Social Business Implementation Challenges - Metrics, Risk, and Change Management

Michael Sampson - Currents

Three key issues must be addressed, based on interviews and survey responses: (1) Companies need to consider how to incorporate social metrics into their traditional enterprises and processes. (2) Metrics can be hard, and can be easily twisted to prevent things rather than enabling the exploration of possibilities. Given I wrote the book on User Adoption Strategies , the activities noted in Debra's blog post from the study are all applicable. Collaboration User Adoption

Useful Guidelines and Metrics for Speeding Up Your Organization

Portals and KM

adoptions. From this work they abstracted four critical leadership practices than enable strategic speed and conceived of two key metrics: reduced time to value and increased value over time. Again, this scorecard can be a very useful metric in evaluating enterprise 2.0 adoption, as well as those who simply what to effectively speed up the efforts of their company.

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Socialcast Adds Sharepoint and Outlook Integration, New Features, and Enhanced Metrics

Portals and KM

Tim said that the Outlook integration has proven to be a useful way to get late adopters within enterprise organizations participating in microblogging; people start within Outlook and many migrate to using Socialcast directly to access additional features.

The New Capitalism – People and the Need for New of Value Metrics

Portals and KM

conference in Boston be sure to attend Catherine's session on " Building an Online Community from Strategy, Planning, and Launch to Effective Engagement and Adoption.”  Her session is at 11:15 – 12 on Tuesday June 19 in Room 312.  I have seen what happens where start-ups do not invest in employee development or large organizations cut back on it with damaging consequences.

2012 136

Changing IT Mindsets From Deployment To Adoption

Collaborative Thinking

strategists need to think of their projects in terms of adoption not deployment. Often those results are based on metrics that examine cause-effect impacts and improved business outcomes. Metrics (and ROI) for people-centric solutions need to be recast. I’ve always found it interesting why the various tools we’ve previously thoughts as the “right answer” are continually replace by tools we believe to be “the next right answer”.

More Feedback on User Adoption Strategies

Michael Sampson - Currents

While Mike retains the title for the only blog review of User Adoption Strategies that I've seen, there has been a few comments on Twitter and via email. Here's what I've got: Maish wrote, Finished reading @collabguy 's book on user adoption strategies. Great information for #SharePoint pros struggling with adoption issues! Modery said, just had a "why didn't I think about that before" moment while reading @collabguy 's "User Adoption Strategies" book!

Boston E20 Notes: Building an Online Community from Strategy, Planning, and Launch to Effective Engagement and Adoption

Portals and KM

I attended Catherine Shinner’s session - Building an Online Community from Strategy, Planning, and Launch to Effective Engagement and Adoption. I am pleased to be back for my sixth Enterprise 2.0 conference in Boston. Here is a link to a summary of last year’s notes.

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Notes on CUST119 Prudential: Thinking about Social Business Adoption? Don't Forget Enterprise Social Governance

Michael Sampson - Currents

Developed an Adoption and Governance Strategy. Strategy (business and Technology strategy), Policy & Standards, Governance and Support, Ongoing Monitoring and Controls (metrics, reporting communications, education, control roles, etc.). Jean Balbo from Prudential Financial is talking about enterprise social governance. Jean is the Director of Process Management. Some notes: 1. Prudential is 137 years old, has $1 trillion in assets under management. 50000 employees, in 35 countries.

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Engagement Scorecard from Sitrion

Michael Sampson - Currents

Sitrion’s Engagement Scorecard provides an analytical and visual way of tracking metrics associated with Sitrion’s social and collaboration tools. Drill Down views of each metric provide trend data over time to assist with more detailed analysis. Adoption

2014 164

Telligent Releases an Integrated Suite of Collaboration Tools with High Powered Metrics | The AppGap

John Tropea - Delicious Community

They offer six different types of “buzz&# metrics to let you know what is being said within the enterprise. Telligent Releases an Integrated Suite of Collaboration Tools with High Powered Metrics [.]

Half-a-Call More Per Hour

Michael Sampson - Currents

What’s your performance metric? Could your key performance metric be changed … even just that little bit extra … by standing to work more during the day? Adoption & Effective Use Tools & Technologies

2016 116

Gamification for Collaboration Potential

Michael Sampson - Currents

But, how can you apply measurement metrics to the more subjective sciences of collaboration and business success? By encouraging users to adopt social software through gamification, we have the opportunity to improve performance and drive bottom-line returns. ". Since I wrote a book on strategies for user adoption , it should be no surprise that I'm interested in techniques and approaches that encourage user adoption. Collaboration Software User Adoption

2012 120

Above and Beyond KM » Blog Archive » E2.0 Community Roles and Adoption Planning

John Tropea - Delicious Community

Community Roles and Adoption Planning Here are my notes from the second session of the Enterprise 2.o Adoption Council View Comments blog comments powered by Disqus Designed by 110Words InfoZoft Copyright © 2008 · Above and Beyond KM.

Roles 39

Good on Employees for Not Mingling

Michael Sampson - Currents

In terms of how the article deals with GE Colab, my only comment is that the global director of digital strategy makes reference to quantitative usage metrics (page views, number of comments, time per visit), rather than any specific business outcomes per se. Adoption Collaboration - Social featured With the middle of winter hitting down under aligned with the arrival of school holidays, I took a week of vacation with my family.

2014 122

Launching a Collaboration or Content Management System: 8 Tricks for Adoption


User adoption is a tricky beast. Naturally, clients tend to focus on the technical aspects that surround adoption: picking a solution that meets the list of user needs they have identified. But what about the people/social factors that influence adoption? While there is no universal set of truths about user adoption (it inevitably depends on your needs, goals, users, and other situational variables), there are some tricks that we’ve discovered along the way!

Using Social Software to Increase Business Performance

Portals and KM

It states that early adopters of social software have the potential for gaining financial benefits. It claims that social software has unique capabilities to address current operating challenges and improve operating metrics. To capture this value, however, companies need to more systematically assess the operating metrics that have the greatest potential and then strategically deploy social software to ensure near-term performance impact with modest investment. 

One Days Idea is Another Days Waste

Evolving Web

Metrics are gathered for the sake of reports no one acts on. Policies and processes we adopt over time are corporate inventory. Other examples are regular reports that show the progress of various business metrics.

2012 158

Social Analytics 2.0 – Its Time!

Governance in a Networked World

A key concluding recommendation was to “Measure Results, Not Adoption… Measuring adoption can be a misleading indicator of value. In fact, focusing on adoption as a success metric may lead to failure”. relationship centred” metrics. metrics.

SIKM community presentation

Digital Habitats

says Nancy) That is the spectrum of tech stewardship but the metric for effort and success is always sense making. They can be challenging at first, but once you have mastered them, they are a platform for handling tool adoption. February 16, 2010.

2010 159

My SxSWi 2010 Panels – Please Vote (Becuase My Mom Can’t)

Online Community Strategy

Panel #1: What community and social media metrics are organizations tracking? This session will dive deep into the topic of online community and social media metrics and reporting to explore: • The role of community strategy in shaping reports. Please Vote!

Do your Online Community / Social Media initiatives need a living trust?

Online Community Strategy

This is only going to get worse as more organizations adopt social media, organizational structures change, the economy improves, and people in social roles mature (or burn out).

Year-End Thoughts On Enterprise 2.0 Social Software (Part 2)

Collaborative Thinking

is perhaps best thought of as a collection of principals, organizational practices, and adoption methods that enables emergent participation and contributions models. From an organizational viewpoint, adoption challenges remain the most significant hurdle.

One Days Idea is Another Days Waste

Evolving Web

Metrics are gathered for the sake of reports no one acts on. Policies and processes we adopt over time are corporate inventory. Other examples are regular reports that show the progress of various business metrics.

2012 130

Summary of My 2012 Boston Enterprise 2.0 Notes

Portals and KM

Boston E20 Notes: Organization Next Workshop: Bridging the Participation Gap – Networks, Learning, and "Play" Boston E20 Notes: Building an Online Community from Strategy, Planning, and Launch to Effective Engagement and Adoption. Community Metrics and Analysis. I was pleased to be back for my sixth Enterprise 2.0 conference in Boston. Here is a link to a summary of last year’s notes. Below is a listing of the posts with my notes.

2012 151

State of Social Media Marketing 2012

Portals and KM

As I mentioned in another Awareness report, How to Kick-Start Your Content Marketing - A Seven-Step Approach to Delivering Success , - You need to start with defining your business objectives and build your program and metrics around those goals. They expect an increase in social CRM adoption to tie social metrics with traditional ones to drive business value. Social Media continues to grow.

2012 158

BlueIQ at IBM Finally Goes External!


So, as I am ramping up the last few hours of my holidays, yesterday afternoon I found out, through my colleagues, that, after a long while, our IBM Social Software Internal Adoption Program is now ready to transcend the firewall and go external. ( Note: You see?

IBM 189

IBM’s Lotusphere 2010: What About BlueIQ?


Thus we will eventually be hosting a couple of lunches under the heading " Adoption and Value " , both on Tuesday and Wednesday from noon EDT to 1:30pm EDT. But you may be wondering what do we do exactly beyond helping accelerate the adoption rate of social software at IBM.

2010 164

Why We Often Overlook Application Performance During Deployment

Portals and KM

As we deploy enterprise applications, we generally look at issues like user friendliness, available features, and integration with business applications, along with the human issues associated with adoption. It is always difficult to predict how patterns of SharePoint usage will evolve within organizations because the valid metrics that drive network decisions are rarely available.

My App Gap Posts for July 2009

Portals and KM

Telligent Releases an Integrated Suite of Collaboration Tools with High Powered Metrics. Adoption Best Practices from Yakabod Here are my App Gap posts for July. In addition to the Fast Forward blog (see side bar for links), I am writing in another Corante blog, the App Gap, sponsored by QuickBase, The posts began toward the end of January 2008. In this case, I am primarily doing product commentaries with a few other things thrown in. Below are the ones for June.

2009 100

Enterprise 2.0 Conference, Social Networking Workshop

Collaborative Thinking

I'll also be moderating a panel on best practices on adoption of enterprise social networking on Wednesday afternoon with folks from Genentech, Sabre, and Harvard University (Community & Social Network Sites: Think Adoption, Not Deployment) and presenting a brief summary of the workshop below on Thursday morning. In addition, strategists need to anticipate how best to handle cultural issues and adoption barriers that will emerge over the course of social networking projects.

My Favorite Tweets for May 1 - 14 2011

Portals and KM

Adoption Council shows social business maturing [link]. Using Twitter Following + Follower Numbers as Effective Metric [link]. Why Mass Influence Metrics Don’t Work in Gardens [link]. Here is another in a series of posts that provide access to my favorite tweets that contain links to useful information.    Some of these I did to link to things I found useful and others are RTs that I want to save for the same reason.

2011 116

Enterprise 2.0 Black Belt Workshop - Afternoon Part One - Enterprise 2.0 Conference Notes

Portals and KM

Learn firsthand from practitioners who have tackled adoption, architecture, change management, community management, education, governance, and the realities of living an Enterprise 2.0 The afternoon began with Luis Suarez, IBM and Stan Garfield, Deloitte, discussing Community Roles and Adoption Planning inside of the corporation.   Metrics are useful for sustaining the effort.   Ted covered different types of metrics.

2010 116

GE Goes Box (What about Its Other Collaboration Tools?)

Michael Sampson - Currents

In this session, GE will review its marketing, adoption and rollout strategy; how it launched Jive University as its user support hub (with questions, videos, classes, and library); how it created a strategy behind the support system including a process for community managers to support users; and it’s “light bulb” lessons learned. Box announced a new strategic customer : GE.

2014 129

Notes from INV301 IBM's Social Business Strategy

Michael Sampson - Currents

Due to better metrics about systems (eg., adoption approach - for rich profiles. -. for more on adoption strategies, see my book, User Adoption Strategies (2010). - technology plus consulting services - including envisioning, and adoption. -. At Lotusphere 2012, Douglas Heintzman (Director of Strategy, IBM Collaboration Solutions) and Andrew Warzecha (VP of Strategy, IBM Solutions Group) are presenting on IBM's social business strategy.

2012 122

From Enterprise 2.0 Boston To Catalyst San Diego: Enterprise Social Networking Workshop

Collaborative Thinking

Common issues proponents of social networking face include: establishing the business case, acquiring funding, determining metrics, developing governance policies, and addressing security concerns. In addition, strategists need to anticipate how best to handle cultural issues and adoption barriers that will emerge over the course of social networking projects. profiles), and what adoption tactics were used to jumpstart participation (e.g.,

CAFE standards are so 20th century

Making Sense With Facilitated Systems

I'll let someone else translate 120 gm / km CO 2 into "English" units; I'd rather we just adopt metric.). While we in the USA struggle with CAFE standards, those regulations that limit the minimum average fuel efficiency of cars and light trucks, others are moving forward. The Europeans are considering a 120 gm / km CO 2 limit on automoble emissions. Thanks to Ralf Lippold for the tip via a Tweet. Check out his 120g/km-Campaign wiki.

Burton Group Workshop: Enterprise Social Networking

Collaborative Thinking

The interviews covered topics such as making the business case, metrics, compliance, talent, generational shifts, community building, technology concerns, and cultural factors. Making it stick: culture, governance and adoption. If you are looking for another reason to attend Burton Group's Catalyst conference in San Diego, here's the brief write-up below on my social networking workshop.

What Makes a Company Good at IT? Three Keys

Michael Sampson - Currents

found three keys for companies that were "good at IT" - meaning that quantatitve metrics for productivity and profits were aligned with higher scores in various 5-point ranking scales on IT practices. The authors concluded their brief article on the research with these three paragraphs: " The bad news here is that best technology practices are still not widely adopted even after all these years and money spent.

2011 120

IBM Connections Conversations - 3: Analytics + Social

Portals and KM

In the next major release, Connections will offer an enhanced dashboard to monitor adoption and community vitality.  The metrics will look at people, participation, and content. All of this data can help better understand how adoption is working and what needs to be done to further it. Companies that adopt these approaches should be the winners going forward. This is the third of a three part series on IBM Connections , their collaboration platform.

Results from IBM Releases Social Jam 2011

Portals and KM

Developing participatory organizations through social adoption.  Some of the highlights include: Over 25 percent of (non-IBM) participants said their organizations have low to medium levels of adoption of social business practices, with a key concern being the pressure to quantify the ROI of social solutions. Many participants believe usage of social media is absolutely quantifiable and measurable, but it involves tracking a new set of metrics.

2011 138

Community Is A Management Approach, Not Just a Role

John Tropea - Delicious Community

A better understanding of how to incorporate real-time conversation into traditional workflows in order to improve communications, expectation-setting, quality, and adoption of a business process. Well, companies need to adopt that approach as well.

Roles 58

IBM’s Client Experience Jam Is Now History


It’s probably a bit too early to share some additional insights in terms of Jam statistics and metrics, but I can tell you that they have been stunning and rather mind-boggling.

2013 274

CommunityBuilders: The State of Community Management 2010 with Rachel Happe and Jim Storer


Strategy, Leadership, Culture, Community Management, Content & Programming, Policies & Governance, Metrics & Measurement and Tools, sharing a bunch of good practices on successful community facilitation for each and everyone of those characteristics.

2010 201