Security, identity, voice, opportunity and agency on the distributed web

Jenny Connected

By contrast, structure is those factors of influence (such as social class, religion, gender, ethnicity, ability, customs, etc.) The topic for the final week of the E-Learning 3.0 course is Agency.

2018 187

Four Things to Remember When "Planning"

Evolving Web

That means you have existing relationships with customers and colleagues to complete work. If you want to build a real project, engage in planning. What did the customer think? In 1989 I received my degree in Urban Planning. I have studied how to make plans.

2018 194

Links of the Quarter: March 2018

How to Save the World

Corporations Loathing Customers: Corporations have done their damnedest to automate and outsource the annoying nuisance of employees. Now they are turning their loathing to that other class of people, their customers. image via Ulf Parczyk on Jim Newman’s Facebook Page.

2018 46

Confessions of a Super Fan

Community Guy

Super Fans believe the community they engage in is theirs. You build a brand/support/marketing/fan community in order to create exactly that: a home for your most loyal and engaged customers. And if you aren’t passionate, find a colleague to engage with fans who is.

2018 127

Confessions of a Super Fan

Community Guy

Super Fans believe the community they engage in is theirs. You build a brand/support/marketing/fan community in order to create exactly that: a home for your most loyal and engaged customers. And if you aren’t passionate, find a colleague to engage with fans who is.

2018 116

More Human Moments from Microsoft

Michael Sampson - Currents

Some Office 365 customers in the region were affected. Some Azure customers in the region were affected. After a pretty good run, Microsoft Office 365 had a major outage in San Antonio TX this week.

2018 116

Four Things to Remember When "Planning"

Evolving Web

That means you have existing relationships with customers and colleagues to complete work. If you want to build a real project, engage in planning. What did the customer think? In 1989 I received my degree in Urban Planning. I have studied how to make plans.

2018 130

From Changing Tools to Making Progress

Michael Sampson - Currents

Cultural design – the fragrance of the work environment, the rules of engagement, and shared values. When a new tool is introduced into an existing setting, the existing setting has some degree of stability (hopefully more than less).

2018 116

Hierarchy is the Enemy of Learning

How to Save the World

My main advice to them over the years was: have iterative conversations with customers and colleagues about what you and they care about, and how things could be made better, and act on them. drawing by hugh macleod at gaping void .

2018 92

The Second Act: Community Guy Rises

Community Guy

But I’m the guy who loves online community and has spent the better part of my career trying to bring community engagement to life in the most impactful, world changing ways possible. I’d worked my ass off to be a small part of helping the idea of online engagement, social media, and community building take root in the world since the mid-90s. I was the guy who spent countless hours off the clock trying to help companies get excited about working directly with customers and fans.

2018 89

The Second Act: Community Guy Rises

Community Guy

But I’m the guy who loves online community and has spent the better part of my career trying to bring community engagement to life in the most impactful, world changing ways possible. I’d worked my ass off to be a small part of helping the idea of online engagement, social media, and community building take root in the world since the mid-90s. I was the guy who spent countless hours off the clock trying to help companies get excited about working directly with customers and fans.

2018 89

Storytelling for Leaders – Auckland on May 29

Michael Sampson - Currents

Shawn Callahan is presenting his Storytelling for Leaders workshop in Auckland in a couple of weeks: Anecdote’s Storytelling for Leaders program will teach you the techniques you need to better influence, engage and inspire others – just as thousands of leaders already have, from Melbourne to New York, London to Singapore. Staff and customers are spread around the world.

2018 89

Sizing the Community Opportunity for B2B

Online Community Strategy

Customer Career Journey. Understanding your customer’s career journey, the number of distinct journeys, and how your product / service plays a role can help determine where in the journey community may play a valuable role. Depth of Product Engagement by Customer Profile.

2018 46

Developing Communities for Collaborative Innovation: Recap of CMX Online Workshop

Online Community Strategy

Collaborative Innovation Communities – where companies and customers collaborate on ideas for new products and services – can be one of the most valuable ways to invest in community engagement.

2018 46

Collapse Watch

How to Save the World

Banks will freeze your assets because they have no collateral to fund withdrawals by customers. If we were to play the marble game I think we’d see the same scenario playing out, and learn that, despite how fascinating and engaging the game is, it can ultimately have no winners.

2018 46

RBS Embraces Facebook at Work: My Reflections and Questions, and the Challenge Ahead

Michael Sampson - Currents

RBS has already piloted Facebook At Work and quickly found that staff were able to work much more efficiently together, answer customer questions faster, update other colleagues on their work in a much more engaging way and source a far wider range of ideas for on-going projects.

2015 142