Social Media Group " Blog Archive " The ROI of Communities - Part II
John Tropea - Delicious Community
DECEMBER 10, 2007
AT&T, 2002) 43% of support forums visits are in lieu of opening up a support case. ASP, 2002) Cost per interaction in customers support averages $12 via the contact center versus $0.25 Social Media Group » Blog Archive » The ROI of Communities - Part II (tags: communities research statistics forums customer-support roi enterprise2.0) [.] Recent Posts SMG Sponsoring SxSW Launch Party This is the funniest video I’ve ever seen.