Social Media Group " Blog Archive " The ROI of Communities - Part II

John Tropea - Delicious Community

AT&T, 2002) 43% of support forums visits are in lieu of opening up a support case. ASP, 2002) Cost per interaction in customers support averages $12 via the contact center versus $0.25 Social Media Group » Blog Archive » The ROI of Communities - Part II (tags: communities research statistics forums customer-support roi enterprise2.0) [.] Recent Posts SMG Sponsoring SxSW Launch Party This is the funniest video I’ve ever seen.

2007 28

How I use social media | Full Circle Associates

Nancy White

I had tried a few experimental project blogs with clients in early 2001 and 2002 and they did not root into the work. I had a fun time on the video call today. Consequential Strangers » Blog Archive » Social Networker or Snake-Oil Salesman?

Online Community Toolkit | Full Circle Associates

Nancy White

Recent or Frequently Requested: Online Community Purpose Checklist (updated July 2008) Nancy’s Onfac Blog archives May 2004 – November 2007 CoP Foundations Workshop “Lurker&# Project : a nice synthesis of the issues around people who read in online groups but don’t post. I just wished I’d had a chance to tell everyone how I started following you back in 2002 (I think) when I first found your Online Community Toolkit. [.]

Online Communities: Surviving & Thriving Webcast

Online Community Strategy

The archive for Online Communities: Thriving in the Economic Downturn Webinar&# >Online Communities: Thriving in the Economic Downturn Webinar is now available. You can view an archive of the video / audio from the webcast here: [link].

About Nancy White | Full Circle Associates

Nancy White

Coordinated and execute all print and video production. In this video which I discovered via Robin Good, another outstanding participant/contributor to the social web, Nancy talks about the economic model used to run conferences and the “passive mind set&# of so many of the people who attends these events. [.] # Online Community Building Strategy: Good Advice From Nancy White | 1 RSSBLOG.com on 29 Jul 2009 at 6:11 am [.]

2008 165

About Nancy White | Full Circle Associates

Nancy White

Coordinated and execute all print and video production. In this video which I discovered via Robin Good, another outstanding participant/contributor to the social web, Nancy talks about the economic model used to run conferences and the “passive mind set&# of so many of the people who attends these events. [.] # Online Community Building Strategy: Good Advice From Nancy White | 1 RSSBLOG.com on 29 Jul 2009 at 6:11 am [.]

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About Nancy White | Full Circle Associates

Nancy White

Coordinated and execute all print and video production. In this video which I discovered via Robin Good, another outstanding participant/contributor to the social web, Nancy talks about the economic model used to run conferences and the “passive mind set&# of so many of the people who attends these events. [.] # Online Community Building Strategy: Good Advice From Nancy White | 1 RSSBLOG.com on 29 Jul 2009 at 6:11 am [.]

2008 133

Green Chameleon » Cognitive Workout Coming Up

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Cognitive Workout Coming Up If your mind needs a good workout, and you’re interested in how to deal with complexity, uncertainty and those danged unpredictable creatures known as human beings, then you should get yourselves along to the Cognitive Edge practitioner accreditation workshop to be held in Singapore 28-30 October.

2008 100

Building Social Business: 5 Skills for Online Community Managers

John Tropea - Delicious Community

Building Social Business At the intersection of Enterprise 2.0 and Organization Development. Facilitating Social Collaboration with Enterprise Social Networking. Leveraging Community thinking.

Building Social Business: What Is Social Collaboration in an Organization

John Tropea - Delicious Collaboration

Building Social Business At the intersection of Enterprise 2.0 and Organization Development. Facilitating Social Collaboration with Enterprise Social Networking. Leveraging Community thinking.

2011 61

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

Building Social Business: Connecting, Sharing and Collaborating

John Tropea - Delicious Collaboration

Building Social Business At the intersection of Enterprise 2.0 and Organization Development. Facilitating Social Collaboration with Enterprise Social Networking. Leveraging Community thinking.

2011 51

Webcast of Online Communities: Surviving & Thriving now available

Online Community Report

The archive for the Online Communities: Surviving & Thriving in the Economic Downturn Webinar is now available. You can view an archive of the video / audio from the webcast here: [link].

The Difference between a Social Network Site, a Social Graph Application and a Social OS

John Tropea - Delicious Social Network

Dare Obasanjo aka Carnage4Life Truth, Justice and the Pursuit of Excellent Software Navigation for Dare Obasanjo aka Carnage4Life - The Difference between a Social Network Site, a Social Graph Application and a Social OS Content Sidebar Footer August 30, 2007 @ 09:18 AM Comments [6] The Difference between a Social Network Site, a Social Graph Application and a Social OS Recently someone at work asked me if I thought social networking on the Web was a fad.

2007 28

Building Social Business: The Seven Types of Social Roles in Employee Communities

John Tropea - Delicious Community

The Moderator is usually a role given to the most passionate people in the community, and their roles can encompass guiding a new user to jump into discussions when they are getting into ad-hominem attacks to discontinuing or archiving inactive sections of the community. Building Social Business At the intersection of Enterprise 2.0 and Organization Development. Facilitating Social Collaboration with Enterprise Social Networking. Leveraging Community thinking.

2011 43

Instant Communities: List of companies that provide Web Collaboration Suites or Platforms

John Tropea - Delicious Community

Traction TeamPage was first released in 1999 and, after commerical launch in July 2002, is the industry’s first and leading Enterprise Blog software. There are additional packages for hosting or linking to podcasts or videos.

2008 58

The Girl Effect – catalyzing positive change | Full Circle Associates

Nancy White

Take a look at the video. World Bank, 2002].) I would name this radiant midwife, and share a short video we made of her, but I have not asked her permission.

2008 133

Trends in the Living Networks: The many varieties of networks in business: Net Work - A Practical Guide to Creating and Sustaining Networks at Work and in the World

John Tropea - Delicious Social Network KM

2007 36

Stowe Boyd: Building Social Applications at Climb to the Stars (Stephanie Booth)

John Tropea - Delicious Social Network KM

Update 05.2007: enjoy the slideshow and the video of his presentation (not the workshop!).

2007 36

Green Chameleon » How to be a KM Guru #2

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about How to be a KM Guru #2 This is the second in a series of posts exploring what it is to be a KM Guru, and the role that they play in the KM professional space. If you want a really good example of what I’m talking about, compare Etienne Wenger’s original book Communities of Practice (1998) with his more recent (coauthored) Cultivating Communities of Practice (2002).

2007 100

Facebook-like status updates coming to the office - San Jose Mercury News

John Tropea - Delicious Social Network KM

Most of the programs focus not only on improving communication, but also on organizing and archiving each employees personal data and external contacts — meaning knowledge doesnt walk out the door with an employee.

Who Knows What? | Compliance Building

John Tropea - Delicious Social Network KM

Wiki While You Work Speaking Engagements Contact Why I Blog JD Supra Use of Site Content Disclaimers Archives Archive by Date Tag Cloud Topic Archive Twitter Blog Roll Subscribe Breast Cancer Awareness Month We are pink in support. Six Myths About Informal Networks— and How to Overcome Them By Rob Cross, Nitin Nohria and Andrew Parker (Spring 2002) Informal groups of employees do much of the important work in companies today.

The New Socialism: Global Collectivist Society Is Coming Online

John Tropea - Delicious Collaboration

Add to this the 6 billion videos served by YouTube each month in the US alone and the millions of fan-created stories deposited on fanfic sites. First, the technology aids users directly, letting them tag, bookmark, rank, and archive for their own use.

Green Chameleon » Snake Oil

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Snake Oil Mike Poole in Hong Kong has taken a pot shot at KM as a “snake oil” solution and as a scam in the wake of the recent HKKMS/HKPolyU KM conference (I wonder who said what to raise such an ire?).

2008 130

DavidSibbet.com: Visual Meetings Arrives at The Grove

John Tropea - Delicious Faciliatation

Archives October 2010 September 2010 August 2010 July 2010 June 2010 February 2010 January 2010 December 2009 November 2009 October 2009 More.

CoPs 101 " ThinkingShift

John Tropea - Delicious Community

I’ve been working with CoPs since 2002 in the same organisation. Then I came across this video about Caterpillar’s sharing culture and their 4,000 CoPs. Kim 3 James Dellow said, December 11, 2008 @ 6:19 am That first video is great.

CoP 36

SocialText Putting A Little Social Into.Enterprise Wikis

John Tropea - Delicious Social Network

April 17th, 2008 at 10:06 am Putting People in Software « Eric Gonzalez April 17th, 2008 at 10:39 am Marc’s Voice » Blog Archive » Keeping up with the BlogJones. Name* Email* Website Or add a Video Comment with « Back to text comment Commenting Options Enter your personal information to the left, or sign in with your Facebook account by clicking the button below.

Green Chameleon » A Brief History of Arrangement

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about A Brief History of Arrangement This article is a “prequel&# to the blog post in July on &# Building Information Neighbourhoods “ It tries to demythologise the undue influence that Linnaeus had on how we define the forms that taxonomies take.

2006 100

The FASTForward Blog " Retrospective on KM and the Impact of Web 2.0: Enterprise 2.0 Blog: News, Coverage, and Commentary

John Tropea - Delicious Collaboration

Much of the attention and effort centred on integrated information systems and specialized information technology that combined enabled the categorization, archiving and easy access to documents and other codified knowledge. Blogs and wikis began to appear on the scene in 2001 and 2002 and some speculated then that these tools - or more accurately their derivatives - would create a major impact on the knowledge workplace. Retrospective on KM and the Impact of Web 2.0

2008 28

Cover story: Building healthy communities - Inside Knowledge

John Tropea - Delicious Community

A genetics community at a pharmaceutical company has a video-conference quarterly and a regular teleconference for core members in between. His book, Cultivating Communities of Practice , (with Etienne Wenger and Bill Snyder) was published by Harvard University Press in March 2002.

How to Hit the Enterprise 2.0 Bullseye

John Tropea - Delicious Social Network KM

Prior to the mid 1990s c0ncentration had generally been decreasing in the US; in a 2002 paper NYU’s Lawrence White pointed out that the trend had recently reversed. Video of our segment is available here. Andrew McAfee’s Blog The Business Impact of IT Home About RSS Is craigslist or eHarmony the Right Model for Enterprise 2.0? February 23 2009 Comments I had a very interesting talk a little while back with Gregg Petersmeyer and a couple of his colleagues.

2007 33

The ties that find

John Tropea - Delicious Social Network KM

Prior to the mid 1990s c0ncentration had generally been decreasing in the US; in a 2002 paper NYU’s Lawrence White pointed out that the trend had recently reversed. Video of our segment is available here. Andrew McAfee’s Blog The Business Impact of IT Home About RSS Is craigslist or eHarmony the Right Model for Enterprise 2.0? February 23 2009 Comments I had a very interesting talk a little while back with Gregg Petersmeyer and a couple of his colleagues.

2007 28