John Tropea - Delicious Collaboration

These "tacit" activities—involving the exchange of information, the making of judgments, and a need to draw on multifaceted forms of knowledge in exchanges with coworkers, customers, and suppliers—are increasingly a part of the standard model for companies in the developed world. But employees such as managers and salespeople, whose jobs consist primarily of such activities, now make up 25 to 50 percent of the workforce.