Are You Tapping “Third-Order” Engagement?

Alchemy of Change

Gallup has tracked this too and found that “customers who are fully engaged represent an average 23% premium in share of wallet, profitability, revenue, and relationship growth than the average customer. They invest in new tools, processes and strategies to maximize the impact of their networks of third parties sellers – and these investments go well beyond the marketing department.

Don’t Start with the Tools: They Are Not Your Final Destination


Don’t start with the tools. It looks like years have gone by and we are still stuck on the very same problem we used to have 10 years ago: tools, tools, tools! Show them the way, and don’t start the conversation with the tools alone. “?

Trending Sources

The Future of the WorkPlace – Social Business


As we come to wrap up another another one of those unforgettable years (2010, that is…), specially, for the Enterprise 2.0 Something that traditional collaborative and knowledge sharing tools didn’t manage to make it happen as effectively as social networking is nowadays.

Why Best Practices Don’t Work for Knowledge Work


Innovation Knowledge Management Knowledge Tools Learning Personal KM Social Computing

2010 102

Connections are Different than Relationships

Alchemy of Change

Connections are really important, and very ancient, tools that biological life of all types uses to stay connected with its surrounding environment in a productive and safe way. Share Tweet Share this post!

Twitter's Golden Egg

Alchemy of Change

The information is denser and moves at much higher velocity on Twitter, but many of the social conventions around linking and sharing are strikingly similar. Share Tweet Facebook , Information Networker , social networks , Twitter , Twitterati , User-Contributed Share this post!

Back to Blogging, Again: Boira (2010 – … )


By the way, many thanks to all of those folks who have kindly shared their comments and experiences. It’s taking me a bit over a month to eventually manage to take some good, decent pictures that I could share along over here, despite taking him out for long walks day in day out.

2010 58

Why Work Doesn’t Happen at Work – A World Without Meetings?


If you have been a regular reader of this blog, you would know how, by now, and every so often, I get to talk and share further insights around one of my favourite Web sources for learning on a wide range of topics available out there at the moment.

Online Educa Berlin 2010 Keynote: Building Networked Learning Environments


I was delighted to be invited to keynote at Online Educa Berlin 2010 - one of the world’s foremost e-learning events, which this year attracted well over 2000 learning and training professionals from over 100 countries. I was also happy to get to share a platform with the fabulous Larry Johnson , New Media Consortium's inspirational Chief Executive Officer. I wanted to model the benefits of networked learning and use the platform I was given to share ideas, resources and research.

2010 18

Enterprise Microblogging Use Cases: Help Reduce Your Inbox Clutter!


Roll-up: Businesses Love Microblogging “, which is pretty close to another one shared by her the previous day under the title “? Knowledge Sharing out in the Open. IBM Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Computing

Is Multitasking Bad for the Brain? – Part Deux: Singlecasting


In it, I shared a bunch of links on this very same subject, including a video interview from Gary Small , Professor of ?Psychiatry Innovation Knowledge Management Knowledge Tools Learning Personal KM Productivity Tools Social Computing

How to Avoid Multitasking – The Pomodoro Technique


Tags: Collaboration General Interest Innovation Knowledge Management Knowledge Tools Personal KM Productivity Tools Social Computing

NewsGator Enhances its Social Sites 2010 Platform for SharePoint

Portals and KM

NewsGator recently launched Social Sites 2010 2.0, NewsGator has also announced a new video module for Social Sites that supports enterprise learning initiatives and multimedia sharing. The tool can be applied to a specific campaign or attached to a community on an ongoing basis.

Blog>> Trends in Knowledge Management

Green Chameleon

For example, document taxonomies and knowledge sharing procedures were defined; identified experts shared their knowledge in defined communities. Today, we can identify six strong trends that lead into new concepts of knowledge sharing and collaboration: Exploring. People are inherently curious for more based on their interest: a) Social media allows us to discover new content which is shared by our peers, friends, etc.

My Top 10 Reasons Why I Bought an iPad


Late last week you would remember how I put together a blog post where I started collecting a number of the Daily #iPad Apps that I keep sharing across over in Twitter, for those folks who may be potentially interested.

Enterprise 2.0 Finds Its Pay Day - McKinsey

Portals and KM

The state that “our data show that fully networked enterprises are not only more likely to be market leaders or to be gaining market share but also use management practices that lead to margins higher than those of companies using the Web in more limited ways.”. They are also investing as in 2010, nearly two-thirds of respondents at companies using Web 2.0 Market share gains were significantly correlated with fully networked and externally networked organizations.

2010 50

Blog>> The Technology Question in KM Tools

Green Chameleon

In order to enable knowledge sharing, we require tools and platforms. One of a repeating topic regarding tools is the choice of technology: which provider has the best tools; on which technology platform shall we build our applications. In the tool, provide the user with clear directions; how to use your application; provide pre-defined selections. The user needs to be clear which tool to use for which purpose.

How can social media support learning alliances/multistakeholder processses?

Joitske Hulsebosch

I didn't have time to blog it, but since I received a nice report (by CDI in Wageningen) so I thought it would be a nice opportunity to blog it and share the prezi I used. It will save you the hassle of introducing new tools.

Forget Social Strategy, Think Social Philosophy: Hippie 2.0


I do know, and realise fully, that those comments shared above may well be a bit too harsh, but allow me to give you folks a little bit of background of what I actually meant with them. That was along the lines of what I shared during that live panel. "Really? Are you serious?

IBM 28

Gamers – A New Breed of Knowledge Workers in the Making?


Fun Stuff and Musings General Interest Innovation Learning Life Personal KM Productivity Tools Social Computing Work Life Integration I love TED Talks. Really. I *do* love them.

My Top 5 iPhone Apps of the Week – Week #1


I guess that with 47 million iPhones sold throughout 2010 and with 20 million plus already expected for Q1 in 2011 there is very little I would probably need to add about the tremendous impact of the iPhone within the smartphone market, whether for business or for personal use.

Free productivity tools to be thankful for

Leading Virtually

. Among the many things to be thankful for this Thanksgiving was a set of free tools that I have been using for years now. Many of my students find the tools useful when I share the tools with them. I use PrimoPDF , a free tool for Windows, to make pdfs.

Email Usage Down and Social Networking Up in 2010

Portals and KM

Here is some more information I found via the Darwin Enterprise Social Media Edition though a post on Best Social Media Stats, Facts and Marketing Research of 2010.  The share of time for social networks use climbed to 22.7% in June 2010, up from 15.8% At the same time the share of time for email dropped from 11.5% in June 2010. Does this switch to social media tools transfer to action within the enterprise?

Green Chameleon » The Technology Question in KM Tools

Green Chameleon blog articles how-to guides events publications book videos about The Technology Question in KM Tools In my recent posts I was rather focusing on some soft factors of implementing knowledge related activities, like suggestions for organising your knowledge or on how to promote knowledge management initiatives. In order to enable knowledge sharing, we require tools and platforms. The user needs to be clear which tool to use for which purpose.

The Community Roundtable's Community Maturity Model

John Tropea - Delicious Community

2020 Social: Because Business is Social March 7, 2010 at 10:06 am { 8 comments… read them below or add one } 1 Sarah June 17, 2009 at 2:40 pm Rachel, This looks like a great resource, but the font size is so small it’s very difficult to read.

Model 41

7 steps to shutting down a social media site

Laurel Papworth- Social Network Strategy

The photo sharing social network is shutting down and, thankfully, they have all undertaken all the key steps to do that sensitively and graciously. A shared narrative.

On Twitter and in the Workplace, It's Power to the Connectors - Rosabeth Moss Kanter - Harvard Business Review

John Tropea - Delicious Social Network

This 11-article guide will give you the tools and confidence you need to master public speaking. The premise of the article is that a tool like Twitter showcases how much our social organization is shifting awa.


Green Chameleon » Knowledge Management Explained in Five Disciplines

Green Chameleon

Examples: knowledge libraries in large corporations that allow global access to documents across departments and subsidiaries social bookmarking tools that classify websites and allow other users to share them search engines that are indexing vast collection of documents and websites Two: Collaboration Knowledge does not only exist in final documents, books, website, etc. 2) provide supportive collaboration tools; e.g. project management, task management, wiki tools.

Enterprise 2.0: Two Success Stories on Connecting People with People to Make a Difference!


As a starting point, we hardly ever talked about social tools, but more about changes of behaviour, of already existing habits, of how corporate cultures are being affected, like a storm, by all of this social networking stuff, of the challenges we all keep facing with our adoption efforts, etc.

IBM 21

SCVNGR’s Secret Game Mechanics Playdeck

John Tropea - Delicious Faciliatation

Find places where these game dynamics exist or places where you could implement them by building on the game layer using our tools, or others. This can be a demotivator (I won’t take an action because I don’t want to share this) or a motivator (by sharing this I reinforce my own actions).

Game 43

SharePoint: Is It Worth Using as a Collaboration Tool?

John Tropea - Delicious Collaboration

Stay Informed Join us on Facebook Add Our RSS Feed Follow Us On Twitter Get Email Updates Top Articles CMSWire Top Articles What is SharePoint 2010? Privacy respected — we will never share your information. Figure 3 – SharePoint 2010 Capabilities in the Enterprise 2.0

CMS 21

Think ‘Network Structure’ not ‘Networking’ « Connect « Innovation Leadership Network

John Tropea - Delicious Network

Unlike Share and Enjoy: If you like this post, you can subscribe to our feed to read our new posts when they come out! This entry was posted on 13 February 2010, 2:18 pm and is filed under connect , innovation strategy , networks.

Blog>> KM Asia 2010 - A Summary of Topics

Green Chameleon

Abdul Nasir put this in practice with informal knowledge corners (for tea or coffee) where people can find new solutions and share knowledge efficiently. The experiences people remember are the ones which happened in our daily work, not the ones we read about; therefore, Olivier Amprimo suggest that we focus knowledge sharing activities around our daily collaboration. Siew-Hoong and Abdul Nasir spoke along these lines when sharing their stories.

Blog>> Knowledge Management Explained in Five Disciplines

Green Chameleon

social bookmarking tools that classify websites and allow other users to share them. People need to be engaged in conversations and encourage to share what they already know, in order to achieve more and to innovate. For me, this discipline has two major aspects: 1) establishing a knowledge sharing culture; provide management support, etc. 2) provide supportive collaboration tools; e.g. project management, task management, wiki tools.

Activities for online courses: The Beginning

e-Moderation Station

Share this on Facebook. an end in which learners celebrate achievements, share final products or projects, and say goodbye to the group. This is an activity that uses a great free online tool called Glogster. tools: ease-of-use and a range of media. January 2010.

2010 34

Social App Store gains support in the North

Social Reporter

These excellent reports leave me free here to concentrate on the idea that I was promoting – an online store of practical tools that will help people build big (or small) society in their neighbourhood.

Facilitation Card Decks | Full Circle Associates

Nancy White

I wanted to share some of them, and find out what you use and how. KM Method Cards Patrick Lambe and the folks at Straitsknowledge created a deck of cards to introduce people to knowledge management and knowledge sharing methods. Alison Bickford on 03 Apr 2010 at 4:12 pm Hi Nancy.

eModeration Station » Mobile learning #1: The big picture

e-Moderation Station

Share this on Facebook. The 2010 Horizon Report predicts that mobile technology will be mainstream by the end of this year. The use of iTouches as a research tool is seamlessly integrated into the curriculum in this project. Subscribe to the comments for this post? Tweet This!

Differentiating Between Social Media and Community Management

John Tropea - Delicious Community

Adobe’s design tool communities are a good example of this – customers help each other maximize the use of the tool, creating better adoption and affiliation. The confusion comes because in both cases, the person managing the initiative is responsible for being responsive and conversational, for tracking the success of the interactions in driving desired outcomes, and sometimes they use similar tools. Social media is just that, a tool kit.

Green Chameleon » Two Pillars of Implementing KM Initiatives

Green Chameleon blog articles how-to guides events publications book videos about Two Pillars of Implementing KM Initiatives Are you implementing a tool for collaboration, document sharing, discussions, etc and you are not sure how to make it a success? Often, just a great tool alone is not sufficient to achieve sustainable usage. I would even say that the technology, the tool itself, is only 20% of the business.