Competitive advantage from better interactions

John Tropea - Delicious Collaboration

The article Competitive advantage from better interactions has been sent to the following recipients: Competitive advantage from better interactions Tacit interactions are becoming central to economic activity. Many employees engage in activities of this kind to some extent; production workers at Toyota Motor, for instance, collaborate continually with engineers and managers to find new ways of reducing costs and solving quality problems.

Collaboration - Mapping the value of employee collaboration - Organization - Strategic Organization - The McKinsey Quarterly

John Tropea - Delicious Collaboration

Linear, process-based tools such as activity-based costing, business process reengineering, and total quality management have long been effective at measuring and improving the efficiency of people and organizations in accomplishing individual tasks. As "tacit" interactions replace more routine economic activity and the scale and complexity of many corporations creep upward, the need to manage collaboration is growing.