The Value of Community Ecosystems

Online Community Strategy

Several thoughtful methods have been formalized and documented by platform vendors and industry experts. A version of this post appeared on LinkedIn in February of 2019. I’ve worked with some form of community my entire career.

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“But what about naysayers?”

Chris Corrigan

Push it and see. Complicated problems (knowable problems and predictable solutions, but only with expert help and analysis). There maybe different ways to do and experts may not agree, but they can give you a plan and show you in advance how their solution is a good one. To hire an expert, give them constraints to work with (money, time, and materials) and ask for a proposal. Perhaps I need to curate a series of posts called “The Whatabout Chronicles.”

2019 61

“But what if our people dominate?”

Chris Corrigan

My response to this over the years has been to push back hard against that idea, despite how noble it seems. Inviting a group into these practices helps them focus on each other as as potential experts. Beyond that, truly open questions make it easy to encourage people to listen to one another and they de-centre expertise, meaning that the group itself can truly become the experts.

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