Webinar - Online Communities: Surviving & Thriving in the Economic Downturn

Online Community Strategy

He subsequently founded Trapezo, a venture-funded company that made Web software for syndicating content, acquired by Perfect Commerce in 2002. Tags: Advertising Community 101 Community Management Marketing Metrics Online Community Report Online Community Roundtable social media online commnity community roi social marketing social media roi Online Communities: Thriving in the Economic Downturn Webinar. A FREE webinar sponsored by Forum One Networks. May 7, 2009 @ 11:00 am PDT.

Notes on CUST119 Prudential: Thinking about Social Business Adoption? Don't Forget Enterprise Social Governance

Michael Sampson - Currents

PROFS in 1982, Notes from 1994 (60,000 users, 6400+ applications), Sametime in 1999, WebSphere Portal in 2002, and Connections in 2010 (about 25,000 users currently). Strategy (business and Technology strategy), Policy & Standards, Governance and Support, Ongoing Monitoring and Controls (metrics, reporting communications, education, control roles, etc.). Jean Balbo from Prudential Financial is talking about enterprise social governance. Jean is the Director of Process Management.

2013 132

Open Text Adds Social Media, More Web 2.0 Features, and SAP Integration

Portals and KM

Ironically, while working with a different firm, I came back to evaluate it in 2002 as part of a plan to upgrade the software. Those who used the system performed significantly better on a whole array of metrics such as cross-selling success and reduction in repeat calls. Open Text is a relatively old player in the enterprise content management and collaboration space. It recently announced Open Text Web Solutions 10 , the latest release of Open Text?s

SAP 126

Social Media Group " Blog Archive " The ROI of Communities - Part II

John Tropea - Delicious Community

AT&T, 2002) 43% of support forums visits are in lieu of opening up a support case. ASP, 2002) Cost per interaction in customers support averages $12 via the contact center versus $0.25 Bill Johnston Ideas That Spread » Social Media Metrics June 25th, 2008 1:28 pm [.]

2007 28

Stowe Boyd: Building Social Applications at Climb to the Stars (Stephanie Booth)

John Tropea - Delicious Social Network KM

Facebook bookmarklet) (traffic=possible metric).

2007 36

Community ROI / Online Community Unconference 2007

John Tropea - Delicious Community

5 Revisions Print Tools Export as HTML Export to PDF Export to Word Community ROI hide OCU_ROI.pdf Community ROI Or … Wild Goose Chase Or … Justifying Online Communities Or … The ROI Narrative (posted by Holly Pendleton) Categories: • Support • Product Development • Marketing • HR • Metrics that have been compiled to date: (Joe Cothrel @ Lithium) • Community users remain customers 50% longer than non-community users.

2007 28

Promoting and assessing value creation in communities and networks : a conceptual framework

John Tropea - Delicious Community

2002). It can also include proposing new metrics for performance that reflect the. Did any of this affect some metrics that are used to evaluate performance? ? Does this suggest new criteria and new metrics to include in evaluation? ? Certain metrics can be applied to network graphs and. metrics, which are already monitored. The point is to find metrics of performance that are related to. Business metrics. ? New metrics. ?