Making Social CRM “Friend Discovery” Real

Alchemy of Change

Friend Discovery&# is a new idea for Social CRM that connects the Customer Relationship Management (CRM) database in an organization with the social networks of its customers and other stakeholders. How Friend Discovery Works. They also know what products my friends have.

3 Principles of “Friend Discovery” Social CRM

Alchemy of Change

As I talked about in my last post, “ Friend Discovery &# is a concept for a new branch of Social CRM. Friend Discovery connects the Customer Relationship Management (CRM) database in an organization with the social networks of its customers and other stakeholders.

How Social CRM “Friend Discovery” will Revolutionize the Way Organizations Collaborate

Alchemy of Change

In this post, you’ll learn about a new branch of “Social CRM&# called &# Friend Discovery&# that will make it radically easier to find your friends inside the organizations you care about. I’m the bridge they need to reach my friends.

TicketMaster “Friend Discovery” Helps You Find Facebook Friends at Concerts

Alchemy of Change

TicketMaster just announced a new interactive seat map feature that allows you to more easily book seats next to your friends at concerts. The new feature integrates with Facebook’s social graph so you can easily find your friends and let them know which concerts you’re attending.

Facebook: How to View Newsfeed of a Friends List

Laurel Papworth- Social Network Strategy

Let’s say you want to see just the status updates of a group or list of friends on Facebook. When you confirm a friend, click Add To List. Or go to “Friends&# on the top tab, and start adding friends you’ve already go to lists.

Social Media Revolution 2011

Elsua

Welcome to the Social Media Revolution 2011 ! What an amazing and exhilarating week altogether!

2011 184

You and your friends and your monkey minds

Ken Carroll

You have a monkey mind and so does your sister. And your boss. And your neighbor. All of you. Monkey minds. Average monkeys. But don’t feel bad. You can’t help it. It’s human nature. Our minds naturally flit from one thing to another, often for no apparent reason.

Bringing Home Beauty and Wondonga Friends

Nancy White

Thanks to Geoff Young ( @gsyoung ), the vibrant and ever perapatetic host a few weeks ago at Wondonga TAFE , my Christmas presents will soon be moving from Australia to the US.

Windows Phone (2011)

Michael Sampson - Currents

Microsoft released initial details of forthcoming changes with the next release of Windows Phone , due later in 2011. I have very good friends / colleagues who say there is still life in this horse.

2011 142

Back to Blogging: Fosca (1998 – 2011)

Elsua

The thing is that in the last year and half things weren’t that well for her; she had to go through a number of operations to remove a couple of tumours and eventually on October 27th 2011 , she decided that enough was enough and she needed to move on.

2011 198

Reflections from 2011 on The World of Social Media

Elsua

During the course of 2011 I have embarked on a whole bunch of business travelling. And throughout 2011 I had the huge opportunity to meet, and learn!,

2011 220

150 of my closest friends

Endless Knots

And for the record, the title of this post is all wrong: it's not about your closest friends, which, according to other theories, can't number more than 25. Forget friends. Jorgen Fagerquist alerted me to a post on Sweden's clever English-language "The Local," with possibly the best headline of the week, maybe the year, or century, bearing a sentiment that taxpayers everywhere might agree with: " Swedish taxpayers organized by apes."

Reflections from 2011 – The Year of Mobile, Again

Elsua

It’s even more interesting when some of those conversations have been going on around what we have done and learned in 2011 and right off it all turns into personal reflections for what’s happened throughout the year. At least, in 2011 with yours truly.

2011 204

Social Business Forum 2011 – On Collaboration by Luis Suarez

Elsua

Indeed, mark your calendars as well for the Social Business Forum 2011. Bring your friends, customers, business partners, too!,

2011 218

Reflections from 2011 – Redefining Your Social Web Presence

Elsua

Like a very good offline friend of mine would say: “ Life is just way too short to have to worry about certain things taking place.

2011 223

IBM’s Lotusphere 2011 – Here We Come!

Elsua

As it’s happened over the last few years, it’s that time of the year where I am starting a new season of business travelling and very soon I will get things going, once again, with my yearly pilgrimage to Orlando, FL, to go and attend Lotusphere 2011.

2011 188

Reflections from 2011 – Focused and Purposeful Social Networking

Elsua

Well, I am afraid Alan is right, although I wouldn’t call it a prediction for 2012, but more a reality of today, 2011: the current state with all things social. Greg Lowe (@Greg2dot0) December 27, 2011.

2011 205

April Fools: Facebook Fake Friends

Portals and KM

 David Lee wrote about how you can buy Facebook “friends” in his story, Fake girlfriend: I paid for make-believe love on Facebook. David found that for $5 you can hire someone to be your girl friend on Facebook. Happy April Fool’s Day. Here is a good story for today.

Upcoming Conference and Workshop: Share 2011 in Sydney (November 2011)

Michael Sampson - Currents

I'm looking forward to meeting old and new friends / colleagues / clients / counterparts alike. Last year I really enjoyed attending and speaking at Share 2010, the SharePoint conference for business users.

2011 152

#e2conf 2011 Highlights – Offline Social Networking Still Rules!

Elsua

I will also share with you all some links of the phenomenal live blogging that happened throughout the event, specially, coming along from very talented, and good, friends like Mary Abraham , Emanuele Quintarelli and Bill Ives.

2011 216

Complete Listing of My 2011 Enterprise 2.0 Boston Conference Notes

Portals and KM

Here is the complete series of notes I took on the 2011 Enterprise 2.0 It was a great event and opportunity to see old friends, see some virtual friends for the first time in person, and make new friends. My 2011 Enterprise 2.0 My 2011 Enterprise 2.0 My 2011 Enterprise 2.0 My 2011 Enterprise 2.0 My 2011 Enterprise 2.0 My 2011 Enterprise 2.0 My 2011 Enterprise 2.0 My 2011 Enterprise 2.0 My 2011 Enterprise 2.0

2011 153

June 2011: Social Media Course computer based

Laurel Papworth- Social Network Strategy

Hands-on Computer based social media classes are being run again June 2011 in Sydney, Brisbane and Melbourne. Perhaps you use Facebook for personal use, and have added friends and family but are you using the full power of Facebook for your Business ?

2011 169

#e2conf 2011 Highlights – 10 Reasons Why I Enjoyed the Event

Elsua

I know that plenty of folks out there are probably waiting for the next blog post in the series of #e2conf 2011 Highlights from the Enterprise 2.0 Boston Social Web Coverage June 20, 2011. but also new friends whom we could share our experiences with and learn from theirs!

2011 197

Social Business Forum 2011 – Communities or Organisations – The New Collaboration Ecology

Elsua

A couple of months back you would remember how I put together a couple of posts over here in this blog where I shared some of the highlights from the recent Social Business Forum 2011 event, which took place on June 8th in Milan, Italy.

2011 196

IBM’s Lotusphere 2011 Highlights – Get Social, Do Business!

Elsua

Gain “Friends&# Through Social Trust.

2011 192

Tablets in the Enterprise in 2011

Portals and KM

Even more replace carrying laptops to events such as my friends Thierry Hubert and Luis Suarez. An enterprise tablet strategy is in order and that is the task addressed by Forrester’s Ted Schadler with his report, Tablets in the Enterprise in 2011.  In 2011, IT must work with other business units to determine what employees will use tablets for tasks and what they can do to help workers get the most from the investment in these devices.

2011 138

The return of Big Society debate via its critics, friendly or otherwise

Social Reporter

Just when we thought Big Society as call-to-action had faded into big society as policy framework – as reported recently by Third Sector , and earlier here – the Office for Civil Society has followed up on the open letter from Minister Nick Hurd , affirming BS, with a rather smart move. OCS have commissioned four community and and voluntary sector organisations to report on what Big Society means for the groups they represent.

2011 149

IBM’s Lotusphere 2011 Highlights – People-Centric vs. Content-Centric by Louis Richardson

Elsua

2011 217

10 Tips for Making Facebook Business Friends

Online Social Networking

In either case, you’d benefit from acquiring additional Facebook friends who share an interest in your business niche. Here are 10 tips that will help you add Facebook business friends: Choosing Facebook Friends Wisely - Don’t invite random people.

IBM’s Lotusphere 2011 Highlights – A Proposal for DIA Now Delivered Successfully!

Elsua

If you would remember, a couple of weeks back, I mentioned how I was making my way to Orlando, FL, to attend IBM’s Lotusphere 2011 event, as part of my yearly pilgrimage to one of *the* top notch Enterprise Collaboration conferences out there nowadays!

2011 184

Social Business Forum 2011 – On Collaboration by Luis Suarez – Part Deux

Elsua

As I have mentioned in a blog post a couple of days ago , on June 8th I will be participating in the upcoming Social Business Forum 2011 event in Milan, Italy.

2011 182

My KM World 2011 Session Notes: Complete Listing

Portals and KM

Here is the listing with links of my notes from the 2011 KM World conference. It was a very useful event and a chance to see many friends and meet new people. I am looking forward to next year’s event. KM World Session Notes: Creating & Applying a Semantic Infrastructure Platform for Knowledge Sharing – Part One. KM World Session Notes: Creating & Applying a Semantic Infrastructure Platform for Knowledge Sharing – Part Two.

2011 126

Conversations for the 21st Century – Community on April 1st, 2011

Nancy White

My friend, colleague, teacher and fellow GiGee (Girl Geek) Amy Lenzo has launched a new venture, weDialogue. She has asked me to be part of a launch event, a free, wide-open conversation on “Communities in the 21st Century&# on April 1st.

2011 141

My Favorite Tweets for October 15 - 30 2011

Portals and KM

new study - 2011 Fortune 500 and Social Media Adoption [link]. Social media companies 'friend' politics usat.ly/ooyUy6. Here is another in a series of posts that provide access to my favorite tweets that contain links to useful information.    Some of these I did to link to things I found useful and others are RTs that I want to save for the same reason.

2011 122

Share2011 - Playing Piggy in the Middle - Having an Interpreter to Convert "Geek-Speak" Into User Friendly Lingo (Donna French, Disability Services Commission)

Michael Sampson - Currents

Make friendly early. Donna French from the Disability Services Commission is talking about the power of having someone who can translate between what the users want and what IT needs to deliver. Key points: - When users say "Why did you give me this?,"

2011 142

My Favorite Tweets for June 15 - 30 2011

Portals and KM

Boston 2011: Performance, Passion and People [link] #e20 #socbiz. Conf 2011 Day 3 @absolutesubzero [link] #e2conf. Boston 2011 Conf #e2conf [link]. and tell a friend. Here is another in a series of posts that provide access to my favorite tweets that contain links to useful information.    Some of these I did to link to things I found useful and others are RTs that I want to save for the same reason.

2011 116

My Favorite Tweets for May 1 - 14 2011

Portals and KM

NYT - Social Networks Offer a Way to Narrow Field of Friends [link]. Here is another in a series of posts that provide access to my favorite tweets that contain links to useful information.    Some of these I did to link to things I found useful and others are RTs that I want to save for the same reason. Since Twitter archiving is an oxymoron, I am now going to post my favorite links for the month so they can be easily accessed later.

2011 116

Accepting Friends on Facebook vs. LinkedIn Social Networking Sites

Online Social Networking

A Facebook friend recently asked about accepting friend requests on social networking sites , and I promised to discuss the matter. Accepting Friends on Facebook. You also need to be selective, because Facebook friends are limited. Accepting Friends on LinkedIn.

Abusing Your Community: “Friends” and How You Use Them

Managing Communities

photo credit: Justin Sternberg I have grown to become very careful about my usage of the word “friend,&# when I am talking about other people. A lot of people have really diluted this term to the point where, for some, it means “person that I once had a pleasant conversation with&# or “someone I paid [.]. Community Cultivation How Should I Participate

With a 50 Friends Limit, Path Is the Opposite of Twitter

John Tropea - Delicious Social Network

Path Path calls itself “The Personal Network&# because it’s determined to go against the example set by Twitter Twitter ’s follower model; you are limited to just 50 friends on Path. With a 50 Friends Limit, Path Is the Opposite of Twitter [.]

2011 80

Links of the Month: November 19, 2011

How to Save the World

Inequality and Abuse of Power and Wealth as the Issue of 2011: A recent OECD report put the US at the bottom of the heap of affluent nations in social justice (poverty, health, education and income/wealth inequality). Cartoon by Mark Hurwitt.

2011 70

2011 conference season focuses on consumer behavior

Ant's Eyeview Blog

An Ant's Eye View on 2011 Social Media Conferences. Stowe posited that constant, friendly “touch&# – even if done over social channels – can produce this oxytocin and rather than resulting in defocus and stress, can actually lead to increased performance.

2011 64

Find Twitter followers by location 2011

Laurel Papworth- Social Network Strategy

Do this if they are only following a few because chances are, they are following their friends, and their friends live near them. Find Twitter followers by location 2011 is a post from: Laurel Papworth- Social Network Strategy.

2011 223