Green Chameleon

Blog>> Taxonomy and Search Patterns for Search and Discovery

Green Chameleon

So you have built and implemented a taxonomy but search is still not returning the desired results. What do you do? Taxonomy alone is limited in what it can do. Search alone is also limited. Together, they become much smarter.

2018 176

Blog>> KM Practitioner Interview Series: Arief Amron

Green Chameleon

Arief Amron joined the Securities Commission (SC) Malaysia as Head of Knowledge Management in February 2014. Prior to that, he was with Maybank for 2 years and with Bank Negara for 14 years (of which 5 were in a KM role). Can you walk us through the current KM initiatives at the SC?

2016 242

Blog>> Synaptica’s Vivs Long-Ferguson Interviews Patrick Lambe

Green Chameleon

In June this year, Patrick sat down (virtually) with Vivs Long-Ferguson of our partner Synaptica for an interview. Among the things they spoke about was how Patrick viewed the KM and taxonomy landscape. Here’s the transcript of that interview

2018 130

Blog>> Knowledge Manager Lifespans Getting Longer?

Green Chameleon

In 2008 I ran a global survey on knowledge manager professional development and experience. It found that only 29% of knowledge managers had been in their role for more than 4 years, and only 25% were confident of moving on to another KM role. The average “lifespan” among respondents was something like 2.5 years. Nick Milton recently surveyed his KM contacts on LinkedIn and found that knowledge managers average lifespan seems to last about 6 years – which shows progress!

2018 100

Blog>> ISKO UK: Knowledge Organisation and Social Impact

Green Chameleon

2015 237

Blog>> Rapid KM Assessment - a video introduction

Green Chameleon

Late last year we released our 1-day Rapid KM Assessment workshop , for organisations who want to figure out quickly where they stand in KM and in which direction they could proceed. The videos below give an overview of the workshop. Rapid KM Assessment Part 1. Rapid KM Assessment Part 2.

2018 130

Blog>> Method Knowledge

Green Chameleon

One of the knowledge types we take pains to highlight during a knowledge mapping exercise is method knowledge - the type of knowledge that a team builds up over time and that which makes them effective. It is knowledge that is seldom captured because people are either unaware of how valuable that knowledge is, or they do not see capturing it as a priority.

2018 100

Blog>> Putting Stories to Work: Shawn Callahan’s New Book on Business Storytelling

Green Chameleon

Whenever I have a conversation with Shawn Callahan I come away feeling stimulated and enriched. We have a way of riffing off each other’s ideas and insights in a completely delightful way. It’s like taking a journey of discovery together.

2016 176

How-to Guides>> Poster on Conducting a Knowledge Audit

Green Chameleon

Here’s our latest infographic poster (formatted for A2 printing) on our knowledge audit process. We also have a video tutorial on the process here. Let us know if you have any questions! Download the full-size poster here (2MB file

2014 234

Blog>> UNICEF Knowledge Exchange Toolbox

Green Chameleon

The United Nations Children’s Fund has just released a set of tools and techniques for facilitating knowledge sharing, some of which have been written by very experienced facilitators. Check out their complete Toolbox

Blog>> Book Review: Designing A Successful KM Strategy

Green Chameleon

KM pioneers Nick Milton and Stephanie Barnes have written this a practical guide for those who are thinking of developing a KM strategy, either for your own or client organisation.

2015 182

Blog>> Special Issue on Connecting KM Theory and Practice

Green Chameleon

Over the past few months I have been guest editing a special issue of the Journal of Entrepreneurship Innovation and Management (JEMI) on the connections between KM theory and practice. It’s out today and freely available as a download !

2014 192

Blog>> Knowledge Power and Responsibility: A Conversation with Nancy Dixon (recorded 26 Nov 2008 KM Asia)

Green Chameleon

2014 187

Blog>> Is KM Dead? Larry Prusak, Dave Snowden, Patrick Lambe (Recorded July 2008)

Green Chameleon

In a conversation held in Kuala Lumpur on July 1st 2008, Larry Prusak, Dave Snowden and Patrick Lambe discuss the topic of whether KM is dead or dying, and what lies in store for it. Nice transcript of the conversation within timings provided by Jack Vinson at [link

2014 181

Blog>> Roundtable on Knowledge Retention Techniques held on 21 May 2013.

Green Chameleon

Back in May 2013, we held a Roundtable on Knowledge Retention Techniques. Carla Newman, Shaharudin Mohd Ishak and Ashad Ahmed very graciously shared with us their journey and experiences in Knowledge Retention. Carla Newman – ROCK (Retention of Critical Knowledge).

2014 198

Blog>> Knowledge Retention: Beyond Guidelines and Rhetoric

Green Chameleon

Shortly after my mom turned 50, she decided to retire. Soon after that, I began to notice oddities in our conversations. She would tell me things that didn’t make sense. When I pressed her for context, she seemed disoriented.

Blog>> The Magic Taxonomy Consultant

Green Chameleon

Rant Alert: Today seems like the umpteenth time this year that I’ve seen a spec for a taxonomy/metadata project that assumes you can just hire a consultant to look at your existing taxonomy/metadata model and critique and refine it, without any provision for analysis of business and user needs. It’s been getting so bad, that we at ISKO Singapore even ran a special workshop on that problem among others.

2017 100

Blog>> Straits Knowledge Bulletin August 2017

Green Chameleon

Here’s the link to our August issue of the Straits Knowledge Bulletin. Lots of good stuff on upcoming events, knowledge audits, KM Assessments, and a book review! Enjoy

2017 100

Blog>> Benefits and Pitfalls of Knowledge Management

Green Chameleon

Nick Milton and I have written a couple of blog posts on the Kogan Page website to introduce our new book The Knowledge Manager’s Handbook , due out in 3 weeks. Nick has written a post outlining four reasons why knowledge management can benefit organisations, and I have written a post describing some of the pitfalls you might encounter in implementing knowledge management and how to avoid them.

2016 136

Blog>> Is a Happy Worker a Productive Worker?

Green Chameleon

I network with a lot of people as part of scraping together a living, and they tend to mainly come from the HR and IT spaces.

2017 100

Blog>> KM Practitioner Interview Series: Shaharudin Mohd Ishak

Green Chameleon

Shah is Divisional Director of the Operations and KM Division at the International Enterprise Singapore (IES), a government agency tasked with spearheading the growth of Singapore companies in overseas markets.

2016 130

Blog>> Knowledge Audits in Practice - Report on Global Survey

Green Chameleon

Let me thank the 150 respondents from all over who generously responded to my survey on knowledge audit perceptions and experiences. Some very useful insights from the responses, which I summarise below. The detailed report can be found in the attached pdf. Many of you expressed willingness to be contacted – I will be working on the interview plan over the coming weeks.Thanks again for all your help! Main Insights: 1.

2017 109

Blog>> ISKO Singapore Events and Resources

Green Chameleon

ISKO Singapore continues to run its monthly series of events around topics in knowledge organisation and knowledge management – some nice events coming up: UPCOMING EVENTS. August 8th-9th ISKO Singapore is supporting the Asia Pacific KM Summit which will take place in Yogyakarta and has some great speakers, including David Gurteen, Nick Milton, and our own Gopinathan R. ISKO members are eligible for a 10% discount on the conference fees. link].

2017 100

Blog>> Developing a KM Maturity Assessment that Supports Action Planning

Green Chameleon

I have always been very cautious about KM Maturity Assessments. They carry a lot of assumptions about how KM should be implemented, that may not always be true for everybody. They often have features that get in the way of action planning that really matches the need of the organisation concerned. They can just be paper exercises to support a check-box mentality rather than supporting a real capability development.

2017 100

Blog>> Stanley McChrystal: The military case for sharing knowledge

Green Chameleon

General Stanley McChrystal of the US Army on why sometimes it’s more powerful to share knowledge than to keep it secret

2016 116

Blog>> Upcoming Masterclasses on Knowledge Retention and Gamification

Green Chameleon

We are organising two major Masterclasses in May and June this year, led by – well – Masters in their fields. May 27 2016 we have a Masterclass on the ShadowBox training method , on a set of practical techniques and tools for transferring tacit knowledge from our great friend cognitive psychologist Dr Gary Klein.

2016 136

Blog>> Interview by Ana Neves on Knowledge Audits, Evaluation and Organisation Culture

Green Chameleon

I was honoured to be interviewed by Ana Neves of Social Now – see the interview on LinkedIn here

2017 100

Blog>> Re-branding KM

Green Chameleon

KM per se is not a sexy term - when speaking to others, particularly those I’m keen on building relationships with, flaunting the term ‘KM’ does not often jump-start inspiring and enthralling conversations - more the opposite! I believe that in repositioning what KM brings to an organisation under a new mantra or title can kick-start much more exciting and relevant conversations. My term for rebranding KM concepts?

2017 100

Blog>> Re-inventing KM

Green Chameleon

KM per se is not a sexy term - when speaking to others, particularly those I’m keen on building relationships with, flaunting ‘KM’ does not often jump-start inspiring and enthralling conversations. What I believe is by repositioning what KM can bring to an organisation under a new mantra can kick-start much more exciting and relevant conversations. My name for KM concepts?

2017 100

Blog>> Dr Vaine’s actKM Conference Address (recorded October 2008)

Green Chameleon

This special broadcast was made for the actKM Forum’s annual conference 14-15 October 2008

2014 164

Blog>> New Thoughtpiece: Why Taxonomy Projects are Graceless and What To Do About It

Green Chameleon

Why do many enterprise taxonomy projects fail? In this thoughtpiece I explain why taxonomy projects are extraordinarily fragile in relation to the quality of the initial evidence gathering stage. I outline a methodology for improving the robustness and effectiveness of an enterprise taxonomy design, through a systematic knowledge audit at the project’s outset. Download article here

2015 153

Blog>> Origins 2010: Interview with Victoria Ward and Olivier Serrat (Channel NewsAsia 9 Sep 2010)

Green Chameleon

This was an interview conducted by Channel NewsAsia’s Primetime Morning show on 6 September just before the Origins Business Narrative Conference 2010. Victoria Ward and Olivier Serrat explained the importance of storytelling in an organisational context

2014 169

Blog>> KM Practitioner Interview Series: Praba Nair

Green Chameleon

We first met Praba Nair when Straits Knowledge was still a startup. That was more than 10 years ago. At that time, Praba was the Director of the KM Competency Centre at NCS, a Singapore IT company. We would meet each other at conferences and society meets.

2016 130

Blog>> The Knowledge Manager’s Handbook - now available for pre-ordering

Green Chameleon

My next book, co-authored with Nick Milton is now available for pre-ordering on Amazon! “ The Knowledge Manager’s Handbook: A Step by Step Guide to Embedding Effective Knowledge Management in Your Organization ” will be published by Kogan Page in April 2016.

2016 130

Blog>> Practitioner Guidelines for Knowledge Audits

Green Chameleon

These guidelines were compiled by the participants in the Kuala Lumpur Knowledge Management Roundtable, May 3 2017, hosted by Securities Commission Malaysia. BEFORE THE KNOWLEDGE AUDIT. a)Framing: Examine the organisation’s structure, and the distinct functions of each department. Get hold of the department business process workflows.

2017 100

How-to Guides>> Cross-Post: Practitioner Guidelines on Conducting Knowledge Audits

Green Chameleon

These guidelines were compiled by the participants in the Kuala Lumpur Knowledge Management Roundtable, May 3 2017, hosted by Securities Commission Malaysia. BEFORE THE KNOWLEDGE AUDIT. a)Framing: Examine the organisation’s structure, and the distinct functions of each department. Get hold of the department business process workflows.

2017 100

Blog>> Planning a KM Workshop: ISKO Singapore Workshop 27 November 2015

Green Chameleon

We held our inaugural workshop with ISKO Singapore last Friday on Planning a KM Portal led by myself – here are the the materials from the workshop, including slides, video and planning framework. For more about the workshop and ISKO Singapore, visit the ISKO Singapore website.

2015 130

Blog>> Gathering evidence for a taxonomy: Keynote at Taxonomy Bootcamp London October 2016

Green Chameleon

Here are the slides for my keynote on the second day of the inaugural Taxonomy Bootcamp London – the topic was on gathering evidence for a taxonomy, and the use of either knowledge mapping or content modelling in the design process for the taxonomy. The conference itself was great, with folks from the US and Europe as well as the UK – here’s a blog post from Heather Hedden on the conference as a whole. TBC_London_2016_Gathering_evidence_for_a_taxonomy_v2.pdf

2016 109

Blog>> Survey on Knowledge Audits

Green Chameleon

I’m currently working on a book about knowledge audits and knowledge mapping. I’d like to get a better sense of the variety of understandings of knowledge audits that exists out in the professional community. Here’s a short survey that should take between 10 and 20 minutes of your time – do take it, and recommend it to others. Responses are anonymous, but if you leave your email address, I will share the survey results when completed. Thank you!

2017 100

Blog>> Organising Around Knowledge

Green Chameleon

2013 182

Blog>> Breaking Down Silos to Tackle Cyber Threats

Green Chameleon

The Singapore Government is setting up a new agency to monitor and counter threats to cyber security. See news reports here and here. Based on these reports, the Cyber Security Agency or CSA will bring together a few existing entities from different parts of the public sector. It will assimilate the Cyber-Watch Centre and the Threat Analysis Centre from the Infocomm Development Authority (iDA).

2015 144

Blog>> Orchestrating the Intranet for Knowledge Management

Green Chameleon

Patrick’s taxonomy development infographic has sparked off a little friendly competition in the office. The infographic you see above is my attempt at explaining the different pieces of an intranet puzzle that KM practitioners may have to deal with, and how they all fit together.

Blog>> Steve Ellis’ Keynote for KM Singapore 2009 Conference (recorded on 13 August 2009)

Green Chameleon

This is the keynote address from Dr Steve Ellis of HSBC at the KM Singapore Conference 13 August 2009.

2014 158