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News Updates (July 1, 2009)

Michael Sampson - Currents

Cisco Office? Cisco is contemplating the development of an online alternative to Microsoft Office. Cisco Systems Inc. Dough Dennerline, Cisco Senior Vice President, said on Tuesday that his company is looking into developing a service that would allow business users to create documents that could be drafted and shared through its WebEx meeting and collaboration service. Make your Nike shoes Tweet. Collaboration Survey in Australia.

Social Media Group " Blog Archive " The ROI of Communities - Part II

John Tropea - Delicious Community

Cisco, 2004) Community users spend 54% more than non-community users (EBay, 2006) In customer support, live interaction costs 87% more per transaction on average than forums and other web self-service options. Nike+ Runners Community 2.

ROI 0