How the Client Experience Defines the New ROI of Social Business – Finally, A New KPI in the Making

Elsua

How the Client Experience Defines the New ROI of Social Business. The dialogue has evolved, although we may at times still have the impression we are running a circus, as Carrie Young brilliantly indicated in “ Social ROI = Return On Insanity ” This happens when we stop thinking outside of the box and the inertia kicks in that’s so pernicious in the business world: only measuring the low hanging fruit.

2014 51

Organising Knowledge » Marti Heyman on ROI for Taxonomy Initiatives

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Marti Heyman on ROI for Taxonomy Initiatives Hot on the heels of Christine Connors came Marti Heyman with a typically forthright and pragmatic presentation on the issues around developing an ROI case for a taxonomy initiative. In part 1 Marti outlines the reasons why typical ROI doesn’t work.

Trending Sources

List of "White Label" or "Private Label" (Applications you can Rebrand) Social Networking Platforms

John Tropea - Delicious Social Network

In 2008, I published a vendor product catalog that has details of over 50 of the vendors, beyond these listed descriptions. Update: Feb 2008, now acquired by ONEsite) SiteLife from Pluck Pluck already has some other products this could be interesting. Feb, 27, 2008: HiveLive raises $5.6M

2007 20

Beeline Labs " Blog Archive " New online community study: what's working, what's in the way, advice from trenches

John Tropea - Delicious Community

Find out more and buy it at Lulu What we help you do: Get people to pay attention to what you have to say and sell Change the rules of the game in your industry Increase the ROI for all your marketing programs Why us? Home Blog About Us Services News Contact Communities Marketing 2.0

Beeline Labs " Blog Archive " Here Comes Everybody — Maybe

John Tropea - Delicious Community

What we help you do: Get people to pay attention to what you have to say and sell Change the rules of the game in your industry Increase the ROI for all your marketing programs Why us? Home Blog About Us Services News Contact Communities Marketing 2.0

Building networks, Selling KM, Meetings as KM behaviors, IBM in a KM shift, Super Crunchers

John Tropea - Delicious Community

During this anxiety-ridden phase, analysis paralysis and doubts may prevail as terms are negotiated, plans are debated, ROI cases explored and best intentions forgotten. Weekly Knowledge Management Blog by Stan Garfield KM Question, Thought Leader, Blog, Link, and Book of the Week [ Blogroll - KM Home Page - Send a Question - Implementing a successful KM programme ]. KM Question of the Week.

Beware of the ROI buzzword

Web Community Forum

P eter Kim wisely warns us : ROI is a term with a real definition. In tougher economic times, it’s harder to get away with experimental marketing, especially if it’s hard to quantify: Calculating ROI from social media efforts is no different. If ROI doesn’t apply to social media marketing, then social media should not be used for marketing.

Beware of the ROI buzzword

Web Community Forum

P eter Kim wisely warns us : ROI is a term with a real definition. In tougher economic times, it’s harder to get away with experimental marketing, especially if it’s hard to quantify: Calculating ROI from social media efforts is no different. If ROI doesn’t apply to social media marketing, then social media should not be used for marketing.

Green Chameleon » Corporate Alzheimers

Green Chameleon

Posted on February 04, 2008 at 01:55 PM | Comment permalink Patrick Lambe Such as? Posted on February 04, 2008 at 01:57 PM | Comment permalink Matt Moore I’m not sure Patrick to be honest.

Community ROI Report

John Tropea - Delicious Community

Blog About Ed Projects Services Community ROI Report November 21, 2007 – 1:39 pm Forum One have released another of their very handy online community survey reports, this time about Community ROI. I’m hearing a lot about The ROI of communities and it reminds me of the baying for the ROI of ‘Knowledge Management’ from the commercial members of organisations as the KM-ers tried to introduce KM stuff some years ago. Media Sandbox 2008 Report.

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? –zak # Cortney on 29 Apr 2008 at 7:32 am You know Nancy, I’m not sure if the word is just wrong or if there is a paradigm shift happening. Looking after conversations « Green Tea Ice Cream on 29 Apr 2008 at 7:59 am [.]

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? –zak # Cortney on 29 Apr 2008 at 7:32 am You know Nancy, I’m not sure if the word is just wrong or if there is a paradigm shift happening. Looking after conversations « Green Tea Ice Cream on 29 Apr 2008 at 7:59 am [.]

Mining the Business Value of the Social Web: Behavioral Metadata

Web Social Architecture

Tags: Analytics & ROI Distributed Community Identity Manifestoes Metadata

IBM Lotus Connections, in plain English " Connected

John Tropea - Delicious Collaboration

Maybe I’ll just use what I learn from your stuff to do my job better (try to measure that ROI). From » IBM Lotus Connections, in plain English on April 12th, 2008 at 12:45 pm [.] From Tim burns on April 14th, 2008 at 5:31 am Hey, Tim, glad it helps!

Community ROI, Metrics, and Events

John Tropea - Delicious Community

» Warning : join() [ function.join ]: Invalid arguments passed in /mnt/local/home/fastwonderblog/fastwonderblog.com/wp-content/themes/k2/app/includes/info.php on line 697 "> Community ROI, Metrics, and Events Published by Dawn on December 10, 2007 in community. Just a quick post to point people to the list of ForumOne Online Community Events in 2008. » 0 Responses to “Community ROI, Metrics, and Events&# Feed for this Entry Comments are currently closed.

Site Optimization: Lipstick on a Pig?, Or, Bacon and the Theory of Local Maximum

Web Social Architecture

Tags: Analytics & ROI

acidlabs » Social network ROI in business

John Tropea - Delicious Social Network KM

home What we do Meet us Clients Partners Public speaking Press coverage browse ↓ asides (206) featured (33) posts (387) speaking (12) posts Social network ROI in business 26 March 2008 | 4 Comments Hello! The notion of ROI on social networking tools in business (Enterprise 2.0) has been the subject of significant discusson and research the past few months; mostly drawing the conclusion that seeing ROI in terms of dollars on Enterprise 2.0 acidlabs Conversation.

BT Web 2.0 adoption case study « Inside out

John Tropea - Delicious Social Network KM

Best wishes, Richard 8 Andy Waite January 7, 2008 at 11:15 am Hi Richard, That’s an excellent post. Andy 9 richarddennison January 7, 2008 at 11:31 am Andy - sure … I’ll drop you a line separately. 24 Roberto June 27, 2008 at 5:45 pm Hi Richard.

Green Chameleon » Easy Pickings

Green Chameleon

Maybe it has been driven from an ficus on Rerutn on Investment (ROI) focus. Cory Posted on August 29, 2008 at 11:00 AM | Comment permalink Mary Abraham Patrick - Thanks for your kind words.

Full Circle Associates " More on community management (part 3 or "what's in a name")

Nancy White

How do you measure your ROI on intuition? –zak # Cortney on 29 Apr 2008 at 7:32 am You know Nancy, I’m not sure if the word is just wrong or if there is a paradigm shift happening. Looking after conversations « Green Tea Ice Cream on 29 Apr 2008 at 7:59 am [.]

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? –zak # Cortney on 29 Apr 2008 at 7:32 am You know Nancy, I’m not sure if the word is just wrong or if there is a paradigm shift happening. Looking after conversations « Green Tea Ice Cream on 29 Apr 2008 at 7:59 am [.]

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? –zak # Cortney on 29 Apr 2008 at 7:32 am You know Nancy, I’m not sure if the word is just wrong or if there is a paradigm shift happening. Looking after conversations « Green Tea Ice Cream on 29 Apr 2008 at 7:59 am [.]

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? –zak # Cortney on 29 Apr 2008 at 7:32 am You know Nancy, I’m not sure if the word is just wrong or if there is a paradigm shift happening. Looking after conversations « Green Tea Ice Cream on 29 Apr 2008 at 7:59 am [.]

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? –zak # Cortney on 29 Apr 2008 at 7:32 am You know Nancy, I’m not sure if the word is just wrong or if there is a paradigm shift happening. Looking after conversations « Green Tea Ice Cream on 29 Apr 2008 at 7:59 am [.]

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? –zak # Cortney on 29 Apr 2008 at 7:32 am You know Nancy, I’m not sure if the word is just wrong or if there is a paradigm shift happening. Looking after conversations « Green Tea Ice Cream on 29 Apr 2008 at 7:59 am [.]

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? –zak # Cortney on 29 Apr 2008 at 7:32 am You know Nancy, I’m not sure if the word is just wrong or if there is a paradigm shift happening. Looking after conversations « Green Tea Ice Cream on 29 Apr 2008 at 7:59 am [.]

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? –zak # Cortney on 29 Apr 2008 at 7:32 am You know Nancy, I’m not sure if the word is just wrong or if there is a paradigm shift happening. Looking after conversations « Green Tea Ice Cream on 29 Apr 2008 at 7:59 am [.]

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? –zak # Cortney on 29 Apr 2008 at 7:32 am You know Nancy, I’m not sure if the word is just wrong or if there is a paradigm shift happening. Looking after conversations « Green Tea Ice Cream on 29 Apr 2008 at 7:59 am [.]

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? –zak # Cortney on 29 Apr 2008 at 7:32 am You know Nancy, I’m not sure if the word is just wrong or if there is a paradigm shift happening. Looking after conversations « Green Tea Ice Cream on 29 Apr 2008 at 7:59 am [.]

More on community management (part 3 or “what’s in a name”) | Full Circle Associates

Nancy White

How do you measure your ROI on intuition? –zak # Cortney on 29 Apr 2008 at 7:32 am You know Nancy, I’m not sure if the word is just wrong or if there is a paradigm shift happening. Looking after conversations « Green Tea Ice Cream on 29 Apr 2008 at 7:59 am [.]

KM Edge: Where the best in Knowledge Management come together

John Tropea - Delicious Social Network KM

By Lauren Trees on June 26, 2008. By Darcy Lemons on June 23, 2008. By Carla ODell on June 18, 2008. By Lauren Trees on June 17, 2008. By Lauren Trees on June 13, 2008. By Jim Lee on June 11, 2008. Ralph Soule on June 5, 2008. By Lauren Trees on June 5, 2008. By Chris Hearne on June 2, 2008. By Lauren Trees on May 30, 2008. KM Overview Measurement and ROI Overcoming Knowledge Loss. KM ROI. KMEdge.

Enterprise 2.0 Implementation, the book!

Green Chameleon

You’ll also learn how to maximize ROI, use Semantic Web technologies, and implement security. A few months ago Jeremy Thomas asked me if I would consider writing the forward for a new book he was writing with Aaron Newman. I was honored to be asked and said I would love to do it.

white paper - justifying your km programme

Engineers without Fears

km roiA new white paper over at the other place.

KM 0

McKinsey Web 2.0 Enterprise Research - Surprises?

Green Chameleon

Enterprise is based on a June, 2008 survey of 1,988 executives. You'd think that the easy knowledge ROI offered by tagging should get any exec's attention. The latest in the ongoing string of research studies on Web 2.0

Understanding Your Online Customer's Moves with TeaLeaf

Portals and KM

When I was looking at the ROI for a major call center knowledge system, we used the monitoring tool to compare situations where the knowledge system was used and those when it was not used. The Web has taken self-service to great new lengths and sometimes new depths.

Resonance

Portals and KM

The power of blogs to connect has resonated with me today as I looked at my Bloglines feed and found a number of touching remembrances of Dr. Martin Luther King, on this anniversary of his death: The Night James Brown Saved Boston (Karl Hakkarainen) Le Roi est mort (Jessica Lipnack) Why (The King of Love is Dead) by Nina Simone (Stowe Boyd) Thanks, friends, for reminding me

Employee social networking case study : Sabre's cubeless product

John Tropea - Delicious Social Network KM

Site Map | Contact | Careers | Login Sections About Us Services Events News Articles Clients Search Site Advanced Search… Personal tools Articles Navigation Articles Best Practices Content Content Management e-Business Governance Intranet Articles Learning Return on Investment (ROI) Search and Search Engines SharePoint Strategic Design Usability Web 2.0 Skip to content. Skip to navigation Planning. Technology. Measured Success.

NTEN’s We Are Media Project | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Jul 27 2008 NTEN’s We Are Media Project Published by Nancy White at 1:25 pm under social media Beth Kanter is stewarding a very cool project for NTEN, We Are Media. The resulting curriculum which will live on this wiki and will also cover important organizational adoption issues, strategy, ROI analysis, as well as the tools.

Finding the right person to help with a problem

John Tropea - Delicious Social Network KM

If people don't want to share/help (for different reasons) it won't matter what bleading-edge tools you will give them access to, they won't use them at all or not for the reasons you would like them to (of they use them because they are told to do so, you won't get the ROI intended). Here is a basic but hugely rewarding problem to resolve: "Finding and contacting the right person (or group) within an organization to help with a problem”.

Dissident: Measuring the value of communities of practice

Delicious/choconancy/online_community

Looking at ways to measure ROI for online communities. Tags: ROI online_community CoPs evaluation