Engaged Customer definitions: Super Users, Influencers, Advocates

Community Guy

They share their opinions about the company openly, positive and negative. Their “celebrity” is a function of their in-community participation. . An “influencer” is a celebrity, major or minor, with influence over a specific group of people. They have created an audience through their celebrity and are using that audience to push products they’re paid to push. . Definitions are important. Language matters. .

2019 89

Planning in pure dialogue

Chris Corrigan

In Open Space we talk about the principle of “When it’s over it’s over” meaning that all creative work has a rhythm and flow to it. Wrap it up, make a date for some next steps and celebrate the work.

2019 74

From the feed

Chris Corrigan

New Power is reflected in both models (crowd-sourced, open access, very different from the ‘consume and comply’ Old Power variety or the ‘participation farms’ of Uber and Facebook) and values (informal, collaborative, transparent, do it yourself, participatory but with short-term affiliations).

2019 56

New Year’s Eve in Kerala, 2018

Jenny Connected

It struck me that the article has many messages for how I might wish to progress into 2019. ” “It’s in any case a good discipline to keep an open mind, not to think one knows it all, and to respect and to some extent feel in awe of what is greater than ourselves.

2018 139