Newsgator Integrates Social Software into Core Work Process

Portals and KM

I have written about NewsGator on a number of occasions (see for example:  NewsGator Enhances its Social Sites 2010 Platform for SharePoint ). Now it is moving beyond SharePoint to reach other work processes. The real benefits come when it impacts work processes.

Group Process Design Principles in Times of Turbulance

Full Circle Associates

My group process practices in the last 18 months reveal a pattern where groups are getting more traction into creating insights on their work, and slightly increased traction on acting on those insights. Ready for a thinking ramble? Payoff isn’t until the end. Fair warning!

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Trending Sources

Top Ten Moderator Skills (for 2010)

e-Moderation Station

In the spirit of a new year beginning, I invite you to take a look at the Top Ten Moderator Skills below, and select those that you would like to develop in your own online teaching during 2010. January 2010. Subscribe to the comments for this post? Tweet This! Share this on Facebook.

2010 35

Twitter is Not a Social Network

Alchemy of Change

To use an old computer science frame, Twitter is real-time processing, while Google’s web crawling is batch processing. Plus, I think the user base would revolt in the process.

Connections are Different than Relationships

Alchemy of Change

Swapping my check for a deposit receipt is obviously a transaction, but you can also see how your reading this post has that transactional feel too; I write and post it, you click and read it and in the process we’ve exchanged my writing for your attention.

22 Twitter revenue streams – monetizing tweets

Laurel Papworth- Social Network Strategy

Twitter solves both the escrow payment process and reputation challenges by offering a testimonial/points based system. Whenever I present or give classes on monetizing social networks and online communities people usually have two questions.

Are You Tapping “Third-Order” Engagement?

Alchemy of Change

It requires a fundamental rethink of the organization – and how its processes for creating value can be opened up to people outside the organization. Engagement is the process of building relationships with people and putting those relationships to work to accomplish some goal. The upside, however, is that with the right systems and processes in place, it can exponential increase its reach and impact with customers, partners and other key constituents.

Expertise Location: Don't Forget Process & Cultural Factors

Collaborative Thinking

The post below on expertise location is an update from an earlier Collaborative Thinking post " Expertise Location: Not Just A Tooling Issue " published on January 28, 2010. capture, discovery, brokering, connection, privacy) can be compelling when it comes to improving process performance as well as employee productivity.

The Future of the WorkPlace – Social Business


As we come to wrap up another another one of those unforgettable years (2010, that is…), specially, for the Enterprise 2.0

Online Educa Berlin 2010 Keynote: Building Networked Learning Environments


I was delighted to be invited to keynote at Online Educa Berlin 2010 - one of the world’s foremost e-learning events, which this year attracted well over 2000 learning and training professionals from over 100 countries. The EU kids online initial findings , reported in October 2010, highlights issues around the increasingly young age that children go on line, and the range of contacts and relationships young people engage in. social awareness” (2010).

2010 18

Facebook Credit: Zuckerberg next Treasurer of the Internet App2User

Laurel Papworth- Social Network Strategy

120 million people play Zynga games in Facebook (Farmville, Farmtown, Mafia Wars) and it makes Zynga $450 million in revenue in 2010 alone. These efforts amounted to $41,390 for the first quarter of 2010; the 2009 total was $207,878.

Blog>> Trends in Knowledge Management

Green Chameleon

suggest the the new trends are processes integration, reduction of information overflow, and integrating tools into a few applications. Traditionally, KM was more often than not a top-down driven approach. For example, document taxonomies and knowledge sharing procedures were defined; identified experts shared their knowledge in defined communities. Today, we can identify six strong trends that lead into new concepts of knowledge sharing and collaboration: Exploring.

Engestrom, Wenger and Emergent Learning

Jenny Connected

This reminded me of the Networked Learning Conference in Aarlborg 2010, when Engestrom gave a combined keynote (fishbowl style) with Etienne Wenger (See Part 2 flash format). ’ ‘Standard learning theories fail to explain processes where learning in radically transformed’.

Engestrom, Wenger and Emergent Learning

Jenny Connected

This reminded me of the Networked Learning Conference in Aarlborg 2010, when Engestrom gave a combined keynote (fishbowl style) with Etienne Wenger (See Part 2 flash format). ’ ‘Standard learning theories fail to explain processes where learning in radically transformed’.

How can social media support learning alliances/multistakeholder processses?

Joitske Hulsebosch

Social media for learning alliances on Prezi The intro session made me reflect on the difference in learning in a community of like-minded professionals and multistakeholder processes (By CDI also referred to as learning alliances).

Nielsen Norman Group Names Best Intranets for 2010

Portals and KM

Nielsen Norman Group has announced winners in their 11 th annual contest for best intranets for 2010.  You can set up siloed document repositories as a strawman for bad KM but when it is aligned with business processes I have seen a lot of value over the past 15 years. In the announcement Usability expert Jakob Nielsen was quoted, “If there’s anything that has been overused, abused and hyped almost beyond the level of cliché, it’s ‘knowledge management.’

2011 38

Email Usage Down and Social Networking Up in 2010

Portals and KM

Here is some more information I found via the Darwin Enterprise Social Media Edition though a post on Best Social Media Stats, Facts and Marketing Research of 2010.  in June 2010, up from 15.8% in June 2010. Can Bring to HR Processes and Looking at the Social Enterprise with eXO CEO Benjamin Mestrallet ) ).

The Community Roundtable's Community Maturity Model

John Tropea - Delicious Community

2020 Social: Because Business is Social March 7, 2010 at 10:06 am { 8 comments… read them below or add one } 1 Sarah June 17, 2009 at 2:40 pm Rachel, This looks like a great resource, but the font size is so small it’s very difficult to read.

Model 41

On Twitter and in the Workplace, It's Power to the Connectors - Rosabeth Moss Kanter - Harvard Business Review

John Tropea - Delicious Social Network

The process cannot be commanded or controlled; followers opt in and out as they choose. The process cannot be commanded or controlled; followers opt in and out as they choose.


7 steps to shutting down a social media site

Laurel Papworth- Social Network Strategy

Their shutdown process is equally commendable. The photo sharing social network is shutting down and, thankfully, they have all undertaken all the key steps to do that sensitively and graciously.

SCVNGR’s Secret Game Mechanics Playdeck

John Tropea - Delicious Faciliatation

Making building on SCVNGR a simple but staged process to avoid information overload. Definition : a dynamic in which success is granularly displayed and measured through the process of completing itemized tasks. Some companies keep a playbook of product tips, tricks and trade secrets.

Game 43

Enterprise Microblogging Use Cases: Help Reduce Your Inbox Clutter!


A couple of years back there was this conversation going on (I think it was Ross Mayfield the one who started it up …) where email was , most of the times, perhaps still is, flagged as a tool to handle the exceptions of already existing broken business processes.

Green Chameleon » Knowledge Management Explained in Five Disciplines

Green Chameleon

This might not be commonly understood as part of Knowledge Management, but workflows of customer complaints processes or order processing flow contain a lot of important information and knowledge. With the right procedures and processes, this knowledge can be captured and shared more efficiently. Posted on February 10, 2010 at 03:21 PM | Comment permalink Atul You have put it quite well. Posted on February 10, 2010 at 08:18 PM | Comment permalink Thank you Tim.

Traackr Provides Useful Web Influence Monitoring Tool for Marketing and PR Professionals

Portals and KM

It was a useful process as I was forced to think through what I was really looking for. For those who want to support a brand or simply better understand the thought leaders in a field, Traackr provides a comprehensive, yet very easy to use, tool set.

2010 39

Blog>> Knowledge Management Explained in Five Disciplines

Green Chameleon

In my experience, when we design workflow definitions, or process definitions, and flowcharts for a series of job activities, then we can influence how information is captured, stored, and distributed. This might not be commonly understood as part of Knowledge Management, but workflows of customer complaints processes or order processing flow contain a lot of important information and knowledge. We welcome Tim Wieringa as a guest blogger to Green Chameleon.

Rethinking Marketing - Harvard Business Review

John Tropea - Delicious Community

Details Magazine Buy Reprint Idea in Brief > January–February 2010 Rethinking Marketing by Roland T. IBM’s Insurance Process Acceleration Framework is one example of this service-oriented architecture.

Don’t Start with the Tools: They Are Not Your Final Destination


“? Don’t start with the tools.

Scenarios 2011 to 2022 – Media/Military Complex: New Year Resolve

21st Century Organization

Streaming Link – in 2010, Wikileaks happens in all futures. I’ve used his process successfully with international groups. The process enables taking real action for strategy execution in businesses.

Niger 29

Capital Ideas: Selected Papers on Organizations & Markets - October 2009 - Neighbor Networks

John Tropea - Delicious Social Network KM

This finding has strong implications for business policy and for understanding the process underlying the value of networks. Introduction By Damon J. Phillips Neighbor Networks Research by Ronald S. Burt Forums vs. Fountains Research by Sean C. Safford Dominant Use Research by Steven J.

Differentiating Between Social Media and Community Management

John Tropea - Delicious Community

If the decision-making process is complex and long to reach a conversion, customers benefit greatly by interacting and building relationships with other customers – as well as getting introduced to affiliated product and service providers who can help them maximize their value. They are all taking a business lead in transforming their organizations to think differently about business processes and structure.

The 2010 MIT Sloan CIO Symposium Part Two: Solving the CIO Paradox

Portals and KM

  They took on looking at the business processes they were supporting to see if improvements could be made to the processes before technology was applied.   They staffed business process improvement people in IT to address this. I recently attended the MIT Sloan CIO Symposium for the second time. It is an annual one-day conference, held on the MIT campus. This is my second set of notes.

Its not the same thing – the 3 types of collaboration « Product Four

John Tropea - Delicious Collaboration

What processes were followed? cultural note – you need a culture where its ok to fail, and it is a respected part of the learning, discovery and continual improvement process). 2010 03 /20 CATEGORY Government 2.0 link] productfour April 28th, 2010 REPLY QUOTE Thanks, Ross.

2009 25

Dell’s Social Engagement Journey

Ant's Eyeview Blog

The Social Engagement Journey , put together by our team at Ant’s Eye View , is a 5-stage process that a medium-to-large brand or company goes through while integrating social media into their business. Dell was one one of the earliest companies to go through this process.

The Rise of Internal Knowledge Markets

Portals and KM

knowledge management efforts that I found to be effective were more nimble process-aligned systems. In these case both guidance and expertise was aligned with process steps. A new article in the Sloan Review by Hind Benbya and Marshall Van Alstyne, How to Find Answers Within Your Company , covered the rise of internal knowledge markets. They define these markets as “protected environments where users trade their knowledge via price mechanisms.”

Forget Social Strategy, Think Social Philosophy: Hippie 2.0


Today, I think we are ready to start a movement, one where that co-creation process of something much better, between knowledge workers and their customers is one and unique. "Really? Are you serious? I mean, are you sure you know what you are saying?" " "Yes, sir!

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Guidelines for Group Collaboration and Emergence « emergent by design

John Tropea - Delicious Collaboration

It approaches the team-building and collaboration process from the perspective of complex adaptive systems theory, and contains some interesting insights in evolutionary development and creating environments where emergence can occur.

Comments on the 2010 AIIM Report, "SharePoint - Strategies and Experiences"

Michael Sampson - Currents

This corresponds with my August 2010 survey findings. Per Figure 11 on page 15, the three top issues were: - Managing process change (34%). Perhaps, and I'm theorizing here, those people who have had access to Office 2007-2010 and the Ribbon UI will find adoption easier, because the interface with SharePoint 2010 also includes the Ribbon UI. Last year, AIIM published a 35-page market intelligence report on SharePoint.

7 Key Issues to Consider Networking and Marketing Your Business on Facebook

Online Social Networking

Business networking on Facebook is a way to “pull yourself up by your bootstraps,&# but it’s also problematic and at best a slow process.

Media 24

Teams, communities and networks in terms of communication forms


Team communication is heavily shaped by the shared goals and agreed communication formats/processes. While I came with the communication egg model to talk about things missing in distributed teams I feel that it could be useful in more contexts.

Taking Notes Episode 126: Introducing Social Business with Luis Suarez


and the future of social software in general… And, finally, something that I will be talking about more in a separate blog post, but which has been one of the major highlights for yours truly for 2010; the nomination and award from the 2.0

2010 21