IBM Connections Conversations - 3: Analytics + Social

Portals and KM

In this post we will look at the new analytics capabilities, as well as the advantages of being able to work both inside and outside the enterprise through the same platform. What is exciting here is the integration of social capabilities and analytics. For example, the fully networked organizations had almost twice as such integration of social aspects into the employees day to day work and a greater improvement in benefits.

Year-End Thoughts On Social Media, Social Networking Social Analytics

Collaborative Thinking

While a lot of my research agenda and client interactions focused on collaboration and Enterprise 2.0 / social software during 2009, the most sizeable amount of time and energy for me this year was spent on social media, social networking, and social analytics (externally as well as internally). identity, security, compliance, reputation) and technology-related concerns regarding integration points between consumer sites and the enterprise (e.g., Social Analytics.

Organizations Struggling to Integrate Customer Channels

Michael Sampson - Currents

Recent research by Pitney Bowes points to the problem of low integration between different marketing channels , and the consequential costs of this: " Pitney Bowes Software (PBS), a global leader in customer data, analytics and communication software and services reveals, through a study of large B2C organisations in UK, France and Germany, that customers are being lost through fragmented and inconsistent communications and failure to integrate marketing channels.

Telligent Releases an Integrated Suite of Collaboration Tools with High Powered Metrics | The AppGap

John Tropea - Delicious Community

In addition, Telligent previewed the newest version of Telligent Analytics¬ (previously Harvest Reporting Server) for Enterprise 2.0 With extensive reporting capabilities, Telligent Analytics 3.0 I was especially impressed with the comprehensive nature of the analytics.

Collaborative Thinking: Sametime 7.5 Asterisk

Collaborative Thinking

& Asterisk IBMs approach to unified communications is anchored around applications, an important distinction from the current state of Microsofts effort which has been more centric to platform convergence. plug-in and integration with Asterisk (an open source PBX).

The Value of Community Ecosystems

Online Community Strategy

That journey continued with Forum One, where we developed the first conference series for community executives and developed the first practitioner research on analytics, strategy and practice. Integrate Community Into The Fabric of the Organization.

2019 46

Collaborative Thinking: Building A Robust Feed Syndication Platform

Collaborative Thinking

While this type of scale may not be necessary within an enterprise per se - it does illustrate how such platforms should be approached as a core infrastructure decision. Facebook Developers | Integrating Facebook Chat Everywhere Subscribe to Collaborative Thinking Add me to your TypePad People list Archives May 2010 April 2010 February 2010 January 2010 December 2009 November 2009 October 2009 September 2009 August 2009 July 2009 More.

The FASTForward Blog » Awareness Makes a Smart Move with Its Facebook Integration: Enterprise 2.0 Blog: News, Coverage, and Commentary

John Tropea - Delicious Social Network KM

Awareness Makes a Smart Move with Its Facebook Integration by Bill Ives May 5, 2008 at 7:12 am · Filed under Enterprise 2.0 We discussed their recently announced Facebook integration through their Awareness Facebook Application Framework. I have also written about how a number of firms have provided a means to integrate social software (aka enterprise 2.0) You can integrate it with your enterprise environment.

2008 28

Notes from the Opening General Session at IBM Connect 2013

Michael Sampson - Currents

communities - an integrated meeting room. -. Foresee in Germany, have integrated Connections with a full touch capable table. -. Notes 9 Social Edition - integrates social capabilities into the inbox. -. FileSync capability for integrating / synchronizing across multiple devices. decided to go for a holistic approach, bringing people together internally and externally. Smarter Workforce Analytics Suite (coming in 2013).

2013 141

Notes from INV301 IBM's Social Business Strategy

Michael Sampson - Currents

monitoring and analytics for customer care and insight. -. IBM has research that shows the application of collaboration, business intelligence/analytics, and direct customer interfarce for a variety of business areas. -. driven by analytic tools. -. driven by process integration - process efficiecy, process accelation, accelerated engagement, business culture of innovation. -. IBM's w3), it's changed the conversation from seeking analytics to explore what it all means.

2012 122

IBM Connect 2013: My Opening Session Notes

Portals and KM

I would add that application integration is an important part of this connection. File Sync allows you to integrate with iPad, Mac, Windows, etc. They found this using social analytics. This undermines their traditional face-to-face selling approach.

2013 164

IGLOO Software Embeds MicroStrategy BI Tools for Social Insight

Michael Sampson - Currents

IGLOO Software announced a partnership with MicroStrategy , for the integration of MicroStrategy's business intelligence tools into IGLOO's social business suite: " The solution will allow IGLOO customers to track user participation, influence, activity and engagement in a social intranet or extranet. IGLOO will integrate MicroStrategy's BI platform into the IGLOO administrative console in order to enrich the community management and reporting process.

Lotusphere 2011 Notes: Future of Social Business – Rest of the Story

Portals and KM

Charlie said a major part of his role is to make it easy to integrate Lotus technology and add more social to apps.  Chris spoke about business analytics. They have taken the social core of the Connections Suite and added analytics.

2011 182

The Art Of The Possible

Collaborative Thinking

Need all pieces in order to send complete systems (Oracle's assertion that justifies Fusion - could debate that re: standard interfaces, protocols, etc - owning all the parts just one model/approach not the only one). Sun Oracle Database Machine (leverage setup form last night - Oracle's version of an iPod re: integrated hardward/software device - maybe Oracle should call it the Oracle "dataPod" - would make a funny graphic (a person with earbuds plugged into their enterprise data.).

2009 111

Lotusphere 2012 Notes: Opening Session

Portals and KM

  There are embeded apps to integrate multiple apps into a single place. Suzanne showed multiple examples of integrated with third party apps like SAP and Trilog. We need to integrate the old school systems of record with the new school systems of engagement. 

2012 188

Are We In A "Post E2.0 Era"?

Collaborative Thinking

Portals represented the best-in-class capability back then to enable contextual collaboration since application and collaboration portlets could be composed into a single, integrated user experience. While there were plenty of technology limitations, it’s important to historically note that today’s siren call to integrate social tools into business apps and processes is not a new idea. I just read an interesting report from my ex-colleague Larry Cannel from Gartner (" The Post-2.0

2012 168

Notes on "Social Business: Moving the Business Needle Forward" at AusLUG 2013 - Chris Crummey, IBM

Michael Sampson - Currents

For social areas - social networking, social analytics, social content, and social integration. It's integrated and seamless by design. -. integrating Connections into Notes 9 Social Edition, Microsoft Outlook and Office, and Mobile Clients. Various Microsoft customers say, "IBM integrates better with Outlook and Internet Explorer than Microsoft does." Want to integrate other applications into there.

2013 146

Notes on ID225 Setting Up Communities to Solve Your Biggest Challenges

Michael Sampson - Currents

It's also an approach I initially wrote about in Seamless Teamwork). - IBM Connections offers a plethora of tools - profiles, communities, files, wikis, activities, forums, home page, social analytics, micro-blogging, bookmarks, and blogs. using Quickr Document Library integration, place catalog, and calendar. With document integration, you can bring existing content across more easily. Good to see the scenarios approach being used as a way of describing capabilities.

2012 114

Lotusphere 2011 Notes: Press Conference

Portals and KM

A – Companies need to be able to develop mashups and allow for integration. How will the IBM approach impact implementations? A - You need to mix and match sources with open integration and change business process and capabilities to make for strategic applications.

2011 179

Tech steward meet tech mentor

Digital Habitats

On the other hand, he or she may play an integral role in demonstrating the technology practice or even installing the technology and ensuring its status as operational. (Cross-posted from my Learning Alliances blog.). Recently I finished a remarkably useful book: Mizuko Ito, et al.

Skype as a community platform

Learning Alliances

If you are a technology steward, it’s not only a great tool but it’s also a handy example for illustrating some of the use and integration issues that we have to deal with and be able to talk about. everyone is on Skype, conference calling and group chat are nicely integrated.

Skype 236

Google+ Hints at a Social Media Marketing Revolution

Alchemy of Change

This has some integrating implications and possibilities for connecting this information with organization’s relationship management database – but more about that later.

Google 264

Notes on KEY101 Industries Get Social

Michael Sampson - Currents

Adam and his team work with clients on social business, mobile, analytics, commerce, etc. - the four "I's" - How we Interact, how we become Informed, how we Integrate the supply chain. Customers are struggling to understand what to do next - they get the concept of digital, mobile, social, and analytics. Have been working on a new approach to health care plans since 2006. Social business approaches impact governments. a smarter travel approach - eg.,

2013 118

Tech steward meet tech mentor

Learning Alliances

On the other hand, he or she may play an integral role in demonstrating the technology practice or even installing the technology and ensuring its status as operational. Recently I finished a remarkably useful book: Mizuko Ito, et al.

IBM Global CMO Study: Highlights

Portals and KM

The new IBM Customer Experience Suite provides CMOs with the ability to manage and integrate all types of data on their web sites and then analyze it for deeper insight into customer buying patterns and sentiment. The new IBM Intranet Experience software brings the power of social and analytics capabilities to CIOs and lines of business employees to help organizations innovate and evolve their internal operations and communications.

2013 130

How helpful is journalism for People Powered Change? Further thoughts.

Social Reporter

It will provide every sort of social media tool, and both stands on its own as a system and integrates with external sources. So much for the analytical, critical bit of reporting in this.

2011 188

Breakfast with Alistair Rennie in Sydney - Some Notes

Michael Sampson - Currents

Research finding: companies who outperformed their industry are more than 3X as likely to have adopted smart work practices - faster at being able to build skills to new markets, more likely to identify people with needed skills, more likely to gain insights and losve problems by rating and commenting, more likely to integrate and deliver data from multiple sources. Some Microsoft shops are putting in the Lotus Sametime platform for integrated presence and interaction modalities.

2010 133

Webtrends Engage 2010 – New Orleans - February 1 - 4

Portals and KM

  I recently covered Webtrends on the AppGap blog (see: Webtrends Provides Comprehensive Customer Intelligence Data Collection, Integration, Analysis, Optimization and Visualization ). I have heard good things about this approach from people who attended the recent Boston session.

2010 164

Activity Streams: Moving Beyond Event Aggregation

Collaborative Thinking

However resulting “stream glut”, interoperability, and security-related issues will threaten benefits unless better user experience design, filtering, standardization, permission models, and back-end analytics are applied. . I'm also optimistic that the effort can be aligned and integrated into OpenSocial. Facebook, Twitter) although FriendFeed is often cited as the reason for a standardized approach. When it comes to 2011 trends, I posted earlier on " Enterprise 2.0:

Lotusphere 2011 Notes: Opening Session

Portals and KM

A social business allows people to get engaged and provides analytics on this engagement. They have introduced a new depth of capability to the Lotus product line, along with increased analytics and simplicity to drive adoption.  They have been doing this approach for some time. 

2011 179

Enterprise 2.0 Summit: Learning from Alcatel-Lucent, IBM, Yves Caseau, BASF & More "How People Matter"

21st Century Organization

Alcatel-Lucent- An Implementation Approach to Follow. A highlight of Cordelia's presentation for me is the human capital forethought, ensuring the talent is at hand to scale Connect.BASF as the platform becomes increasingly integral to business operations.

2012 169

My KM World Session Notes: Creating a Semantic Infrastructure Platform

Portals and KM

In the early days of KM, there were numerous attempts to utilize information technologies and approaches (search, taxonomies, etc.) However, today, with a rich array of text analytics and knowledge platform software, we are in a position to support real knowledge creation and sharing, but only if we approach it with the right foundation. Text analytic tools can suggest tags and then authors can simply approve. He also covered how to evaluate text analytics tools. 

2011 116

Skype as a community platform

Digital Habitats

If you are a technology steward, it’s not only a great tool but it’s also a handy example for illustrating some of the use and integration issues that we have to deal with and be able to talk about. everyone is on Skype, conference calling and group chat are nicely integrated.

Skype 170

Notes from IBM's Social Business Success Story #ibmsocbiznz @socialbizguy

Michael Sampson - Currents

It's even integrated with Sametime, to suggest giving thanks to people. -. Social Analytics - where the system starts to recommend things you should read, or people you should know (and why) - based on your connections, behaviours, and expressed interests. -. The IBM Social Business AGENDA approach, through a free workshop. Also, social analytics helps inform me about what's important and what I should be paying attention to. -.

2012 157

Are We In A "Post E2.0 Era"?

Collaborative Thinking

Portals represented the best-in-class capability back then to enable contextual collaboration since application and collaboration portlets could be composed into a single, integrated user experience. While there were plenty of technology limitations, it’s important to historically note that today’s siren call to integrate social tools into business apps and processes is not a new idea. I just read an interesting report from my ex-colleague Larry Cannel from Gartner (" The Post-2.0

2012 100

Share2011 - The Seven Most Important SharePoint Success Factors (Richard Harbridge, Allin Consulting)

Michael Sampson - Currents

from working on a document alone, to working on it with others, to using workflow for getting things routed around, to analytics on what's happening. - Success principle 6 - take an iterative approach to SharePoint. It makes it more easy to integrate the tools into day—to-day work.

2011 148

Interconnected Business Trends from Michael Fauscette

Portals and KM

They include:  cloud computing, everything as a service, networked business (customers, employees, partners), the power of community, internet of things, big data, predictive analytics, multifaceted business models, and necessity driven innovation. Like many other firms we chose to offer a cloud solution and a services approach for the flexibility we can offer and the simplicity that our clients face in terms of technical implementation.

2010 126

IBM Connect 2013: Ed Brill on Reinventing the Inbox

Portals and KM

Another major change that is coming is to use analytics to prioritize your mail so the most relevant messages come to the top of the email inbox, replacing the simple chronological order that has been standard for some time. IBM Docs also has integrated social features.

2013 194

Don’t Underestimate the Value of Your Community Managers

Elsua

“To assess, reconcile and coordinate the ‘social’ approach across a wide range of enterprise functions. To keep up with the ever changing technologies and analytics options. To set up enterprise-wide governance processes and regularly coordinate efforts and approaches globally.

2012 242

Tech steward meet tech mentor

Digital Habitats

On the other hand, he or she may play an integral role in demonstrating the technology practice or even installing the technology and ensuring its status as operational. (Cross-posted from my Learning Alliances blog.). Recently I finished a remarkably useful book: Mizuko Ito, et al.

Recommind Supports End-to-End eDiscovery

Portals and KM

This reflects a more proactive approach that is being adopted by many Recommind customers. This broader approach means that content collection is not an isolated activity but one that is integrated into an enterprise’s total information management system on an ongoing basis.

Lotusphere 2012 Notes: Social Business for SMBs

Portals and KM

Ken said their goal is to make sure people are productive and take a very social approach that is different from the legal industry in general. Roxanne said they like the integration with a single vendor and will go with IBM even if not top rated on that app as long at it is near the top.

2012 182

News Updates (January 22, 2010)

Michael Sampson - Currents

Another approach is to divide project duties between team locations so that tasks requiring frequent interaction are handled by team members with overlapping hours. Box.net added an integrated file viewer to its service, enabling users to view files in the browser without having to open the actual authoring application. " In recent years, Newsgator has transformed into a collaboration provide that is clearly focused on integrating with Sharepoint. Don't Forget to Talk!!

2010 109