Green Chameleon

Blog>> Knowledge Audits in Practice - Report on Global Survey

Green Chameleon

Let me thank the 150 respondents from all over who generously responded to my survey on knowledge audit perceptions and experiences. Some very useful insights from the responses, which I summarise below. The detailed report can be found in the attached pdf. Many of you expressed willingness to be contacted – I will be working on the interview plan over the coming weeks.Thanks again for all your help! Main Insights: 1.

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Blog>> Developing a KM Maturity Assessment that Supports Action Planning

Green Chameleon

I have always been very cautious about KM Maturity Assessments. They carry a lot of assumptions about how KM should be implemented, that may not always be true for everybody. They often have features that get in the way of action planning that really matches the need of the organisation concerned. They can just be paper exercises to support a check-box mentality rather than supporting a real capability development.

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Blog>> Practitioner Guidelines for Knowledge Audits

Green Chameleon

These guidelines were compiled by the participants in the Kuala Lumpur Knowledge Management Roundtable, May 3 2017, hosted by Securities Commission Malaysia. BEFORE THE KNOWLEDGE AUDIT. a)Framing: Examine the organisation’s structure, and the distinct functions of each department. Get hold of the department business process workflows.

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Blog>> The Knowledge Manager’s Handbook - now available for pre-ordering

Green Chameleon

My next book, co-authored with Nick Milton is now available for pre-ordering on Amazon! “ The Knowledge Manager’s Handbook: A Step by Step Guide to Embedding Effective Knowledge Management in Your Organization ” will be published by Kogan Page in April 2016.

2016 77

Blog>> Putting Stories to Work: Shawn Callahan’s New Book on Business Storytelling

Green Chameleon

Whenever I have a conversation with Shawn Callahan I come away feeling stimulated and enriched. We have a way of riffing off each other’s ideas and insights in a completely delightful way. It’s like taking a journey of discovery together.

2016 74

Blog>> Taxonomy Development Infographic

Green Chameleon

Here is a poster design I’ve been working on for a while – it summarises the empirical, evidence based taxonomy development process we recommend. This is the link to an A4 pdf version. This is the link to an A3 pdf version. We’re going to look at costs/prices for printing this on high quality poster paper and shipping it if there’s a demand. Let us know

2012 70

Blog>> Knowledge Audit Infographic Poster

Green Chameleon

Here’s our latest infographic poster (formatted for A2 printing) on our knowledge audit process. We also have a video tutorial on the process here. Let us know if you have any questions! Download the full-size poster here (2MB file

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Blog>> New Thoughtpiece: Why Taxonomy Projects are Graceless and What To Do About It

Green Chameleon

Why do many enterprise taxonomy projects fail? In this thoughtpiece I explain why taxonomy projects are extraordinarily fragile in relation to the quality of the initial evidence gathering stage. I outline a methodology for improving the robustness and effectiveness of an enterprise taxonomy design, through a systematic knowledge audit at the project’s outset. Download article here

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Blog>> Social Internet is the new KM

Green Chameleon

With great interest I have read Roan Yong’s “ Knowledge Management in 2012? Probably Dead ”. And yes, I agree to what he has stated: KM got too academic - or always was? And the social web will be what will replace it. Roan’s article triggered more thoughts which are too long to just pack in the article’s comments: there are more problems of today’s KM than to be blown up; and why the social web is KM at it’s core.

2012 64

Blog>> Too Busy for Knowledge Sharing

Green Chameleon

We have started our knowledge sharing initiative a good three years ago with a focus on global knowledge sharing; share your knowledge with everyone around the globe (within our company, though).

Blog>> Why We Treat KM Maturity Models With Caution

Green Chameleon

Every now and then we are asked by clients or potential clients whether we can help them conduct a KM Maturity Assessment. We are always very cautious about this, for the following reasons. We have used KM maturity models in the past, but I (along with others) am quite sceptical about their utility as KM assessment and planning tools at the start of a KM journey.

2016 30

Blog>> Life As A Knowledge Worker

Green Chameleon

I was searching for a photo of Peter Drucker when I came across this 14-year-old article by him on the experiences that had shaped him. The third experience, where he talked about learning a new subject every 3 years, resonates with me.

2011 56

Blog>> Trends in Knowledge Management

Green Chameleon

Traditionally, KM was more often than not a top-down driven approach. For example, document taxonomies and knowledge sharing procedures were defined; identified experts shared their knowledge in defined communities. Today, we can identify six strong trends that lead into new concepts of knowledge sharing and collaboration: Exploring. People are inherently curious for more based on their interest: a) Social media allows us to discover new content which is shared by our peers, friends, etc.

Blog>> User Adoption and Valuating Performance

Green Chameleon

© Synergy Corporate Technologies. In my position to push knowledge sharing and collaboration tools in a global organisation, I am dealing a lot with how can we motivate the people to adopt a new way of working together and the tools we are developing.

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Blog>> UNICEF Knowledge Exchange Toolbox

Green Chameleon

The United Nations Children’s Fund has just released a set of tools and techniques for facilitating knowledge sharing, some of which have been written by very experienced facilitators. Check out their complete Toolbox

Blog>> Why is Knowledge Sharing Important?

Green Chameleon

My colleague Edgar dropped me a note about some workshops on knowledge sharing that he’s preparing for about a hundred practitioners in a knowledge sharing programme organised through the FAO. He asked me these questions, which he believes need to be answered in the programme: 1. what’s knowledge sharing? why is it important for organisations and specifically for projects? is all knowledge sharing good? why should we encourage knowledge sharing?

Blog>> Knowledge Management in Intranets

Green Chameleon

Knowledge sharing happens partially with technology, and also successfully without software. For this post, let’s focus on the first: technology. When we look at web-based KM tools, then they are normally hosted in the companies’ intranet. In my experience, these knowledge sharing tools are often add-ons to the classic intranet platform.

Blog>> Tripadvisor’s Contribution Model Applied

Green Chameleon

One of my current challenges is to find ways to attract employees at our company to contribute their knowledge to our global knowledge sharing platform.

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Blog>> The Information Lifecycle

Green Chameleon

It has been a while now that I talked about my experience of putting incentives for KM initiatives in place. These thoughts are very valid for global activities, though we are starting in our company to look at a second approach: implement knowledge sharing in people’s daily activities without imposing additional work. With the right setup people will be self-motivated to engage in knowledge management.

2011 53

Blog>> KM Practitioner Interview Series: Arief Amron

Green Chameleon

Arief Amron joined the Securities Commission (SC) Malaysia as Head of Knowledge Management in February 2014. Prior to that, he was with Maybank for 2 years and with Bank Negara for 14 years (of which 5 were in a KM role). Can you walk us through the current KM initiatives at the SC?

2016 21

How-to Guides>> Poster on Conducting a Knowledge Audit

Green Chameleon

Here’s our latest infographic poster (formatted for A2 printing) on our knowledge audit process. We also have a video tutorial on the process here. Let us know if you have any questions! Download the full-size poster here (2MB file

2014 34

Blog>> Experiences on KM Incentives and KPIs

Green Chameleon

My last article about Knowledge Management Strategy created some discussions about key performance indicators (KPI) and incentives for KM activities. What are the right measures to overcome the barriers of information and knowledge sharing in an enterprise?

2011 51

How-to Guides>> How To Develop a Taxonomy

Green Chameleon

Here is a poster design I’ve been working on for a while – it summarises the empirical, evidence based taxonomy development process we recommend. This is the link to an A4 pdf version. This is the link to an A3 pdf version.

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Blog>> Storytelling and Ignorance

Green Chameleon

In this TED talk, filmwriter Andrew Stanton has an interesting turn of phrase about what makes stories compelling: “A well organized absence of information draws us in ”

Blog>> The Confluence of Human Resource and Knowledge Management

Green Chameleon

I will be speaking to a group of HR professionals on the confluence of KM and HR ( webpage ). I am interested in the intersections of both business disciplines, and how one might support the other in better managing their organisation’s human capital.

Blog>> Knowledge Sharing Activities in People’s Daily Work

Green Chameleon

In my previous entries and at many other locations we discussed that it would be significantly beneficial if knowledge sharing activities of people are not an additional task but an integral part of their daily work. Many platforms - digital or not - require that people access another tool or step out of their daily routine. To achieve this, a good am of motivation and personal benefits is needed and we all agree this is not an easy task.

Blog>> Art Schlussel on KM in the US Military (interviewed at KM World 2010)

Green Chameleon

Art Schlussel was interviewed at KM World 2010 and the following 3 videos were recorded and produced. In video 1, Art Schlussel covers: 1. Introducing the US Army KM Principles. What do the US Army KM Principles cover? How do the KM Principles support KM Implementation?

2014 28

Blog>> Driving User Adoption for Enterprise Applications

Green Chameleon

The other day, we have invited people from Google to present us their deployment and change management methodologies. From my side, I was curious to see what experiences we can exchange with them, as since 3 years I am strongly involved to drive user adoption for our knowledge sharing platform. I would like to briefly introduce two methods they have presented. You will see, these are very generic and can be applied in environments of any solutions provider.

Blog>> Knowledge Management is Older than you Think

Green Chameleon

I have puzzled for some time over the seemingly intractable nature of knowledge management, the confusions it is perpetually susceptible to, and its apparent inability to progress. I have also wondered at its ability to survive with such a disappointing performance.

Blog>> Google Finally Comes Out of the Closet on Taxonomies

Green Chameleon

So for the longest while, Google has been the boogie bear of taxonomists, with senior executives lying in wait to pounce on innocent taxonomy projects with the battle cry “why do we need a taxonomy, let’s just get Google!”

2012 35

Blog>> Brains Respond to Stories as if They Are Real

Green Chameleon

Fascinating piece from the February 17 issue of the New Scientist on a whole raft of brain research suggesting that the human brain processes the information from stories in very similar ways to the way it processes information from perceived reality.

Blog>> How does your organisation think about and share failure?

Green Chameleon

This talk has so many compelling parallels with KM

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Blog>> KM and the Bigger Picture

Green Chameleon

Waltraut Ritter has a scathing and important critique of KM in general and the MAKE awards in particular, taking some pot shots at some of the participating case studies at KM Asia 2011 in the process (scroll down to the 22 Nov entry). “Knowledge management practices are often narrowly focusing on internal operations and not addressing larger questions about the nature and sustainability of the knowledge driving the organization.

2012 32

Blog>> A Prezi on the Taxonomy Development Poster

Green Chameleon

Here’s an interactive version of the Taxonomy Development Poster I posted yesterday: How to Build a Taxonomy on Prezi

2012 31

Green Chameleon » Knowledge Management Explained in Five Disciplines

Green Chameleon

We welcome Tim Wieringa as a guest blogger to Green Chameleon. Since 1999, my work has been related to Knowledge Management (KM). Already then, KM was a term that was not well recognised; at the time, we did not label our KM-related

Blog>> Knowledge Management Explained in Five Disciplines

Green Chameleon

We welcome Tim Wieringa as a guest blogger to Green Chameleon. Since 1999, my work has been related to Knowledge Management (KM). Already then, KM was a term that was not well recognised; at the time, we did not label our KM-related consulting services with Knowledge Management. Today I am holding an official position in Knowledge Management, still many people do not grasp the term and have a clear understanding of it.

Blog>> Nancy White and Matt Moore on Communities and Networks

Green Chameleon

Blog>> Manager’s Guidebook to Intranet Redesign Projects

Green Chameleon

Good friend and colleague Maish Nichani has just released a 64 page Manager’s Guidebook on Intranet Redesign Projects – and it’s for free under a Creative Commons license! Anybody who’s worked with Maish will know what to expect here: smart, simple and extremely practical advice, born out of a wealth of experience

2011 26

Blog>> Users Demands for Collaboration Tools

Green Chameleon

We recently asked a number of business users what they require from collaboration tools within the company. The scope reached from communication tools, documents sharing, collaboration in teams, social networking and a personalized portal. The survey should some interesting results I would like to share: tools for mobile phones , especially for instant messaging, would be well appreciated; this supports travelling managers on the one hand and also blue-collar working without computer.

Blog>> Survey on Knowledge Audits

Green Chameleon

I’m currently working on a book about knowledge audits and knowledge mapping. I’d like to get a better sense of the variety of understandings of knowledge audits that exists out in the professional community. Here’s a short survey that should take between 10 and 20 minutes of your time – do take it, and recommend it to others. Responses are anonymous, but if you leave your email address, I will share the survey results when completed. Thank you!