Four Things to Remember When "Planning"

Evolving Web

That means you have existing relationships with customers and colleagues to complete work. We remember bad things as better than they were (which might impact both risk assessments and estimates) and we forget that a lot of work occurred at all. What did the customer think?

2018 194

Rotten from the Core?

Michael Sampson - Currents

Can you assess it, order the replacement pieces, and then I’ll bring it back in when the keyboard arrives from Apple?”. “No.”. Why does Apple tolerate this level of indifference, process inefficiency, and poor customer service in its ecosystem?

2018 116

Four Things to Remember When "Planning"

Evolving Web

That means you have existing relationships with customers and colleagues to complete work. We remember bad things as better than they were (which might impact both risk assessments and estimates) and we forget that a lot of work occurred at all. What did the customer think?

2018 130

Sizing the Community Opportunity for B2B

Online Community Strategy

Customer Career Journey. Understanding your customer’s career journey, the number of distinct journeys, and how your product / service plays a role can help determine where in the journey community may play a valuable role. Depth of Product Engagement by Customer Profile.

2018 46

Risky Business

How to Save the World

E very year, an organization called the Global Risk Forum presents the corporate and political elite attending the Davos World Economic Forum conference with a snapshot of their assessment of the greatest risks this elite and its vested interests should be aware of.

2018 68