Aligning Collaboration with Business Processes

Portals and KM

Forrester recently issued a new report, The State Of Collaboration Software Implementations: 2011 by TJ Keitt with Matthew Brown and Joseph Dang. Let’s hope they target these investments at specific business processes and not simply general communication.

2011 52

Chrysler tweet: an issue of process

Community Guy

Rather, it is because the fact that an employee could accidently tweet anything to the client’s stream rather than their personal stream tells me two things: There was/is very little process in place at the agency that ensures such mistakes can’t happen.

Tweet 56

Trending Sources

Collaboration over Process

Evolving Web

Fast, unedited, perhaps a little more politically incorrect here and there. ) The agile manifesto said "Individuals and interactions over processes and tools". Now, however, I would replace this with "Collaboration over process." Our process evolved rapidly during that project.

OutStart’s Participate Enables the Social Side of Enterprise Work Processes

Portals and KM

Founded in 1999, OutStart offers an portfolio of inter-related mobile, social, and learning Knowledge Solutions intended to accelerate and broaden access to colleagues and the knowledge they need to respond to business requirements more quickly and make better informed decisions.

What Social Media and Enterprise 2.0 Can Bring to HR Processes

Portals and KM

with an emphasis on HR process because of the audience.  A key is the alignment of these new tools with business process and tasks.   I find these tools work best when aligned with business process and are not simply introduced as capabilities such as phones or email. HR represents a rich area to apply social media to business processes. HR Process:   They are now more effectively enabling and disabling users on the computer network.

2011 63

My Favorite Tweets for April 1 - 14 2011

Portals and KM

Avoiding Catastrophic Failures in Process Improvement HBR [link]. Here is another in a series of posts that provide access to my favorite tweets that contain links to useful information.    Some of these I did to link to things I found useful and others are RTs that I want to save for the same reason. Since Twitter archiving is an oxymoron, I am now going to post my favorite links for the month so they can be easily accessed later.

2011 55

Forrester on Enterprise Content Management Suites, Q4 2011

Portals and KM

Forrester has release their report, The Forrester Wave™: Enterprise Content Management Suites, Q4 2011 , by Alan Weintraub with Stephen Powers and Anjali Yakkundi. Transactional ECM supports back-office processes with imaging, document output management, and business process management form the backbone of the transactional content technologies.

2011 45

Lotusphere 2011 Notes: Future of Social Business – Rest of the Story

Portals and KM

This is another in a series of my notes on Lotusphere 2011. in reverse: Socialising processes and Adaptive Case Management ). Today’s tools help us much better realize the early vision of process aligned KM. I am very pleased to be back after ten years.

2011 56

Fair Process and Social Computing

Governance in a Networked World

I was reminded recently of a diagram published in one of my favourite HBR articles on organisational change management called "Fair Process"by Kim and Mauborgne back in 1997.

IBM’s Lotusphere 2011 Highlights – Get Social, Do Business!


Network Your Business Processes.

2011 43

Lotusphere 2011 Notes: Press Conference

Portals and KM

This is the second in a series of my notes on Lotusphere 2011. A - You need to mix and match sources with open integration and change business process and capabilities to make for strategic applications. What I have not seen is the reshaping of entire department processes.

2011 28

Graphic Facilitation Workshop July 2011

Nancy White

Graphic Facilitation Workshop 2011 ) We had a great time with the first version of this workshop in August of 2010 in BEAUTIFUL Rossland, BC. Graphic Facilitation Workshop 2011: Using Visuals for Effective Engagement. Earlybird Registration (before March 15, 2011): $640 CAD + HST (12%).

Reflections from 2011 – A World Without Email – The Documentary


That’s why I’m including this entry as part of the “Reflections from 2011″ series. I know, a long time ago, but still worth while sharing across before we catch up with 2011′s, don’t you think? NO EMAIL DAY (@NoEmailDayHQ) December 30, 2011. .

Email 119

The Future of Work Is Learning


Future 145

Trust and Networks

Alchemy of Change

Organizations that trust each other can safely set aside formal agreements and rigid processes and replace them lighter weight ways of working together. Trust makes networks work.

2011 155

The Social Enterprise – Welcome to the Era of Intrapreneurship!


While the various institutions I work with provide me some degree of support, their infrastructure and processes are geared to support their full time employees, not part-time professionals and contractors. My work processes are essentially web-based processes.

2011 142

Enterprise 2.0 Conference: Call For Papers Community, Voting Process

Collaborative Thinking

If you find them valuable, I hope you take the time to participate in the community process and vote for these proposals. The session will connect the process, cultural, and tooling aspects of profiles, social graphs, etc. For the upcoming Enterprise 2.0 conference in Boston this year, I have submitted three sessions that I hope the community finds helpful and relevant. Cisco coordinates submissions so you may find these under the name of “ SGumpert ” rather than my name.

How “Membranes” Build Great Organizations

Alchemy of Change

This signal processing ability comes courtesy of a specialized set of molecules inside the membrane, called receptors. This process is known as “ signal transduction ” and it’s how receptors transform signals from the external environment into appropriate responses from the cell.

2011 142

Radical Connectedness and the Evolution of Business

Alchemy of Change

The Rouge Plant was the first large-scale example of “ vertical integration ” – where companies control all the inputs needed for their manufacturing processes. This summer, my wife and I took our two boys to visit the famous Ford Rouge Complex in Dearborn, Michigan.

2011 128

Occupy Wall Street – The Revolution is Twittervised

Laurel Papworth- Social Network Strategy

In this article, I’m looking at process vs product journalism, representational democracy falling over, the demise of capitalism, authoritarian aspects of traditional media AND online community hosts e.g. Twitter and the newly found power of Crowd Activism.

2011 133

The 2011 State of Community Management Report: Best Practices from Practitioners

John Tropea - Delicious Community

These organizations understand that using social technologies successfully requires both business process adaptation and people that understand how to manage these new social environments – at both a tactical and a strategic level. link] Coverage of The 2011 State of Community Management [.]

2011 31

Links of the Month: November 19, 2011

How to Save the World

Inequality and Abuse of Power and Wealth as the Issue of 2011: A recent OECD report put the US at the bottom of the heap of affluent nations in social justice (poverty, health, education and income/wealth inequality). Cartoon by Mark Hurwitt.

2011 25

Software Will Replace You

Alchemy of Change

Business Process Automation. Just look at the field of business process automation , a class of technology that, until recently, was only seen in very large companies. Capturing “business processes&# isn’t really anything new.

2011 117

The Soft Skills of Collaboration and The Social Enterprise


There is no doubt that effective collaboration that is happening amongst individuals, teams, networks and communities, as part of that social transformation of culture, process and people, is a key success factor to become a Social Enterprise.

Skills 129

Reclaim Blogging – On Why Your Blog Still Is Your Best Personal Branding Social Tool


Over the course of the years Hugh MacLeod has always been posting some of the most amazing content available out there on the Internet Blogosphere on various different topics, specially, related to Social Networking.

2011 127

The Top 10 Most Common Mistakes in Consensus Process, and How to Avoid Them

How to Save the World

consensus process flowchart. Consensus Decision-Making is a group decision-making process that seeks not only the agreement of most participants, but also the resolution or mitigation of minority objections and concerns. Rushing the Process. (a guest post by Tree Bressen).

2011 26

Roles in communities of practice

Joitske Hulsebosch

we have a small, starting network of people who all in some way use social media in learning processes and training. Roles are not explicitly named and assigned because it is a starting and spontaneous process.

Roles 121

May Hot List: Mobile Learning Content

Nancy White

Best of Mobile Learning May 1, 2011 to May 31, 2011 Featured Sources The following are the top items from featured sources based on social signals. Float Mobile Learning , May 11, 2011 Does This iPhone Make Me Look Fat? Online Community Revenue

Laurel Papworth- Social Network Strategy

It generates revenue from listing fees, processing fees, and other fees like prominent display for what people are selling ( SFGate San Fran Chronicle ). January 2011: Etsy’s 6.9 Planning to do 1 billion dollars of sales in 2011 and between 30-50 million in revenue.

Welcome to the Social Enterprise Awakening!


2011 112

Lessons Learned - a Collaborative Process with "Collaboration Success" Indicators

Michael Sampson - Currents

A Lessons Learned process is, or is ideally, a collaborative process - in an environment of shared practice, with trust among the members of the group, explore the "lessons" the group can take from its past practice, so as to apply those learns both to its own future practice, and the future practices of the organization. As with collaboration, there are many technologies that can be used - most commonly a "lessons learned database" - but if that's all the process is, it will fail.

Our Enterprise 2.0 Boston 2011 Submission: Enterprise Awareness and Weak Signal Sensing

Portals and KM

2011 conference  based on the ideas in this post.   As such, we are previewed to the processes that lead to actions.    An organization capable of improving this faculty will have more actionable ideas and a competitive advantage over stove-pipe and highly process driven companies. Thierry Hubert and I have submitted a proposal for a session in the  Boston Enterprise 2.0 Here is  the link to our submission.

2011 33

Lotusphere 2011 Notes: Social Business ROI Panel

Portals and KM

This is another in a series of my notes on Lotusphere 2011. Windsor-Essex region uses a variety of IBM collaboration software and Services and was named one of the “Smart 21 Communities” in the world by the Intelligent Community Forum in both 2010 and 2011.    Jamie Page, Director of Information Services & Brian Larson, Process Guru, Slumberland , discussed “How A More Interactive and Dynamic Web Experience Delighted Furniture Buyers.”

2011 22

My App Gap Posts for April 2011

Portals and KM

OutStart’s Participate Supports the Social Side of Enterprise Work Processes. Here are my AppGap posts for April. I am also writing in another Corante blog, FastForward (see right side bar for links), The AppGap posts began toward the end of January 2008.    Here, I am primarily doing product commentaries with a few other things thrown in. Below are the ones for April. There will be more in May. Managing Content for Continuous Learning at Autodesk.

2011 22

Lotusphere 2011 Notes: Interviews - Doug Heintzman on Social Business

Portals and KM

This is another a series of my notes on Lotusphere 2011. We went through a growth with business process automation but that growth has maxed out so what is the next source of innovation? The goal of the technology is to make these people centric processes work seamlessly. I am very pleased to be back after ten years. IBM set up some individual interviews for the bloggers and press. The first one for me was with Doug Heintzman, Director, Lotus Strategy.

2011 26

Paywall for and Online Community Social Media

Laurel Papworth- Social Network Strategy

The FutureOfMedia Discussion site The New Fourth Estate is Social Media The Function of News in Community Commercialization of Human Stories De-Commercialization of Human Stories Problem Journalism vs Solution Journalism Product vs Process Journalism What is a Newspaper’s Product Anyway?

The Great Unbundling and Collapse of Local Newspapers

Alchemy of Change

Carroll talks about how the owners of the new news chains were sacrificing the long-term financial health of their newspapers for short-term gain through a process known as harvesting : “Symptoms of harvest are staring us in the face.

2011 108

Twiitering = learning?

Joitske Hulsebosch

I often have conversations about the role of social media in learning processes. Cognitivism: learning as information processing; the mind and thought process is put at the centre of the learning process.

5 Reasons Why Activity Streams Will Save You From Information Overload


There is still plenty of room for growth in the areas of hitting the right context, collaborative / social filtering, awareness, full integration with business processes, pervasiveness and so forth. I heart Activity Streams. I mean, I * love* them to bits!

2011 106

Double profits from revenue processes with Process Physics

The Bumble Bee

Why have I developed a new discipline called Process Physics ? Same answer - because that's where the money is (in a process). In this screencast I work through a major enterprise sales process on the screen and show how to: 1) Establish the upside potential.