Social Media Group " Blog Archive " The ROI of Communities - Part II

John Tropea - Delicious Community

AT&T, 2002) 43% of support forums visits are in lieu of opening up a support case. ASP, 2002) Cost per interaction in customers support averages $12 via the contact center versus $0.25 Social Media Group » Blog Archive » The ROI of Communities - Part II (tags: communities research statistics forums customer-support roi enterprise2.0) [.]

2007 28

Online Community Toolkit | Full Circle Associates

Nancy White

Recent or Frequently Requested: Online Community Purpose Checklist (updated July 2008) Nancy’s Onfac Blog archives May 2004 – November 2007 CoP Foundations Workshop “Lurker&# Project : a nice synthesis of the issues around people who read in online groups but don’t post. I just wished I’d had a chance to tell everyone how I started following you back in 2002 (I think) when I first found your Online Community Toolkit. [.]

MirandaNet: Social Networking trivial or mind expanding?

Community Capers

Some members act as e-facilitators or braiders who help to shape the argument, provide interim summaries and change the direction of the discussion (Preston, 2002; Preston & Holmes, 2002; Cuthell, 2005). The exchange of information is two way, as it flows from the wealthy to the less well resourced and back again (Resta, 2002, p. 2002). Holmes (2002). 2002). 2002).

Online Communities: Surviving & Thriving Webcast

Online Community Strategy

The archive for Online Communities: Thriving in the Economic Downturn Webinar&# >Online Communities: Thriving in the Economic Downturn Webinar is now available. You can view an archive of the video / audio from the webcast here: [link].

About Nancy White | Full Circle Associates

Nancy White

Thanks, Nancy! [.] # Clic-Austral » Blog Archive » Participación y dinamización de comunidades virtuales: Una presentación on 14 Jan 2010 at 7:09 am [.] Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Nov 03 2007 About Nancy White Published by Nancy White Nancy J.

2008 165

About Nancy White | Full Circle Associates

Nancy White

Thanks, Nancy! [.] # Clic-Austral » Blog Archive » Participación y dinamización de comunidades virtuales: Una presentación on 14 Jan 2010 at 7:09 am [.] Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Nov 03 2007 About Nancy White Published by Nancy White Nancy J.

2010 133

About Nancy White | Full Circle Associates

Nancy White

Thanks, Nancy! [.] # Clic-Austral » Blog Archive » Participación y dinamización de comunidades virtuales: Una presentación on 14 Jan 2010 at 7:09 am [.] Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Nov 03 2007 About Nancy White Published by Nancy White Nancy J.

2008 133

Building Social Business: 5 Skills for Online Community Managers

John Tropea - Delicious Community

Building Social Business At the intersection of Enterprise 2.0 and Organization Development. Facilitating Social Collaboration with Enterprise Social Networking. Leveraging Community thinking.

Trends in the Living Networks: Economics of Social Media - the role of Hollywood

John Tropea - Delicious Community

2007 36

Building Social Business: What Is Social Collaboration in an Organization

John Tropea - Delicious Collaboration

Building Social Business At the intersection of Enterprise 2.0 and Organization Development. Facilitating Social Collaboration with Enterprise Social Networking. Leveraging Community thinking.

2011 61

Green Chameleon » Cognitive Workout Coming Up

Green Chameleon

I’ve attended it probably four different times since Dave first ran it in Singapore back in 2002 or 2003.

2008 100

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

The Difference between a Social Network Site, a Social Graph Application and a Social OS

John Tropea - Delicious Social Network

Dare Obasanjo aka Carnage4Life Truth, Justice and the Pursuit of Excellent Software Navigation for Dare Obasanjo aka Carnage4Life - The Difference between a Social Network Site, a Social Graph Application and a Social OS Content Sidebar Footer August 30, 2007 @ 09:18 AM Comments [6] The Difference between a Social Network Site, a Social Graph Application and a Social OS Recently someone at work asked me if I thought social networking on the Web was a fad.

2007 28

Building Social Business: Connecting, Sharing and Collaborating

John Tropea - Delicious Collaboration

Building Social Business At the intersection of Enterprise 2.0 and Organization Development. Facilitating Social Collaboration with Enterprise Social Networking. Leveraging Community thinking.

2011 51

Webcast of Online Communities: Surviving & Thriving now available

Online Community Report

The archive for the Online Communities: Surviving & Thriving in the Economic Downturn Webinar is now available. You can view an archive of the video / audio from the webcast here: [link].

Building Social Business: The Seven Types of Social Roles in Employee Communities

John Tropea - Delicious Community

The Moderator is usually a role given to the most passionate people in the community, and their roles can encompass guiding a new user to jump into discussions when they are getting into ad-hominem attacks to discontinuing or archiving inactive sections of the community. Building Social Business At the intersection of Enterprise 2.0 and Organization Development. Facilitating Social Collaboration with Enterprise Social Networking. Leveraging Community thinking.

2011 43

Getting to "we"

John Tropea - Delicious Collaboration

MB) Source Communications of the ACM archive Volume 51 , Issue 4 (April 2008) table of contents The psychology of security: why do good users make bad decisions? June 2002 [doi> 10.1145/508448.508463 ] 4 Fisher, R., Berrett-Koehler publishers, 2002. Subscribe (Full Service) Register (Limited Service, Free ) Login Search: The ACM Digital Library The Guide Feedback Getting to "we" Full text Digital Edition , Html (26 KB), Pdf (1.41

2002 28

More IBM Research on Enterprise 2.0 – Activities and Other Tools

Portals and KM

You saw the complete process used to generate content in the archived team workplace. and the Ryder knowledge management system was featured in a number of articles and named to the CIO 100 for 2002 as “a KM center that links sales and marketing with operations and supply chain management.” Here is some interesting research from IBM on the effects of a set of enterprise 2.0 tools.

2008 100

Blogging for knowledge workers: incubating ideas

Mathemagenic

For its author a weblog might be useful as as personal information management tool, a kind of outboard brain ( Cory Doctorow, 2002 ), used to organise information and thinking. It is not uncommon to hear bloggers talking about reusing their archives, either to save time by sending a link to old weblog post to answer a question, or by turning them into a report or even a book. While my Dutch is still far from perfect I am happy with any opportunity to reach local audiences.

2010 158

Instant Communities: List of companies that provide Web Collaboration Suites or Platforms

John Tropea - Delicious Community

Traction TeamPage was first released in 1999 and, after commerical launch in July 2002, is the industry’s first and leading Enterprise Blog software.

2008 58

Network Roundtable: Building Collaborative Teams

John Tropea - Delicious Collaboration

2007 38

Trends in the Living Networks: The many varieties of networks in business: Net Work - A Practical Guide to Creating and Sustaining Networks at Work and in the World

John Tropea - Delicious Social Network KM

2007 36

How I use social media | Full Circle Associates

Nancy White

I had tried a few experimental project blogs with clients in early 2001 and 2002 and they did not root into the work. Consequential Strangers » Blog Archive » Social Networker or Snake-Oil Salesman?

The Girl Effect – catalyzing positive change | Full Circle Associates

Nancy White

World Bank, 2002].)

2008 133

Stowe Boyd: Building Social Applications at Climb to the Stars (Stephanie Booth)

John Tropea - Delicious Social Network KM

2007 36

Missing links

John Tropea - Delicious Collaboration

MB) Source Communications of the ACM archive Volume 51 , Issue 4 (April 2008) table of contents The psychology of security: why do good users make bad decisions? Product Innovation Management 19 (2002), 294--304. Subscribe (Full Service) Register (Limited Service, Free ) Login Search: The ACM Digital Library The Guide Feedback Missing links : building critical social ties for global collaborative teamwork Full text Digital Edition , Html (25 KB), Pdf (2.92

Facebook-like status updates coming to the office - San Jose Mercury News

John Tropea - Delicious Social Network KM

Most of the programs focus not only on improving communication, but also on organizing and archiving each employees personal data and external contacts — meaning knowledge doesnt walk out the door with an employee.

Who Knows What? | Compliance Building

John Tropea - Delicious Social Network KM

Wiki While You Work Speaking Engagements Contact Why I Blog JD Supra Use of Site Content Disclaimers Archives Archive by Date Tag Cloud Topic Archive Twitter Blog Roll Subscribe Breast Cancer Awareness Month We are pink in support. Six Myths About Informal Networks— and How to Overcome Them By Rob Cross, Nitin Nohria and Andrew Parker (Spring 2002) Informal groups of employees do much of the important work in companies today.

Finding, Locating, Discovering

John Tropea - Delicious Social Network

To Tony Cosentino’s point, I can almost ask FriendFeed the “best cafe in Rozelle&# question now, because although I don’t know the answer, there are people I follow (like Tony) who do, and they have at some time or another Tweeted about it – Twitter Search has lost it, but FriendFeed keeps it) Cheers Tony Hollingsworth 12 China News » Blog Archive » Social Media Algorithm: StumbleUpon // Sep 29, 2009 at 5:54 am [.] 2002 ?????????“help

2009 29

DavidSibbet.com: Visual Meetings Arrives at The Grove

John Tropea - Delicious Faciliatation

Archives October 2010 September 2010 August 2010 July 2010 June 2010 February 2010 January 2010 December 2009 November 2009 October 2009 More.

Green Chameleon » How to be a KM Guru #2

Green Chameleon

I have, somewhere in a long lost archive, an email from the editor of Sloan Management Review from several years ago, saying something like “this is a great article but you have to understand many of our subscribers are business leaders, and they just won’t have the patience to work their way through this.&#

2007 100

The New Socialism: Global Collectivist Society Is Coming Online

John Tropea - Delicious Collaboration

First, the technology aids users directly, letting them tag, bookmark, rank, and archive for their own use. Wired Home Subscribe Sections Cars 2.0

CoPs 101 " ThinkingShift

John Tropea - Delicious Community

I’ve been working with CoPs since 2002 in the same organisation.

CoP 36

Green Chameleon » Snake Oil

Green Chameleon

www.straitsknowledge.com blog articles how-to guides events publications book videos about Snake Oil Mike Poole in Hong Kong has taken a pot shot at KM as a “snake oil” solution and as a scam in the wake of the recent HKKMS/HKPolyU KM conference (I wonder who said what to raise such an ire?).

2008 130

DavidSibbet.com: Facilitation Mastery: Experiencing the Four Flows

John Tropea - Delicious Faciliatation

Archives February 2009 January 2009 December 2008 November 2008 October 2008 September 2008 July 2008 June 2008 May 2008 April 2008 More.

2008 42