Improving SharePoint Lists – Roadmap 2018

Michael Sampson - Currents

Microsoft used the recent SharePoint Conference to introduce numerous improvements to SharePoint lists scheduled for 2018. About one third of these are available now, with the reminder scheduled to be delivered by the end of December 2018.

2018 116

How not to thank your customers

Community Guy

For instance, if you want to thank your customers. “Customer: Thank you for being a customer” Here’s a way to do it really well: . “Customer: Thank you for being a customer. Thank your customers. Sometimes being a human is tough.

2018 116

Security, identity, voice, opportunity and agency on the distributed web

Jenny Connected

By contrast, structure is those factors of influence (such as social class, religion, gender, ethnicity, ability, customs, etc.) The topic for the final week of the E-Learning 3.0 course is Agency.

2018 187

Four Things to Remember When "Planning"

Evolving Web

That means you have existing relationships with customers and colleagues to complete work. What did the customer think? In 1989 I received my degree in Urban Planning. I have studied how to make plans.

2018 194

New publication – A Community Network Ontology for Participatory Collaboration Mapping: Towards Collective Impact

Making CommunitySense

de Moor (2018). A Community Network Ontology for Participatory Collaboration Mapping: Towards Collective Impact , Information 2018, 9 (7) : 151. Abstract. Addressing societal wicked problems requires collaboration across many different community networks.

2018 130

Quick Social Media Planner and Course Planner #UdemyLive

Laurel Papworth- Social Network Strategy

I used my UdemyLive book to lay out course goals, customer avatars (Udemy ones) and social media plan. I thought I would show this to you (super fast, just a quick overview for 2018) and ask – funny and silly?

2018 154

My session about blended learning in Milan

Joitske Hulsebosch

Then they group worked in subgroups to create a blended design for their own chosen customer request, which they had to pitch to the client. I walked with three colleagues in Milan.

2018 130

Links of the Quarter: March 2018

How to Save the World

Corporations Loathing Customers: Corporations have done their damnedest to automate and outsource the annoying nuisance of employees. Now they are turning their loathing to that other class of people, their customers. image via Ulf Parczyk on Jim Newman’s Facebook Page.

2018 46

Spoof Intelligence Added for all Exchange Online Protection Plans #office365

Michael Sampson - Currents

Microsoft added Spoof Intelligence for email security earlier this year (January 2018 I think). This was included as a feature of the Office 365 Enterprise E5 plan, as well as a feature of the Advanced Threat Protection add-on for non-E5 customers.

2018 116

And So It Begins

Michael Sampson - Currents

May 25, 2018. I have just attended a two-day workshop on GDPR in the context of how a tech vendor can help customer organisations become compliant. It’s a date that’s always been “coming” and recently “coming quickly.”

2018 116

Confessions of a Super Fan

Community Guy

You build a brand/support/marketing/fan community in order to create exactly that: a home for your most loyal and engaged customers.

2018 127

Networking Myths Busted!

Partnering Resources

Smarter Networking Online Learning Series : Want to move beyond the 101 to create a sustainable, effective networking practice customized to your unique situation? The New Networking , a project of Partnering Resources, is busting traditional networking myths!

2018 150

Sightedness: The Lesson

Michael Sampson - Currents

You will only have an arm-waving non-specific sense of direction, and will not be able to describe or explain with anything beyond broad generalities (e.g., “We would benefit from a system that helped track customers better.”).

2018 136

Why No Lessons Learned Microsoft?

Michael Sampson - Currents

Customers purchasing cloud services from Microsoft rely on those abilities to do their work. Last week saw the first major service disruption to Office 365 in several years.

2018 116

More Human Moments from Microsoft

Michael Sampson - Currents

Some Office 365 customers in the region were affected. Some Azure customers in the region were affected. After a pretty good run, Microsoft Office 365 had a major outage in San Antonio TX this week.

2018 116

Confessions of a Super Fan

Community Guy

You build a brand/support/marketing/fan community in order to create exactly that: a home for your most loyal and engaged customers.

2018 116

Wanted: A Presentist

Michael Sampson - Currents

Where adding greater value to the customer is both viewed as a competitive necessity and acted upon in that light. With futurists the world is awash. Who proclaim the new and to the past say tosh. The future of work is so very posh. What you’re doing today is only bosh.

2018 127

Shopping for Inspiration

Michael Sampson - Currents

Sign-up for a multi-day conference with a strong customer track, and attend as many sessions as you can to learn. Learning what others have done with the new tools and resources available to them provides inspiration and challenge on what could be possible in your work, team and organisation.

2018 127

Rotten from the Core?

Michael Sampson - Currents

Why does Apple tolerate this level of indifference, process inefficiency, and poor customer service in its ecosystem? Along with many others, my late 2017 Apple MacBook Pro suffers from a problematic keyboard.

2018 116

Four Things to Remember When "Planning"

Evolving Web

That means you have existing relationships with customers and colleagues to complete work. What did the customer think? In 1989 I received my degree in Urban Planning. I have studied how to make plans.

2018 130

Protecting Mobile Devices

Michael Sampson - Currents

Current Intune customers can get 50 free licenses for 18 months from BETTER Mobile, to try out the integration. Mobile devices as endpoints to corporate information have taken the world by storm.

2018 116

Motivating your fans

Community Guy

I cover some of my best techniques for rewarding, motivating, and retaining your most enthusiastic customers/fans/super users. My latest guest blog on CMX Hub is live. Check it out! How to Motivate Your Community Superstars. The post Motivating your fans appeared first on Jake McKee - The Community Guy

2018 89

Onboarding and Offboarding: The Hidden Processes

Michael Sampson - Currents

For Office 365 and Microsoft 365 customers, the user provisioning service in Azure Active Directory enables automated, policy-based provisioning of non-Microsoft cloud apps, such as Salesforce, Slack, GoToMeeting, Dropbox, Box and more.

2018 116

Even Microsoft Struggles With It

Michael Sampson - Currents

Here’s an example: Microsoft released a new approver role for the Customer Lockbox feature in Office 365 E5 (also accessible through the Advanced Compliance add-on). Anyway, in making the above announcement, Microsoft includes a video from November 2015 that explains Customer Lockbox.

2018 116

Unified Endpoint Management – and Microsoft Enterprise Mobility + Security

Michael Sampson - Currents

It is also one of the three core capabilities in the Microsoft 365 bundles – for Business and Enterprise customers.

2018 116

Information Protection: The What

Michael Sampson - Currents

Information in this class exists in customized forms for specific entities, and depending on the specific business / organisation / other, will need to be set up. When thinking about information protection , one of the key questions is what: what specific information should be protected?

2018 116

#XED is Essential for #DEX

Michael Sampson - Currents

Leveraging the ideas of customer experience (CX) to address employee issues, DEX offers a new way of looking at current issues and challenges in how staff are enabled to get their work done, along with all other points of engagement between staff and the organisation.

2018 116

Seeing With Your Eyes Closed

Michael Sampson - Currents

The academics entering the room may have been expecting a normal tutorial room, but what they got instead was a custom-designed interview room. Sometimes I wonder if the designers of customer experiences in retail operations and airport check-in areas do the same.

2018 116

Effecting Change – the Cohesive, Larger Vision

Michael Sampson - Currents

And one of the things I’ve always found, is that you have to start with the customer experience and work backwards to the technology. There’s much more to come from Silverside as 2018 unfolds.

2018 116

From Changing Tools to Making Progress

Michael Sampson - Currents

It could change cultural design, for example by increasing the quantity and quality of face-to-face interaction with customers, with real-time access to data to answer questions, solve problems, and provide service.

2018 116

GDPR: To Whom Does GDPR Apply?

Michael Sampson - Currents

The key phrase for applicability is “in the Union,” in the physical sense: – Any organisation based in the Union must comply with GDPR, for all data processes that make use of personal data (employees, customers, supply chain, etc.).

2018 116

Microsoft Surface Hub 2

Michael Sampson - Currents

– the Hub 2 will be tested with selected commercial customers this year, and will be available for purchase in 2019. Microsoft announced the Surface Hub 2 today (May 15, US time).

2018 116

Broader Usefulness of Satellite Photos

Michael Sampson - Currents

For example, a collection of photos of the same place over time (hourly or daily) can be used for: Photos of car park utilisation at retail centres provides an indicator of sales and customer traffic. BusinessWeek ran an article in July 2015 called How Satellite Photos May Change Economics.

2018 116

The Second Act: Community Guy Rises

Community Guy

I was the guy who spent countless hours off the clock trying to help companies get excited about working directly with customers and fans. Hello. I’m Jake, the Community Guy. You may not recognize me… I know it’s been a while. Or you have never heard of me, since I’ve been a bit of a recluse lately. But I’m the guy who loves online community and has spent the better part of my career trying to bring community engagement to life in the most impactful, world changing ways possible.

2018 89

The Second Act: Community Guy Rises

Community Guy

I was the guy who spent countless hours off the clock trying to help companies get excited about working directly with customers and fans. Hello. I’m Jake, the Community Guy. You may not recognize me… I know it’s been a while. Or you have never heard of me, since I’ve been a bit of a recluse lately. But I’m the guy who loves online community and has spent the better part of my career trying to bring community engagement to life in the most impactful, world changing ways possible.

2018 89

Hierarchy is the Enemy of Learning

How to Save the World

My main advice to them over the years was: have iterative conversations with customers and colleagues about what you and they care about, and how things could be made better, and act on them. drawing by hugh macleod at gaping void .

2018 88

Data Breaches – It’s Not Just Hackers

Michael Sampson - Currents

Here’s some: An employee who accesses personal data records on customers or patients that are outside his or her task domain, or otherwise beyond what they need to access for their job. An employee leaves a firm and takes details on customers to a competitor or to their own new firm in the same market space. In the General Data Protection Regulation and other data protection regulations around the world, data breaches are a topic of concern.

2018 98

Storytelling for Leaders – Auckland on May 29

Michael Sampson - Currents

Staff and customers are spread around the world. Shawn Callahan is presenting his Storytelling for Leaders workshop in Auckland in a couple of weeks: Anecdote’s Storytelling for Leaders program will teach you the techniques you need to better influence, engage and inspire others – just as thousands of leaders already have, from Melbourne to New York, London to Singapore. Organisations are changing quickly. Structures are flatter and reporting lines more complex.

2018 89

The Fortune-Teller

How to Save the World

I don’t need it, but the customers expect it. This is a work of fiction. Image from Max Pixel , cc0. Photoshopped with ‘watercolour’ effect. I had noticed the lemonade stand each time I had passed, but I hadn’t had time to stop before.

2018 73

Announcing the C3/A3 Project: The Connected Future of Communities, AI & Automation

Online Community Strategy

Individuals: Customer (a.k.a. Customer (Community End-user) survey. The output of the project will be a series of reports throughout 2018 that publish key findings. The C3/A3 Project. C3: Community, Crowd, Collaboration. A3: AI, Agents and Automation.

2018 66

Sizing the Community Opportunity for B2B

Online Community Strategy

Customer Career Journey. Understanding your customer’s career journey, the number of distinct journeys, and how your product / service plays a role can help determine where in the journey community may play a valuable role. Depth of Product Engagement by Customer Profile.

2018 46

AI Use Cases For Communities & Networks

Online Community Strategy

The study also found that 35 percent of respondents use AI for interaction with customers (a.k.a. Image Source: Constellation Research 2018 Artificial Intelligence Study. Customer Experience (for Community Members). Identifying customer behavior trends.

2018 51

Risky Business

How to Save the World

But they pretend they also care about the welfare of the world’s people, and spend millions of dollars (kindly provided by you in the form of customer profits and taxes) preparing this report.

2018 67