Community ROI / Online Community Unconference 2007

John Tropea - Delicious Community

AT&T, 2002) • 43% of support forums visits are in lieu of opening up a support case. ASP, 2002) • Cost per interaction in customers support averages $12 via the contact center versus $0.25 Socialtext Mobile Settings Help Log in Register Search this workspace: Home People.lists the people you are following. You must register or be logged in to use this feature. Workspaces.lists the workspaces you belong to. You must be logged in to see your list.

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