Community ROI / Online Community Unconference 2007

John Tropea - Delicious Community

Workspace: Online Community Unconference 2007 Whats New Weblogs Loading. AT&T, 2002) • 43% of support forums visits are in lieu of opening up a support case. ASP, 2002) • Cost per interaction in customers support averages $12 via the contact center versus $0.25 56% percent of online community members log in once a day or more (Annenberg, 2007) • Customers report good experiences in forums more than twice as often as they do via calls or mail.

2007 28

Aid is a knowledge industry?

Joitske Hulsebosch

by the way an article from 2002 by Dick Stenmark that I still like very much for its explanation of the two approaches can be found here ).

2007 130

Five things meme in pictures

Joitske Hulsebosch

In 2002 we tried to find him, but he had just left his job with Africare. The bloggers meme 'five things' has been going around for a long time now. People who are tagged have to tell 5 things about themselves that people do not know yet and then tag 5 others.

2007 130

How technology shapes behaviour

Joitske Hulsebosch

They use the following definition of e-collaboration: Electronic collaboration (e-collaboration) is operationally defined here as collaboration using electronic technologies among different individuals to accomplish a common task (Kock & D’Arcy, 2002, 2001). The International Journal of E-collaboration is an interesting journal. It offers one free copy.

2007 100

Green Chameleon » How to be a KM Guru #2

Green Chameleon

If you want a really good example of what I’m talking about, compare Etienne Wenger’s original book Communities of Practice (1998) with his more recent (coauthored) Cultivating Communities of Practice (2002). www.straitsknowledge.com blog articles how-to guides events publications book videos about How to be a KM Guru #2 This is the second in a series of posts exploring what it is to be a KM Guru, and the role that they play in the KM professional space.

2007 100

Social Network Sites: Definition, History, and Scholarship

John Tropea - Delicious Social Network

2007). Weinreich, personal communication, July 11, 2007). Wasow, personal communication, August 16, 2007). Fitzpatrick, personal communication, June 15, 2007)—on LiveJournal, people mark others as Friends to follow their journals and manage privacy settings. 2007).

2007 77

Trends in the Living Networks: Economics of Social Media - the role of Hollywood

John Tropea - Delicious Community

2007 36

Trends in the Living Networks: The many varieties of networks in business: Net Work - A Practical Guide to Creating and Sustaining Networks at Work and in the World

John Tropea - Delicious Social Network KM

2007 36

Social Networks And Group Formation - Boxes and Arrows: The design behind the design

John Tropea - Delicious Social Network

Xeeshan BHATTI Register or log in to rate Stories Ideas Forums People Events Jobs About Copyright © 2007 Boxes and Arrows · Powered by PublicSquare and EastMedia Main RSS Feed · All Comments RSS Feed

2007 41

Stowe Boyd: Building Social Applications at Climb to the Stars (Stephanie Booth)

John Tropea - Delicious Social Network KM

2007 36

Social Media Group " Blog Archive " The ROI of Communities - Part II

John Tropea - Delicious Community

Social Media Group About SMG Clients Media 2008 Services The ROI of Communities - Part II by Maggie Fox | November 23rd, 2007 | Category: education Earlier this week I did some prep for a roundtable on the ROI of Communities at a conference held by the Canadian Marketing Association, and came across the most wonderful list of statistics, courtesy of Bill Johnston , and compiled by Joe Cothrel. AT&T, 2002) 43% of support forums visits are in lieu of opening up a support case.

2007 28

The Difference between a Social Network Site, a Social Graph Application and a Social OS

John Tropea - Delicious Social Network

Dare Obasanjo aka Carnage4Life Truth, Justice and the Pursuit of Excellent Software Navigation for Dare Obasanjo aka Carnage4Life - The Difference between a Social Network Site, a Social Graph Application and a Social OS Content Sidebar Footer August 30, 2007 @ 09:18 AM Comments [6] The Difference between a Social Network Site, a Social Graph Application and a Social OS Recently someone at work asked me if I thought social networking on the Web was a fad.

2007 28

How to Save the World

How to Save the World

May 23, 2007 Yet More Fun With Numbers: $7/Gallon Gasoline Chart by Stuart at Random Useless Info. In fact, the inflation-adjusted pricein 1998 and 2002 were the lowest since the 1940s. May 2007 Sun Mon Tue Wed Thu Fri Sat 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Apr Jun SEARCH BLOG How to Save the World Subscribe to this blog by MADE IN CANADA trust yourinstincts HOME E-mail Me.

2007 35

How to Hit the Enterprise 2.0 Bullseye

John Tropea - Delicious Social Network KM

Prior to the mid 1990s c0ncentration had generally been decreasing in the US; in a 2002 paper NYU’s Lawrence White pointed out that the trend had recently reversed. Andrew McAfee’s Blog The Business Impact of IT Home About RSS Is craigslist or eHarmony the Right Model for Enterprise 2.0? February 23 2009 Comments I had a very interesting talk a little while back with Gregg Petersmeyer and a couple of his colleagues.

2007 33

Knowledge Management for Social Innovation: Virtual Communities: At What Price?

John Tropea - Delicious Community

Muller Communications of the Association for Computing Machinery, Volume 45, Number 4 2002 3. The VCoP Balance Sheet Remember to calculate costs that are saved; work that otherwise could not have been accomplished; and the benefits competitively positioning the organization when weighing “costs” Permalink Posted by Diana Woolis on April 16, 2007 Knowledge in the Public Interest

2007 28

The ties that find

John Tropea - Delicious Social Network KM

Prior to the mid 1990s c0ncentration had generally been decreasing in the US; in a 2002 paper NYU’s Lawrence White pointed out that the trend had recently reversed. Andrew McAfee’s Blog The Business Impact of IT Home About RSS Is craigslist or eHarmony the Right Model for Enterprise 2.0? February 23 2009 Comments I had a very interesting talk a little while back with Gregg Petersmeyer and a couple of his colleagues.

2007 28

Is social housing (still) sleepwalking into a digital nightmare?

Social Reporter

Back in 2002 a group of us co-authored a book for the Joseph Rowntree Foundation about why social landlords, and their residents, should be concerned about joining the online world both for its benefits and because of the way public services were going digital. Forecasts suggest that by 2007 there will be many ‘smart’ homes, public services will increasingly be online, and other communication methods may be reduced.

2013 156

Are You Solving the Right Problem?

Partnering Resources

Infographic content adapted from: “A Leader’s Framework for Decision Making,” Snowden & Boone, 2007. Glouberman & Zimmerman, 2002. Problems come in many shapes and sizes. Some are small (“I can’t find space for my 2pm meeting”).

2016 130

Online Community Toolkit | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Nov 03 2007 Online Community Toolkit Published by Nancy White Last edited 10/07 Thinking about building or hosting an online community? I just wished I’d had a chance to tell everyone how I started following you back in 2002 (I think) when I first found your Online Community Toolkit. [.]

The Riddle of Online Resonance (first installment)

Jenny Connected

Learning through connectivity is not a new idea; there is a long history of research into networked learning (Steeple & Jones, 2002; Goodyear et al., technologies and networked online learning for autonomous learning in an increasingly diverse environment (Downes, 2009) have led to many authors (Krebs (2002), Haythornthwaite (2002), Granovetter (1973, 1983), to name but a few) exploring how connections are made and developed in online environments.

2010 136

Using games from improvised theatre to build mental agility and responsiveness amongst humanitarian workers responding to disasters

Viv Mcwaters

Sawyer, Keith (2007) Group Genius: The Creative Power of Collaboration “When people improvise together, they develop innovative responses to unexpected events…”. Block, Peter (2002) The Answer to How is Yes “We need to be willing to address questions that we know have no answer.”.

2013 186

MirandaNet: Social Networking trivial or mind expanding?

Community Capers

Some members act as e-facilitators or braiders who help to shape the argument, provide interim summaries and change the direction of the discussion (Preston, 2002; Preston & Holmes, 2002; Cuthell, 2005). At this point the participants become active professionals, using collaborative knowledge to build new theories and policies that will impact their profession in the longer term (Preston 2007). 2002). Holmes (2002). 2002). 2002).

Building Social Business: 5 Skills for Online Community Managers

John Tropea - Delicious Community

Building Social Business At the intersection of Enterprise 2.0 and Organization Development. Facilitating Social Collaboration with Enterprise Social Networking. Leveraging Community thinking.

organizational responsiveness

Taming the spaces

2007 examine organizational responsiveness in the context of inter individual knowledge exchanges that influence the ability of an organization to respond in an appropriate manner to a changing environment. 2007). 2007). 2007). 2007). 2007).

2010 153

Growth on the Silicon Valley Anthill: Welcome Christopher Carfi

Ant's Eyeview Blog

Prior to Edelman, he was a co-founder and CEO at Cerado, which was founded in 2002 to provide software and services that enable businesses, organizations and associations to better connect and understand their customer and member communities.

2011 78

Building Social Business: What Is Social Collaboration in an Organization

John Tropea - Delicious Collaboration

Building Social Business At the intersection of Enterprise 2.0 and Organization Development. Facilitating Social Collaboration with Enterprise Social Networking. Leveraging Community thinking.

2011 61

About Nancy White | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Nov 03 2007 About Nancy White Published by Nancy White Nancy J.

2008 165

About Nancy White | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Nov 03 2007 About Nancy White Published by Nancy White Nancy J.

2010 133

Common Purpose: the perils of being closed

Social Reporter

A Freedom of Information request by Conservative MP Philip Davies uncovered the fact that the Department for Work and Pensions had spent £238,000 sending its people on Common Purpose courses between 2002 and 2007. It’s one reason why a group of us back in 2007 set up OpenRSA to urge the RSA, under its new leader Matthew Taylor, to open up.

Building Social Business: Connecting, Sharing and Collaborating

John Tropea - Delicious Collaboration

Building Social Business At the intersection of Enterprise 2.0 and Organization Development. Facilitating Social Collaboration with Enterprise Social Networking. Leveraging Community thinking.

2011 51

The Girl Effect - catalyzing positive change

Nancy White

World Bank, 2002].). Phil Borges, with foreword by Madeleine Albright, Women Empowered: Inspiring Change in the Emerging World [New York: Rizzoli, 2007], 13.). This morning on Twitter, Idocente pointed me to The Girl Effect.

2008 173

Instant Communities: List of companies that provide Web Collaboration Suites or Platforms

John Tropea - Delicious Community

Traction TeamPage was first released in 1999 and, after commerical launch in July 2002, is the industry’s first and leading Enterprise Blog software. Rafa July 20th, 2007 10:17 am Hi again, Krawler’s link is wrong. Theena July 20th, 2007 10:50 am Foldera?

2008 58

About Nancy White | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Nov 03 2007 About Nancy White Published by Nancy White Nancy J.

2008 133

About Nancy White | Full Circle Associates

Nancy White

Home About Full Circle Contact Resources Wiki Full Circus Full Circle Associates connections for a changing world, online and offline… Nov 03 2007 About Nancy White Published by Nancy White Nancy J.

2008 133

Microsoft on Emergency Response

Michael Sampson - Currents

The Microsoft Innovation Centre was established in August 2002 to support innovating ideas from government agencies. The centre has funded 28 projects since 2002, and Microsoft puts up to $1 million a year into the Center (in New Zealand). Also InfoPath 2007, and Microsoft Live Services (for Virtual Earth). - I am at a Microsoft event in Christchurch (New Zealand), co-presented by Intergen New Zealand.

Building Social Business: The Seven Types of Social Roles in Employee Communities

John Tropea - Delicious Community

Building Social Business At the intersection of Enterprise 2.0 and Organization Development. Facilitating Social Collaboration with Enterprise Social Networking. Leveraging Community thinking.

2011 43

Rules for (digital)ecosystem growth and development?

Taming the spaces

2000; Jørgensen, 2002; Fath et al., I have been reading a good paper of ecosystem growth and development and thinking to the interrelations with digital ecosystems. I predict that digital ecosystem thermodynamics would be a way to predict and measure the quality of systems in operation.

2010 170

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White

My Old Online Facilitation Workshop Materials | Full Circle Associates

Nancy White