A Tale of Two Thank You’s from a Customer Experience Perspective

Ant's Eyeview Blog

In both emails from Dell and jetBlue had a similar subjects: Thank You for… but left with a completely different feeling about their intent on customer experience. Their intent was to communicate their concern about the customer experience during a difficult week for travelers.

Formalizing stories about community leadership

Learning Alliances

In a couple of these meta-communities I’ve introduced the concept of regular “experiments&# , borrowing an idea in Derby and Larsen’s Agile retrospectives. Collective experiments are a useful activity no matter what a community’s domain might be, but with a CoP meta-community the can be especially helpful. Jerome Bruner, Making Stories; Law, Literature, Life (New York: Farrar, Straus and Giroux, 2002) [link].

Digital Habitats for project teams

Digital Habitats

2002) proposes these differences: Communities of Practice. In my observation, communities are expert at dealing with the differences in people’s experience of technology and somehow inventing ways of bringing people together despite the obstacles.

Is social housing (still) sleepwalking into a digital nightmare?

Social Reporter

Back in 2002 a group of us co-authored a book for the Joseph Rowntree Foundation about why social landlords, and their residents, should be concerned about joining the online world both for its benefits and because of the way public services were going digital. The initiative for the 2002 publication came from the Joseph Rowntree family of charities, who included both a social landlord and research foundation. Making the Net Work for residents and their landlords – 2002.

2013 156

How AI Can Help Solve The Biggest Problem With Crowdsourcing

Online Community Strategy

Creating an iterative development process: One of the early corporate adopters of crowdsourcing, Dell’s Ideastorm, learned early on that creating an experience that solicits ideas without giving the community the ability to refine and evolve the ideas is a waste of time.

2017 55

How AI Can Help Solve The Biggest Problem With Crowdsourcing

Online Community Strategy

Creating an iterative development process: One of the early corporate adopters of crowdsourcing, Dell’s Ideastorm, learned early on that creating an experience that solicits ideas without giving the community the ability to refine and evolve the ideas is a waste of time.

2017 46

Digital Habitats for project teams

Learning Alliances

2002) proposes these differences: Communities of Practice. In my observation, communities are expert at dealing with the differences in people’s experience of technology and somehow inventing ways of bringing people together despite the obstacles.

Are You Solving the Right Problem?

Partnering Resources

Common pitfalls people experience when working with each type of problem. Glouberman & Zimmerman, 2002. Problems come in many shapes and sizes. Some are small (“I can’t find space for my 2pm meeting”). Others are large (“I can’t get forty coalition members to agree on goals”).

2016 130

Online Community Toolkit | Full Circle Associates

Nancy White

Planning, Designing and Running Online Events Designing Online Events Online Events Assessment Tool Case History: CGIAR’s Gender & Diversity “Creating Connections Online&# Report (Aug 2002) LINK Evaluation Examples: 2002 and Net*Working 2004 Online Event Evaluation Report (nice to see a full event evaluation!) I just wished I’d had a chance to tell everyone how I started following you back in 2002 (I think) when I first found your Online Community Toolkit. [.]

Preview of the Living Lab for (digital) life

Social Reporter

Together we are creating a suite of workshop games about choosing and using technology, developed from experience over the past 15 years. These are linked with group storytelling techniques designed to bring to life a range fictitious characters and their experiences.

2014 215

Four Rules of Leadership for Tough Times

Partnering Resources

The leaders knew bad news was coming as early as 2002. On Brank’s desk, there is stack of cards from outgoing employees that express thanks to the life division for what many call “the best experience of their life.” Thank you cards sent to leader Irene Brank after the division closed.

2014 215

My Master’s Thesis

Michelle Laurie

This was a select group of diverse, geographically representative youth helping Canada’s government and young people prepare for the World Summit on Sustainable Development (2002). After two years of volunteering on the project with the United Nation’s Association in Canada and then researching and writing a thesis about the experience, I am pleased that others might share and learn from my reflections. . . . Canada's Youth Summit Team - October 2001. .

Inspiring students through research-based education

Jenny Connected

Students need meaningful experiences of engagement with the world. 2002). The student experience of teaching, research and consultancy. Research-based education was the focus of a one day conference at University College London (UCL)- this week (Thurs 3 April).

2014 187

Rawn Shah’s Social Networking for Business: A Review

Portals and KM

In this book Rawn brings together patterns and best practices based on his experience managing worldwide online communities at IBM. This implementation won a CIO 100 award for innovation in 2002. I did some catching up on my reading over the last holidays.

2011 195

If space is a becoming what kind of spaces do we need for learning?

Jenny Connected

She told us that distance students can have ‘campus envy’, i.e. they believe that the on campus students get a better deal, that the face-to-face bounded experience is somehow more authentic, which is not necessarily the case. 2002) Transductions: Bodies and machines at speed.

2016 164

The Riddle of Online Resonance (first installment)

Jenny Connected

Learning through connectivity is not a new idea; there is a long history of research into networked learning (Steeple & Jones, 2002; Goodyear et al., technologies and networked online learning for autonomous learning in an increasingly diverse environment (Downes, 2009) have led to many authors (Krebs (2002), Haythornthwaite (2002), Granovetter (1973, 1983), to name but a few) exploring how connections are made and developed in online environments.

2010 136

Reviving Community Indicators – Learning

Nancy White

For long time readers of this blog, you know I’ve been obsessed with “signs of life&# from communities which I call “ community indicators.&#

MirandaNet: Social Networking trivial or mind expanding?

Community Capers

Some members act as e-facilitators or braiders who help to shape the argument, provide interim summaries and change the direction of the discussion (Preston, 2002; Preston & Holmes, 2002; Cuthell, 2005). The exchange of information is two way, as it flows from the wealthy to the less well resourced and back again (Resta, 2002, p. 2002). Holmes (2002). 2002). 2002).

The Divided Brain: Trying to be Sane in an Insane World

Jenny Connected

These five principles reflect Iain’s personal view based on his experience, reading and knowledge of great scholars from the past, such as Erasmus, who developed sophisticated critiques of contemporary life. Onoro O’Neill (2002). Sunday 22nd March pm.

2015 139

Online Communities: Surviving & Thriving Webcast

Online Community Strategy

He subsequently founded Trapezo, a venture-funded company that made Web software for syndicating content, acquired by Perfect Commerce in 2002. Previously he oversaw user experience tasks at TechRepublic, an IT professionals community (now part of Cnet).

Facebook talks like a pirate. Movember and online community rituals

Laurel Papworth- Social Network Strategy

The real gift (or simply the voice of experience if you’ve been running the community for years) is to know which rituals the community members themselves adopt. Want to know how to change Facebook to Talk Like A Pirate? Want to know why ?

NLC2016 Hotseat notes: Boundaries and Limits of Networked and Connected Learning

Jenny Connected

Sonia posted 4 topics for us to discuss: Experience of networked and connected learning, their boundaries and limits. Experience of networked and connected learning, their boundaries and limits. She has found that there is some resistance from teachers, parents and students, who want to maintain boundaries and that connections across home and school can become ‘classed’ leading to inequality in learning experiences. Barry Wellman (2002).

2015 119

The Changing Role of the Learning Facilitator

Jenny Connected

Learning Meaning and Identity’ - focuses on expanding ideas around social learning theory, whereas a later book ‘A Guide to Managing Knowledge: Cultivating Communities of Practice’ (2002) – is written more for managers of communities of practice. My first experiences of online facilitation were guided by the work of Gilly Salmon and her two books E-moderating and E-tivities.

Roles 131

How Do I Make Sense of Social Networking Tools

Elsua

Mostly accessed through Tweetbot (whether on iOS or Mac), is where I spend most of my online time on social networks today, even more so nowadays after nearly 6 weeks of running a rather fascinating experiment that’s certainly helped me challenge the status quo of how we all use it.

2015 248

Learning to Change - Changing to Learn

Elsua

Last week one of folks I follow in Twitter, John Hovell , shared a link to perhaps one of the most thought-provoking, controversial, enlightening and spot on YouTube video links I can remember since I started getting exposed to social software back in 2002!

Change 158

Network Weaving 101 (redux)

TNT - The Network Thinker

Much could be learned if both of these groups shared their economic development experiences with each other -- innovation happens at the intersections. The original thinking on Network Weaving was created by June Holley and I in this 2002 white paper.

Webinar - Online Communities: Surviving & Thriving in the Economic Downturn

Online Community Strategy

He subsequently founded Trapezo, a venture-funded company that made Web software for syndicating content, acquired by Perfect Commerce in 2002. Online Communities: Thriving in the Economic Downturn Webinar. A FREE webinar sponsored by Forum One Networks. May 7, 2009 @ 11:00 am PDT. Register here: [link]. The economy is in a state of flux, but interest in and use of online communities and social media has never been higher.

The Riddle of Online Resonance (third instalment)

Jenny Connected

The authors’ experience suggests that multi-channels of communication may not be needed for e-resonance but that at least one second channel is necessary for affinity, commitment and attention. Much has been written about weak, strong and latent ties and the strength of weak ties, which Haythornthwaite (2002, p. 2002) Strong, weak and latent ties and the impact of new media, 18, 385-401. Here is the third and final instalment of our paper on e-resonance.

2010 119

The Machine Is Us/ing Us - Transcending the Web

Elsua

Starting with a YouTube video which, to me, represents something I have been mentioning as far back as 2002 with regards to what Web 2.0

2009 130

Lotusphere 2011 Notes: Opening Session

Portals and KM

So he has been using a Web-based community for new talent since 2002.   This built on the extensive experience in collaboration of Lotus. Now it is time ot draw on this experience. Project North Star is the foundation for their exceptional Web experience work.

2011 179

About Nancy White | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Nov 03 2007 About Nancy White Published by Nancy White Nancy J.

2008 165

Notes on CUST119 Prudential: Thinking about Social Business Adoption? Don't Forget Enterprise Social Governance

Michael Sampson - Currents

PROFS in 1982, Notes from 1994 (60,000 users, 6400+ applications), Sametime in 1999, WebSphere Portal in 2002, and Connections in 2010 (about 25,000 users currently). Advocacy and Support (5 roles) - Managing Editor, Intranet Operations, Content Manager Advocate, Community Manager Advocate, User Experience Advocate. Jean Balbo from Prudential Financial is talking about enterprise social governance. Jean is the Director of Process Management. Some notes: 1.

2013 132

The Girl Effect - catalyzing positive change

Nancy White

World Bank, 2002].). Since I was in Israel and Palestine last month, I have been struggling on how to write about my experience in a way that is not about judgement, but about reflecting what I saw. This morning on Twitter, Idocente pointed me to The Girl Effect.

2008 173

About Nancy White | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Nov 03 2007 About Nancy White Published by Nancy White Nancy J.

2010 133

Practical example: Ayuda Urbana

Joitske Hulsebosch

Etienne Wenger wrote a case study in 2002 about Ayuda Urbana , a constellation of communities of practice focused on urban issues and challenges in Central America, Mexico and the Caribbean region, or as they call themselves: 'Red Inter-municipal'. The 'project' was adopted by the UCCI/CAMC in 2002 and the municipal councils have agreed to integrate it into their annual plans and alternate in taking the coordinating role for the communities and the website.

2006 100

Common Purpose: the perils of being closed

Social Reporter

The Common Purpose founder Julia Middleton evidently had strong views on how things should be done, so it definitely wasn’t in my experience a very bottom-up sort of organisation. A Freedom of Information request by Conservative MP Philip Davies uncovered the fact that the Department for Work and Pensions had spent £238,000 sending its people on Common Purpose courses between 2002 and 2007.

Aid is a knowledge industry?

Joitske Hulsebosch

by the way an article from 2002 by Dick Stenmark that I still like very much for its explanation of the two approaches can be found here ). The more overlapping these tacit assumptions and experiences the better (eg.

2007 130

Work The Web

Elsua

experiences today… 11 years later!?!?! Mind you, when I first started thinking about social software and how I would use it at work it was probably around 2002 or thereabouts and it still took me a while to engage (December 2003).

2009 151

organizational responsiveness

Taming the spaces

From the experiments of Jacobs (2003), organizational stakeholders refer to the notion of responsiveness as a capacity that is attributed to both the local unit as well as the overall organization.

2010 153

About Nancy White | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Nov 03 2007 About Nancy White Published by Nancy White Nancy J.

2008 133

About Nancy White | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Nov 03 2007 About Nancy White Published by Nancy White Nancy J.

2008 133

Blog networking study: establishing and maintaining relations via blogging

Mathemagenic

2002) to propose that communication includes relational aspects as well as information exchange. According to Nardi affinity is achieved through activities of social bonding - touching, eating and drinking together, sharing experiences in a common space and informal communication - that make people feel connected with each other. 2002). This post is part of the series describing the results of the study of blogger networking practices.

2009 98

The Difference between a Social Network Site, a Social Graph Application and a Social OS

John Tropea - Delicious Social Network

Dare Obasanjo aka Carnage4Life Truth, Justice and the Pursuit of Excellent Software Navigation for Dare Obasanjo aka Carnage4Life - The Difference between a Social Network Site, a Social Graph Application and a Social OS Content Sidebar Footer August 30, 2007 @ 09:18 AM Comments [6] The Difference between a Social Network Site, a Social Graph Application and a Social OS Recently someone at work asked me if I thought social networking on the Web was a fad.

2007 28