Trending Sources

Is Facebook the future of call-centers ? The Air France KLM Switzerland case - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

The Air France KLM Switzerland case. The Air France KLM Switzerland case. Facebook is becoming a call center and the community manager a problem solver and a connector like the Air France – KLM Switzerland case shows. I recently found this long and interesting video in which Alain Pezzoni from Air France KLM Switzerland talks about their social media strategy. This is Air France KLM Switzerland, not Air France KLM global and this fact is important.

Scholarship and the ‘Tyranny’ of Openness

Jenny Connected

Are we are attempting to impose our values (of openness, sharing, online learning as the future of education, etc) without a critical examination of what that means for practice and for individuals who are part of social organizations? This inner state of openness offers a significantly expanded perspective from the much more externalized “sharing” definition of openness and the “no barriers” definition currently articulated in connectivism.

2012 48

Scholarship and the ‘Tyranny’ of Openness

Jenny Connected

Are we are attempting to impose our values (of openness, sharing, online learning as the future of education, etc) without a critical examination of what that means for practice and for individuals who are part of social organizations? This inner state of openness offers a significantly expanded perspective from the much more externalized “sharing” definition of openness and the “no barriers” definition currently articulated in connectivism.

2012 48

Internal and external community managers are not the same

John Tropea - Delicious Community

How wrong translations made community management a mess (at least in France). Related posts: Community management in France : a rocket, an engine but no cockpit. adoption. France License. Bertrand Duperrin's Notepad About the author. Bookmarks & links.

2013 37

JAC 2012 – Joint Alumni Conference Event Highlights

Elsua

More than anything else, because it’s been a rather eye-opening experience for yours truly with regards to where we are with the adoption of social software and that social business transformation that a bunch of us have been advocating for for a few years now.

2012 73

Lessons on the hard job of designing communities in the organization | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Home About Contact Categories About blogosphere about france About me About this blog Books I read Case management Collaborative practices Communication Communities Corporate blogging economy enterprise 2.0 Share and Enjoy: Related posts: Can participation be mandated into communities.

2006 15

Sorry but I'm not a member of your community - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

In my opinion, a community is characterized by a certain number of things, among them a shared interest toward something (ties between members and topic) and the will to operate together (ties between people). Finally, there’s no reason to throw out the baby with the bath water.There are true passionate people who want to share, help, support and collaborate for their own pleasure pleasure and, sometimes, to help their prefered brand. adoption. France License.

Don't tell my mum I'm a community manager, she believes I play piano in a brothel - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

For what shared value ? Community management in France : a rocket, an engine but no cockpit. adoption. Bertrand Duperrins Notepad by [link] is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 France License. Bertrand Duperrin's Notepad About the author. Bookmarks & links. My trending tweets. Enterprise 2.0 & Social Business. Management & HR. Intranets and digital workplace. Social Software & Tools.

2013 11

Your community manager should be a professional. But in which field ? - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

The social channel is a shared one and customer service is not its least use. adoption. Bertrand Duperrins Notepad by [link] is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 France License. Bertrand Duperrin's Notepad About the author. Bookmarks & links. My trending tweets. Enterprise 2.0 & Social Business. Management & HR. Intranets and digital workplace. Social Software & Tools.

2013 16

Sorry, but I'm not a member

John Tropea - Delicious Community

In my opinion, a community is characterized by a certain number of things, among them a shared interest toward something (ties between members and topic) and the will to operate together (ties between people). France License.

2006 14

Some collaboration lessons by John Chambers (Cisco) | Bertrand Duperrin's Notepad

John Tropea - Delicious Collaboration

I’m taking advantage of a recent article to share a few things about the “Chambers method&# for collaboration. Share and Enjoy: Tags: cisco , Collaborative practices , evaluation , Human resources , incentives , John Chambers , leadership , remuneration , Social Networking Related posts The day they (may) stop sharing (0) Enterprise 2.0 : the CISCO case (2) 2.0 France License.

2006 10

Social XYZ: Got my answer in 30 minutes. with IBM Connections.

John Tropea - Delicious Social Network KM

One of Georges colleagues in France, named Pierre, answered my question by replying to the question I had placed on Georges profile board. Great Mobile Experience = Higher Adoption What makes Social Business better than Web 2.0

Lotus 11

Social Network Sites: Definition, History, and Scholarship

John Tropea - Delicious Social Network

Most sites support the maintenance of pre-existing social networks, but others help strangers connect based on shared interests, political views, or activities. Some have photo-sharing or video-sharing capabilities; others have built-in blogging and instant messaging technology.

2007 41

Sometimes you need a community manager. Sometimes a manager is enough. | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Share and Enjoy: Tags: animation , Communities , community management , community managers , enterprise 2.0 , goal , management , purpose Related posts Is there a 2.0 France License.

Sometimes you need a community manager. Sometimes a manager is enough. | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Share and Enjoy: Tags: animation , Communities , community management , community managers , enterprise 2.0 , goal , management , purpose Related posts Is there a 2.0 Sometimes a manager is enough… Links for this week (weekly) What makes the value of shared information ?

33 things to know about those who make your online social spaces live | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

he must not invade the manager’s area when the social group is a formal entity with known and shared objectives, with in-the-flow activities. France License.

Community management: The 'essential' capability of successful Enterprise 2.0 efforts | ZDNet

John Tropea - Delicious Community

Dion Hinchcliffe Mobile RSS Email Alerts Comments Share Print Facebook Twitter Recommend Digg Email Facebook Twitter StumbleUpon Reddit Home / News & Blogs / Enterprise Web 2.0 Adoption Council , a rapidly growing private community of practitioners of Enterprise 2.0 Definitely share your continued experiences here when you can and thanks for stopping by to comment.

2011 33

With a 50 Friends Limit, Path Is the Opposite of Twitter

John Tropea - Delicious Social Network

It is a suite of applications ( starting today with the iPhone) focused on intimate photo sharing. All you do is share pictures and three pieces of information to give them context: people, places and things. Here's what you need to know: You can share your path with only 50 people.

2011 34

How Long Before We Start Taking More Seriously Both Privacy and Security in Enterprise 2.0?

Elsua

Well, before I dive into that one I just want to share a big Thanks! to everyone for those wonderful blog comments, retweets & Mentions around this week’s blog posts that I have been sharing over here!

The State of Social Network Analysis in Business: LINKS Workshop Report

21st Century Organization

Worlshop attendees came from Canada, England, France, Italy and Sweden as well as across the U.S. Hence we don't have a good measure of adoption. Will such tools be adopted? Please share your experience and observations.

Stories, Flash Mobs and Community Matters

Nancy White

In the Twitter session one woman talked about a very unusual Twitter adoption challenge. Tomorrow I record Frances Moore Lappe, so lots of excitement, plus one more Flash Mob and pinch-hit moderating a panel.

Enterprise 2.0 Conference Highlights – Day Two (Continued …)

Elsua

On that same dinner I shared with Ben, Greg and a few others I got to know and talk to a couple of folks from Brainpark who gave me a lovely 1:1 private tour of what it does and how it is trying to get some traction in the Enterprise 2.0

News Updates (December 7, 2009)

Michael Sampson - Currents

In fact, part of your next team meeting might be to discuss and adopt this as a standard. Cisco announced that it controls more than 90% of the shares of TANDBERG. Cost-effective broadband services are essential to widespread adoption of remote and virtual working arrangements.

Enterprise 2.0 Black Belt Workshop - Afternoon Part Two - Enterprise 2.0 Conference Notes

Portals and KM

Learn firsthand from practitioners who have tackled adoption, architecture, change management, community management, education, governance, and the realities of living an Enterprise 2.0 If you find something useful be sure to share it.   Someone asked about when to share inside and when to share outside the enterprise. Adoption Council is a good example of a useful outside community. This is the third in a series of my notes on the Enterprise 2.0

Darwin Ecosystem’s Awareness Engine™ Provides Enhanced eDiscovery within the Enterprise 2.0 and on the Web

Portals and KM

The enterprise version is also available to early adopters. content (Discovering and Sharing). The introduction of Web 2.0 social media into the enterprise creates large amounts of potentially useful information about the social side of business processes. Enterprise 2.0

Will Adam Smith drive businesses in the future ? I'm doubtful. | Bertrand Duperrin's Notepad

John Tropea - Delicious Faciliatation

rationalized&# adoption principles. Share and Enjoy: Tags: adoption , enterprise 2.0 , organization , ssrendipity Related posts When 2.0 adoption : you need both a voice and a screwdriver (5) Enterprise 2.0 : what’s the missing link ? (1) France License.

List of "White Label" or "Private Label" (Applications you can Rebrand) Social Networking Platforms

John Tropea - Delicious Social Network

OmniFuse “We specialize in rapid creation and adoption of online social networks using our FUSION platform. Atlassian Confluence “Confluence is an enterprise wiki that makes it easy for your team to collaborate and share knowledge. We share the same pains.

2007 20

News Updates (October 13, 2009)

Michael Sampson - Currents

Google Docs Shared Folders. Google added a new shared folder option to Google Docs, its online document authoring and collaboration tool. Today, we are happy to launch one of the most requested Google Docs features — the ability to share folders. Shared folders make it easy for a team of people to collaborate on projects that require multiple documents, spreadsheets or presentations.

Which governance for your internal communities ? | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

The debate may seem trivial but it conditions the success of many projects, first in terms of adoption and then in terms of benefits. Anyway, regularly “clean&# the spaces to avoid redundancy that prevent people to find what they need (and confuse them when they want to share something).

Seven Steps to Graphing Your Facebook Strategy

John Tropea - Delicious Social Network

With the groundbreaking launch of the Facebook Platform this past spring, and the subsequent runaway growth of Facebook Apps adopted by millions of users this summer, the question on everyone’s lips (including Google and Microsoft) has been: “So what’s your Facebook strategy?&#. The Need for Feed: Your [Shared] Social Activity Stream 4. Share Your Content: Share & People-Tag Your Stories & Media 5.

So you love your customers.and you let others take care of them - Bertrand Duperrin's Notepad

John Tropea - Delicious Community

adoption. Bertrand Duperrins Notepad by [link] is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.0 France License. Bertrand Duperrin's Notepad About the author. Bookmarks & links. My trending tweets. Enterprise 2.0 & Social Business. Management & HR. Intranets and digital workplace. Social Software & Tools. Customer Relationship & Marketing. Cognitive computing – BI – Big Data. Contact.

Community management Vs Socio-Collaborative management : how to make the right choice | Bertrand Duperrin's Notepad

John Tropea - Delicious Community

Share and Enjoy: Tags: Communication , Communities , enterprise 2.0 , management , management 2.0 , social management , social medi , social-software , socio-collaborative management Related posts When 2.0 France License.

Wikia Open Sources Social Networking - Focused Networking Now Open to All - ReadWriteWeb

John Tropea - Delicious Social Network

Buzz) is vulnerable to market share erosion at the hands of niche social news sites.

Wikia Open Sources Social Networking - Focused Networking Now Open to All

John Tropea - Delicious Social Network

Buzz) is vulnerable to market share erosion at the hands of niche social news sites.

Green Chameleon » A Brief History of Arrangement

Green Chameleon

Beginning in 1737 with his Critica Botanica he laid down the rules for his binomial naming system for species which riled his critics immensely (because he substituted so many older naming conventions with his own), but when widely adopted created the first standardized way of describing species. They could be grouped according to the environments that they shared (eg air, land or water). Buffon was implicitly adopting a facetted approach to the organization of species.

Measuring Community Strength | Gil Yehuda's Enterprise 2.0 Blog

John Tropea - Delicious Community

These posts jogged thoughts I wanted to share with you about communities and audiences. Communities require emotional attachments that makes them communities — they (usually via their leaders) must develop a sense of Shared Fate. There’s Shared Faith.

How to get results through social networks | Bertrand DUPERRIN's Notepad

John Tropea - Delicious Social Network KM

front page About Subscribe ← Webcom 2009 : My schedule My Webcom 2009 in a few words → How to get results through social networks May 14th, 2009 · No Comments · Organization & Management , Social Networking It’s been a while I haven’t shared one of my “paper&# readings. Social networks are not tangles of people who link together and share (or not) information. adoption take ?

Monitor: Better ways to collaborate | The Economist

John Tropea - Delicious Collaboration

It lets people collaborate in shared discussions, or “waves”, which can encompass many forms of interaction: messaging, notes, comments, collaboration on shared documents and so on. View all comments (6) Add your comment Comment (6) Recommend (16) E-mail Share Del.icio.us

The FASTForward Blog " More on War as the accelerant for Social Software: Enterprise 2.0 Blog: News, Coverage, and Commentary

John Tropea - Delicious Social Network

While the governments of England, France, and Germany are buying hundreds of airplanes for their armed forces and supporting aviation research, the United States is spending roughly the same amount of money as Bulgaria. The nation adopted it like no other.

We All Need a Shift | Sonnez en cas d'absence

John Tropea - Delicious Network

This, of course, will minimize failure cases, will speed up business efficiency and facilitate adoption in organizations. Share this Digg del.icio.us As we learned to embrace digital technology, we adopted a very binary mindset: either, or — if, then.