Using personas in design of online and blended learning

Joitske Hulsebosch

The customer profiles would lead to stereotypical images of customer. It is best to developing the personas in an interactive session with a design group consisting of various stakeholders, often content experts and other actors.

2019 164

Collaboration is the Hallmark of Community

How to Save the World

The etymology of director and conductor is substantially about ‘keeping straight’, not about giving expert instruction. I ‘ve spent many hours over the past four months rehearsing for a choir performance, a benefit for our local food bank.

2019 78

The Value of Community Ecosystems

Online Community Strategy

The focus of the community was to support customer onboarding and product usage. In my opinion, ground zero for community analytics has historically been measuring the value of knowledge generated in online communities, particularly in the context of customer support.

2019 46