Engaged Customer definitions: Super Users, Influencers, Advocates

Community Guy

Definitions are important. As we consider the best path forward for these sorts of engagement activities, it’s important to dial in our definitions in order to most effectively and most strategically engage. . Language matters. . We know that all community have stratifications amongst their members. Some members are very active, some very passive…a plenty of shades in between.

2019 89

Links of the Quarter: March 2019

How to Save the World

wi nairrow definition. ———————————————. (1) I posted a special ‘links of the month’ in January to showcase some important new writing about civilization’s collapse, so this quarter’s links are a bit lighter in both volume and tone than usual. Hope you enjoy them.

2019 46

Visiting Kolkata with a Wheelchair User

Jenny Connected

We both found that this was motive enough to make the visit interesting and worthwhile, but it will definitely be a one off. You can see them here – Kolkata, 2019. Visiting Kolkata with a wheelchair user is a challenge and certainly not for the faint-hearted.

2019 130

Collaboration is the Hallmark of Community

How to Save the World

This is far from the textbook definition of ‘leadership’ But these two roles are, in my experience, the only ones that actually work, enabling self-management rather than trying fruitlessly to impose management.

2019 63

Capacity building and scaling a participatory approach

Chris Corrigan

It’s definitely deliberate and networked. On the Art of Hosting email list last month, there was an inquiry posted by Monica Nissén asking about scaling the Art of Hosting as a leadership practice through levels of engagement.

2019 68