7 Levels of Social Media Engagement

Laurel Papworth- Social Network Strategy

There are seven stages to social media engagement from shallow monitoring to deep peer to peer economies. I put together this diagram to show the steps from shallow engagement such as just monitoring to full engagement including co-creating products and services.

Building an Engaging Community By Gautam Ghosh


More than anything else, because what may well work for one specific community, may not work rather well with another, since they don’t share the same context, the same membership, the same interest area, the same goals, etc. Community is shared passion.

Trending Sources

Reflections from 2011 – Redefining Your Social Web Presence


After having put together last couple of blog posts about some of my reflections from the year we are about to end around The Social Web and Technology in general, I guess it’s now a good time to share with the world the third one from the series. Share them along, too, please!

2011 90

How to Use Employee Engagement to Boost Your Business


Take a look into this nearly three and a half minute long video clip under the title of “ How to Use Employee Engagement to Boost Your Business &# to see what I mean. Yes, it’s that good: How to use Employee Engagement to boost your business – Explania.

The Mesh: Why the Future of Business is Sharing

Alchemy of Change

There are a few places where it gets a bit repetitive, but she does share lots of interesting anecdotes and she’s telling an interesting and very important story here – the story of better sharing through technology. Some things are better owned and some are better shared.

2011 63

Trust and Networks

Alchemy of Change

I won’t go so far as to say that the USA is a network (though it is interesting to note that ideas like “unalienable rights&# and “separation of powers&# share many of the notions of autonomy and connection outlined above). Trust makes networks work.

2011 155

My KM World 2011 Session Notes: Complete Listing

Portals and KM

Here is the listing with links of my notes from the 2011 KM World conference. KM World Session Notes: Creating & Applying a Semantic Infrastructure Platform for Knowledge Sharing – Part One. KM World Session Notes: Creating & Applying a Semantic Infrastructure Platform for Knowledge Sharing – Part Two. KM World Session Notes: Engaging Community With Intranets & Social Media. KM World Session Notes: Knowledge-Sharing & Enterprise Memory.

2011 38

IBM’s Lotusphere 2011 Highlights – Get Social, Do Business!


However, what I thought I would share with you today over here is to detail how social it was for me while being there, compared to other years, as it would also give you a pretty good perception of how the game has changed… for good! We shared a lot, but we *also* learned a lot!

2011 43

Graphic Facilitation Workshop July 2011

Nancy White

Graphic Facilitation Workshop 2011 ) We had a great time with the first version of this workshop in August of 2010 in BEAUTIFUL Rossland, BC. Graphic Facilitation Workshop 2011: Using Visuals for Effective Engagement.

Interactive and engaging webinars- between who and who?

Joitske Hulsebosch

Now we found out that we can share the microphones, after people raise their (virtual) hands. So when I saw a free webinar by Gotomeeting on the topic of: 'making your webinar more engaging and interactive' I subscribed immediately.

IBM’s Trip to Become A Socially Integrated Enterprise


However, fast forward to 2011 and I still get asked, every so often, how is IBM doing in the social business space, not just from a vendor perspective, but also from its own internal social transformation. Or, even worse, in people’s heads (Not even shared, nor documented just yet!).

How Social CRM “Friend Discovery” will Revolutionize the Way Organizations Collaborate

Alchemy of Change

Customers Engage Customers Through their Social Graph. You can definitely read it without that background, but you might want to go back afterward and look at “ Are You Tapping Third-Order Engagement? My friends won’t need to remember to share this information with me.

Four Ways to Improve Our Online Emotional Intelligence

Alchemy of Change

Sharing : Useless facts and figures do nothing to build a relationship, but when someone shares information with us about something that truly is personally or professionally important to us, well, that little gift can go a very long way.

2011 91

Re-Inventing Collaboration: CRM as Social Technology

Alchemy of Change

Organizations now use CRM to orchestrate the way people inside the firm engage people outside the firm. When we collaborate, we share objects. In a digital medium, we might share a document, a photo, or an invoice. We make these objects ‘ social ‘ through sharing them, and that process of sharing leaves behind a record of our interactions with the object. Think of it as the objects we share, and the fingerprints we leave behind from that sharing.

2011 70

My Favorite Tweets for October 15 - 30 2011

Portals and KM

RT @janlgordon : 7 Reasons Why Google+ Drives Hyperactive Engagement [link] via @jeffbullas. new study - 2011 Fortune 500 and Social Media Adoption [link]. RT @Reichental : You share something, you get something back: How the web is redefining privacy: [link] via @radar. Here is another in a series of posts that provide access to my favorite tweets that contain links to useful information. 

2011 33

Employee Engagement Affects Collaboration

John Tropea - Delicious Collaboration

Web Engagement. Privacy respected — we will never share your information. Employee Engagement Affects Collaboration. Apr 7, 2011. A few weeks ago, consulting and analyst firm Blessing White released its 2011 employee engagement report. ” Before going on, I think it’s important to address that engagement and collaboration are two different things (in my opinion) but they definitely overlap. Sep 26, 2011 – The Big Social 2011.

CMS 16

8 ways to deal with negative comments in online communities

Laurel Papworth- Social Network Strategy

Feel free to filter out – block or ban – those who do not share the value systems of the community. Consumers, as much as companies are not ready for the shift to engagement. How do you respond to a negative comment in an online community, on Facebook?

The Social Enterprise – Welcome to the Era of Intrapreneurship!


There are plenty of blog posts out there that have covered very well the topic of “ The Future of the Workplace &# and the impact of social computing in helping shape up the business world to become a whole lot more open, engaged, transparent and nimble.

2011 142

How Meaningful, Smarter, Freelance Work Is Redesigning the Social Enterprise


Hope you enjoy reading through it, and from here onwards I just wanted to share a special Thanks! with John for having put together such amount of hard work in assembling all of those great insights and share them across in that outstanding, must-read, brilliant blog post.

2011 121

An Ant’s Eye Point-of-View: The Rules of Engagement

Ant's Eyeview Blog

Practically every month, we have a new organization as a poster child for customer engagement failure. The recent fiasco with ChapStick deleting fan’s comments illustrates that although online enterprise engagement is no longer new, companies are still failing customers in a very public, proliferating, and often tailspin manner. In this post , Ant’s Eye View’s very own Jake McKee shares his rules for community building.

2011 34

The Soft Skills of Collaboration and The Social Enterprise


She eventually comes to talk about the stuff that most folks haven’t considered just yet in any open and transparent collaborative and knowledge sharing environment. Sharing your knowledge will relinquish your power, don’t you think?).

Skills 129

How Playing Games at Work Can Help Boost Your Productivity


do another piece of research or study on the impact of NOT having social software tools, or games, to build trust, connect, collaborate and share your knowledge with your peers, customers and business partners.

Game 129

Who to Focus On

Alchemy of Change

The other day, Seb Paquet shared the below diagram on Google+: It’s a great graphic that speaks for itself. Building Influence Through Engagement. How you do it is what I call engagement. How do you best invest your time and energy?

Focus 63

Social Network Identity: Anonymity, Pseudonymity and Accountability -Media140

Laurel Papworth- Social Network Strategy

We are bringing together the some of the most exciting and influential thinkers in Australian digital media to share their experience and knowledge with a small number of participants at media140+ events in Sydney.

Google Plus and Twitter – How They Work for Me Hand in Hand


And since I have got an iPhone4 I can imagine how it would still keep dragging along my mobile use over time, specially, when I am on the road and would need / want to share updates quickly of what’s happening around me.

2011 125

Roles in communities of practice

Joitske Hulsebosch

We thought it would be nice to share some of our thinking in this blogpost. There are two more sources that we like to share with you: Eric Davidov's roles and roles described by Michael Fontaine. Creator: The person who creates, shares, improves, and discusses content and information.

Roles 121

Welcome to the Social Enterprise Awakening!


If you have been reading a couple of the blog entries I wrote this week, and, most importantly, a good bunch of the links I shared in those articles, I think we are witnessing that Awakening 2.0 core values of openness, transparency, engagement, trust, respect, and, above all, sharing.

2011 112

How the Social Enterprise Defines the 21st Century Workplace – Moving To The Edge


This increases the need for collaboration (working together on a problem) and cooperation (sharing without any specific objective). This is not the first, nor the second time, and I am sure there will be a third time, and many more!,

2011 117

How Fun and Creativity Can Shape Your Own Social Computing Guidelines and Policy


And here is a good example of a social computing policy and guidelines that combines fun, creativity, innovation and the right messages to be shared across in a format that’s very easy to digest.

How to plan your social engagement success

Ant's Eyeview Blog

As you plan for the year ahead, it’s time to consider how social media will change your company or brand in 2011. Recently, we (Ant’s Eye View) unveiled the Social Engagement Journey. Feel free to print it, share it with colleagues or post it on other sites.

Building Social Business: Connecting, Sharing and Collaborating

John Tropea - Delicious Collaboration

Pages Home About Gautam Indian HR Blogs Indian Social Media Strategists Linkbar Articles Media Mentions Thoughts Quora Facebook Twitter HR Community Welcome Follow @GautamGhosh May 19, 2011 Connecting, Sharing and Collaborating Tweet What causes people to connect with each other?

2004 21

What Is (A) Community?


No-one said it would be an easy one, but with priceless conversations, resources and further links shared across by those in the know, as mentioned above, somehow the job does seem a little bit easier now, don’t you think?

2011 109

Gotta Share! – The Ultimate Conference Event Experience


Will it happen in 2011 this time around? amongst several other concepts related to social, will be capable to lead by example and share with each and everyone of us some of the potential to turn upside down the way we participate and engage in conference events today.

Practicing Engagement Right Here Now

Hildy Gottlieb

This month’s newsletter is dedicated entirely to Community Engagement, to celebrate the 5 Year anniversary of FriendRaising. Off the top of your head, share with us a decision you are wrestling with. Share at least one of those decisions right here in the comments.

Open 14

Reflections from 2011 – And Health It Is!


Let’s see … Here’s today’s “ Reflections from 2011″ blog post.

2011 21

Google Plus – One50, Two50 and TheRest


The truth is that I am ready to make plenty of blunt moves on redefining my social networking presence out there on the Social Web, and I will be sharing some further insights on that regard very soon, but one thing for sure is that at this point in time my blog will remain where it is.

Google 105

Social Media at Work


Last week, upon my return from my last business trip, I was hoping to be able to resume my regular blogging activities and share with you folks some of the interesting conversations I have been engaging with and other interesting resources worth while sharing across.

Lotusphere 2011 Notes: Social Business ROI Panel

Portals and KM

This is another in a series of my notes on Lotusphere 2011. A main goal is to increase the engagement of these people with their government and have them more satisfied with what the government is doing.   Different agencies could collectively created content that they shared with the residents. They are also sharing sales tips from the top performers with the rest of the staff. To the the left is another great sunset over the event.

2011 22

How connect.BASF Helped BASF Become a Social Business


deployments to help improve their effectiveness and efficienfy from their own knowledge workforce as they get to collaborate and share their knowledge amongst themselves, their customers and business partners.

2011 105

"Collaboration" vs "Social Media" = "Internal Collaboration" vs "External Engagement"

Michael Sampson - Currents

Steven shares his analysis of the difference between collaboration and social media : " Here’s the difference. Social media" is about engaging with people outside the organization - particularly customers. Social media" provides places where customers go and hang out - the new bazaar - and where firms can choose to engage with them. Instead of traditional team spaces, work can be coordinated and shared via "social media"-like tools that are used within the enterprise.